Global Support Systems

TurboPT

3 / 5 4 reviews


Average Ratings

4 Reviews
  • 3 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Global Support Systems
  • www.turbopt.com

About TurboPT

Cloud-based practice management solution that includes billing, scheduling, and documenting features.


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TurboPT Features

  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans

TurboPT Reviews Recently Reviewed!

It's a very good reliable product

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to navigate. I was able to find my way around without any difficulty and that is extremely important for showing new users and training.

Cons: The only complaint I could come up with about this software is that when I first started using it I had a problem with it freezing up. It happened one time and never happened again.

I am impressed by the integrity, honesty, and dedication of the staff at TURBO.

Aug 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I found this easy to use, navigate, user friendly, efficient use of my time. As I stated above I am impressed by the integrity, honesty, and dedication of the staff at TURBO.

Made promises they couldn't keep

May 25, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: I like the format of the program. Patient information is displayed nicely with a good "tab system". The tech support customer service is good. Always very helpful and explain how to solve problems so that I understand.

Cons: Every time there is an update, there are changes made that are unnecessarily difficult. For example, they used to have the hour slots a slightly bolder line than the 15 minute increments. It made scheduling so much easier with multiple providers, but they took it away and I submitted a formal complaint and it was never addressed.
There is one specific incident that really upset myself and my company. We were informed at the beginning of 2016 that our price per month was doubling since they were launching new features. They sent an entire list of features that have never been executed. For instance, we were supposed to have a mobile view of the program so our providers could see their schedule on their phone. We were also told we could check benefits through the program. Both of which are not possible (without paying more for the benefits) and we were forced to pay double the amount. So we have been paying for these promised services for a year and a half and not receiving any of them.

Overall: Scheduling patients, entering payments

There are so many better options!

Nov 04, 2016
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: almost nothing

Cons: Poor customer support, difficult to use, lost revenue because of it

Overall: Turbo PT was an absolute nightmare to set up. Because of billing issues over the first 6 months, we ended up losing revenue that would have easily made up the difference for a little more costly service. Their tech support rarely calls back within a reasonable time, and there have been times where we do not get a call back at all. Posting payments is an arduous task, and building templates/quick notes is also a pain.

Recommendations to other buyers: Try something else.