--- title: "WeCounsel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WeCounsel Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/141411/wecounsel/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # WeCounsel Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) WeCounsel ## What is WeCounsel? Wecounsel, provides online video conferencing software and supporting client management/engagement tools for mental health providers, clients, and healthcare organizations. Our cloud-based, HIPAA-compliant solution serves as a one stop office for mental health professionals. All users have access to client mgmt, messaging, scheduling, document mgmt, video, and an e-commerce solution. Free video only and directory plan available. Private labels and development for custom workflow available. ## What is WeCounsel used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Psychiatry Electronic Medical Records](https://www.capterra.com/psychiatry-electronic-medical-records-emr-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 78% Neutral 22% Negative 0% Starting price $24.99 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WeCounsel?[Manage this product listing](https://www.g2.com/products/wecounsel/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WeCounsel 4.1 (32) VS. [4.3 (514)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting Price $24.99 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (32) Ease Of Use 4.3 (514) Value For Money 4.0 (29) Value For Money 4.2 (399) Customer Service 4.4 (28) Customer Service 4.2 (446) ## WeCounsel alternatives Highest Rated [4.6 (2,828)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (340)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.6 (217)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (117)](https://www.capterra.com/p/129851/MedicsPremier/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about WeCounsel Overview ### Which roles and teams benefit most from WeCounsel? WeCounsel is most used by therapists, psychologists, counselors, and licensed behavioral health clinicians who conduct secure remote therapy sessions and manage client appointments. Private-practice owners and clinical directors use it to organize virtual care delivery, while family counselors support couples and family sessions. Administrative and consulting professionals can coordinate telebehavioral health services. Answer based on 27 reviews Overview ### What company size and specific industries is WeCounsel built for? WeCounsel is designed for businesses and organizations in behavioral health and counseling, including psychologists, psychiatrists, LPCs, LMFTs, LCSWs, addiction counselors, nutritionists, coaches, and other behavioral service providers. It fits professional practices and service organizations serving mental health, therapy, and related care fields. Features and Usability ### What are the key features of WeCounsel? WeCounsel offers telemedicine, secure messaging, and video conferencing for remote care, plus patient scheduling, appointment management, and calendar management. It also includes EMR/EHR, treatment planning, medication management, claims management, and reporting & statistics, along with access controls/permissions, HIPAA compliance, and document storage. Getting Started and Support ### What training and onboarding options does WeCounsel offer? WeCounsel provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, webinars cover product topics in a group format, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does WeCounsel offer, and how do users rate the experience? WeCounsel offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive, friendly, and helpful with setup and technical troubleshooting. However, some report long response delays, limited help for recurring connectivity or scheduling problems, inconsistent agent professionalism, and insufficient updates during extended issues. Answer based on 11 reviews Ease of use ### Is WeCounsel easy for therapists and clients to use? WeCounsel provides a clear, all-in-one workspace for telehealth sessions, scheduling, messaging, and clinical notes that many therapists find easy to navigate. Clients can need extra guidance with initial sign-in, video setup, or appointment scheduling, and some providers report difficulty finding account options or editing saved notes. Answer based on 14 reviews ## Features AI summary Based on 2,869 Mental Health reviews Capterra data shows that buyers of Mental Health software rank the following features as their top priorities: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) WeCounsel supports **HIPAA Compliant** and **EMR/EHR**, giving practices a secure way to protect patient information and maintain digital health records in one system. However, it does not include **Charting**. Instead, it offers other features that reviewers also consider important, such as **Calendar Management** (**50%**) and **Appointment Scheduling** (**55%**), helping businesses stay organized, manage provider availability, and keep client sessions on track. EMR/EHR 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and securely store digital patient records Appointment Scheduling 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Practice Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Treatment Planning 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities WeCounsel 37 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - For Psychiatrists: Must serve psychiatrists/psychiatric practices - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Multi-Location: Manage and support multiple locations - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 3.7 (31) 3.7 Based on 31 reviews ## Pricing Value for money 4.0 (29) Free Trial Free Version Basic $24.99 Per User,Per Month Value for money 4.0 (29) 4.0 Based on 29 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (28) 4.4 Based on 28 reviews ## User reviews Overall rating 4.1 Based on 32 reviews Filter by rating Counts reflect reviews available in this feed. 5(11) 4(14) 3(7) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful OW Owner Owner Used the software for: Less than 1 year ### "Great! Keeps improving!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 17, 2017 So far I'm really happy with this technology although there are times when depending on the WiFi at my clients end, or their use of mobile technology, it can take a little while to get into the session - I'm hoping they will work the kinks out, also can't seem to use it on Google Chrome only Firefox it would be great if that was more flexible too. Pros Ease of use, good price. Cons Doesn't work worth chrome. Sometimes have to restart the session depending on the plug-in used rather than the reading it automatically. TH Therapist Therapist Used the software for: Less than 1 year ### "Great customer support" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 17, 2017 The customer support is great at WeCounsel. The interface lags occasionally, and can be tricky for clients to set up, but overall great service and support and value. Pros Customer service is great, and the calendar reminders for clients is perfect. Cons It is tricky for clients to set up, without assistance. The payment organization of the system is not in alignment with the way insurance reimbursement works, for those of us who take insurance or operate on varying pay scales. OW Owner Owner ### "not plug and play" 3.0 April 20, 2016 I am fairly tech-minded, and yet found set-up and ease of operation to be somewhat challenging. Clients have had to spend time with tech support before using the platform, which is not what a new client needs to experience via tele-health. The price is right for the product, but it comes with a cost. I'm still shopping for a better product, and seamless client experience. FL Family Law Administrator Family Law Administrator Used the software for: I used a free trial ### "WeCounsel " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 1, 2024 Fairly sufficient but room for growth Pros Decent service offering mental health Cons Types of ways they deliver mental health PS Psychologist Psychologist Used the software for: 1-3 years ### "Solid Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 9, 2017 I've been using this product for the past year for video sessions with established therapy clients. The customer support is excellent and they are quite responsive to troubleshooting that I needed to do when I first started using it. I maintain my own notes/electronic medical records, so I can't speak to that part of the system. The video quality can sometimes vary based on the internet quality of the client's location, but the sound is always clear. The cost is great! CD Clinical Director/ Counselor Clinical Director/ Counselor Used the software for: Less than 1 year ### "Needs some tools. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 3, 2017 I really like WeCounsel due to the affordability and peace of mind of HIPPA Compliance. From time to time there are some lags in video and sound. Sometimes it freezes for a minute at a time. I due believe that the addition of some ping type tools for people to figure out who's internet connection might be the problem would help in problem solving the tech issues. Pros Affordability and peace of mind with HIPPA Compliance. Cons No tools to identify when there are lags in service. LC Licensed Clinical Social Worker Licensed Clinical Social Worker Used the software for: 3-5 years ### "WeCounsel saved my practice!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 23, 2017 I relocated and moved my practice 18 months ago. Without WeCounsel helping me make my practice mobile, I would have had a really hard time rebuilding and the care for my established clients would have suffered. Thanks, WeCounsel. You're team really did save my practice! Pros It's reliability in session. Brenda W. Owner Used the software for: 1-3 years ### "Five Stars!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 I use wecounsel and love it. It is simple to use and reliable. I recommend this platform to anyone seeking to add telehealth to their practice. Pros Reliability Ease of use Cons First time users Browser settings PS Psychotherapist Psychotherapist Used the software for: Less than 1 year ### "Sean's take" 4.0 February 3, 2017 i would like to be able to see the client's view of the system. This would help with getting them set up. I LOVE your customer support! Pros Customer support Cons Difficulty in getting new folks set up. FA Family and couple counselor Family and couple counselor Used the software for: Less than 1 year ### "Great with some unconfortable problems!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 17, 2017 It's my first experience and I like it! But most of my clients CAN'T open, speak, see and be seen by me on video talk, unfortunately!!! I didn't cancel my free test time; I want to run your contract with me, but have had an hard and dificult time on it! I used the suport people (they are nice) but the ptoblem continues. It's a pity!!! Pros It's complete on features Cons The conections with the clients' computers and devices [View all Reviews](https://www.capterra.com/p/141411/wecounsel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.