# AskNicely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AskNicely the right Survey solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141434/AskNicely-for-NPS/reviews --- AskNicely 4.6 (100) [View alternatives](https://www.capterra.com/p/141434/AskNicely-for-NPS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AskNicely Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews DR Daniel R Co-founderComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “It has been very difficult to setup.“ January 30, 2023 AA Arwa A DentistHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “All the negative feedback we have received did not help us improve in any way/ shape or form.“ July 27, 2021 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Élodie M. Product Manager Used the software for: 6-12 months ### "Great tool for my to-do list at work" April 2, 2018 3.0 Efficiency for my personal tasks and avoiding forgetting some important things. Pros It helps me organize my tasks at work and never forgive anything. With the mobile app, I can add anything from anywhere whenever a thought comes to my mind. I can even add some sub-tasks to one task and I can organize my days with the deadlines. Cons The navigation through the interface can be confusing when I'm going elsewhere than my to-do list. The main menu on left is pretty useless for me and the inbox doesn't work as expected, or maybe not the way I would like it to. It sends me my everyday tasks based on deadlines. So if I planned 5 tasks for today, I receive 5 different alerts, on web and on mobile. So when a colleague share a task with me, it can be lost among all my personal alerts. Finally, I would love to share tasks more easily than just assign them to someone. Review Source Adam K. Manager of Franchise Support and Operations Sports Used the software for: 2+ years ### "Good solution to NPS results" March 7, 2018 4.0 The ability to know what our customers thought of our service. It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback. Pros The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software. It made everything a one-stop-shop Cons The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used. Review Source Matt B. Customer Success Lead Internet Used the software for: 2+ years ### "AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations." March 29, 2018 5.0 NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively. Pros We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance. Cons There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level. Review Source Jorge L. Graphics/Video Designer Computer Software Used the software for: 1-2 years ### "Nice, usual as expected" April 4, 2018 5.0 Great customer response and make us on track to find out what our users really like and dislike from our product Pros it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them Cons Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing Review Source Sunaina K. Sales and Marketing Coordinator Human Resources Used the software for: 1-2 years ### "Just amazing, outstanding customer service - a great product, too! " December 4, 2019 5.0 As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to \[SENSITIVE CONTENT HIDDEN\] from their support team - just an outstanding asset to your team. Cheers! Pros \- The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - \[SENSITIVE CONTENT HIDDEN\] - was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. \[SENSITIVE CONTENT HIDDEN\] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions. Cons Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received. Review Source Lukasz K. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Easy to use NPS software, which works in everyday use" April 3, 2018 5.0 Pure data which is important for our company. Reliability - it just works without any actions from our side. And methodology gives us a good CS benchmark. Pros Easy to use. Good support, Data import works well. We have no problem with configuration, and onboarding new agents. It also reports data quite nice, but very minimalistic. Beats the competition. Does work for you. Cons It is not very responsive in the terms of error feedback. Has no alert function (NPS alerts or database alerts). Importing of data custom values could work more intuitive. Statistics should be presented in many dimensions. I would put definitely more benchmarks and know how to this software. Review Source Joel D. Director of Customer Success Computer Software Used the software for: Less than 6 months ### "Excellent NPS software with unique features that deliver" April 12, 2018 5.0 We got immediate visibility into our customer health allowing us to begin to proactively reach out and actively work to prevent churn. Pros Ask Nicely provides a simple tool set that let's you get up and running quickly. The ability to easily manage your NPS contacts in the system ensures you're sending surveys at the right time. Customization of the survey is simple and ensures you are asking questions dynamically based on response. However, the most important feature that made us select Ask Nicely is their workflows. The ability to automatically act based on a survey's response means we don't have to manually follow up on every survey. The system does the leg work and we reap the benefits. Cons My biggest issue is that unlike competitors such as Delighted, with Ask Nicely you have to pay their highest subscription price to get access to certain integrations (i.e Salesforce). The premium price really doesn't provide anything else and yet it's twice as expensive. One of the other gaps I've found are in the analytics. The filters are fairly limited with no ability to create custom filters. This means you may have to extract the data or run the report a few different times to get the data view you're looking for. Review Source Jonathan S. Product Manager Automotive Used the software for: Less than 6 months ### "AskNicely is a rock solid NPS software" August 23, 2018 5.0 It's be a great experience overall, got started quickly and started to get quality feedback on Day 1! Pros What I loved most was how easily we started receiving reviews by using the AskNicely Intercom integration. This allowed us to test the product and find out if it would fit with our solution. In addition they have turned on a new Intercom integration and we can ask directly through Intercom, which is awesome! Cons I wish they also had an Apple TV App :) But thats ok we ended up getting their recommended work around. Review Source Pedro C. Strategy and Operations Consultant Used the software for: Less than 6 months ### "Platform is generally unintuitive " April 4, 2018 3.0 Upload customers via API, get their NPS scores and comments, then can engage with them. Pros Homepage interface, integration to Slack, customizable intro message for surveys. It allows to send replies to users who answered a survey from the platform (upgraded version allows to customize by answer type and send automatically). The price is really good. Cons Does not save history of surveys sent and answers by user, no function to remind for unanswered surveys, no feature to track open rate, no option to embed survey into our platform. Customer service: unresponsive via chat, after a few emails they finally got back to me and helped me out. This I thought was weird: I gave a 7 on their NPS survey and they still asked me to come fill this out, I let them know I wasn't a promoter, and I still received two more reminders to come leave a review. Review Source Daniel B. Marketing Manager Used the software for: 6-12 months ### "AskNicely is the best NPS software I've worked with." April 2, 2018 5.0 Easy to use, all in one place, customer experience reporting system. Enables us to easily have conversations with our customers. Pros Its ease of use and nice, clean layouts. Its also really easy to respond to reviews. The automation makes a big difference and I enjoy how hands off it can be. Cons It's quite pricey for a small business (less than 500 surveys a month) and it still requires a bit of formatting to get our customer data into it. Review Source TO Tom O. COO Used the software for: ### "Ask Nicely for internal staff NPS and external customer NPS" August 14, 2015 5.0 I'm a product owner and manager involved with developing online web applications in the IT/ICT industry. People and customer operations are part of my portfolio so I was looking to find a NPS tool that would be quick to setup, easy to administer and nice to use. Obviously it would have to be effective. I had a choice of building our own, using a survey tool (google sheets, sgizmo, surveymonkey, wufoo etc) or something dedicated. Building would distract me from our core product offering and likely leave us with a basic but effective tool with moderate effort. Using google sheets would be very cheap, quick and easy but leave us with a bit of an administrative overhead and an average user experience. Using a sgizmo, surveymonkey or wufoo would in some cases be somewhat costly, and the administration intensive. I felt using these platforms the NPS surveys are one of many forms of surveys so the entire survey tool/product has to maintain some generic conventions. When looking for dedicated NPS platforms none of them have the contemporary ultra-designed feel of AskNicely which means that our administrative overheads are low, the product is tailored to NPS so we get digests and it has features like flow control, automatically asking NPS scores after 180 days, etc that would not be possible with generic survey tools. The pricing model is extremely accessible as for our internal staff NPS I expect we'll be entirely on the free plan. Luckily we have enough customers to justify the reasonable costs for doing our external customers. All in all I couldn't be happier. This is not only good for NPS but I've used it as a case study in design and product development. I cite the onboarding, the clean design, the bias toward beautiful functionalism. We asked them about how we could use their segmentation feature and they even improved it and pushed out the change in less than a day. Pretty amazing all round actually. Review Source MY Maria Y. Head of Customer Support Information Technology and Services Used the software for: 1-2 years ### "Great tool! Nothing extra. We are using it for more than a year now." March 30, 2018 5.0 Knowing our dissatisfied customers and having an opportunity to work with them before they churn. Pros It is simple, basically has only one thing to do and it does it perfectly. We found out a lot of new stuff about our customers. Also it helps us understand when anyone has any problems with our tool or are dissatisfied. Cons A few minor issues. We did not have a 'close it' option when we were using it in-app, so a few our users became annoyed. Now we are also using the dashboard on a big screen in our room, but the numbers sometimes are not the same as I see on me desktop (and yes, I'm sure the timeframes are equal:) Review Source sF saad F. Manager Tech Support Used the software for: 6-12 months ### "Great insight to how our Customers feel about our business and service. " April 2, 2018 5.0 Providing visibility into what our customers feel about our Service. Pros The analytics. Really love the dashboard. We use it to show the team a daily glimpse of their performance and it looks really great. Easy to setup and understand. Cons I'd like to be able to filter more, but also be able to combine filters. For instance, if I want to be able to see CSAT for two segments combined, there should be an option. Review Source VR Verified Reviewer Customer Advocacy Manager Computer Software Used the software for: 6-12 months ### "Real time feedback" July 5, 2018 5.0 Pros Love that we're getting fast actionable insight from our customers through NPS. Helps us segment our market and focus on our customer advocates Cons NPS isnt the best indicator of success. Customers don't like to do it and European clients have a different interpretation of success Review Source OT Olivia T. Product Marketing Manager Used the software for: Less than 6 months ### "Helpful tool" February 11, 2018 3.0 Pros The ability to randomly survey customers on an on-going basis during a course of time was the main reason we purchased this product, which it does well. Customer support has been extremely helpful to work through issues. Responding to those who take the survey through the platform is helpful. Since we use Hubspot, the integration is extremely helpful. Cons There seems to be a lot of quirks that we've run across, and it's not as intuitive as I had hoped for. Customer support is awesome in helping for overcoming unexpected issues and questions that come up for us. Review Source LL Leo L. VP Customer Success Used the software for: 1-2 years ### "It works well for us. It does what it says it does." April 3, 2018 5.0 Pros Easy to setup. I like the Slack integration. It really unites the company around the customer. I also like the email experience too. Cons The version that supports SFDC integration is quite pricey. I wished that was more affordable to startups. Review Source AH Ashley H. Business Development & Administration Support Health, Wellness and Fitness Used the software for: ### "Very simple interface. Great usability. Could do with a few more customisation options." November 28, 2017 4.0 A quick snapshot of useful client feedback as well as a simple way to track client satisfaction across our business. Pros It was simple to setup and start using. Within one day it was providing a useful snapshot of data allowing trends to be uncovered. Cons It lacks the ability to customise who the survey gets sent out to. For example, in our practice, it would be great to be able to send this survey out to only new clients. Our regular clients are already likely to be promoters. Review Source MK Mallery K. Venue Manager Used the software for: Less than 6 months ### "Great to easily identify trends in our customer feedback" April 1, 2018 4.0 Pros I like that we can view trends in the feedback our customers leave us, including key words that they write in their reviews. It's great to be able to measure our scores with custom dates. Cons However, when I try to view our score for a specific week or month, I can only view them based on the date they left the feedback, rather than the date they visited our venue. This skews our results and makes it difficult to understand how a specific day or weekend went for our customers. This is an essential improvement that is still needed and would make this software perfect. Review Source SM Steph M. Manager Used the software for: 6-12 months ### "Overall it is good, i just find it difficult to filter some of the info i specifically need" April 2, 2018 3.0 a better understanding of the feedback from our customers that is likely to be more genuine than if we asked directly Pros simple, concise allowing you to grab the highlights of the feedback. I like that you can set up reply templates to quickly respond to the customers. I also like that you can email out of ask nicely allowing you to easily record wjhich comments have been responded to. Cons As an account manager, i am only interested in a few accounts and their responses. I would like to be able to select multiple accounts at a time and only see them. Review Source PP Paul P. Product Research Manager Used the software for: Less than 6 months ### "Been great so far!" March 29, 2018 4.0 It gives us an excellent metric to gauge customer satisfaction of each of our products. I would like to understand what is possible by using the API. Pros Quick and easy access to scores and text, and different segments and different dimensions. It's very intuitive. Cons I would like to be able to combine 2 segments to get overall score and consolidated comments. I would also like more best practices regarding sampling error (like how many respondents do you need to know if an NPS change over time has actually happened. Review Source KD Katherine D. Sr. Manager, Store Operations & Training Used the software for: Less than 6 months ### "Great! The team has been helpful and responsive." April 2, 2018 5.0 Understanding of Customer Experience provided in our stores. Pros Th ability to see data in real time. I am looking forward to be able to see Retail results separate from the Fabletics group. Cons Somehow, it is difficult to download data. It would be helpful to be able to extract responses/scores/location easier and by location. For example, if a District manager wants to pull all comments for their store set, that would be a great feature and save them time. Review Source AS Al S. Manager Support Transportation/Trucking/Railroad Used the software for: 6-12 months ### "It is a great way to find out about your customer's feedback." April 7, 2018 5.0 Learnt what our customers feel about our service. Pros The smart and intuitive design to gage to customer feedback. You get to hear from different segments of market, at different times. It helps you analyze when and where your customers need attention. Cons You can very easily get survey fatigued. NPS needs to be sent multiple times to a business to see how they are doing during each phase. Review Source MS Maria S. Patient Relations Hospital & Health Care Used the software for: Less than 6 months ### "Great Service for Customer Feedback" January 24, 2017 4.0 Ask Nice.ly is quick and simple. Responses are quick and simple to view. Nothing complicated and that is a huge plus. My responses can be sent out manually or I can schedule them,. Pros Simple and to the point. Cons I do not like that you can publish a response right from the comment and score. What if it gets accidentally hit ...ahhhh! Review Source MH McKenzie H. People & Culture Manager Computer Software Used the software for: 6-12 months ### "Positive!" April 2, 2018 5.0 Our success is measured by churn and NPS - it's great to know where our product stands. I also talk about the findings from these reports a lot during recruitment! Pros It's quick and simple to use. I find it easy to find what I'm looking for and like the weekly reports. Review Source TB Tom B. President Used the software for: ### "Great simple powerful" September 23, 2015 5.0 We are new to NPS and this software has answered many logistics for us. The staff was very helpful and developed connectivity to Zapier which has helped our integration even more. Review Source Similar Products Featured ## Related categories [NPS](https://www.capterra.com/nps-software/)