# Page 4 | AskNicely Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is AskNicely the right Survey solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141434/AskNicely-for-NPS/reviews --- AskNicely 4.6 (100) [View alternatives](https://www.capterra.com/p/141434/AskNicely-for-NPS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of AskNicely ## Showing most helpful reviews Showing 76-100 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GB Glen B. Founder/CEO Used the software for: ### "Super simple to use and results immediately" September 17, 2015 5.0 Incredibly easy to set up and link tour Mail Chimp list. Once done we had surveys sent out immediately and response back. Magic! Review Source DS David S. Used the software for: ### "Great company. Great service" February 24, 2017 5.0 I love working with Asknicely. Looking forward to new features - very easy to use and review all your reviews. Review Source MB Matthew B. Co-founder Used the software for: ### "Quick, smart NPS" March 18, 2015 5.0 AskNicely does one simple thing, but does it superbly well. It's easy to configure both your survey question and the actions that should be triggered when responses are received. Or, if you're more of the hands-off type, the weekly digest neatly summarises the previous week's feedback in one short report. A pleasure to use. Review Source SB Scott B. Used the software for: ### "Easy to use, great customer service" July 21, 2015 5.0 We just started using AskNicely but have been very impressed with the product. It's flexible allowing you to send NPS surveys in various ways (we're using transactional NPS). We were setup in minutes, able to get answers to questions quickly, and are already collecting everything we need from it. Highly recommended. Review Source NS Nilson S. President Used the software for: ### "This actually works" October 28, 2015 5.0 This Actually works im pleased with the software so far. Review Source BK Ben K. Principal Insurance Used the software for: Less than 6 months ### "Great customer interaction and ease of use!" March 29, 2018 5.0 simple and straightforward Pros Helps improve interaction with customers and feedback for better relationships. Great tool for reducing Errors and Omissions losses due to customer interaction. Cons SEO coordination with reviews given should be streamlined instead of asking for additional reviews via the Search Engine and more website widget functionality when wanting to read more reviews. Review Source AB Andy B. Head of People Experience Used the software for: ### "Just too simple, its so easy!" July 16, 2015 5.0 It confused me as it was just that simple! I thought I was missing something! The ease of use meant we had it running straight away and it instantly became fundamental in how we understand the experience of our customers (being candidates in our recruitment processes) Review Source JA Janya A. Sales Administrator Farming Used the software for: ### "null" July 24, 2018 5.0 Review Source BI Bethany I. Customer Success Specialist Used the software for: Less than 6 months ### "Missing a lot of features I would like" March 29, 2018 3.0 Pros that I can see how much my customers are spending on their contracts from the important spreadsheet. Support is great. Cons Missing a few things I think would be common sense for the program to have. 1 . No queue all feature 2. No reminder email ability, I had to send an additional survey which was considered a new one instead of adding the existing one Review Source MR Morgan R. Co-founder Used the software for: ### "Super easy to setup, good response rate" March 26, 2015 5.0 East to setup meant it was low risk for us to evaluate. Then the good response rate has meant we're unlikely to switch away. If you've decided on using NPS, then this is probably the easiest way to implement it. Review Source JA Jared A. Founder/CEO Used the software for: ### "Actionable customer feedback within hours" March 18, 2015 5.0 Have only recently been using AskNicely, but the set up was super simple, the customer support was amazing, and we're already getting great actionable feedback from our NPS responses. Highly recommended! Review Source RF Rick F. Head of customer success Used the software for: ### "Excellent highly useful product." March 18, 2015 5.0 I use AskNicely daily to keep track of our NPS rating. Very simple easy to use interface. Also the team are fantastic and they responded immediately to a request I had and exceeded my expectations. Review Source DV David V. Founder/CEO Used the software for: ### "Awesome NPS software!" March 18, 2015 5.0 What I love about AskNicely is it's simplicity and the focus on NPS. And now the ability to ask permission to use comments made in the NPS question, in our marketing is simply awesome. Review Source MH Mallorie H. Business Analyst Used the software for: Less than 6 months ### "Easy and helpful" April 2, 2018 5.0 Pros The system is easy to use. Uploading the client list that we wanted to be able to send review requests to was simple. I like that I can control days and quantity. Cons I would like to be able to export reports easier. The content that currently exports is not as simple as the website. Review Source BW Barrett W. Business Development Director Used the software for: ### "Good product - Need more customer support" January 24, 2017 5.0 We've used them for nearly 2 years and they have been a great resource. However, it's still unclear who to discuss customer service issues with. Review Source FP Florian P. CEO Used the software for: ### "Customer satisfaction monitoring in 2 minutes !" October 13, 2015 5.0 AskNicely adress in a beautiful and simple way the monitoring of general customer satisfaction. If only all B2B solution were made that well! Review Source TB Tora B. Group Manager - Digital Commerce Used the software for: ### "Simple & Easy to use" September 16, 2015 5.0 Great stand-alone NPS solution with basic tools to develop an understanding of customer experience. Simple and easy to navigate platform. Review Source JS James S. President Used the software for: ### "Great product and approach" April 23, 2015 5.0 Realizing that any survey system has complexities behind the scenes, Ask Nicely has nailed it with this simple one question approach. Review Source LH Leith H. CFO Used the software for: ### "AskNicely - Simple and easy to use" March 20, 2015 5.0 Easy to understand system and concept that provides an effective barometer of staff engagement for us with a great response rate Review Source TA Terry A. Executive Director Used the software for: ### "Impressed with simplicity yet highly relevant use. " September 2, 2015 5.0 Pro - metrics, ability to segment, and auto send. Con - not able to edit/update list Review Source AG Adele G. Marketing Assistant Wholesale Used the software for: Less than 6 months ### "The software is pretty slick although not completely self explanatory " April 2, 2018 4.0 we know our NPS Pros modern, easy to use once you know what you are doing - I love how it matches your color them using your logo colors :D Cons for a newbie, some features are hidden deep inside settings, and there could be handy popup guides to help somebody who is unfamiliar with the program, use it better and to their full advantage. I had help from the customer support team, who were trying to move me from a trail to a paying plan, so i can't say what the support is like once you are paying. Without the help i had though, i wouldn't know where to set half of it up. Review Source KM Kelly M. Used the software for: ### "Highly recommended" October 1, 2015 5.0 I highly recommend Ask Nicely for sending surveys and gaining customer feedback Review Source BW Barrett W. Business Development Director Used the software for: ### "Easy to use" November 4, 2015 4.0 Pros - Great tool for implementing NPS into your operations. Review Source CM Colart M. Co-founder Used the software for: ### "Easy to use... and useful" October 16, 2015 4.0 Simple to use feedback tool... valuable feedback. Review Source JG JOHN G. President Computer Software Used the software for: Less than 6 months ### "It's been great overall." March 29, 2018 4.0 Feedback from our customers. The free form field was especially rewarding. There were a lot of nice things written. Pros It is easy to use. We were able to set up an NPS program quickly. We got results almost immediately. Cons I wish it was easier to customize. I'd like to do a 2 question survey and it seems too difficult. However, the Customer support is responsive. 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