Global Support Systems

TurboPT


4 / 5
7 reviews


Average Ratings

7 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Global Support Systems
  • www.turbopt.com

About TurboPT

Cloud-based practice management solution that includes billing, scheduling, and documenting features.


Spotlight media placeholder

TurboPT Features

  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans

TurboPT Reviews Recently Reviewed!


Made promises they couldn't keep

May 25, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: I like the format of the program. Patient information is displayed nicely with a good "tab system". The tech support customer service is good. Always very helpful and explain how to solve problems so that I understand.

Cons: Every time there is an update, there are changes made that are unnecessarily difficult. For example, they used to have the hour slots a slightly bolder line than the 15 minute increments. It made scheduling so much easier with multiple providers, but they took it away and I submitted a formal complaint and it was never addressed.

There is one specific incident that really upset myself and my company. We were informed at the beginning of 2016 that our price per month was doubling since they were launching new features. They sent an entire list of features that have never been executed. For instance, we were supposed to have a mobile view of the program so our providers could see their schedule on their phone. We were also told we could check benefits through the program. Both of which are not possible (without paying more for the benefits) and we were forced to pay double the amount. So we have been paying for these promised services for a year and a half and not receiving any of them.

Overall: Scheduling patients, entering payments

Overall, a positive experience

Jan 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: With respect to documentation, it is very simple to use and navigate. I like that the program notifies me when G-codes are needed or if MC patients have met their cap.

As a new clinic owner, I am learning all aspects of Turbo from scheduling to billing to running statements and submitting claims. This has been challenging since I have never had to deal with the administrative side of things, but the support they provide has been quick to respond and very helpful.

Cons: The program does not inform you when an update has been issued.

Add-ons, such as the clearinghouse and eligibility, which would make this program amazing are just way too expensive, especially for a new business.

It's a very good reliable product

Aug 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to navigate. I was able to find my way around without any difficulty and that is extremely important for showing new users and training.

Cons: The only complaint I could come up with about this software is that when I first started using it I had a problem with it freezing up. It happened one time and never happened again.

Capterra loader

Switched, dare I say upgraded, from WebPT to TurboPT, and we all find it easier and quicker to use!!

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to "on-board" because the TurboPT staff are great trainers. They've probably gone thru this training a zillion times, but they remain calm and patient.

Also, TurboPT has not tried to "nickel and dime" us to death. Good value.

Cons: It's not yet Apple compatible so I can use my MacBook, iPad, etc in order to check my schedule from my home office (an Apple home!)

Overall: Better time management for our staff and improved quality of medical charting/recording

There are so many better options!

Nov 04, 2016
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: almost nothing

Cons: Poor customer support, difficult to use, lost revenue because of it

Overall: Turbo PT was an absolute nightmare to set up. Because of billing issues over the first 6 months, we ended up losing revenue that would have easily made up the difference for a little more costly service. Their tech support rarely calls back within a reasonable time, and there have been times where we do not get a call back at all. Posting payments is an arduous task, and building templates/quick notes is also a pain.

Recommendations to other buyers: Try something else.

It's an easy program but could use some updating.

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It was simple to understand and use. It was basic and to the point. You wrote your note and copied and pasted the goals from the previous note. Most of the time they would automatically populate. You had to erase the data from the previous tx session.

Cons: You could not upload your companies letter head to the eval template, and if it is a feature it was hard to find. I had to write my evals on a word doc that I formulated with the company letter head.

Overall: Over all my experience was pleasant. It is fast and easy to learn.

I am impressed by the integrity, honesty, and dedication of the staff at TURBO.

Aug 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I found this easy to use, navigate, user friendly, efficient use of my time. As I stated above I am impressed by the integrity, honesty, and dedication of the staff at TURBO.