--- title: "Higher Logic Vanilla Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Higher Logic Vanilla Software - reviews, pricing plans, popular comparisons to other Community products and more." source_url: "https://www.capterra.com/p/141384/Vanilla/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Higher Logic Vanilla Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Higher Logic Vanilla ## What is Higher Logic Vanilla? Higher Logic Vanilla is the most trusted all-in-one customer community solution by midsize and enterprise organizations for those who are serious about delivering exceptional customer experiences. Offer your customers the best community experience, across all your products, in any language, anywhere in the world. Make your vision a reality with a sleek user experience, deep integrations to your existing tools, and flexible customization to fit your branding -- all supported by our SuccessTeam. ## What is Higher Logic Vanilla used for? [Idea Management](https://www.capterra.com/idea-management-software/)[Community](https://www.capterra.com/community-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/) Top alternative Featured Overall rating Based on 63 user reviews Reviews sentiment Positive 89% Neutral 11% Negative 0% Starting price $24000 Flat Rate, Per Year Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Higher Logic Vanilla?[Manage this product listing](https://www.g2.com/products/higher-logic-vanilla/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Higher Logic Vanilla 4.4 (63) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $24000 Flat Rate, Per Year Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (63) Ease Of Use 4.0 (977) Value For Money 4.5 (61) Value For Money 4.2 (799) Customer Service 4.8 (62) Customer Service 4.0 (770) ## Higher Logic Vanilla alternatives [4.6 (6,131)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (89)](https://www.capterra.com/p/129326/Axero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.8 (122)](https://www.capterra.com/p/144958/ThoughtFarmer/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Higher Logic Vanilla Overview ### What problems does Higher Logic Vanilla solve? Higher Logic Vanilla solves fragmented customer conversations, unanswered support questions, and difficult community moderation by organizing forums, Q&A, product ideas, and private groups in one configurable space. Community managers, support teams, customer success teams, and product teams benefit from permissions, notifications, moderation tools, gamification, and branded single sign-on experiences. Answer based on 57 reviews Overview ### Which roles and teams benefit most from Higher Logic Vanilla? Higher Logic Vanilla is most used by community managers, program managers, and customer support leaders who organize member discussions, moderate content, and surface peer answers. Product, project, and training teams use it to gather feedback, share documentation, and support learning communities, while marketing and sales teams engage audiences and track customer conversations. Answer based on 57 reviews Overview ### What company size and specific industries is Higher Logic Vanilla built for? Higher Logic Vanilla targets organizations in the technology, telecommunications, consumer brands, and electronics sectors. The vendor description does not specify a company size, so the product appears intended for businesses in those industries rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of Higher Logic Vanilla? Higher Logic Vanilla includes community forums and discussion boards for customer conversations, with configurable categories, groups, and permissions. Its core engagement features include gamification, reactions, polls, and real-time notifications. Differentiating capabilities include customizable themes and CSS, moderation tools, single sign-on, API access, and analytics dashboards for community administration. Answer based on 49 reviews Integrations ### Which third-party tools and platforms does Higher Logic Vanilla integrate with? Higher Logic Vanilla integrates with GitHub, Hootsuite, Mailchimp, Productboard, Salesforce Sales Cloud, WordPress, Zapier, and Zendesk Suite. Its catalog covers communication, CRM, content, and support tools, giving organizations options for connecting community activity with external workflows and data sources. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Higher Logic Vanilla offer? Higher Logic Vanilla provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning features and setup steps as needed. Answer based on 6 reviews Getting Started and Support ### What customer support options does Higher Logic Vanilla offer, and how do users rate the experience? Higher Logic Vanilla offers email/help desk, FAQ/forum, knowledge base, and phone support. Users generally describe support staff and customer success managers as friendly, responsive, and helpful with troubleshooting, implementation, and strategy. Some users report unclear service boundaries, additional charges for certain requests, and limited clarity around updates or complex changes. Answer based on 24 reviews Features and Usability ### How easy is Higher Logic Vanilla to use? Higher Logic Vanilla provides a clean, navigable community interface with flexible themes, though administrators may need time to master its settings. Community managers and moderators often find member-facing navigation clear and easy to use. However, dashboard menus can feel crowded, and advanced visual changes or certain page edits may require CSS, HTML, or support assistance. Answer based on 21 reviews Features and Usability ### How customizable is Higher Logic Vanilla? Higher Logic Vanilla supports deep community customization through themes, plugins, permissions, and APIs, while advanced branding can require technical skills. Community teams can configure categories, moderation, gamification, and layouts without code, while developers can extend designs and integrations. Small teams appreciate the available options, but new administrators may need guidance to navigate settings and create distinctive designs. Answer based on 16 reviews ## Features AI summary Based on 4,509 Community reviews Capterra data shows that buyers of community software rank the following features as their top priorities: - **Chat/Messaging** (**48%** of reviewers rated this feature as critical) - **Membership Management** (**44%**) - **Content Management** (**42%**) Higher Logic Vanilla supports all three features that reviewers consider most important: **Chat/Messaging**, **Membership Management**, and **Content Management**. Together, these capabilities help businesses keep member conversations active, organize user access and relationships, and manage community content in one place, allowing teams to build stronger member experiences and maintain a well-run community. Membership Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Content Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity/News Feed Continuous profile-based stream of news and activity Higher Logic Vanilla 74 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Categorization/Grouping: Organize and group data or items based on various criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Crowdsourcing: Collects information, opinions, or ideas from a group of people - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Filtering: Find & retrieve relevant data or documents - Full Text Search: Search for specific words or phrases within a document or database - Gamification: Games or game-like elements to track progress and reward accomplishments - Group Management: Organize and edit a group of people's policy and members - Idea Ranking: Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued - Ideation: The creation, development, and sharing of potentially innovative new ideas - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Membership Management: Database of members to track personal information of individuals and families - Mind Maps: Diagram used to organize information in a hierarchical way to show relationships - Mobile Access: Access software remotely via mobile devices - Moderation: Controls/tools to moderate the session - Multi-Language: Manage and support multiple languages - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Personalization: Adjust communications based on previous interactions or personal preferences - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.2 (57) 4.2 Based on 57 reviews ## Pricing Value for money 4.5 (61) Free Version Basic $24,000 Flat Rate,Per Year Value for money 4.5 (61) 4.5 Based on 61 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Productboard](https://www.capterra.com/p/160651/productboard/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (62) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (62) 4.8 Based on 62 reviews ## User reviews Overall rating 4.4 Based on 63 reviews Filter by rating Counts reflect reviews available in this feed. 5(33) 4(23) 3(7) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful John M. Digital Project Manager Used the software for: 1-3 years ### "For building a strong and engaging community, Vanilla has THE platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2020 My experience with Vanilla is amazing! As market leaders in our field, we do want to provide the best Community experience for our users. We therefore are very demanding customers and always try to push Vanilla's platform to it's maximum! Pros In addition to the most basic features (discussions, comments...) that work perfectly, here are a few things that I love about Vanilla Forums: We have been able to personalize our community platform with our own designed theme. We are also using the SSO feature that allows users to jump from our main platform (Contentsquare) to the community. It helps us along with the custom theme to maintain a coherent experience for our users coming from our main platform. My CSM, \[SENSITIVE CONTENT HIDDEN\] is always very reactive and helped me carefully plan a "way-to-success" community roadmap to attain my business objectives. She always collects the feedback that I have and pushes it to the Vanilla Product team. It is very nice to feel that our use of Vanilla's platform impacts the actual product vision. One thing that makes the community so engaging is the gamification that is put in place by Vanilla and that can be adapted to our needs. By distributing badges, we reward our top users and most engaged people and makes the platform a little more fun! The support team is super reactive as well, whenever there is an issue. Cons There are several pain points that I encounter however on Vanilla Forums. The group feature has not been working well although a many improvements have been made in the past year. As groups are an important part of my adoption strategy in community building, I have been struggling to make the most of what we could expect from such a feature. Also, Vanilla Forums sometimes have some technical instabilities - but they are resolved very quickly. Last but not least, Vanilla isn't as flexible as we initially thought it would be. For any changes in the structure of the community, we have to use Vanilla's professional services. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "An excellent base forum platform for online communities" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2018 It has made it easy for us to create beautiful, effective forums with awesome community management features to boot. Pros Our agency helps other companies manage and build online communities so we've encountered a lot of community platforms. Vanilla is by far our favourite though, for a few reasons. First, it's incredibly customisable. The theming architecture in particular is incredible and allows us to create beautiful forums that integrate with seamlessly with our branding. Second, it's actively developed and open source. You can watch its development openly, suggest ideas for features, etc. Third, it has a killer API which allows you to make cool app integrations, software extensions, etc. Finally, the company's support is incredibles. The support team and customer success managers are amazing at answering questions and will help you implement all kinds of awesome ideas. Vanilla rocks! Cons Most of my issues are with super technical details nested "Smarty" tags in Pockets would be nice to have, I wish "reactions" and other gamification features were available in the open source product, etc. Overall though those are nitpicky things the base platform itself is awesome even without them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brittany H. Customer Advocacy Specialist Used the software for: 1-3 years ### "Great service and relationship, okay functionality" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 4, 2018 Easy way to manage community inuitively Pros \- Simple for users - Great CSM - Team is open to building new functionality with us strategically Cons \- Felt like we needed to do a lot of custom work for features I felt should have existed - Requires a bit of CSS knowledge on the admin side - Bare bones onboarding/training program - we would've appreciated more walk-through sessions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Digital Support Experience Team Used the software for: Less than 1 year ### "Flexible platform that allowed us to quickly get a customized Community up and running" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 25, 2018 Pros Vanilla has allowed us to customize almost every aspect of the Community experience: content organization, moderation, additions of new spaces when the need arises, gamification - all of these components can be built out and tweaked by a team without coding experience. The ability for our developers to own and push changes to the code allows the next level of customization we needed to get our community off the ground. Cons The analytics is one place that is lacking a bit. Their advanced analytics dashboard gives insights into some useful metrics but doesn't allow any form of filtering (except for the date) or examining side by side comparisons of different user groups / content sets. The analytics API gives a bit more useful information but it still takes a bit of work to really answer some of the more complicated aspects of the value the community is providing to the organization. Additionally, their documentation is significantly lacking - once you know how to do something in the platform, you find that it can probably do what you are looking for but many times you have to rely on your CSM to help get you that information (which they are normally great at!) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Community Manager Used the software for: 1-3 years ### "Vanilla is an excellent, easy to use but versatile forum software system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2018 Incredibly quick set up which was absolutely vital with the development speed of our company. We've been able to set up our new forum and get it fully customised within a very shot space of time. Pros Vanilla software is incredibly easy to use but with lots of customisation available. It also features a variety of handy plugins to expand your forum capability further including the 'Mark as Troll' plugin which is hands down the best feature of any forum I have used. Managing categories and forum groups is a straightforward task and the features can easily be explained to new staff members so they can get up and running with the software without any lengthy training period. Cons The only flaw I have experienced with Vanilla is in countering spam farms (Not bots). There is no option to enforce a captcha for posts which would help in some circumstances. However, Vanilla makes cleaning up spam very quick and easy and you can use user roles and forum settings to limit the impact spam can have on the forums, switching it from a problem to a mild inconvenience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Social Media Strategist, Community Manager Used the software for: 3-5 years ### "Vanilla has satisfied all of our Community Forum needs for over 5 years and has yet to disappoint. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2018 Experience in managing a Community with thousands of users and creating an engaging ecosystem for our customers to call home. Pros The simplicity of the overall functionality, as it is clear on how to navigate and manage all aspects of the software. I began managing our company's Community Forum without prior knowledge or experience. The ease that comes with Vanilla, has allowed me to gain the confidence in my ability to learn, grow, and excel as a Community Manager. Cons I believe that Vanilla can become even better if they improve their analytics system which at times does not reflect accurate data and appears to be buggy. Although, to be fair this feature is relatively new on their end so I'm sure this will become up to their overall standard of providing flawless service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joe B. DevOps Engineer Used the software for: 3-5 years ### "Great Value for Money with all the bells and Whistles" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2018 Pros \- Easy to customize - Dedicated Success manger that is very responsive and helpful! - Cost effective with all the features that very high costing solutions have - we trialed 10 different solutions before selecting vanilla as they winner - New features rolled in all the time - Gamification between users have kept customers engaged and excited about what we do Cons I would have once sent integrations between other products, however the new API v2 solves this. So no cons :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Member Engagement Specialist Used the software for: Less than 1 year ### "Our experience with Vanilla overall has been excellent." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 23, 2018 Pros It provided a solid platform to launch our member engagement initiatives, and provides valuable tools that work well for our needs. Baked-in customer focused features such as the gamification engine and the availability of a customer analytics dashboard are great! Software is iteratively tweaked and improved as time goes on. Cons Inability to fully customize the look and layout of our community/subcommunity pages. The use of sub-communities to manage separate site forums that fall under one umbrella did not work as expected. Small things like tailoring tags to display only on specific sub-communities was not possible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Catherine C. Senior Digital Project Manager/ Agile Lead Used the software for: 1-3 years ### "A+++ PaaS Community" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2018 Simple implementation, reliable performance, all the bells and whistles we need to support an audience of sports fans. Pros Ease of implementation, great support, feature-rich and simple for audience to use. Couldn't be happier with Vanilla Forums. Cons Although responsive, mobile is not a perfect experience but still a very efficient UI that provides the interactions we're looking for with a sports audience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Web moderator Used the software for: Less than 1 year ### "I've been at this for 28 years. This is the best platform in every way that I've ever worked with" 5.0 June 5, 2018 Pros The flexibility, the wealth of moderation tools, the adaptability to maintain the visual identity of our community, and most of all, the stunningly fine, highly responsive, customer service. Cons That we did not discover it until last year. Seriously, I would be hard-pressed to identify anything about this platform that I disliked. I know there's no such thing as a perfect community software platform, but I have used a good many software packages, and this comes very close. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/141384/Vanilla/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.