# Clubworx Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Clubworx the right Membership Management solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141410/ClubWorx/reviews --- Clubworx 4.6 (79) [View alternatives](https://www.capterra.com/p/141410/ClubWorx/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Clubworx Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews TS Troy S CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “With features like automated billing and attendance tracking, keeping tabs on our members is a piece of cake. And their scheduling tools, They've been a total lifesaver.“ May 10, 2024 CS Cassie S Certified Personal TrainerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Also, I didn't like that once I got the app my members still couldn't get access to the zoom link.“ August 19, 2024 TS Troy S CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Long story short, Clubworx is the real deal. Whether you're running a small studio or a big gym, it's the secret sauce to keeping things running smoothly and giving your members the best experience possible.“ May 10, 2024 RK Ramandeep K Dance schoolProfessional Training & Coaching, 2 - 10 employeesUsed the software for: 1-2 years. “Manual invoice cannot be generated if needed“ March 19, 2026 CM CASSIO M CEORecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “I enjoy that they are constantly improving their system and also that I can manage all my Martial Art School needs in one system.“ May 10, 2024 CM CASSIO M CEORecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “I didn't like the application and also that they made it mandatory to use it as I started my subscription when they were not offering that service.“ May 10, 2024 AP Amanda P Executive DirectorSports, 2 - 10 employeesUsed the software for: 1-2 years. “The customer service is amazing too.“ December 11, 2024 RM Rhoda M Virtual AssistantHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Navigating through different features or finding specific tools might require more effort than expected.“ May 10, 2024 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephanie S. General Manager and CFO Health, Wellness and Fitness Used the software for: 6-12 months ### "Flexibility ideal for a Flexible Personal Training Studio" August 14, 2018 5.0 customer service are very receptive and patient, they don't hound you like other software companies but are there when you need them to be. The software is completely cloud-based which I love because I can look from my phone or home pc to make sure things are going well or respond to emails and phone calls. Their email system has cut a lot of my time in half and their texting system is very professional. Overall I am looking forward to keeping this software for a long time and am very glad to have found it, it is enough for my needs and simple enough for my employees to understand. Thank you Ian and the entire Clubworx team! Pros I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month. Finding a software that my trainers could understand, had a kiosk mode and allowed for "drop ins" was near impossible until clubworx. Cons Clubworx is a newer software and there have been some workarounds regarding a few things, to me because we run such a unique system I understand that it is not tailor made for us. I think the biggest thing for me is how payments are run, instead of being run instantly they are batch run at the end of day so I do not know if a card is declined until the following morning. I wish there was an automatic transaction that could be done for their memberships and not just through the POS system. Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style. Review Source Response from ClubWorx August 20, 2018 HI Stephanie, Thanks for your feedback your experience with Clubworx. It's great to hear what is working for you and your business! We take your comments about payments. Excitingly, we do plan to offer instant payments in the future so we'll keep you posted :) Be sure to keep sending through any feedback as this helps us understand exactly what you need in a system. Kind regards, The Clubworx Team. PK Philip K. Director Sports Used the software for: 2+ years ### "Excellent Customer Management Software" December 12, 2024 5.0 Great experience, ongoing support of issues and constant upgrades of the software. Pros Seamless customer management system from enquiry to membership and ongoing management. Cons Price is high and SMS usage is additional charge. Alternatives considered [Martialytics](https://www.capterra.com/p/136339/Martialytics/)[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing Clubworx Better features for customer enquiry all the way through to intake and membership management. Review Source Response from ClubWorx December 18, 2024 Thank you for your fantastic review! We’re so glad to hear you’ve had a great experience with Clubworx and that our features have made customer management seamless from enquiry to membership. Your recognition of our ongoing support and constant upgrades means a lot to us. We understand that pricing and SMS charges are important considerations, and we strive to provide the best value for the features and support we offer. Your feedback is invaluable, and we’ll continue looking for ways to optimise our offerings to meet your needs. Thanks again for choosing Clubworx—we’re here to support you every step of the way! CS Cassie S. Certified Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Clubworx Review" August 19, 2024 3.0 Overall, clubworx is working for me, at least at this time while I am in the beginning stages of my business. Also, although I have had issues, when I talk to someone who works for clubworx, they are typically nice. Pros I like how clubworx had a software I needed for my type of virtual business and for the most part it is user friendly. Also, I like how you can create your own website through the clubworx software. Cons I didn't like the mix up we had with the app when I first started using clubworx. I had access to it and then it was taken away and then to get it back, I had to start paying for it. This was embarrassing to explain to my members, not a good look. Also, I didn't like that once I got the app my members still couldn't get access to the zoom link. My business is completely virtual, so this has been frustrating going back and forth with clubworx. Review Source Response from ClubWorx September 24, 2024 Thank you for your feedback and for highlighting the features you appreciate about Clubworx. We’re sorry for the mix-up with the app and the frustration with Zoom links. We understand how important a smooth experience is for your virtual business, and we’re working on improvements to avoid these issues in the future. We appreciate your patience and value your business. Please don’t hesitate to reach out directly so we can assist with any ongoing concerns and ensure your experience with Clubworx continues to improve. Regards Marina SH Shea-Lee H. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "7 years with Clubworx" May 10, 2024 5.0 10/10. I would recommend with software with ease. The development over the past 7 years has been great & I can't wait to see what's next. Pros I've been with Clubworx for 7 years, and do not look at leaving anytime soon. They have always been the most competitively priced, easy to use and cover most of the services I need. Cons I'd like to see more personalisation with individual user faces. There's lots of automation options, but they are all set to a pre designated setting where the user cannot edit to change to suit different business models/ communication tools. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Clubworx Price point initially. Clubworx was significantly cheaper and as someone who didn't know what they were doing this was an important factor for me. This continues to be one of reasons I remain with them . Review Source Response from ClubWorx May 21, 2024 Thanks Shea-Lee for your fabulous 5 star review. Whilte I am not sure exactly what "personalisation," you need, Clubworx can do a huge amount of personalisation. Please contact me and I'll arrange a training session for you. JS JOHN S. Head Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Clubworx is a awesome!" May 10, 2024 5.0 Actually great. Its simple, and fairly priced and all of my employees can use it without worries too. Highly recommend. Pros Makes running a school easier. Lets me optimise for best results. Cons Using Ezidebit, but then again theyre ok too. Reason for choosing Clubworx Been with them for a while. Its what I know. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zenplanner had so many features - none of which I needed. Very pricey too. Review Source Response from ClubWorx May 15, 2024 Thanks John. We are always trying to improve so your words are appreciated by the whole team. We're really glad we're making running your school that much easier. If you have any ideas for improvements please reach out. JM Jackson M. Lead Martial Arts Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "An all inclusive Martial Arts management system" May 10, 2024 5.0 Fantastic communication and easy usability. I look forward to watching how clubworx will continue to develop their systems and improve the experience for staff, business owners and members. Pros I love the integration with payment providers and member management. Clubworx was made for martial arts studios to succeed and to simplify their everyday processes. Cons More feedback on requests so we can know if a feature will be added or if a work around must be used instead. Would also love the ability to upload different file formats other than imbedded youtube videos such as jpegs for members to view. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Better integration and usable by multiple users off site. Review Source Response from ClubWorx May 21, 2024 Hi Jackson - thanks for your review. Please let me know what requests you are waiting on and I'll let you know progress. Right now in addition to YouTube we support Vimeo AND.... coming up in the very near future you'll be able to add picture files. We update everyone when this is live shortly. BW Brenda W. General Manager Sports Used the software for: 1-2 years ### "You can't go wrong with Clubworx" May 10, 2024 5.0 I have recommended Clubworx to many fencing clubs like ours all over the United States because of the program features and the customer service. They keep evolving to support the user. We increased our monthly income and decreased our office staff workload. Pros CUSTOMER SERVICE! There are many scheduling programs on the market; however, none as responsive to the customer's needs as Clubworx. The Clubworx staff even took our suggestions and made changes to the software to incorporate these. The staff is always willing to answer questions and provide support at no additional cost. Cons We really do not have any "cons" with Clubworx other than the time difference (Brisbane to Dallas), and even this is not a con when you consider how responsive the Clubworx staff is to our questions. Reason for choosing Clubworx Clubworx had the features we were looking for and allowed us to do a trial month before purchasing. They also provided great hands-on training to get us started. Switched from [TeamSnap](https://www.capterra.com/p/123208/TeamSnap/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks didn't have the scheduling features, so we had to use a secondary system. Quickbooks provided billing, but the collection and recording was time consuming. Customers sometimes went months before a non-payment was discovered. TeamSnap provided the communication, but not what we needed. Review Source Response from ClubWorx May 21, 2024 Thank you Brenda!!! We love getting 10/10. We can't change our HQ in Australia - not yet anyway - but thank you. If you ever have ideas/feedback, please let us know. And thank you thank you for being our customer for 2 years 🫶🫶🫶 NP Nicola P. Partner Health, Wellness and Fitness Used the software for: 2+ years ### "Always improving and listening to feedback" September 13, 2019 5.0 Switching to ClubWorx remains as one of the best decisions we made. The software is constantly being updated and improved upon, with new features being added as well. They listen to, and, most importantly, act on feedback and feature requests from business that use the software. It may not happen instantly but it's great when you get an email about a new feature that's been something you've enquired about a few times. Gives you faith in the theory that if there's enough need for a feature and enough people speak up about the need, that there's a high chance that it'll happen one day. Since switching to ClubWorx we have slowly been able to reduce the number of additional systems we use which is making life easier all the time for us and our staff. To be able to have most things "under one roof" is hugely beneficial to us. From a practical point of view and also from a financial one too. Whenever I've put in a support request I've had a prompt, polite and helpful response. I don't feel that we've ever been fobbed off or lied to, and certainly not made to feel like we've asked silly questions. Pros That since we started using it in early 2017 the features have only improved upon and new features added. We've also been able to set a lot of it up to suit our specific needs, rather than working with something and making do. Cons If I'm having to do some work on my mobile phone it's not the most user friendly experience! Switched from [Martialytics](https://www.capterra.com/p/136339/Martialytics/) Because the system was clunky and the lack of improvements and moving with the times meant it was no longer serving us well. We were ending up having to find multiple resources to do different tasks. ClubWorx offered a system with excellent customer service and support and also one that would reduce our workload and outgoings. Review Source Response from ClubWorx September 22, 2019 Hi Nicola, Thank you so much for taking the time to review Clubworx. We really appreciate your ongoing support and are glad that we have been able to assist your business. As always, we look forward to hearing your ongoing feedback for years to come! Have a fantastic day, Team Clubworx TS Troy S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Honest Clubworx review" May 10, 2024 5.0 Pros Clubworx gym management software totally changed the game for us. Seriously, it's made running our gym so much easier. From managing member profiles to scheduling classes, it's all a breeze with Clubworx. The membership management tools are top-notch. With features like automated billing and attendance tracking, keeping tabs on our members is a piece of cake. And their scheduling tools, They've been a total lifesaver. We can create and manage classes in no time, keeping our members happy and coming back for more. Plus, their reporting and analytics give us the lowdown on our business performance so we can make smart decisions to keep growing. Long story short, Clubworx is the real deal. Whether you're running a small studio or a big gym, it's the secret sauce to keeping things running smoothly and giving your members the best experience possible. Trust me, you won't regret giving it a try! Cons While Clubworx is a powerful tool for gym management, users should be prepared to invest time in learning the system and carefully consider their specific needs before committing. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Ease of use and support is much better and faster with Clubworx Review Source Response from ClubWorx May 22, 2024 Thank you for the fantastic review! We're happy to hear how Clubworx has streamlined your gym management. We appreciate your insights on the learning curve and are here to support you every step of the way. Thanks for choosing Clubworx and sharing your journey with us! AG Arnout G. Martial arts Sensei Professional Training & Coaching Used the software for: 1-2 years ### "Very helpful for setting up your Dojo!" May 11, 2024 4.0 Overal very possitive, 20 members for the free subscription is a bit early for us. Our rates are very low in Italy....so it is a costly program when hitting 21 members. Pros Ones set up, it is a very very very helpful program! You can set up grading, register attendance and it helps you not forget important details of your members. Cons Setting up is a long progress, so many option and not.much you can copy and paste, so you need to re-type a lot. Also in the calendar no duplication feature. Switched from [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/) I ran away from Wix!!! Terrible customer support, no connection or idea about running a martial arts school. Everything basic is not included and costly! Review Source Response from ClubWorx May 22, 2024 Thank you for choosing Clubworx and sharing your feedback! We're glad our platform enhances your dojo management. We appreciate your input on the setup process and calendar features—we're continuously working to improve these areas. NF Nabil F. Instructor Sports Used the software for: 1-2 years ### "Streamlining Operations" May 10, 2024 5.0 As the owner of a martial arts academy, finding the right tools to manage day-to-day operations while ensuring a positive experience for both staff and students can be quite challenging. Clubworx software has proven to be a game-changer in how we run our academy, and I can't recommend it highly enough. Pros User-Friendly Interface: The software is easy to navigate, making it accessible to varying levels of tech-savviness. Effective Communication: Built-in tools for email and SMS allow easy communication with members, keeping them informed and engaged. Cons Cost: Depending on the size of the academy and the specific needs, the subscription cost might be a consideration, especially for smaller or newly established academies. One-size-fits-all Approach: Although customizable to an extent, some academies might find the features too generic if they have unique operational practices or specialized needs. Review Source Response from ClubWorx May 15, 2024 Thank you Nabil, for your positive and considered review of Clubworx. Our team work really hard to constantly improve and they will really appreciate your feedback. Thank you for using Clubworx. BS Barry S. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Barry from SSMT" May 10, 2024 5.0 We have been using CWX for 5+ years. Customer service, improvements and feature releases are spot on. Pros Simple to use - allows easy roll out to new users Cons Lack of financial reports, used eg for forecasting Review Source Response from ClubWorx May 21, 2024 Hi Barry, thank you for your 5 star reviews. I'm glad you find it easy to use. Clubworx also has some really powerful reporting tools. Please contact me if needed but I'll ask our awesome support team to reach out to you and give you some training on the reports function. Thank you for being with us for 2 years. JA Joao A. Director Sports Used the software for: 6-12 months ### "Good software for Jiu Jitdu academy" May 10, 2024 5.0 Pros Great reports, easy for new members to sign up. Cons Very hard to get help. Sometimes will take days untill you receive a call back from help desk. Reason for choosing Clubworx Friends already using and they recommended. Review Source Response from ClubWorx May 21, 2024 Hi Joao Thank you for the positive reviews. I'm so sorry if we have been hard to get hold of. We really go all out to make sure we respond as quickly as we can. I will get our support team to reach out to you. JM John M. Director of Fitness Health, Wellness and Fitness Used the software for: 2+ years ### "Clubworx review" August 21, 2019 5.0 Tracking days, date, and times of when each of our members use the facility and or classes Pros Sign in feature help us a lot to track overall attendance at our facility Cons I wish it would automatically update the attendance list right after someone signs in. Currently we have to refresh each time to see the most updated attendance list. Review Source Response from ClubWorx September 22, 2019 Hi John, Thank you for taking the time to send through a review, and for your feedback regarding update times. We really value feedback like this, and are always keen to improve. We look forward to supporting your business well into the future. Thanks, Team Clubworx RS Rowan S. Owner Sports Used the software for: Less than 6 months ### "Martial Arts Gym Use" August 23, 2018 4.0 After only using the Clubworx software for 3 months I am happy with the results so far. Being able to quickly and easily track and contact members has made the gym management smoother allowing me to spend more time on the mats and not behind the desk. The use of electronic waivers has reduced the amount of paper at the gym. Pros I like the ability to track a students progress to help improve student retention. The use of waivers has been handy in reducing paper forms and having to file them correctly. Also the Integration with Ezidebit has made receiving payments a lot easier for me. Being able to manage my gym from anywhere on my phone has been brilliant. Cons It is a bit hard to get you head around but the staff and always helpful and responsive. I am a martial artist not a Tech guy so their patience is muchly appreciated. There are so many features so customizing it to suit your gym is important. I'm sure there are many features I am not fully utilizing at the moment. Review Source Response from ClubWorx August 24, 2018 Hi Rowan, We really appreciate the feedback and love you are enjoying using Clubworx and getting results. Let's keep working together to make sure you are fully utilising the system! Looking forward to continuing to support you and your business into the future. TH Tameika H. Program Manager Hospitality Used the software for: Less than 6 months ### "Clubworx" August 15, 2018 3.0 I love their executive, if not for him and his awesome customer service, I'm not sure I could muddle through this. Pros What I like most is I have their executive who is always there when I need him to assist with any questions or issues that may come up. He's always on email and will help me at the drop of a hat. Cons The software from and Admin and End User stand-point is difficult to use. Reports are not easily created for the admin and booking classes are not easy either. There are features that I'd like to see added, image on the member profile, a check-in system that works, but all in all it is fair. Review Source Response from ClubWorx August 17, 2018 Hi Tameika, thank you for taking the time to write this review of Clubworx. I am sorry your experience has been less than amazing. We have sent you an email addressing each of the challenges you mentioned and look forward to working with you to improve your experience. We value and appreciate your honest feedback. cM cheryl M. Office Management Sports Used the software for: Less than 6 months ### "I am liking the program more as I get to know how to use it. The customer support is awesome!" May 24, 2017 4.0 Everything I need in one program. Attendance, fees, emails and more together in one place. Pros I like how my questions are answered in detail and the fast response I get. The program is set up very user friendly. Cons I don't like how the reports are set up to use. I find it a bit confusing on how to make reports the way I want them, but i'm sure as I use them more I will get used to them. Review Source Response from ClubWorx May 25, 2017 Hi Cheryl, Thanks for the review! We're glad our support team is helpful and you're finding our user interface easy to use. I'm sorry that you've been having difficulties with our reports feature. If there's a specific report you'd like to create, feel free to get in touch with our support team and we can help set that up for you. Regards, Tahlia at Clubworx Support. CD Caryn D. Physician Assistant Used the software for: 6-12 months ### "Easy Software" May 29, 2018 4.0 Pros very intuitive, very very easy to use, great support, can track everyone all at the same time with ease Cons can be confusing on how to set up the reports, a more seamless integration might make the software run easier Review Source SS Shedee S. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Clubworx Has Made our Life Easier!" December 22, 2018 5.0 Client retention is much better with this program. I love getting emails that let me know that a member is expiring. It allows me to reach out to them via sms, email or phone call. Pros Member Management-Online Forms, SMS/Email Communications Cons I honestly do not have anything that I like least about the software. It is meeting our gym needs. Review Source SP Sifu P. Principal Used the software for: ### "Easy to setup and use software that give more expensive products a run for their money!" January 29, 2016 5.0 From signing up for the trial to actually going live with our data and new DDR provider in under a week! All thanks to refreshingly helpful staff who actually know their product and how their customers will use it and an intuitive, easy to use interface. Very much like that their upgrade and improvement cycle is proactive and they listen and respond to customer request for fixes and features - discovered a small bug in the calendar and they fixed it overnight! The few niggles I have with the functionality will no doubt be fixed up in upcoming releases - well done guys! Review Source Response from ClubWorx January 29, 2016 Thank Sifu Paul - great to hear you're enjoying your experience so far. We look forward to working with you as we continue to improve Clubworx in the future as well. AG Amanda G. Used the software for: ### "Great System - Easy to Use" May 29, 2016 5.0 Emily is great, just describe to her what you want set up and she will take care of the rest. We use a punch pass type system here rather than memberships and that was set up for us. Everything we have raised so far has been taken care of by Clubworx. Probably the only con is they don't have an app for our clients. Review Source Response from ClubWorx May 30, 2016 Thanks Amanda. We really appreciate the feedback. While we don't offer a member app at the moment, our system is optimised for mobile and the majority of our clients simply have their clients save their online calendar to their mobile home screen. It works a treat. DP Daniel P. Used the software for: ### "New starter" February 24, 2017 4.0 The support team has been great, but still a few features to work out. Website is good, but needs to be a little more flexible. The membership plan needs to be able to have different layers. For example, I have 3 branches, it would be good if the first layer was just those branches like as a button, then when pressed goes to the plans for that branch. In this way I can have different prices in each branch with it being obvious. I haven't yet tested all things, but will gladly review them as I go. Review Source JC Justin C. Self Used the software for: ### "Very good " January 15, 2016 5.0 Really great customer service, second to none. Always available via chat which is good. Although, I don't like to get the pop ups with questions from ya folks. Lol. Sometimes ok, but not as often as you do. Recommend that you let me reach out to you. Review Source Response from ClubWorx January 18, 2016 Thanks Justin! Great to hear that you are enjoying your experience with us. Thanks for the feedback on the messaging - we'll be taking that on board. DR Dion R. Owner Used the software for: ### "Comprehensive & well priced" January 4, 2016 5.0 I am an 'analytics' type of person; I like to SEE (at a glance) how my Club is performing. I have used other systems; this one consolidates all services - correspondence, accounting & attendance. SO HAPPY :) Review Source Response from ClubWorx January 4, 2016 Thanks for your positive comments! We are really pleased to hear that your experience with Clubworx has been so positive :) LS Lana S. Health, Wellness and Fitness Used the software for: ### "Clubworx works!" April 21, 2017 5.0 Really great, with a lot of features. Great value for money. Keeps all the passes organised, plus has features like members portal and waivers. Pros Features Review Source Response from ClubWorx April 21, 2017 Thanks Lana! Love that you are enjoying the system and look forward to working with you! 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