# Page 6 | Nintex Process Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Nintex Process Platform the right Forms Automation solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/141379/Nintex/reviews

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Nintex Process Platform

4.4 (290)

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Last updated March 13th, 2026

# Page 6 - Reviews of Nintex Process Platform

## Showing most helpful reviews

Showing 126-150 of 290 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

Jonathan S.  
IT Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Fantastic Process Management Tool"

January 25, 2017

4.0

Promapp is a must have for organisations serious about best practice. I have used it multiple organisations and will continue to champion it because of the real benefits it provides

Pros

User friendly, promotes best practice and many tools to review processes.

Cons

No report that provides a list of process in folders with the summary objective. this would help manage process in Promapp.

Review Source

IR

Ian R.  
Software Developer  
Plastics  
Used the software for: 2+ years

### "K2 is Awesome!"

March 5, 2019

4.0

K2 is a flexible platform, easy to understand and develop on

Pros

Easy to you and you are able to develop workflows easily.

Cons

Smartform rules can be confusing at first

Review Source

TG

Tarek G.  
Sr. Business Architect  
Government Administration  
Used the software for: 2+ years

### "My Review"

May 5, 2019

4.0

Pros

The tool is very easy for customization and to automate a business process

Cons

To have more control on Arabic language and right to left direction

Review Source

KL

Ken L.  
Service Review Officer  
Government Administration  
Used the software for: 2+ years

### "Excellent BPM system for any business or government agency"

July 7, 2020

4.0

Nintex Promapp is the right product for our organisation and we will continue to use it to support our Transformation strategy. Customer support is pretty responsive especially our Customer Success Manager, \[SENSITIVE CONTENT HIDDEN\].

Pros

Promapp is easy to use, view and share processes with anyone, even outside your organisation, is a plus. It's a fantastic CI tool and is easily one of the best process mapping tools around.

Cons

More could be done to improve the user administration functionality such as bulk process archiving and deletion.

Review Source

JM

John M.  
MD  
Hospitality  
Used the software for: 2+ years

### "Promapp - The secret sauce"

November 25, 2016

5.0

Promapp is so simple and easy to use. Our team love it. Our organisation is very successful and we put much of that done to our very tight processes. Promapp facilitates the use and more importantly the improvement of these processes.

Pros

Simple, easy to use.

Review Source

Response from Nintex

December 13, 2016

Hey John, 10 our of 10! That's awesome! I'm so glad we're providing value because that's what we're all about here at Promapp. Thanks again, Promapp Team

SD

Sid D.  
  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Great software tool "

January 26, 2017

5.0

The process management tool is easy to use. It has some really good features which make it a good learning experience for first time users of any web based tool like this one. - easy to create process, re-engineer the process multiple time still able to see the old version for the changes - review mechanism makes it easy for adding or removing any steps in the process as a part of process improvement - interactive process maps with swim lane makes it easy for the people who are not tech savvy Lastly, it is easy to use and makes processes simple

Pros

The ease of use of the tool, training videos an interactive way of teaching and/or learning

Cons

There isn't anything that i can say i dislike. Promapp support have answered my concerns promptly and in detail

Review Source

MB

Mathias B.  
Senior Consultant  
Financial Services  
Used the software for: 6-12 months

### "Amazing experience - by far the most intuitive and useful product in the market!"

August 23, 2017

5.0

With Foxtrot, I am able to deliver automation solution to our enterprise customers and at the same time hand over a tool to the users that enable them to work with RPA themselves. This makes for a quick and sure ROI for the customers, which is the core goal of automation implementations.

Pros

I got up and running within minutes (easy installation process) and I found Foxtrot very easy to work with. Additionally, it has all the needed functionality and contains very complex capabilities. Especially OCR, formula actions, decision-making, and Excel functionality. Since then, I've implemented numerous solutions to our customers and they are all very satisfied with Foxtrot.

Review Source

VR

Verified Reviewer  
Product Development Engineer  
Automotive  
Used the software for: 6-12 months

### "Easy to Use Cloud Workflow Management"

August 23, 2019

4.0

It provide a better user interface and better work flow management to me.

Pros

Complete platform design is very useful and easy to learn it for beginners. You have a lot of features on program and don't need to give too much effort for learn these features.

Cons

Customer support need to be extended. I can only contact with support team with mail. Maybe livechat, ticketing system need to be created.

Review Source

JH

John H.  
Projects and Process Devlopemnt Manager  
Fund-Raising  
Used the software for: Less than 6 months

### "Compassion Promapp Survey"

February 3, 2017

5.0

We implemented Promapp in Sept/Oct 2016 as part of an organisational review of all processes. We also use it to analyse processes in conjunction with IT improvement projects. Our experience has been great, Promapp is well received in the organisation so far. It's easy to use and explain to others. We particularly like that the maps are reduced from procedures. Our internal trainers believe it will replace all other procedure documents and potentially all training material.

Pros

Ease of use, procedural based, easy to demo and explain, good for collaboration and creating process collateral on the fly with stakeholders, mini link functionality is great for external collaboration, tags are good

Cons

1\. Inability to copy and paste or reuse individual activities. 2. Inability to turn hovering display off. Would be better if it was a click to display process and activity details when hovering. 3. Inability to allocate All Staff to a system as stakeholders while you can on an activity 3. Inability to allocate a role as a system owner, it has to be a person

Review Source

RE

Robyn E.  
Executive Assistant  
Education Management  
Used the software for: 1-2 years

### "Excellent Management System"

January 25, 2017

5.0

We have been using Promapp for two years now and it is a great way to setup, manage and share systems and proceedures. Improvements give staff an easy way to suggest changes that may be required. Overall an excellent system.

Pros

Easy to use, add processes etc, fast load up etc. Great to have different levels of access. Improvements give staff some voice to make some improvements.

Cons

Search - better search for varying documents/processes. Cannot view or add amendment to old actions/sign offs.

Review Source

Samantha P.  
Customer Service Representative  
Government Administration  
Used the software for: Less than 6 months

### "Promapp"

September 11, 2016

5.0

I think promapp is efficient and easy to use. It makes everyday work life more independent and creates acknowledge base where myself and other colleges can find resources and related information.

Pros

It is a wonderful and efficient way to access information independently.

Cons

Takes a little time to get to know the program and what you are working with, Takes time to gain the processes with in your promapp

Review Source

JS

Jose S.  
Business Intelligence & Big Data Manager  
Banking  
Used the software for: 1-2 years

### "Great software, automations and easy to use"

April 30, 2018

4.0

We have been able to automate virtually every single aspect of mass maintenance tasks as well as set in motion a whole campaign of remote process automation tasks which will make us a lot more efficient and faster at performing tasks.

Pros

I love the ease of use and the myriad of options and settings that the application allows you to control natively. It works with the majority of emulator systems and when it doesn't, they are very diligent in researching solutions. The application allows for the simple automation of tasks in a fraction of the time and allows the user to cut out any IT involvement and time that it would take to implement a programmatic change.

Cons

The application gets hung up a lot when set to full speed on automation software. Some of the older windows based applications do not work on the platform.

Review Source

TP

Tim P.  
Analytic Consultant 3  
Financial Services  
Used the software for: 2+ years

### "Great tool for data entry functions that are consistently similar"

August 8, 2017

4.0

Saves FTE time and corporate dollars

Pros

Provides efficiencies for data entry department, helps with monotonous data entry tasks same FTE time and corporate dollars

Cons

need training, everyone I know who has used it has had to do hands on learning. no official training was provided

Review Source

PF

Paul F.  
Application Programmer/Analyst  
  
Used the software for: 1-2 years

### "Excellent product to work with and am amazed with it's capabilities."

August 8, 2017

4.0

Pros

It's easy to learn and achieve what I want in most cases. I have been able to automate most processes that I have attempted with Foxtrot. Enablesoft regularly updates the product to keep it current with new technologies and features.

Cons

Limitations with Jack Henry's Xperience software. Most of our bank functions and products are moving into Xperience. I would like the software to work more with products in Xperience.

Review Source

RB

Raymond B.  
Senior Technology Architect III  
Information Technology and Services  
Used the software for: 2+ years

### "A great tool for RPA."

August 10, 2017

5.0

Automating repetitive tasks on a daily basis.

Pros

Ease of use. Rapid script development to implement automated processes across multiple applications and platforms.

Cons

The inability to upload a spreadsheet into a list rather than having to type out all of my translations.

Review Source

VR

Verified Reviewer  
Application Support  
Banking  
Used the software for: 1-2 years

### "Love to have mundane maintenance tasks completed accurately and in a timely manner!"

April 30, 2018

5.0

This software has automated maintenance changes and has helped us when we have had product conversions.

Pros

I really appreciate the flexibility to handle many different tasks. I like it that it is so easy to use - learning the product didn't take much time at all. Support has been very helpful. They understood quickly what I needed and had a solution immediately. The program has also been instrumental when we had large conversions.

Cons

I wish I had more uses for FoxTrot. It has been so helpful to get tasks completed quickly and accurately. I certainly has prevented many headaches.

Review Source

HE

Henry E.  
Manager Governance & Organisational Strategy  
Government Administration  
Used the software for: 2+ years

### "Very user friendly"

November 30, 2016

5.0

My organisation has had Promapp for a number of years and it is extremely easy to create processes, follow other's processes, collaborate with colleagues on improving processes and use resources to build into processes to enhance staff experiences. As a user and as a manager, Promapp has proven to be a great investment.

Pros

Easy to use. One stop location to deposit processes and research existing processes. Links and attachments to important reference documents can be applied to processes simply - and so easy to update.

Review Source

Response from Nintex

December 13, 2016

Hey Henry, We're so happy you've been using it for a long time. I think you're part of the reason so less than 1% of our customer churn! Thanks again and Merry Christmas. Promapp Team.

LK

Lynn K.  
Senior Manager, Business Change Management  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Great Process Mapping Tool!"

June 30, 2020

5.0

We brought Promapp in to the business for the following reasons: 1) easy to use tool to get all of our processes documented in a uniform manner 2) allows us to set a cadence for review and 3) for new hire onboarding and knowledge sharing across departments

Pros

What we love most about the tool is how easy it is to use and the fact that it maps the processes out for you after you enter the narrative steps. We used to spend so much time in Visio adjusting our flows. That is gone and now we can devote that time to writing simple and direct processes that are benefiting the Operations.

Cons

While it does have a feature to provide feedback, I wish that the step would be tagged with the feedback and that it would also be available in the map view vs the card below.

Review Source

MW

Mike W.  
Instructional designer  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Selected Promapp to support training initiative and bridge gaps betwixt newly acquired companies."

May 30, 2017

5.0

Nailing down process. Sharing the responsibility and credit. We already had community wikis, but now we can help people out of silos of action.

Pros

The glossary. It works perfectly'and it is telling that Promapp realizes that a standardized process relies on standardized components, all the way down to documents and individual words.

Cons

No editing in the map view--you have edit mode is procedural (list of steps) view only. This can very easily reduce the clarity of the process, and that is unfortunate because as you edit, it would be nice to retain the bigger picture.

Review Source

WH

Wayne H.  
Account Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Promapp is great"

September 28, 2016

5.0

I use Promapp daily and find it extremely easy to use. It holds a tonne of data and information that help me and my colleagues perform in our roles efficiently.

Pros

Easy to use, can hold a tonne of information

Cons

Did take some time to learn the programme

Review Source

Response from Nintex

December 13, 2016

Hey Wayne, Your review put a smile on the whole teams face! - Since you're using Promapp every day I hope you enjoyed the little Christmas theme we added in over this holiday season? Thanks again. Promapp Team.

TA

Talita A.  
Application Support Analyst  
Government Administration  
Used the software for: 6-12 months

### "Promapp review"

June 27, 2016

4.0

Promapp is an easy tool to use. The most difficult part of using promapp is working on and mapping out my own processes on a whiteboard / paper before I enter it into promapp. I have discovered that there are parts of my processes that can be used across the company and setting them up in such a way takes a bit of thinking, but works brilliantly.

Pros

A new user can walk in to the company, pick up a process and know exactly who is responsible for what part, which documents or templates to use and where to store information.

Cons

It takes a bit of time to set up, but that would be the same for any mapping tool.

Review Source

AK

Alan K.  
Technical Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Nintex easy to use, easy to build but still not mature enough on cloud"

November 22, 2019

4.0

Nintex easy to use, easy to build but still not mature enough on cloud

Pros

\- Easy to use - Easy to Build - Easy to orchestrated with other platform

Cons

\- Still depends on SharePoint - Nintex Workflow Cloud lack of basic form control (repeating section not available on NWC) - New Responsive Form on O365 repeating section with lookup list field's value can't be displayed on task form

Review Source

AR

Andrew R.  
Business Process Automation lead  
Hospital & Health Care  
Used the software for: 1-2 years

### "K2 "

April 29, 2019

5.0

Excellent

Pros

Ease of use. The design canvas makes it very easy to develop applications through the visualisation of the process.

Cons

The ability to export process data to excel.

Review Source

RN

Rapelang N.  
Business / System Analyst  
Mining & Metals  
Used the software for: 1-2 years

### "Rapelang\_Nintex "

December 9, 2019

4.0

It has been an above average this year.

Pros

It caters for the majority of the workflow needs.

Cons

The support process could be better.

Reason for choosing Nintex Process Platform

Cheaper and apparently, easier to use.

Review Source

LH

Liz H.  
Business Systems Analyst  
Government Administration  
Used the software for: 2+ years

### "Promapp is just great."

June 27, 2016

5.0

We use Promapp in our 200+ person district Council. There are so many functions in a council, something like Promapp is really valuable. I have been a BA for (ulp) over 20 years and in my opinion Promapp is the best BPM solution out there.

Pros

Enforces simplicity and clarity of thought. Helps manage reviews, notifications, everything like that. Allows an organisation to take many different approaches - specialist process managers, or self-serve. AD integration YESSSS.

Cons

People put so many processes in that they don't finish - gives me a big followup job - but even that, Promapp helps me manage.

Review Source

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