# Page 5 | Nintex Process Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Nintex Process Platform the right Forms Automation solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/141379/Nintex/reviews

---

Nintex Process Platform

4.4 (290)

[View alternatives](https://www.capterra.com/p/141379/Nintex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 5 - Reviews of Nintex Process Platform

## Showing most helpful reviews

Showing 101-125 of 290 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MF

Michael F.  
IT Support  
Non-Profit Organization Management  
Used the software for: 2+ years

### "K2 by SourceCode Review"

April 25, 2019

4.0

WE have created risk , incident , and maintenance systems and are devolving more business process's

Pros

The ability to customise forms and workflows system, is excellent with regard to 3rd party system integration

Cons

Steep learning curve at first , some error when developing forms and workflows

Review Source

KL

Kelvin L.  
Systems Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "My experience on Nintex"

July 6, 2020

4.0

using Nintex workflows actually helped fixed alot of bad habits in my company, for example the incorrect approval compliance, the waste of printing alot of papers and forms, which also saved alot of storage space just because we needed to keep some documents for a certain period of time

Pros

I have been using Nintex for a few years, love how great it is integrated with SharePoint, well considering that is where Nintex started;) during the years, I have digitallized a lot of my system within my company, e.g. the HR system I built using Nintex including leave hiring and onboarding. Also alot of different approval system within the company.

Cons

When using nintex with sharepoint, sometimes the permission settings between SharePoint and Nintex can be quite tricky, and may leads to some workflow errors for less experienced administrator, hopthere maybe some features in the future allowing nintex to deploy the permission to sharepoint automatically

Reason for choosing Nintex Process Platform

As above

Review Source

KR

Kannadasan R.  
Solutions Manager  
Computer Software  
Used the software for: 2+ years

### "Nintex the Next Gen"

July 1, 2020

4.0

It’s good software to automate the business process in all angles and ease to end user to manage.

Pros

Workflow, Analytics and all in one for customer

Cons

Some features are not worth it or little confusing

Reason for choosing Nintex Process Platform

Most of the wanted features are in one place, no additional plugins needed

Review Source

VR

Verified Reviewer  
Administration & Finance  
Construction  
Used the software for: 6-12 months

### "Very happy with the way Promapp works"

March 14, 2018

5.0

Pros

\- Ability to have all of the businesses systems and processes recorded and stored in one place. - Processes can be linked, notes and guides added - Very easy to update and change processes as the business changes, and all amendments can be clearly recorded.

Cons

It has taken me a while to learn to use it properly, it is fairly complex - but I wouldn't say that is a fault exactly. Any program that is storing all of a business's systems is going to have some level of complexity! Could possibly be slightly easier to navigate.

Review Source

PA

Patsy A.  
IT Service Desk Analyst  
Consumer Goods  
Used the software for: 2+ years

### "Excellent for capturing processes with good paths for providing feedback for continuous improvement."

July 5, 2016

5.0

Support from the team is excellent. The tool is easy to use and administer and the feedback options help to keep processes up to date and real.

Pros

The expandable levels are helpful - the Process "map" at a high level, the expandable notes in the procedure section allow people with different levels of expertise the appropriate visibility.

Cons

Can be a bit tricky for an absolute newcomer to see how to get started. But the help and training is excellent, so that is never really a problem.

Review Source

AP

Annette P.  
Senior Risk & Controls Analyst  
Government Relations  
Used the software for: 2+ years

### "Easy to Use"

January 26, 2017

5.0

I found the product extremely easy to use (being a first time process mapper). The help desk response turn around is fantastic and if they are unable to resolve the problem, they will investigate it. The product is simple, easy to follow and the feel and look is appealing to all types. Extremely easy to navigate and train people in how to use the product. The Account Manager is friendly and helpful with any queries.

Pros

easy of use, ability to link treatments to process maps, ability to create customized forms in 'improvement module'

Review Source

AW

Anthony W.  
IT  
Financial Services  
Used the software for: 2+ years

### "We've been Foxtrot users for about 10 years at our bank. They are awesome!"

August 18, 2017

5.0

It saves us so much time and repetitive keystrokes. It is extremely accurate and has many fail safes to ensure accuracy.

Pros

Customer Support is unmatched, you call and you get a person and they are very helpful. They suggest items to help your scripts and really want to assist you to get the job done. Features keep getting added all the time, works great with browsers, thick clients and 3270-emulators. Saves us tremendous time keying in repetitive items. Users can build their own scripts and automate their own tasks without the help of IT, which they love. It has saved us hundreds of hours of repetitive tasks, literally.

Cons

Getting data into the system is a bit clunky. They've improved a bit with the newest release, but it still is difficult to "load" the data that it is to process.

Review Source

HM

Haavard M.  
Head of Sourcing and Partners  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Process mapping made easy "

November 26, 2019

4.0

Supportive in the sales process. After the contract was signed the support and follow up lacked

Pros

Quick to set up a and to run POC. Easy to configure and in use. No tech experience and expertise needed

Cons

None. Works according to plan. Nothing special

Review Source

MH

Matthew H.  
Loan Post Closing Team Lead / Data Analyst  
Banking  
Used the software for: 2+ years

### "Great Software. User Friendly. Extreme time saver for repeat procedures."

August 15, 2017

5.0

Automated many repeat procedures that are able to be completed prior to workday.

Pros

The Foxtrot Robotic Process Automation is an ease to navigate software. The newer versions make it easier to find the functions that you need. Support is extremely willing to assist with any issues that you encounter.

Cons

The Foxtrot Robotic Process Automation software has some issues interacting with child windows of other software and can get hung up.

Review Source

BF

Barry F.  
Heritage Librarian  
Libraries  
Used the software for: 2+ years

### "Management Tool which relies on people to enter and update information"

June 30, 2020

4.0

I did't know until today that "Nintex" was Promapp - the e-mails for this get caught in a Sophos system that asks me if I want to 'delete' or 'let through to in-box' . I usually delete the 'Nintex' one thinking it is Spam mail. This survey came through! My overall experience is that when I need it - I have appreciated it but I don't have time to read all the 'Promapp' e-mails that get through.

Pros

Good place to find how to do tasks - relies on staff to enter their procedures. Used mostly for entering complaints and compliments.

Cons

Getting e-mails telling me I have tasks and items to review or read. Often the items don't apply to me as the software covers a large organisation.

Review Source

MS

Mrudul S.  
IT Manager  
Government Administration  
Used the software for: 2+ years

### "Is this your Citizen BPM "

April 12, 2019

3.0

We are using K2 to automate business process to transform legacy paper process to digital

Pros

Good workflow mapping solution with easy drag and drop development feature

Cons

Legacy forms and take long to develop the total solution

Review Source

TR

Tanya R.  
Manager Transformation, Risk & Audit  
Government Administration  
Used the software for: 2+ years

### "Invest in process"

November 26, 2019

5.0

Promapp is a simple easy to use tool to capture and share process. I am a Promapp convert!

Pros

Promapp is an easy to use intuitive tool available to all staff. How it is used is flexible with the ability to link to all types of artefacts. The dashboard is invaluable - sending reminders by emails supports staff to visit the dashboard to keep their process diagrams up-to-date. This tool is key to enabling our journey from paper based systems to a born digital system.

Cons

The "help" files are not always so helpful which makes self service of functionality difficult.

Review Source

SW

Scott W.  
Process Improvement  
Consumer Goods  
Used the software for: 2+ years

### "Nintex review"

July 7, 2020

4.0

Good product, flexible, easy to use.

Pros

Easy to use. The Set Items permissions is one of the best features.

Cons

System errors in a workflow are not descriptive. Troubleshooting the root cause can be difficult.

Review Source

JW

Jim W.  
EHS Specialist  
Printing  
Used the software for: 2+ years

### "Good Software for Procedures"

November 27, 2019

4.0

Pros

Easily create and update procedures on the web

Cons

Inability to format procedures to visualize what changed from the previous revision. Not able to match up training records with the procedures.

Review Source

AN

Arthur N.  
Food Technologist  
Food & Beverages  
Used the software for: 1-2 years

### "Very good tool"

June 30, 2020

5.0

Pros

The interactions and communication allowed by Promapp is a very powerful and valuable tool to involve everyone on the journey to improve our company system. Awesome.

Cons

We had issues to link Promapp with Power BI, still working on it. More reports would be very good, such as the number of document downloaded or searched per user for example

Review Source

JM

Joy M.  
Accounts Payable Supervisor  
Retail  
Used the software for: 1-2 years

### "Automated help saves time and frustration!"

June 30, 2020

4.0

Pros

This software helped us automate a very lengthy process. What used to take several hours now only takes about 45 minutes. I also love how much customization this product has. The team will train on how to use and send you on your way!

Cons

As much as customization is a pro here, it is also a con for me. I really wanted the product to be delivered and ready to go upon project completion. Instead, we had to go through several training sessions to obtain the end goal. The program is designed for the purchaser to create, design, and implement from start to finish with support from the Nintex team.

Reason for choosing Nintex Process Platform

This was a very cost effective solution that fit our needs exactly.

Review Source

WB

Waleria B.  
HR Operations Improvement Lead  
Telecommunications  
Used the software for: 2+ years

### "Great tool for changing the culture!"

February 3, 2017

5.0

I'm very happy to be a Promapp customer again in my new position. Promapp is an important component of our operations improvement plan. People love it and make my job easier.

Pros

Easy to use. Promotes simplicity and ownership.

Cons

I think there is room for improvement on the reports. Principally from the Promaster and Lead Process Champion perspective. More filters and flexibility would be very much appreciated.

Review Source

KD

Kyle D.  
Senior Tax Business Intelligence Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "K2 Review"

April 30, 2019

5.0

We were able to take a messy process and organize it in K2. Business users have seen an increase in this processes's efficiency and tractability.

Pros

The powerful functionality that allows almost any use case to be complete.

Cons

Due to its high functionality, there is a learning curve on K2 where you have to spent more time learning how to use it in the beginning.

Review Source

mP

mark P.  
Deposit account specialist  
Banking  
Used the software for: 2+ years

### "I author FOXTROTS almost daily and have multiple FOXTROTS that run daily processes."

April 26, 2018

5.0

Pros

Easy to use and a real time saver for daily processes. Its really a fairly hands off process especially when used in green screen type emulators. Very simple to write scripts and easy to find options.

Cons

Some small issues with send clicks losing there way sometimes it seems to really work better with emulators but some web and gui type interfaces not as much.

Review Source

SO

Scott O.  
Business Analyst  
Consumer Goods  
Used the software for: 1-2 years

### "Nice product"

July 13, 2016

5.0

Recently we deployed ProMapp as part of a wider business project to document systems related processes. Many processes were mapped and documented, building a large resource of process maps that we previously did not have. ProMapp software enabled us to complete these tasks simply and best of all get good business engagement for ownership, review and feedback of processes.

Pros

Easy to use, simplifies process mapping, easy to get end user buy in. No complex nomenclature.

Cons

Need to rethink traditional process maps with complex decision trees as these type of processes need to be documented differently.

Review Source

VR

Verified Reviewer  
System Tester  
Building Materials  
Used the software for: I used a free trial

### "A good product"

April 25, 2019

5.0

Pros

I have only used the free trial but thus far it seems like an excellent product though I cannot comment on what the price would be for the full version. My company relies heavily on Sharepoint, the ease with which this software integrates with it is a great bonus.

Cons

Personally I found this software to be rather complicated to use, I didn't feel the functions and processes were blatently obvious to use for someone without experience.

Review Source

GT

Greg T.  
Sr Busines Systems Analyst  
  
Used the software for: 2+ years

### "SharePoint workflow made easy"

March 7, 2018

5.0

We were able to automate processes with very little code by tapping into the SharePoint workflow engine.

Pros

It's rather simple to use, administer and maintain. Once it's deployed you're typically good to go. Upgrades are also rather straight forward.

Cons

It's expensive for what it is, its paint and putty on top of SharePoint. It's worth money, I just question the amount of money.

Review Source

RY

Ricky Y.  
Lead Technical Consultant  
Computer Software  
Used the software for: 2+ years

### "My personal review"

November 21, 2019

5.0

Pros

Nintex is easy to use. And people with background non IT can understand it

Cons

Nintex repeating column should be used with json. Xml is too annoying and too heavy

Review Source

EW

Eric W.  
Vice President, Imaged Solutions Manager  
Banking  
Used the software for: 2+ years

### "Excellent Product"

July 7, 2020

5.0

Our overall experience with Nintex has been great. We have been able to stand up several solutions that have saved countless hours of manual processing within just a few days.

Pros

I love the capabilities of the Nintex Robotic Processing Automation software. We have not found anything at this point that we could not make work or process.

Cons

We did experience a bit of a learning curve with all of the new features and functionality but our Nintex support team walked through our processing with us and ensured we were able to accomplish our goals.

Review Source

DO

Declan O.  
Business Excellence Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great tool to make process management easy and drive continuous improvement"

February 12, 2017

5.0

Promapp has been an invaluable tool for Ricoh and improved process management and visibility across all areas of the company. Its exceptionally easy to use, has streamlined our QMS and audits, and is helping identify process gaps and opportunities for improvement. I see Promapp as the market leader in business process management and would have no hesitation recommending to any company looking to improve how they manage business processes.

Review Source

Similar Products

Featured