Who Uses This Software?

AskNicely is for all entrepreneurs, product managers and customer support managers that care about delivering a world class customer experience.


Average Ratings

91 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • AskNicely
  • www.asknice.ly/
  • Founded 2014
  • New Zealand

About AskNicely for NPS

Deliver great customer experiences and drive growth with NPS software by AskNicely. AskNicely integrates with your CRM (including Salesforce.com) to automatically collect customer feedback with a simple one-question email survey (based on the Net Promoter Score). Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no help from IT.


AskNicely for NPS Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Embeddable Survey
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

AskNicely for NPS Reviews Recently Reviewed!


Ask Nicely for internal staff NPS and external customer NPS

Aug 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm a product owner and manager involved with developing online web applications in the IT/ICT industry. People and customer operations are part of my portfolio so I was looking to find a NPS tool that would be quick to setup, easy to administer and nice to use. Obviously it would have to be effective.

I had a choice of building our own, using a survey tool (google sheets, sgizmo, surveymonkey, wufoo etc) or something dedicated.

Building would distract me from our core product offering and likely leave us with a basic but effective tool with moderate effort.

Using google sheets would be very cheap, quick and easy but leave us with a bit of an administrative overhead and an average user experience.

Using a sgizmo, surveymonkey or wufoo would in some cases be somewhat costly, and the administration intensive. I felt using these platforms the NPS surveys are one of many forms of surveys so the entire survey tool/product has to maintain some generic conventions.

When looking for dedicated NPS platforms none of them have the contemporary ultra-designed feel of AskNicely which means that our administrative overheads are low, the product is tailored to NPS so we get digests and it has features like flow control, automatically asking NPS scores after 180 days, etc that would not be possible with generic survey tools. The pricing model is extremely accessible as for our internal staff NPS I expect we'll be entirely on the free plan. Luckily we have enough customers to justify the reasonable costs for doing our external customers.

All in all I couldn't be happier. This is not only good for NPS but I've used it as a case study in design and product development. I cite the onboarding, the clean design, the bias toward beautiful functionalism. We asked them about how we could use their segmentation feature and they even improved it and pushed out the change in less than a day. Pretty amazing all round actually.

Capterra-loader

Great tool for my to-do list at work

Apr 01, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It helps me organize my tasks at work and never forgive anything.
With the mobile app, I can add anything from anywhere whenever a thought comes to my mind.
I can even add some sub-tasks to one task and I can organize my days with the deadlines.

Cons: The navigation through the interface can be confusing when I'm going elsewhere than my to-do list. The main menu on left is pretty useless for me and the inbox doesn't work as expected, or maybe not the way I would like it to. It sends me my everyday tasks based on deadlines. So if I planned 5 tasks for today, I receive 5 different alerts, on web and on mobile. So when a colleague share a task with me, it can be lost among all my personal alerts.
Finally, I would love to share tasks more easily than just assign them to someone.

Overall: Efficiency for my personal tasks and avoiding forgetting some important things.

Outstanding Product, Necessary for Customer Feedback and Advocacy

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: * Let me start off with the ease of use, since that probably is what sticks with me the most. Uploading contacts is a breeze, and managing campaigns could not be more direct. Managing and tracking feedback is also very intuitive, with one of the smallest learning curves I've ever experienced.
* Customers can respond directly in the email, instead of having to log on or open up a survey link. This made for a much higher response rate on initial outreach from what we had previously seen.
* The functionality is stellar; it performed exactly as we had wished. Individuals are tracked instead of just campaigns, which allows for year-to-year follow-up with sites and users.
* You can customize the contacts, and thus the data, by any elements you wish (zip code, state, product, etc.). The data is based on your needs and what information you can provide.
* Responses are easy to track, and the data displays are easy to read and readily accessible.
* This provides a necessary customer feedback loop and an immediate NPS outcome. For any company or organization with a serious mind to change their culture based on user stories, this is the tool for you.

Cons: * If I had to change anything, I would like to see a larger quota of emails per month on the base plan. It can be limiting for larger groups, though I do believe they have enterprise level plans as well. That wouldn't really fit our needs, but we might want to send multiple campaigns, so the quote would be rather limiting.

Great Team, Great Service!

Jul 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had recently switched to AskNicely and I've been happy with how much easier it is to organize our surveys when submitting new recipients. We're even able to customize our uploaded data for better organization! With other NPS services in the past I had to take extra steps to get my data uploaded to get that exact formatting; I had to go through step after step to get what I needed. Now I don't have to worry about a thing with AskNicely. It's simple, it's straight forward, then it's done and I can focus on looking at results. You can even receive weekly updates by email with those results, making NPS updates regularly available.

The layout of their page is easy to understand and sleek. The Dashboard is very helpful with visual graphs, and it even does half of the calculations I used to do manually! We're able to filter out any segment we require for a higher degree of precision data. This is an absolute necessity for us and I'm sure it would be more than valuable for others. I'm also impressed with the breadth of other features and I'm eager to see how these can improve our overall experience, or even improve our process.

The surveys themselves are visually pleasing. No 20-step process, this survey will get exactly what you require, and that's your NPS. You can schedule your surveys whenever and however you want them to be sent and in increments rather than all at once. Giving you more control over how you're heard is fantastic.

To top it off, the AskNicely team is phenomenal! They're so helpful and understanding and are able to respond very quickly. They're talented and I've even had them make changes to their website (on the spot!) just to meet our needs! They're very open to new ideas for improving their service, too.

Overall, these guys really deserve the 10!

Capterra-loader

Good solution to NPS results

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software. It made everything a one-stop-shop

Cons: The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used.

Overall: The ability to know what our customers thought of our service. It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback.

Helps keep the support team on track

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This survey is a really fast, easy way to get continuous feedback about our product. Users answer frequently and honestly, and we use their responses to implement new features, make improvements to existing features, and learn more about our user base.

Cons: I wish it was easier to search through the responses -- it can be a little tricky to find past responses, and it would be nice to be able to search how many times a certain word came up, for example.

Great tool! Nothing extra. We are using it for more than a year now.

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is simple, basically has only one thing to do and it does it perfectly. We found out a lot of new stuff about our customers. Also it helps us understand when anyone has any problems with our tool or are dissatisfied.

Cons: A few minor issues. We did not have a 'close it' option when we were using it in-app, so a few our users became annoyed.
Now we are also using the dashboard on a big screen in our room, but the numbers sometimes are not the same as I see on me desktop (and yes, I'm sure the timeframes are equal:)

Overall: Knowing our dissatisfied customers and having an opportunity to work with them before they churn.

The easiest way to increase line of sight to customer experience improvement opportunities

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is easy to use interface that can be scaled depending on the number of users or integrated with other platforms .

Cons: When integrating it will take some time to understand to relationship between various customer touchpoints and setting the rules of engagement but well worth the investment in time and effort.

Overall: Over the course of the past 9 months we have been able to make significant advances in understanding specific customer painpoints when doing business with us and have improved our overall NPS scores as a result.

The product actually delivers what it says it's going to deliver.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The user experience on both ends is fantastic. The support has always been responsive and they do a great job of making sure you (the customer) is very comfortable and confident. The implementation process has been one of the best that I've seen. They make sure every box gets checked!

Cons: I wish there were more customized options in the calendar as to when emails get sent. I also would like to see some different email addresses that responses are sent from, but that's being pretty critical. I guess, I'd like to see some more customization overall to better cater to our particular industry.

Love the daily feedback

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love seeing feedback from our members daily. I love that I can communicate directly through the software and that I can see if/when another team member has contacted that member.

Cons: There isn't anything I don't like. However, I'm sure there is more it could do. Maybe customizable surveys for specific programs or sub groups? Also, I would like to have some benchmarks. What is considered a GOOD NPS score for an organization like mine? I can only currently compare against myself, and between my locations.

Overall: Direct daily feedback from our members.

such a great way to have automated feedback from our members

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the automation of customer feed back. It's very hands off. Everything is taken care of automatically... The only time you need to get hands on is when a problem has been highlighted by a member.

Cons: scoring system can be a bit fluid until a large number has gone through. But it still highlights any issues.

Overall: feedback from customers with very little effort or input on our behalf.

Capterra-loader

AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance.

Cons: There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level.

Overall: NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively.

Easy Interface and Works Wonders ... but is it worth the higher price than other NPS programs?

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: AskNicey is easy to onboard and has a good dashboard to see high-level metrics. We use it within the recruiting industry to track the performance of our recruiters.

Cons: The analytics are lacking if you want to deep dive or find trends. We don't integrate with our CRM so uploading the excel document and exporting is cumbersome and annoying at times. The TV display of metrics is good -- but you have a lot of steps to display it and have Google Chrome bit, which is a little pricey.

A great team, a great product, and responsive to customer feedback.

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like the most is the ease with which I can download statistics or review the dashboard. We often want to get a snapshot of data for some of our users.

Cons: I'd like the ability to segment some more when sending out surveys - we have 3 businesses, and we need to set up three accounts basically to do this currently.

Super easy for us, and our clients - great experience and actionable feedback

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: ease of use (for us and clients) - leads to high response rates
clients can also easily give us additional feedback

Cons: no real complaints. It's super-straightforward. It might be nice to be able to segment the "send" frequency differently (more often for active clients than for referral sources, for instance)

Capterra-loader

Nice, usual as expected

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them

Cons: Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing

Overall: Great customer response and make us on track to find out what our users really like and dislike from our product

Great product to use for accurate customer feedback

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The product was easy to set up, and the interface is friendly to navigate. The surveys are sweet and simple. Just a click in the email browser and the customer is done. There isn't any need for additional feedback unless the customer wants to. In the past we sent out surveys but received very little response. Since we started using Asknicely, we have seen this increase to about 30%. Our customer service experience has improved. We can collect our customer's feedback and address issues directly with them. Asknicely keeps the responses right in the system so you can refer back to them. It saves time for both the customer and the person responding to them.

Cons: It is a little bit pricey for both the app survey and email survey compared to similar products. Most of these programs are built for medium to large businesses with an established customer base. The product is suitable for small to medium-sized companies that can manage day-to-day communications with customers. If you want are you going to invest in a product like this you want to make sure that you stay on top of these surveys and address any customer issues quickly.

Simple tools that minimized NPS administrative overhead and let's you focus on the outcomes.

Mar 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simplicity with deep capabilities if needed. This is a hard balance. Most important, they do have a client success manager that has been key to our success. They stand behind their product and they are open and action-oriented on recommendations.

Cons: In order to keep the simplicity, there are some things that become harder to do based on your organization's need for unique organizational element.

Also excellent

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That we can learn from our customers what we need to fix. We also know what they love so that we make sure to keep doing what we are doing.

Cons: There's nothing that I don't like about it. I always get what I'm looking for out of this software.

It works well for us. It does what it says it does.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to setup. I like the Slack integration. It really unites the company around the customer. I also like the email experience too.

Cons: The version that supports SFDC integration is quite pricey. I wished that was more affordable to startups.

Great insight to how our Customers feel about our business and service.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The analytics. Really love the dashboard. We use it to show the team a daily glimpse of their performance and it looks really great. Easy to setup and understand.

Cons: I'd like to be able to filter more, but also be able to combine filters. For instance, if I want to be able to see CSAT for two segments combined, there should be an option.

Overall: Providing visibility into what our customers feel about our Service.

Capterra-loader

Overall a great product and a pleasant experience

Apr 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was very easy to set up the and get started with the software. Importing contacts was a breeze and I loved that we could filter responses by a large number of options (including the custom fileds we imported). Support was very helpful at all times and every suggestion we had they implemented within a day. Also they helped a lot explaining the product in detail and the initial demo was very useful.

Cons: The only problem we had with the software is that we couldn't organize our surveys via separate campaigns. It was a bit confusing to have all of the contacts in one list and not have seperate segments as well as all of the feedback in one place that we couldn't keep track of the NPS from one campaign to the other.

Great customer service, easy to implement, good start to out of the box automations

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It was incredibly easy to set up and automate survey to be sent everyday. The software is not overcomplicated.

Cons: The software is great. The documentation for setting up automations between AskNicely and Salesforce isn't robust. I also wish we had more strategic guidance from our account rep, however, I think the account rep to account ration is probably pretty high.

Phenomenal experience

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use and set up! Rep was very helpful and explained all of the available features. Rep was also very helpful.

Cons: There aren't options to ask more than the NPS question. We can ask follow up questions depending on how we are rated, but we'd ideally like to ask questions around "ease of doing business" etc.

Very simple interface. Great usability. Could do with a few more customisation options.

Nov 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was simple to setup and start using. Within one day it was providing a useful snapshot of data allowing trends to be uncovered.

Cons: It lacks the ability to customise who the survey gets sent out to. For example, in our practice, it would be great to be able to send this survey out to only new clients. Our regular clients are already likely to be promoters.

Overall: A quick snapshot of useful client feedback as well as a simple way to track client satisfaction across our business.

Capterra-loader

Easy to use NPS software, which works in everyday use

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Good support, Data import works well. We have no problem with configuration, and onboarding new agents. It also reports data quite nice, but very minimalistic. Beats the competition. Does work for you.

Cons: It is not very responsive in the terms of error feedback.
Has no alert function (NPS alerts or database alerts). Importing of data custom values could work more intuitive. Statistics should be presented in many dimensions. I would put definitely more benchmarks and know how to this software.

Overall: Pure data which is important for our company. Reliability - it just works without any actions from our side. And methodology gives us a good CS benchmark.

LOVE IT

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy and speed of use makes it very user friendly ans an easy thing to do in my day and its a method of communication our clients like

Cons: Love everything, I can not really think of anything I would change at all never change it please......

Overall: customer satisfaction

Easy to use.

Apr 04, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to edit comments and post only the ones that are positive and that will help our company.

Cons: Having to scroll to the next available comment EVERY time you ask someone if you can publish their comment and the page gets refreshed.

Helpful tool

Feb 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to randomly survey customers on an on-going basis during a course of time was the main reason we purchased this product, which it does well. Customer support has been extremely helpful to work through issues. Responding to those who take the survey through the platform is helpful. Since we use Hubspot, the integration is extremely helpful.

Cons: There seems to be a lot of quirks that we've run across, and it's not as intuitive as I had hoped for. Customer support is awesome in helping for overcoming unexpected issues and questions that come up for us.

my experience has been very good

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: real time data, graphs provided are very easy to read and visually appealing, feedback is easy to read and the fact you can download the data in excel makes it very easy to include as part of my monthly operational reports to our council partner

Cons: I do not think I am using the information to its fullest - I have not been given any real training provided. I am sure there are likely to be other reports that I can pull from the system however I am not sure what they are.

Overall: This information is extremely valuable to be able to provide to council on the level of customer satisfaction in real time.

Great to easily identify trends in our customer feedback

Apr 01, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that we can view trends in the feedback our customers leave us, including key words that they write in their reviews. It's great to be able to measure our scores with custom dates.

Cons: However, when I try to view our score for a specific week or month, I can only view them based on the date they left the feedback, rather than the date they visited our venue. This skews our results and makes it difficult to understand how a specific day or weekend went for our customers. This is an essential improvement that is still needed and would make this software perfect.

Set it and forget it - just works

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: We set this up and it just works. Great piece of software. It was very simple to configure and I don't have to touch most of the time. Dashboard is great to check your NPS quickly.

We use the Intercom integration and the Slack integration.

Cons: There's not much to dislike here. The backend UI is a bit difficult to navigate but that's probably because I don't login all that often.

Overall it is good, i just find it difficult to filter some of the info i specifically need

Apr 02, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: simple, concise allowing you to grab the highlights of the feedback. I like that you can set up reply templates to quickly respond to the customers. I also like that you can email out of ask nicely allowing you to easily record wjhich comments have been responded to.

Cons: As an account manager, i am only interested in a few accounts and their responses. I would like to be able to select multiple accounts at a time and only see them.

Overall: a better understanding of the feedback from our customers that is likely to be more genuine than if we asked directly

Excellent tool for managing the NPS process, and for identifying review prospects.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is very easy to setup and manage. The interface is extremely intuitive, and it is wonderful that it integrates with our marketing automation software, HubSpot.

Cons: I love the software, but it would be wonderful if it had an integration with digital gift distribution software.

Overall: This software has allowed up to automate our NPS process, and identify the best candidates for product review requests. Additionally, it has given our support and product teams insight into how our users feel about our software, allowing them to give assistance and make improvements when possible.

Capterra-loader

Excellent NPS software with unique features that deliver

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ask Nicely provides a simple tool set that let's you get up and running quickly. The ability to easily manage your NPS contacts in the system ensures you're sending surveys at the right time. Customization of the survey is simple and ensures you are asking questions dynamically based on response. However, the most important feature that made us select Ask Nicely is their workflows. The ability to automatically act based on a survey's response means we don't have to manually follow up on every survey. The system does the leg work and we reap the benefits.

Cons: My biggest issue is that unlike competitors such as Delighted, with Ask Nicely you have to pay their highest subscription price to get access to certain integrations (i.e Salesforce). The premium price really doesn't provide anything else and yet it's twice as expensive. One of the other gaps I've found are in the analytics. The filters are fairly limited with no ability to create custom filters. This means you may have to extract the data or run the report a few different times to get the data view you're looking for.

Overall: We got immediate visibility into our customer health allowing us to begin to proactively reach out and actively work to prevent churn.

Been great so far!

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Quick and easy access to scores and text, and different segments and different dimensions. It's very intuitive.

Cons: I would like to be able to combine 2 segments to get overall score and consolidated comments.
I would also like more best practices regarding sampling error (like how many respondents do you need to know if an NPS change over time has actually happened.

Overall: It gives us an excellent metric to gauge customer satisfaction of each of our products. I would like to understand what is possible by using the API.

AskNicely has been a great platform for us to quickly get up & running with an easy to use VOC tool

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Interface, ease of use for our customers, simplicity, real time data and data visualization that you can filter/modify

Cons: Lack of ability to easily integrate into our CRM platform (Salesforce). We were told this would be a project/undertaking with high additional cost - for a VOC platform, integration with customer information tools should be standard. We are currently managing this as a manual process due to our company's inability to support the project from an IS perspective.

Capterra-loader

Platform is generally unintuitive

Apr 04, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Homepage interface, integration to Slack, customizable intro message for surveys. It allows to send replies to users who answered a survey from the platform (upgraded version allows to customize by answer type and send automatically). The price is really good.

Cons: Does not save history of surveys sent and answers by user, no function to remind for unanswered surveys, no feature to track open rate, no option to embed survey into our platform.

Customer service: unresponsive via chat, after a few emails they finally got back to me and helped me out. This I thought was weird: I gave a 7 on their NPS survey and they still asked me to come fill this out, I let them know I wasn't a promoter, and I still received two more reminders to come leave a review.

Overall: Upload customers via API, get their NPS scores and comments, then can engage with them.

Easy to set up and easy to manage

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It was quick and easy to configure and use and has the features I need. It also integrated easily with Freshdesk so that was a huge plus.

Cons: The CSV import functionality was a little confusing as it didn't provide existing fields to map to which caused some challenges but now that I understand how it works, I know what to do for next time. On the plus side, support was amazing at helping me correct the data.

Overall: Super easy to setup and use and provides the functionality I need and want.

We have had a good experience with AskNicely

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really enjoy how easy it is to respond to ratings via platforms we already use for support. Being able to use the manual workflows allows our support team to keep record of those interactions about feedback all in one place.

Cons: I wish the automatic workflows were available on lower tiers! We may upgrade as we scale up but the automation would be really valuable for a smaller organization with departments that are stretched a bit thin :)

Great! The team has been helpful and responsive.

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Th ability to see data in real time. I am looking forward to be able to see Retail results separate from the Fabletics group.

Cons: Somehow, it is difficult to download data. It would be helpful to be able to extract responses/scores/location easier and by location. For example, if a District manager wants to pull all comments for their store set, that would be a great feature and save them time.

Overall: Understanding of Customer Experience provided in our stores.

Capterra-loader

AskNicely is the best NPS software I've worked with.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ease of use and nice, clean layouts. Its also really easy to respond to reviews.
The automation makes a big difference and I enjoy how hands off it can be.

Cons: It's quite pricey for a small business (less than 500 surveys a month) and it still requires a bit of formatting to get our customer data into it.

Overall: Easy to use, all in one place, customer experience reporting system. Enables us to easily have conversations with our customers.

It is a great way to find out about your customer's feedback.

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The smart and intuitive design to gage to customer feedback. You get to hear from different segments of market, at different times. It helps you analyze when and where your customers need attention.

Cons: You can very easily get survey fatigued. NPS needs to be sent multiple times to a business to see how they are doing during each phase.

Overall: Learnt what our customers feel about our service.

Capterra-loader

Great software for seeing how your customers REALLY feel about you.

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to use interface that has a really easy to manage integration with Salesforce. We use this tool to verify customer satisfaction for all of our clients and the results and feedback have been incredible!

Cons: A little pricey for what is offered, but valuable information nonetheless. Being able to filter on multiple options on their dashboard would also be very useful.

Simple yet powerful NPS tool

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simplicity is the word. Yet, in the background it does some amazing tasks to make the work flows and automation easy. We're even working on implementing it as Web surveys.

Cons: Can't think of any cons, but in terms of development, it would have been great if they provided a sandbox account to test API implementations.

Overall: Use feedback that helps fine tune our product.

User-friendly software that is providing high value metric

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ask Nicely is very easy to use, the NPS score is easily understandable and the leaderboards are great!

Cons: When you want to dig deeper into the data you have, it's not easy to select the criteria you want to.

Overall: We know how likely our customers are to recommend our company, we also can make deduction on our happiest customers. It is also useful to choose the customers we want testimonials from.

Positive!

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's quick and simple to use. I find it easy to find what I'm looking for and like the weekly reports.

Overall: Our success is measured by churn and NPS - it's great to know where our product stands. I also talk about the findings from these reports a lot during recruitment!

Quick and easy - but full-featured - NPS survey tool

Apr 02, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: AskNicely gives us an easy way to gauge our users' satisfaction with our product. The interface is clean and friendly, and allows us to quickly set up groups of users to poll. The automated follow-up feature (ask detractors why they're unhappy; ask promoters if we can use them as a reference; etc) makes it really easy for us to talk to our users one-on-one without the traditional overhead of doing so.

Cons: Some of the multi-brand/templating features are a little limited and confusing. And it's not always clear if you're sending surveys immediately or adding them to a queue to be sent at some point in the future. But that might just be me...

I was good and very responsive

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything is layout perfectly and very user-friendly. good customer service and the software is very easy to use by my clients and can get higher rate of response

Cons: the ability to add or remove users from AskNicely. could have improved on how can we add more records in AskNicely database more easily

The software is pretty slick although not completely self explanatory

Apr 02, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: modern, easy to use once you know what you are doing - I love how it matches your color them using your logo colors :D

Cons: for a newbie, some features are hidden deep inside settings, and there could be handy popup guides to help somebody who is unfamiliar with the program, use it better and to their full advantage.
I had help from the customer support team, who were trying to move me from a trail to a paying plan, so i can't say what the support is like once you are paying. Without the help i had though, i wouldn't know where to set half of it up.

Overall: we know our NPS

Real time feedback

Jul 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love that we're getting fast actionable insight from our customers through NPS. Helps us segment our market and focus on our customer advocates

Cons: NPS isnt the best indicator of success. Customers don't like to do it and European clients have a different interpretation of success

Great Service for Customer Feedback

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and to the point.

Cons: I do not like that you can publish a response right from the comment and score. What if it gets accidentally hit ...ahhhh!

Overall: Ask Nice.ly is quick and simple. Responses are quick and simple to view. Nothing complicated and that is a huge plus. My responses can be sent out manually or I can schedule them,.

Great too for quick and frequent, quality feedback to help gauge user engagement.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Helps us see how we are doing on a user experience level with actionable results which help us with future product planning.

Cons: The dashboard can be cluttered with too much information at times which forces us to do some heavy scrolling to get to what we want to see.

Great experience and easy to use. Really quick startup time

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Simple to use
Simple to navigate around and find what you need
Reporting is clear
Easy to use
Quick startup time

Cons: Not as customizable on integration with HubSpot
Reporting is not as customizable as I'd like
Syncing with HubSpot is only on a daily basis

Capterra-loader

Great tool... just too expensive for us.

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The reply function was good.
Simple setup.
Good customer service team. Although not operating on UK hours.

Cons: Don't allow you to pause and re-start.
Limited number of emails sent.
Value for money. Quite expensive for 500 emails.

Overall: Feedback from users in a simple way.

Functional and easy to use.

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I had little to no training in AskNicely and I was able to easily grasp how to use it and where to find certain features.

Cons: To really capitalize on your clients and optimize your partnership or convert users to ambassadors you need to cough up some money.

AskNicely Rocks!

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It puts one of the - if not the most - important metrics front and center. It integrates easily into the systems we use including Intercom and Slack. This integration allows us to be more responsive and take action in real-time.

The website embeddable widget is sweet too! The onboarding and migration were a breeze. The customer service team proactively reached out to us with minor tweaks to our settings to improve our success rate. Go figure! Real world personalized service in this day and age? I would highly recommend AskNicely on it's solution alone! Don't hesitate - you won't regret it.

Important data with little effort.

Apr 02, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The information it provides, the whole process, the concept is great, the UI is clear and simplified.

Cons: Navigating is not always as clear as it should be, thought it might be how our admin sets up the filters.

Great Experience for my business

Jun 27, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ask Nicely has been the best survey system we have used for our sports camps. We have more than 25 camp locations nationally and use the system for all our camps. The simplicity of the question has resulted in SIGNIFICANTLY higher response rates that we have received from other survey systems like Survey Monkey.

As the system grows, I am looking forward to some more advance statistical analysis and the ability to glean reports by specific fields.

Can't recommend the site more!!!

AskNicely App is easy to use, just as what we needed it to function!

Apr 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use, the ability to customise different surveys for different customer groups. Also, the workflows that allow us to generate reviews online at the different platform. Value for money as compared to many of the NPS software company. Weekly report helps to put parties involved on the same page as well!

Cons: Sometimes the mobile app does not give very accurate information, in a way that the score given by the customer is wrong. Could just be an app bug, most of the time it's correct!

If you need NPS, look no further

Sep 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I manage a community of 30K subscribers and needed a way to determine Net Promoter Score for stake holders. I went with Asknice.ly and was thoroughly pleased with the decision. The solution is clean and simple and easy to configure and intuitive. And I think the end users liked the simplicity too... our first email blast achieved a 33% response rate, which is unheard of for typical email campaigns. Would definitely recommend Asknice.ly if you need a quick, easy NPS.

EverythingNicely

Mar 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We're using AskNicely in a slightly different way to most as we're wanting to measure the experience candidates have with us when applying for jobs. I got great advice around how we should ask the question and the team made it really easy for me to automate the sending within our existing processes. The design is slick, it gives a level of detail and insight that we've never had access to before and we love it.

Great design, easy UI, generous trial period

Mar 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The sleek UI design and the presentation of crucial information is superior than its competitors such as Delighted. The trial period is very generous and we conducted our annual NPS survey without having to pay anything. Should we have to conduct it on a more frequent basis we would definitely choose AskNicely. Their team is also very on top of things when I had questions. Overall very great experience.

Capterra-loader

Easy to use and easy to look at

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The interface is very visually appealing and generally easy to navigate. The text analysis is simple to set up, very accurate and a powerful tool. It is easy to segment your customers and set up different "types"/occurrences of your survey.

Cons: Some of the integration work was not very straightforward. It is sometimes a little confusing to tell when you are looking at a subset vs. the entirety of your account.

Great customer interaction and ease of use!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Helps improve interaction with customers and feedback for better relationships. Great tool for reducing Errors and Omissions losses due to customer interaction.

Cons: SEO coordination with reviews given should be streamlined instead of asking for additional reviews via the Search Engine and more website widget functionality when wanting to read more reviews.

Overall: simple and straightforward

Quick, smart NPS

Mar 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: AskNicely does one simple thing, but does it superbly well. It¿s easy to configure both your survey question and the actions that should be triggered when responses are received. Or, if you¿re more of the hands-off type, the weekly digest neatly summarises the previous week¿s feedback in one short report. A pleasure to use.

Easy to use, great customer service

Jul 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We just started using AskNicely but have been very impressed with the product. It's flexible allowing you to send NPS surveys in various ways (we're using transactional NPS). We were setup in minutes, able to get answers to questions quickly, and are already collecting everything we need from it. Highly recommended.

Just too simple, its so easy!

Jul 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It confused me as it was just that simple! I thought I was missing something! The ease of use meant we had it running straight away and it instantly became fundamental in how we understand the experience of our customers (being candidates in our recruitment processes)

Missing a lot of features I would like

Mar 29, 2018
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support

Pros: that I can see how much my customers are spending on their contracts from the important spreadsheet.
Support is great.

Cons: Missing a few things I think would be common sense for the program to have.
1 . No queue all feature
2. No reminder email ability, I had to send an additional survey which was considered a new one instead of adding the existing one

Capterra-loader

It does just what it's meant to do.

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple, efficient. It does just what it's meant to do. I have integrated it to slack very quickly and we have our customers answers in real time.

Cons: A bit expensive for what it is. But it does the job... Maybe it could have a few more features. :) !

Overall: I have a better understanding of my customers.

Easy and helpful

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is easy to use. Uploading the client list that we wanted to be able to send review requests to was simple. I like that I can control days and quantity.

Cons: I would like to be able to export reports easier. The content that currently exports is not as simple as the website.

Super easy to setup, good response rate

Mar 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: East to setup meant it was low risk for us to evaluate. Then the good response rate has meant we're unlikely to switch away. If you've decided on using NPS, then this is probably the easiest way to implement it.

Actionable customer feedback within hours

Mar 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have only recently been using AskNicely, but the set up was super simple, the customer support was amazing, and we're already getting great actionable feedback from our NPS responses. Highly recommended!

Excellent highly useful product.

Mar 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use AskNicely daily to keep track of our NPS rating. Very simple easy to use interface. Also the team are fantastic and they responded immediately to a request I had and exceeded my expectations.

Great simple powerful

Sep 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are new to NPS and this software has answered many logistics for us. The staff was very helpful and developed connectivity to Zapier which has helped our integration even more.

Awesome NPS software!

Mar 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What I love about AskNicely is it's simplicity and the focus on NPS. And now the ability to ask permission to use comments made in the NPS question, in our marketing is simply awesome.

Easy to use

Apr 02, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use, the user interface is very neat. Contacting user for further feedback is a great way to improve our software.

Cons: More complex reporting is needed, the current reporting is somewhat simple and works. But would be good to run more complex reports

Good product - Need more customer support

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used them for nearly 2 years and they have been a great resource. However, it's still unclear who to discuss customer service issues with.

Customer satisfaction monitoring in 2 minutes !

Oct 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: AskNicely adress in a beautiful and simple way the monitoring of general customer satisfaction. If only all B2B solution were made that well!

Great company. Great service

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love working with Asknicely. Looking forward to new features - very easy to use and review all your reviews.

Simple & Easy to use

Sep 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great stand-alone NPS solution with basic tools to develop an understanding of customer experience. Simple and easy to navigate platform.

Solid NPS Tool

Jul 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've tried a few, and AskNicely is by far the slickest. While its missing some key analytic features still, they are on the roadmap.

Super simple to use and results immediately

Sep 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Incredibly easy to set up and link tour Mail Chimp list. Once done we had surveys sent out immediately and response back. Magic!

Great product and approach

Apr 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Realizing that any survey system has complexities behind the scenes, Ask Nicely has nailed it with this simple one question approach.

AskNicely - Simple and easy to use

Mar 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to understand system and concept that provides an effective barometer of staff engagement for us with a great response rate

Impressed with simplicity yet highly relevant use.

Sep 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro - metrics, ability to segment, and auto send.

Con - not able to edit/update list

Highly recommended

Oct 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I highly recommend Ask Nicely for sending surveys and gaining customer feedback

Easy to use

Nov 04, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - Great tool for implementing NPS into your operations.

This actually works

Oct 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This Actually works im pleased with the software so far.

Easy to use... and useful

Oct 16, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Simple to use feedback tool... valuable feedback.

It's been great overall.

Mar 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use. We were able to set up an NPS program quickly. We got results almost immediately.

Cons: I wish it was easier to customize. I'd like to do a 2 question survey and it seems too difficult. However, the Customer support is responsive.

Overall: Feedback from our customers. The free form field was especially rewarding. There were a lot of nice things written.