# AskNicely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AskNicely the right Survey solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141434/AskNicely-for-NPS/reviews --- AskNicely 4.6 (101) [View alternatives](https://www.capterra.com/p/141434/AskNicely-for-NPS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of AskNicely Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews GD Geoff D OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “It wasn’t worth the money for us, but it auto-renews and they send deceptive auto-renewal notices - they look like generic company emails so we didn’t read them.“ May 26, 2026 DR Daniel R Co-founderComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “It has been very difficult to setup.“ January 30, 2023 AA Arwa A DentistHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “All the negative feedback we have received did not help us improve in any way/ shape or form.“ July 27, 2021 ## Showing most helpful reviews Showing 1-25 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Élodie M. Product Manager Used the software for: 6-12 months ### "Great tool for my to-do list at work" April 2, 2018 3.0 Efficiency for my personal tasks and avoiding forgetting some important things. Pros It helps me organize my tasks at work and never forgive anything. With the mobile app, I can add anything from anywhere whenever a thought comes to my mind. I can even add some sub-tasks to one task and I can organize my days with the deadlines. Cons The navigation through the interface can be confusing when I'm going elsewhere than my to-do list. The main menu on left is pretty useless for me and the inbox doesn't work as expected, or maybe not the way I would like it to. It sends me my everyday tasks based on deadlines. So if I planned 5 tasks for today, I receive 5 different alerts, on web and on mobile. So when a colleague share a task with me, it can be lost among all my personal alerts. Finally, I would love to share tasks more easily than just assign them to someone. Review Source Adam K. Manager of Franchise Support and Operations Sports Used the software for: 2+ years ### "Good solution to NPS results" March 7, 2018 4.0 The ability to know what our customers thought of our service. It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback. Pros The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software. It made everything a one-stop-shop Cons The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used. Review Source GD Geoff D. Owner Retail Used the software for: 1-2 years ### "Unethical practices " May 26, 2026 1.0 The product is fine, but their practices are unethical and they are unreasonable in dealing with customers who don’t want to auto-renew. Pros It works well - it does what it’s supposed to do. Sends surveys, pushes reviews, publishes to our slack channels. Cons It wasn’t worth the money for us, but it auto-renews and they send deceptive auto-renewal notices - they look like generic company emails so we didn’t read them. We caught the renewal when it drafted and asked to cancel immediately but they wouldn’t let us. Review Source Matt B. Customer Success Lead Internet Used the software for: 2+ years ### "AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations." March 29, 2018 5.0 NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively. Pros We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance. Cons There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level. Review Source Jorge L. Graphics/Video Designer Computer Software Used the software for: 1-2 years ### "Nice, usual as expected" April 4, 2018 5.0 Great customer response and make us on track to find out what our users really like and dislike from our product Pros it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them Cons Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing Review Source Sunaina K. Sales and Marketing Coordinator Human Resources Used the software for: 1-2 years ### "Just amazing, outstanding customer service - a great product, too! " December 4, 2019 5.0 As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to \[SENSITIVE CONTENT HIDDEN\] from their support team - just an outstanding asset to your team. Cheers! Pros \- The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - \[SENSITIVE CONTENT HIDDEN\] - was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. \[SENSITIVE CONTENT HIDDEN\] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions. Cons Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received. Review Source Lukasz K. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Easy to use NPS software, which works in everyday use" April 3, 2018 5.0 Pure data which is important for our company. Reliability - it just works without any actions from our side. And methodology gives us a good CS benchmark. Pros Easy to use. Good support, Data import works well. We have no problem with configuration, and onboarding new agents. It also reports data quite nice, but very minimalistic. Beats the competition. Does work for you. Cons It is not very responsive in the terms of error feedback. Has no alert function (NPS alerts or database alerts). Importing of data custom values could work more intuitive. Statistics should be presented in many dimensions. I would put definitely more benchmarks and know how to this software. Review Source Joel D. Director of Customer Success Computer Software Used the software for: Less than 6 months ### "Excellent NPS software with unique features that deliver" April 12, 2018 5.0 We got immediate visibility into our customer health allowing us to begin to proactively reach out and actively work to prevent churn. Pros Ask Nicely provides a simple tool set that let's you get up and running quickly. The ability to easily manage your NPS contacts in the system ensures you're sending surveys at the right time. Customization of the survey is simple and ensures you are asking questions dynamically based on response. However, the most important feature that made us select Ask Nicely is their workflows. The ability to automatically act based on a survey's response means we don't have to manually follow up on every survey. The system does the leg work and we reap the benefits. Cons My biggest issue is that unlike competitors such as Delighted, with Ask Nicely you have to pay their highest subscription price to get access to certain integrations (i.e Salesforce). The premium price really doesn't provide anything else and yet it's twice as expensive. One of the other gaps I've found are in the analytics. The filters are fairly limited with no ability to create custom filters. This means you may have to extract the data or run the report a few different times to get the data view you're looking for. Review Source Jonathan S. Product Manager Automotive Used the software for: Less than 6 months ### "AskNicely is a rock solid NPS software" August 23, 2018 5.0 It's be a great experience overall, got started quickly and started to get quality feedback on Day 1! Pros What I loved most was how easily we started receiving reviews by using the AskNicely Intercom integration. This allowed us to test the product and find out if it would fit with our solution. In addition they have turned on a new Intercom integration and we can ask directly through Intercom, which is awesome! Cons I wish they also had an Apple TV App :) But thats ok we ended up getting their recommended work around. Review Source Pedro C. Strategy and Operations Consultant Used the software for: Less than 6 months ### "Platform is generally unintuitive " April 4, 2018 3.0 Upload customers via API, get their NPS scores and comments, then can engage with them. Pros Homepage interface, integration to Slack, customizable intro message for surveys. It allows to send replies to users who answered a survey from the platform (upgraded version allows to customize by answer type and send automatically). The price is really good. Cons Does not save history of surveys sent and answers by user, no function to remind for unanswered surveys, no feature to track open rate, no option to embed survey into our platform. Customer service: unresponsive via chat, after a few emails they finally got back to me and helped me out. This I thought was weird: I gave a 7 on their NPS survey and they still asked me to come fill this out, I let them know I wasn't a promoter, and I still received two more reminders to come leave a review. Review Source TO Tom O. COO Used the software for: ### "Ask Nicely for internal staff NPS and external customer NPS" August 14, 2015 5.0 I'm a product owner and manager involved with developing online web applications in the IT/ICT industry. People and customer operations are part of my portfolio so I was looking to find a NPS tool that would be quick to setup, easy to administer and nice to use. Obviously it would have to be effective. I had a choice of building our own, using a survey tool (google sheets, sgizmo, surveymonkey, wufoo etc) or something dedicated. Building would distract me from our core product offering and likely leave us with a basic but effective tool with moderate effort. Using google sheets would be very cheap, quick and easy but leave us with a bit of an administrative overhead and an average user experience. Using a sgizmo, surveymonkey or wufoo would in some cases be somewhat costly, and the administration intensive. I felt using these platforms the NPS surveys are one of many forms of surveys so the entire survey tool/product has to maintain some generic conventions. When looking for dedicated NPS platforms none of them have the contemporary ultra-designed feel of AskNicely which means that our administrative overheads are low, the product is tailored to NPS so we get digests and it has features like flow control, automatically asking NPS scores after 180 days, etc that would not be possible with generic survey tools. The pricing model is extremely accessible as for our internal staff NPS I expect we'll be entirely on the free plan. Luckily we have enough customers to justify the reasonable costs for doing our external customers. All in all I couldn't be happier. This is not only good for NPS but I've used it as a case study in design and product development. I cite the onboarding, the clean design, the bias toward beautiful functionalism. We asked them about how we could use their segmentation feature and they even improved it and pushed out the change in less than a day. Pretty amazing all round actually. Review Source MY Maria Y. Head of Customer Support Information Technology and Services Used the software for: 1-2 years ### "Great tool! Nothing extra. We are using it for more than a year now." March 30, 2018 5.0 Knowing our dissatisfied customers and having an opportunity to work with them before they churn. Pros It is simple, basically has only one thing to do and it does it perfectly. We found out a lot of new stuff about our customers. Also it helps us understand when anyone has any problems with our tool or are dissatisfied. Cons A few minor issues. We did not have a 'close it' option when we were using it in-app, so a few our users became annoyed. Now we are also using the dashboard on a big screen in our room, but the numbers sometimes are not the same as I see on me desktop (and yes, I'm sure the timeframes are equal:) Review Source sF saad F. Manager Tech Support Used the software for: 6-12 months ### "Great insight to how our Customers feel about our business and service. " April 2, 2018 5.0 Providing visibility into what our customers feel about our Service. Pros The analytics. Really love the dashboard. We use it to show the team a daily glimpse of their performance and it looks really great. Easy to setup and understand. Cons I'd like to be able to filter more, but also be able to combine filters. For instance, if I want to be able to see CSAT for two segments combined, there should be an option. Review Source LP Leon P. Club Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "such a great way to have automated feedback from our members" April 3, 2018 5.0 feedback from customers with very little effort or input on our behalf. Pros the automation of customer feed back. It's very hands off. Everything is taken care of automatically... The only time you need to get hands on is when a problem has been highlighted by a member. Cons scoring system can be a bit fluid until a large number has gone through. But it still highlights any issues. Review Source GR Gary R. GM - Sales & Marketing Used the software for: 1-2 years ### "A great team, a great product, and responsive to customer feedback." April 3, 2018 5.0 Pros What I like the most is the ease with which I can download statistics or review the dashboard. We often want to get a snapshot of data for some of our users. Cons I'd like the ability to segment some more when sending out surveys - we have 3 businesses, and we need to set up three accounts basically to do this currently. Review Source JI Jodi I. Operations Used the software for: 1-2 years ### "Also excellent" March 29, 2018 5.0 Pros That we can learn from our customers what we need to fix. We also know what they love so that we make sure to keep doing what we are doing. Cons There's nothing that I don't like about it. I always get what I'm looking for out of this software. Review Source ES Em S. Operations Manager Used the software for: 6-12 months ### "Great customer service, easy to implement, good start to out of the box automations" March 29, 2018 5.0 Pros It was incredibly easy to set up and automate survey to be sent everyday. The software is not overcomplicated. Cons The software is great. The documentation for setting up automations between AskNicely and Salesforce isn't robust. I also wish we had more strategic guidance from our account rep, however, I think the account rep to account ration is probably pretty high. Review Source AT Ashley T. Communications Manager Used the software for: 6-12 months ### "Easy to use." April 4, 2018 3.0 Pros The ability to edit comments and post only the ones that are positive and that will help our company. Cons Having to scroll to the next available comment EVERY time you ask someone if you can publish their comment and the page gets refreshed. Review Source HA Hussain A. Senior UI/UX Designer Financial Services Used the software for: Less than 6 months ### "Simple yet powerful NPS tool" March 29, 2018 5.0 Use feedback that helps fine tune our product. Pros Simplicity is the word. Yet, in the background it does some amazing tasks to make the work flows and automation easy. We're even working on implementing it as Web surveys. Cons Can't think of any cons, but in terms of development, it would have been great if they provided a sandbox account to test API implementations. Review Source Dan B. President Used the software for: ### "Solid NPS Tool" July 29, 2015 5.0 We've tried a few, and AskNicely is by far the slickest. While its missing some key analytic features still, they are on the roadmap. Review Source TH Tricia H. Associate Manager, Customer Care Biotechnology Used the software for: Less than 6 months ### "AskNicely has been a great platform for us to quickly get up & running with an easy to use VOC tool" March 29, 2018 5.0 Pros Interface, ease of use for our customers, simplicity, real time data and data visualization that you can filter/modify Cons Lack of ability to easily integrate into our CRM platform (Salesforce). We were told this would be a project/undertaking with high additional cost - for a VOC platform, integration with customer information tools should be standard. We are currently managing this as a manual process due to our company's inability to support the project from an IS perspective. Review Source DS David S. President Used the software for: ### "Great Experience for my business" June 28, 2015 5.0 Ask Nicely has been the best survey system we have used for our sports camps. We have more than 25 camp locations nationally and use the system for all our camps. The simplicity of the question has resulted in SIGNIFICANTLY higher response rates that we have received from other survey systems like Survey Monkey. As the system grows, I am looking forward to some more advance statistical analysis and the ability to glean reports by specific fields. Can't recommend the site more!!! Review Source BT Barry T. PowerPoint Design Used the software for: 6-12 months ### "I was good and very responsive " April 3, 2018 5.0 Pros Everything is layout perfectly and very user-friendly. good customer service and the software is very easy to use by my clients and can get higher rate of response Cons the ability to add or remove users from AskNicely. could have improved on how can we add more records in AskNicely database more easily Review Source EM Ebona M. CSM Used the software for: 6-12 months ### "Functional and easy to use." April 2, 2018 5.0 Pros I had little to no training in AskNicely and I was able to easily grasp how to use it and where to find certain features. Cons To really capitalize on your clients and optimize your partnership or convert users to ambassadors you need to cough up some money. Review Source BI Bryn I. Head of Production Used the software for: ### "If you need NPS, look no further" September 17, 2015 5.0 I manage a community of 30K subscribers and needed a way to determine Net Promoter Score for stake holders. I went with Asknice.ly and was thoroughly pleased with the decision. The solution is clean and simple and easy to configure and intuitive. And I think the end users liked the simplicity too... our first email blast achieved a 33% response rate, which is unheard of for typical email campaigns. Would definitely recommend Asknice.ly if you need a quick, easy NPS. Review Source Similar Products Featured ## Related categories [NPS](https://www.capterra.com/nps-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.