# WeCounsel Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about WeCounsel Software - reviews, pricing plans, popular comparisons to other Mental Health products and more. Source: https://www.capterra.com/p/141411/wecounsel --- # WeCounsel Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) WeCounsel ## What is WeCounsel? Wecounsel, provides online video conferencing software and supporting client management/engagement tools for mental health providers, clients, and healthcare organizations. Our cloud-based, HIPAA-compliant solution serves as a one stop office for mental health professionals. All users have access to client mgmt, messaging, scheduling, document mgmt, video, and an e-commerce solution. Free video only and directory plan available. Private labels and development for custom workflow available. ## What is WeCounsel used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Psychiatry Electronic Medical Records](https://www.capterra.com/psychiatry-electronic-medical-records-emr-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 78% Neutral 22% Negative 0% Starting price $24.99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WeCounsel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.wecounsel.com/&name=WeCounsel) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WeCounsel 4.1 (32) VS. [4.1 (333)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting Price $24.99 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (32) Ease Of Use 4.1 (526) Value For Money 4.0 (29) Value For Money 4.0 (407) Customer Service 4.4 (28) Customer Service 4.1 (481) ## WeCounsel alternatives [4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting price $49.95 Per User, Per Month Highest Rated [4.7 (958)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $59.00 Per User, Per Month [4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $58.00 Per User, Per Month [4.6 (2,823)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/141411/wecounsel/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Scheduling 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar EMR/EHR 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and securely store digital patient records Practice Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Treatment Planning 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities WeCounsel 37 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Track and manage schedules and meetings via an integrated calendar Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email A collection of customer information such as contact details, demographics, previous interactions, etc. Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store and organize documents in a centralized system Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Must serve psychiatrists/psychiatric practices Store, manage and track all forms in a centralized location Compliant with HIPAA, which sets standards for sensitive patient data protection Ability to chat online in real time Manage billing and payments for a healthcare provider Administer and track medication inventory, schedules, dosage, and side-effects Manage and support multiple locations Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Exchange messages in a secure and encrypted manner Online portal through which end users can access the system, manage tasks, or obtain information Track and manage the scheduling of tasks Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Create treatment plans that document interventions and outcomes to track patient progress Get Advice We can help you find the software with the features you need. Features 3.7 (31) 3.7 Based on 31 reviews ## Pricing Value for money 4.0 (29) Free Trial Free Version Basic $24.99 Per User,Per Month Value for money 4.0 (29) 4.0 Based on 29 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (28) 4.4 Based on 28 reviews ## User reviews Overall rating 4.1 Based on 32 reviews Filter by rating 5(11) 4(14) 3(7) 2(0) 1(0) Mentioned topic Sorted by most recent NC Nina C. Family Law Administrator Financial Services ### "WeCounsel " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 29, 2024 Fairly sufficient but room for growth Pros Decent service offering mental health Cons Types of ways they deliver mental health Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LA Laura A. Psychologist Mental Health Care ### "Repeatedly Promised And Did Not Deliver: Not for solo or small group practitioners" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 12, 2020 In the beginning it seemed good. Over time, connectivity decreased and essential features my business needed were not available at all, or needed much higher rates than already higher priced services. They messed up my billing for months, had very limited customer support and then made it REALLY difficult to leave their site by having the process of exporting client information be old-school clunky and difficult and done on an individual basis. I had to pay for hours of VA support to get my client data out of their system to move on. It ended up being a very costly and ineffective venture. I would never ever recommend this company to other small mental health practitioners. Pros They have many features a small practice practitioner would need. In the beginning connectivity was not often an issue Cons Limited customer support to troubleshoot- long delays with responses. They were not forthright about things their platform could not do and eventually ended up saying they were prioritizing larger businesses and could not help resolve repeated problems I was having with connectivity, and client access to scheduling. They don't allow small practices to have a VA able to support clinicians - instead you need to pay thousands a year. It felt deceptive and unhelpful. Reasons for choosing WeCounsel At first, it seemed they had what I needed and were tied to a website company I was using. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Amy V. Homemaker Individual & Family Services ### "Organized Tool for Therapists" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 3, 2019 This is a great tool for therapists and allows them to join its community and expand/improve therapists' tools and effectiveness. Pros I love the directory option in WeCounsel, especially for therapists attempting to build their clientele lists at the beginning of their practices. This software is perfect in that it is an all-in-one tool for therapists to manage their clients' schedules, billing, and even documents on here. Cons I am always cautious when I see software that is web-based for therapists; especially with HIPAA laws and how there is always a risk that confidential information can be hacked into. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alissa S. Owner Mental Health Care ### "Not very user friendly" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 October 15, 2019 Pros I liked that I could use the software for a variety of things including scheduling. It had a lot of features to offer. Cons The experience wasn’t very user friendly. It was difficult for me to find certain things within my account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Casey C. Therapist Mental Health Care ### "Glitchy system overall" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 August 8, 2019 It wasn't the worst software I've tried, but definitely not the best. My biggest problem was the forms not working--once this was an issue for over a month, and cost me business and likely impacted trust with a referral source. Support was always nice and provided refunds when there were issues on their end for extended periods of time, but I just needed a reliable product. They weren't always good about updating on fixes but responded quickly when I would check in. Appointment reminders would often direct providers and clients to other sites, which was an ongoing issues still happening when I left. WeCounsel does offer some referral opportunities, which is a feature not a lot of competitors offer. However, the reimbursement rate for these is very low and I wasn't able to opt in for that reason. The video quality was typically decent, but not as crisp as other systems. I requested phone calls to discuss some ongoing issues but never got one...I did receive a call from them after I had left the platform, though. I kept my account for a little over a year due to the hassle of switching clients and records over, but after being invited to test competitors, I had to switch. There are too many other platforms that offer more for nearly half the price. Pros Customer support was friendly, but were not always great about providing updates. They were always willing to offer refunds when there were extended issues, though. Cons Video was often glitchy and the forms would not work periodically, which impacted my ability to accept and see clients. Appointment reminders had links to wrong sites. Support never responded to clients who had opened tickets. Reasons for choosing WeCounsel WeCounsel was more expensive, but seemed to offer much more. However, there were too many ongoing problems in the year that I used WeCounsel, and I need something that is more reliable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LT Laura T. Psychologist Mental Health Care ### "Reasonably priced telemental health solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 10, 2019 Allows me to see out of state clients online. Pros The software is easy to use and continually adding features. It is HIPAA compliant ensuring privacy for clients. It has integrated scheduling, billing, messaging, and document functions. Cons Occasional glitches that interfere with video chat connection. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Private Practice Mental Health Care ### "Wecounsel is a therapists answer to telehealth!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 24, 2018 Wecounsel is a reliable telehealth platform which allows me to see clients conveniently all over my state! I can access people who would otherwise not have the means to make it into a mental health session due to physical and/or geographical obstacles. Pros Wecounsel is an amazing telehealth platform which allows me to reach out to clients in all parts of my state! I have access to clients who are not only in my city, but I can reach clients all over the state. Wecounsel is easy to use and has great resources on how to get connected and best practices for doing mental health therapy online. Cons I would like Wecounsel to offer more integrative platforms and an ability of clients to do online assessments right from the platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KA Kelly A. LMFT Hospital & Health Care ### "It delivers exactly what I need when I need it with no hassles. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 19, 2018 I needed a HIPAA approved platform and others have tried for free made the clients download things. My clients need greater simplicity and this delivers. Pros The ease of use for my clients is what makes it the best solution. They don't have to worry about downloading anything, they just click on a link that they get sent and it works! Cons I consider myself pretty savvy and it took me a minute to figure things out. Specifically how to get the link to clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Christine D. Clinical Psychologist Mental Health Care ### "Used on a trial basis" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 17, 2018 Pros This software was simple and easy to use and learn. Customer support was great! The price would have been perfect for us had we decided to go with this software. Cons There were too many steps for starting a session. Over our trial there were technical problems that were annoying. No option to turn off scheduling or note taking features so you and client don't get prompts. Found a better option. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS Pamela S. LCSW Licensed clinical social worker and telebehavioral health certified Medical Practice ### "They were not willing to make changes I needed. They often said its coming" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 December 8, 2017 Not really user friendly enough for me. Pros The IT guy was nice but it took a lot of time sometimes for him to get back to me. They did not have a lot of complex charts to get through to simply connect with the client. They had few templated to utilize. Cons Cost is high, I got 1 person to answer me from directory and they emailed me a long dangerous email and I had said I did not want emails.They did always get back to me , but I really feel they did not do things to sort us out as people in the directory. It does not make sense that I got 1 referral after being listed for about 8 months. It is good that have no fancy graphs or other suchness that makes getting to the bare bones complex. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 14, 2017 Hi Pamela! We sincerely appreciate your feedback and take it very seriously. I am sorry to hear you did not receive more referrals from the Directory. The Directory is totally free to be a part of, so we certainly hope you'll continue to take advantage of that! In addition, our practice management software can be used for the in-person side of your practice as well, not just online clients. We provide a space for scheduling, secure email, chat, document storage and sharing and more! Quick response time is highly important to us, so I am very sorry to hear that you feel it took too long at times. We will look into this with our Customer Success Team to find ways of reducing response time. If there is anything else we can do for you, please don't hesitate to reach out! [View all Reviews](https://www.capterra.com/p/141411/wecounsel/reviews/) Popular comparisons [EHRYourWay vs WeCounsel](https://www.capterra.com/compare/118789-141411/EHR-YOUR-WAY-vs-wecounsel) [Sessions Health vs WeCounsel](https://www.capterra.com/compare/141411-10002269/wecounsel-vs-Sessions-Health)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)