--- title: "AskNicely Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AskNicely Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/141434/AskNicely-for-NPS/" page_type: "product" language: "en" --- # AskNicely Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) AskNicely ## What is AskNicely? More repeat purchases and referrals with improved customer experiences. Collect real-time customer feedback to motivate, engage, and coach your service providers so they can deliver exceptional customer experiences, every time. Discover why AskNicely is the leading Customer Experience Management solution. Learn more at asknicely.com. ## What is AskNicely used for? [NPS](https://www.capterra.com/nps-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 101 user reviews Reviews sentiment Positive 91% Neutral 8% Negative 1% Starting price $399 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AskNicely?[Manage this product listing](https://www.g2.com/products/asknicely/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AskNicely 4.6 (101) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $399 Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (100) Ease Of Use 4.6 (1,782) Value For Money 4.3 (68) Value For Money 4.4 (1,410) Customer Service 4.6 (93) Customer Service 4.3 (1,341) ## AskNicely alternatives Highest Rated [4.7 (2,927)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (981)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141434/AskNicely-for-NPS/alternatives/) ## FAQs about AskNicely Overview ### What problems does AskNicely solve? AskNicely solves slow, manual customer feedback collection and poor visibility into satisfaction trends by automating NPS surveys, follow-up workflows, and real-time alerts in tools like Slack, HubSpot, and Intercom. Customer success, support, product, and operations teams use it to spot churn risk, track responses, and identify promoters for reviews or testimonials. Answer based on 70 reviews Overview ### Which roles and teams benefit most from AskNicely? AskNicely is most used by customer experience, customer care, and service operations teams that need to capture feedback, track satisfaction, and improve frontline performance. Executives and founders use it to monitor customer health and retention trends, while product and marketing managers turn insights into service improvements and loyalty initiatives. Answer based on 97 reviews Overview ### What company size and specific industries is AskNicely built for? AskNicely is designed for mid-market to enterprise multi-location service businesses in home services, healthcare, financial services, and retail. It is built for organizations that operate across multiple locations and need a customer feedback solution suited to service-driven operations in these sectors. Features and Usability ### What are the key features of AskNicely? AskNicely includes core NPS survey tools like one-question surveys, customer segmentation, and feedback management, plus differentiators such as automated workflows, real-time dashboards, and text analysis. Reviewers also frequently note third-party integrations with Slack, Intercom, HubSpot, and Salesforce, along with simple setup and an easy-to-navigate interface. Answer based on 48 reviews Integrations ### Which third-party tools and platforms does AskNicely integrate with? AskNicely integrates with Agentforce Sales, formerly Salesforce Sales Cloud. The available catalog data provided here lists this CRM connection specifically and does not indicate additional third-party integrations, so Agentforce Sales is the named platform confirmed for AskNicely in this dataset. Answer based on 19 reviews Getting Started and Support ### How easy is AskNicely to set up and use? AskNicely gets teams up and running quickly with simple survey setup, contact uploads, scheduling, and automated follow-up workflows. Small business teams, product managers, and customer experience leads often find it straightforward, though some users run into quirks, less intuitive people management, and missing basics like reminders or queue controls. Answer based on 21 reviews Getting Started and Support ### What training and onboarding options does AskNicely offer? AskNicely provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars offer group-based learning, documentation serves as written reference, and videos provide visual walkthroughs for self-paced review. Answer based on 3 reviews Getting Started and Support ### What customer support options does AskNicely offer, and how do users rate the experience? AskNicely offers email/help desk, a knowledge base, and chat. Users often describe support as responsive, helpful, and hands-on during setup, onboarding, and troubleshooting, with some noting quick changes to meet requests. A few reviewers mention confusion around who handles issues, limited hours, billing friction, and occasional setup complexity. Answer based on 48 reviews Features and Usability ### Is AskNicely easy to navigate and manage day to day? AskNicely keeps daily survey work easy to navigate with a clean dashboard, clear layouts, and simple setup. Customer success, support, and marketing teams often find the interface friendly, but some newer users say key settings feel buried and want more editing, filtering, calendar, and customization options. Answer based on 26 reviews ## Features AI summary Based on 10,704 Customer Experience reviews Capterra reviewers highlight these as the features buyers value most when choosing survey software: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) AskNicely includes **Surveys & Feedback** and **Survey Builder**, so teams can collect input and create surveys without relying on separate tools. However, it does not include **Customizable Questions**. Instead, it offers other important capabilities that reviewers also rate highly, including **Reporting/Analytics** (**45%**) and **Data Import/Export** (**42%**), which help businesses track response trends, move data between systems, and make better decisions from customer feedback, providing teams with clearer insight into survey results and operational performance. Reporting/Analytics 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Pulse Surveys 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Text Analysis 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc API 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Mobile Survey 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Distribute a survey via mobile devices Multi-Language 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple languages AskNicely 52 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Predict future data based on historical data sets Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed and identify if they are positive, negative or neutral Skip over or route respondents to different questions based on their previous answers Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (74) 4.1 Based on 74 reviews ## Pricing Value for money 4.3 (68) Basic $399.00 Per Month Value for money 4.3 (68) 4.3 Based on 68 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (93) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (93) 4.6 Based on 93 reviews ## User reviews Overall rating 4.6 Based on 101 reviews Filter by rating 5(68) 4(24) 3(8) 2(0) 1(1) Mentioned topic Sorted by most recent GD Geoff D. Owner Retail ### "Unethical practices " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 26, 2026 The product is fine, but their practices are unethical and they are unreasonable in dealing with customers who don’t want to auto-renew. Pros It works well - it does what it’s supposed to do. Sends surveys, pushes reviews, publishes to our slack channels. Cons It wasn’t worth the money for us, but it auto-renews and they send deceptive auto-renewal notices - they look like generic company emails so we didn’t read them. We caught the renewal when it drafted and asked to cancel immediately but they wouldn’t let us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Daniel R. Co-founder Computer Software ### "Quite confusing to set up" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 January 30, 2023 Pros We get a decent response rate on our NPS survey. The throttling of surveys seems to work well. Cons It has been very difficult to setup. We needed help at almost every step. But the worst part is that communication with customers through the platform cannot include attachments. So when someone leaves good feedback and you'd like a testimonial with either a photo or video to accompany it, you have to ask for them to email it outside of AskNicely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Arwa A. Dentist Hospital & Health Care ### "Great in theory " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 July 27, 2021 Okay! Pros It is great to hear the good feedback from pateints Cons All the negative feedback we have received did not help us improve in any way/ shape or form. So not sure if it is helping us Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sunaina K. Sales and Marketing Coordinator Human Resources ### "Just amazing, outstanding customer service - a great product, too! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2019 As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to \[SENSITIVE CONTENT HIDDEN\] from their support team - just an outstanding asset to your team. Cheers! Pros \- The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - \[SENSITIVE CONTENT HIDDEN\] - was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. \[SENSITIVE CONTENT HIDDEN\] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions. Cons Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EK Emily K. Director of Digital Engagement Non-Profit Organization Management ### "Great NPS product with easy features to close the feedback loop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 16, 2019 With AskNicely, we are better trying to determine how donors feel about our brand and about their gift. Since we don't always get to communicate to donors one-to-one, AskNicely helps us gain more insights into brand sentiment. Pros My favorite feature of AskNicely is its workflows for closing the feedback loop. If you may or may not connect your NPS data to a CRM, AskNicely is a great option because it has a pretty robust system in place for tracking all responses and determining how to reply to them (either through an automated message, which can be easily customized depending on audience or rating or by assigning a response to a staff member). Additionally, it's a nice feature for so many front-line staff to have access to the ratings for responding and reviewing the data relevant to their "brand." Backend is easy to navigate, and we like the customizable options for the NPS follow-up questions. Cons Least favorite: surveys cannot be embedded in emails that are not from AskNicely. This seems to be pretty standard across most NPS softwares, but it would be really nice to have this option for including surveys in email newsletters. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Lisa T. Manager, Marketing Strategy, Investment, and Data Analyst Telecommunications ### "Great to Increase Your Reviews!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 14, 2019 Great product and does what it should at a good price point. Pros Automation used for this tool is great as it really allows you to gather more (positive) reviews fast! SMS and auto-reminders, are great features. Cons Can take time to set up, but no complaints. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Product & Operations Manager Computer Software ### "AskNicely NPS Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 9, 2019 I think this app is really worth the investment and guides you in the right product decisions. Pros AskNicely helped us to focus on the right features and not get distracted. You understand your customers much better. It also gives you a good chance to save customers which could leave. Cons Searching through all replies could work better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director of Marketing Automation Marketing and Advertising ### "Good point solution " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 9, 2018 Overall we have got what we wanted out of the software but since our marketing automation software now offers NPS scoring we will probably not renew Pros The thing I like most about asknicly is the reporting aspect of the software. It allows for some pretty cool dashboards right out of the box. Cons The think i dislike the most is the inability to manage people the away I find to be most intuitive. It is a bit messy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director of Account Services Marketing and Advertising ### "Does a good job doing what it's supposed to do" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 8, 2018 Pros Pretty easy to get set up and use. Really useful to gather data about client satisfaction to improve the services your company offers. Cons It is a bit limited in what it provides. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jonathan S. Product Manager Automotive ### "AskNicely is a rock solid NPS software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2018 It's be a great experience overall, got started quickly and started to get quality feedback on Day 1! Pros What I loved most was how easily we started receiving reviews by using the AskNicely Intercom integration. This allowed us to test the product and find out if it would fit with our solution. In addition they have turned on a new Intercom integration and we can ask directly through Intercom, which is awesome! Cons I wish they also had an Apple TV App :) But thats ok we ended up getting their recommended work around. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/141434/AskNicely-for-NPS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [UmfrageOnline vs AskNicely](https://www.capterra.com/compare/141434-201674/AskNicely-for-NPS-vs-Enquetes-Maken)[Google Forms vs AskNicely](https://www.capterra.com/compare/141434-176571/AskNicely-for-NPS-vs-Google-Forms)[SurveyMonkey vs AskNicely](https://www.capterra.com/compare/141434-253516/AskNicely-for-NPS-vs-SurveyMonkey) [Jotform vs AskNicely](https://www.capterra.com/compare/141434-158456/AskNicely-for-NPS-vs-JotForm-4-0)[Typeform vs AskNicely](https://www.capterra.com/compare/137289-141434/Typeform-vs-AskNicely-for-NPS)[Birdeye vs AskNicely](https://www.capterra.com/compare/141434-152997/AskNicely-for-NPS-vs-BirdEye)