--- title: "PENTA Service Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PENTA Service Management Software - reviews, pricing plans, popular comparisons to other Service Dispatch products and more." source_url: "https://www.capterra.com/p/141401/PENTA-Service-Management-Software/" page_type: "product" language: "en" --- # PENTA Service Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PENTA Service Management ## What is PENTA Service Management? PENTA Service Management software manages and improves operations for busy field service enterprises, with capabilities to manage: Maintenance Contracts, Call Taking, Dispatching and Work Order Setup, Invoicing & Billing, Customer Equipment, Maintenance Contract Quoting, Service Quoting, Inspections and crew-based field reporting. It is part of PENTA, an enterprise system designed for large commercial and industrial construction and service firms. ## What is PENTA Service Management used for? [Service Dispatch](https://www.capterra.com/service-dispatch-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50000 One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PENTA Service Management 4.0 (4) VS. [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $50000 One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (4) Ease Of Use 4.5 (498) Value For Money 0.0 (0) Value For Money 4.5 (491) Customer Service 4.8 (4) Customer Service 4.7 (494) ## PENTA Service Management alternatives [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about PENTA Service Management Overview ### What company size and specific industries is PENTA Service Management built for? PENTA Service Management is designed for large commercial and industrial contractors, as well as engineering and service enterprises. It is aimed at organizations that handle complex service operations in commercial and industrial settings, rather than small businesses or general-purpose teams. Features and Usability ### What are the key features of PENTA Service Management? PENTA Service Management offers work order management, job management, scheduling, and routing for field service coordination, plus technician management and mobile access for dispatch and updates. It also includes billing and invoicing, contract/license management, customer database, inventory management, service history, checklists, project management, and a self service portal. Getting Started and Support ### What training and onboarding options does PENTA Service Management offer? PENTA Service Management provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided learning remotely, and documentation gives written material for self-paced reference. ## Features AI summary Based on 1,238 Service Dispatch reviews Capterra data shows that buyers of Service Dispatch software rank the following features as their top priorities: - **Scheduling** (**69%** of reviewers rated this feature as critical) - **Customer Database** (**58%**) - **Mobile Access** (**67%**) PENTA Service Management supports all three features reviewers value most: **Scheduling**, **Customer Database**, and **Mobile Access**. Together, these capabilities help businesses coordinate jobs more efficiently, keep customer information organized and accessible, and give field teams the flexibility to work from anywhere, allowing teams to respond faster and manage service operations with greater accuracy. Billing & Invoicing Create, manage, and send invoices or bills to customers Checklists An itemized to do list that can be edited as tasks are completed Contract/License Management Track, store, and access client contracts or licenses Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Inventory Control Monitor product stock levels Inventory Management Track and manage inventory levels to maintain proper supply PENTA Service Management 15 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Checklists: An itemized to do list that can be edited as tasks are completed - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Management: Manage and track all job information and associated tasks - Mobile Access: Access software remotely via mobile devices - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Technician Management: Oversee technicians and track their assigned work orders - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $50,000 One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 4.0 Based on 4 reviews Filter by rating 5(0) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GH Greg H. CFO ### "Penta Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 25, 2014 I have been using Penta for almost 7 years. I have found it to be an exceptional product from an Accounting perspective. Our auditors have noticed a marked improvement in the quality of our data as well as the speed in which we answer their questions. The document management module is integrated seamlessly with the accounting modules, which allows users to drill down to source documents rapidly. The area which I feel is still behind where I would like them to be is Operations integration. Our goal when we purchased the software was to replace Expedition which our Operations folks were using. Although we have transitioned away from Expedition for some things, we still rely on it for approximately 80% of what we had hoped to replace. We are still entering some data in both systems which is somewhat frustrating. We are just now testing the mobile applications that Penta has released which will allow remote users access to Penta through their iPads. I feel this holds a lot of promise, but has not yet been tested fully on our system. Overall, I think Penta is an excellent company with great people, and hopefully we will see more progress on the integration of Operation functions soon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Linda M. Controller ### "Penta Technologies" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 3, 2014 Penta integrates almost all facets of Project Management (with the exception of scheduling functions) with the Accounting program. This is extremely important to us because it provides an immediate picture of job cost and profitability of the project. We are upgrading to version 19.5 so I don't feel I can give a fully accurate review until we have completed the testing process and hit the "Go Live" milestone. It would be nice to give a review of the new dashboard features from a Project Manager's point of view. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NF Nancy F. Mgr Data Processing ### "Penta Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 28, 2014 We have been clients of Penta for over 10 years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kimber R. Business Analyst ### "PENTA Construction ERP" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 12, 2014 Excellent software for Financials, Project Accounting, Project Management and Service Management but does lack a bit within the Payroll module (excludes some basic functionality). Unfortunately the application does not provide adequete support for Human Resources at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.