Who Uses This Software?

Developed and perfected over the course of many years, ClinicSource Therapy Practice Management Software has become known as the premier web-based system specifically designed for therapy practices.


Average Ratings

15 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ClinicSource
  • www.ClinicSource.com
  • Founded 2005
  • United States

About ClinicSource

ClinicSource provides a fully-integrated online EMR and practice management system for therapy practices of any size. ClinicSource helps providers spend more time with patients and less time on paperwork. Thousands of therapists nationwide benefit from the easy-to-use web-based software, which empowers providers to streamline and integrate all of their scheduling, documentation and billing. ClinicSource is fully HIPAA compliant and ONC-ACB 2014 certified.


ClinicSource Features

  • Assessment Management
  • Billing & Invoicing
  • Insurance Management
  • Patient Scheduling
  • Progress Tracking
  • SOAP Notes

ClinicSource Reviews Recently Reviewed!

Looked awesome initially, but does not fulfill promises

Oct 07, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Graphics are appealing. The technical support person is very kind and helpful. The cost is reasonable. I am a one-therapist company and for the most part, most of the system works.

Cons: (1) One has to place a "support ticket" to get any help. The initial person on the phone who takes your call is unprofessional and robotic and states that you "first" have to place a "support ticket". Then, the support ticket will be closed if a certain amount of time passes--even of your problem was unresolved. For example, I placed a "support ticket" on a Friday, and by Monday I was notified by that it was "canceled" due to "customer did not respond in a timely manner". So due to the fact that I placed the ticket on Friday, and I didn't respond to the 'automated message' in 1 day's time, (Saturday--when I was not working) my ticket was cancelled and I had to start the process over again. Once you are able to schedule "a help session", Steven, the tech, is wonderful. He is very kind and helpful. However, it is very frustrating go through all the "hoops" prior to getting help. (2) The company has not held on to the promise (when I signed on in September 2016) that there would be a "patient portal" or means to have clients register for service at home by October of 2016. They still haven't added this. It is now October 2017. (3) Additionally, the company does not know how to explain/correct Medicare billing. A tech (not Steven) did not /could not understand how to help me with G-code entries. Lastly, we can not use Clinic Source to bill Medicare Clients. Medicare rejects all. We have to bill using a different system.

Overall: I was able to start my company with this software. I was able to use an integrated schedule, documentation, and billing software. The cost is reasonable.

My experience has been that the software is a great product for the money.

Sep 20, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: I think the product meets my needs.

Pros: Easy to use, able to customize. The cost of the software is reasonable. My practice consists of one provider and it is very practical, but more providers could be added.

Cons: I do not like the formatting of the documents and unable to change that. Once in a contract it is difficult to call to get assistance from customer service, but they respond within 24h of emailing a question/concern.

ClinicSource, Of Course !

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The program is working well for us. It is meeting our needs and the needs for our clients.

Pros: The ease in which to add new and maintain clients, evaluations, daily plans and daily notes. The versatility to move the schedule around when needed. Because this is an internet based system, it makes billing easier and saves on time and is less paper intensive. It saves trees.

Cons: We developed our own written "guide" to transition our therapists from our old billing system to ClinicSource even though the company provides guidance, help and assistance. As with any new program it took a few tries to get all transitioned smoothly.

clinicsource review for a speech language therapist's perspective. Pros and cons listed.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: make the therapy sessions easier in general

Pros: easy access: I can have easy access to clinicsource at the clinic anywhere and time; data sharing: it allows me to read the previous notes and POC and the progress easier, it also allows me to track the next re-eval time; progress tracking: it allows me to check patients' progress made.

Cons: cyber security: when I came back from the my vacation trip, I was informed that my company's clinicsource security was breached and we had to pay money to get the data back. After that , we started to pay more attention to the log in/log off checking etc; formatting: difficulty to change format, sometimes difficulty to paste tables to the impression section of the eval template; diagnosis code: difficulty to make changes to the diagnosis code once the eval template is inserted.

Perfect for a Started EMR

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We have been using CS for about 3 or 4 years now and it has served us well. Until recently, we had no concerns, however, our pricing was increased without notice which left us feeling concerned. We enjoy the calendar feature (pushes to Google Calendar) as well as the ability to use some simple templates with check boxes and narrative capability as well as the ability to upload various documents. We understand price increases however we aren't seeing any new features which might make us want to consider an increase.

Pros: - relatively inexpensive - relatively easy to learn - good for small businesses - unlimited storage for documents - billing capability (we don't currently use this feature but we could)

Cons: - poor training manual - limited customer support - no notice regarding price increases - interface and organization is somewhat disorganized - not as intuitive as other EMRs

Good team seems interested in making it better. Good control of business, but room for improvement.

May 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: ability to save time on provider documentation. Online billing with insurance companies. Goals seem to works well.

Cons: Needs to offer more control to clinics - multiple email, reminder text, communication to clinicians of cancellations, on the fly reporting.

Overall: Better documentation speeds up time of clinicians. I am still discovering the billing methodology and processes, so I am hoping it will deliver on promise of decreasing office time, too.

Behind on features and not very efficient

Apr 18, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Overall Clinicsource is just behind on features that help with efficiency.

Pros: Basic tasks can be done in main screen, Full patient list first thing you see under patients, pretty basic features and ease of use for a small patient base.

Cons: Auto import for billing reconciliation not available, no auto alerts for ending insurance authorizations, too much room for error in billing and insurance auth expiration. Not customizable.

Very slow, very basic

Apr 18, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: This was our first foray into electronic practice management. It was only $ per month for two clinics, but it didn't do things like populating CPT and diagnosis codes. About two weeks after we bought the system, the scheduler was "upgraded" and while it provides a lot of information, it made the task of scheduling excruciatingly slow. Actually, the system is overall very slow, even when using high speed internet. It takes about 10 minutes to add a single diagnosis code. Now, they have upped their price 100% without any improvements. If you are looking for a basic system and are a small practice, and don't bill Medicare, this might work for you. Otherwise, I wouldn't recommend it.

Pros: At least it is not paper? You can schedule on line an file claims online. It is really hard to fill up this box.

Cons: Slow scheduling No auto save; clinicians would lose their notes Slow overall Does not populate CPT or diagnosis codes for you. Etc....

A Matter of Communication/Integrated TherapyWorks

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I feel Clinic Source has met my needs for an EMR. As is likely the case with any, there are things that don't fit they way I would do it if I built the system myself but can be managed ok. They have been pretty responsive to changing things when we contact tech support. I was concerned when we had the Medicare G-code changes coming and no one there seemed to be at all aware and I had to spend time on the phone for a couple hours explaining and sending information to get the G-codes in the system. In addition, I am feeling the same way about a recent ASHA webinar in which we talked about Exception I and Exception II codes that I realized are not indicated in the system at this time. While I understand this is ultimately our responsibility, I feel we are paying a sufficient amount monthly that we can expect the EMR company to be looking into the existing and upcoming changes in our coding that necessitates updates to the system.

Pros: It does flow pretty well between records. It is comforting to know everything is backed up, so will not be lost if my computer were to crash. I feel tech support is quick to respond and typically has always come up with a viable solution whenever we pose an issue.

Cons: Most recently we were not pleased with the almost doubling of the monthly cost. I understand there has to be adjustments, but this seemed like quite a big jump and almost resulted in us changing companies (In the end too much work and too much to lose in the process made us decide to change). As I work with adults/adolescents, I would like a table for the Functional Assessment of Verbal Reasoning and Executive Strategies (FAVRES) adult and student versions in the evaluation portion because currently I end up making my own table and attaching it. I have asked before, but was told these changes are usually not made until several people ask for it. I also would prefer some type of combined summary report and updated POC, as it is time-consuming to do both. I like the idea of the summary in which you then see the progress for each goal, but would like to have a way to have that within the updated POC, as usually, that is the only thing different in the summary and update POC. We have a biller whom we want to continue to use and thus have no need for the billing portion, so it would be nice to have an option to pay without that portion.

Continuously improving

Dec 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ClinicSource is a great tool for pediatric therapy practices and they continuously add more features to it free of charge. Customer service response is exceptional

Easy to use, does a lot, inexpensive, but lots of bugs.

Dec 01, 2016
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Does a lot of functions in one platform.

Cons: Bugs, little support, dated, unreliable.

Overall: This software seems to error while scheduling. Scheduled appointments can disappear. It is fairly easy to use but unstable. Customer service is virtually nil. They refer to help manual, don't answer a phone ever, say to chat to buy the product but then try to chat and will just say chat unavailable at this time, especially if you want to support. I don't now do the billing, but it seems to have interesting functions for billing but think there are easier platforms that are more reliable . It is a fairly cheap alternative, but wouldn't mind paying more for more reliability.

Recommendations to other buyers: I think you have to spend more than this to get the better product. For the price, it's like settling on affordable option.

Vendor Response

by ClinicSource on January 13, 2017

Dear Ms. Rain, we are sorry to hear about your experience. ClinicSource has a world-class support team standing by to answer calls during regular business hours, and also after hours in emergency situations. Furthermore, in the event an issue is found in our product, our in-house development team addresses and corrects it in real time. ClinicSource provides one of the finest therapy-centric EMR┬┐s in the industry, and our support team is ready to help you make the most of it. Please contact us and allow us an opportunity to address your concerns. Kind regards, ClinicSource Customer Care

Excellence

Jan 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Clinic Source is an amazing application, and their customer service and support is exceptional.
I am very impressed with the rapid response to every request and the developers responses. All of our therapists are very happy with this application and its user friendliness.

Invaluable Practice management software for pediatric therapists!

Oct 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product offers a wide array of features and is very adaptable to the needs of practices both large and small. The vendor is quick to respond and provides excellent customer service.

Cons: I wish there was a dashboard providing summary data. This information can however be accessed through the "reports" section in the software.

Recommendations to other buyers: I highly recommend completing the trial offer so that you can fully experience the numerous features this software offers.

Great software - it helps us to help kids!

Jun 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've had ClinicSource for many years, and it helps us in so many ways, from scheduling to documentation to billing and beyond. It's the only system we need to do ALL of our practice management, and I can't imagine us running so smoothly without it. And we're always on the go, so the fact that it's cloud-based means we can check anything from anywhere'a real godsend. But the best part about ClinicSource is all the time it saves us, which frees us up to spend more time helping kids - and that's what it's all about!

Amazing, easy to use, all in one software to run your private practice

May 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Clinicsource has been an amazing asset to our clinic. Our therapists love the easy to use scheduling, and billing and the detailed but efficient documentation system. Our office staff is loves how clinicsource combines everything into one simple easy to use package. Their training and customer support has been excellent. We were up and running in no time. It is a very effective tool to manage all aspects of your practice. I would highly recommend this product.