# AskNicely Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AskNicely Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/141434/AskNicely --- # AskNicely Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AskNicely ## What is AskNicely? Get more repeat purchases and referrals by improving your customers' experiences. Collect real-time customer feedback to motivate, engage, and coach your service providers so they can deliver exceptional customer experiences, every time. Discover why AskNicely is the leading Customer Experience Management solution. Learn more at asknicely.com. ## What is AskNicely used for? [NPS](https://www.capterra.com/nps-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 100 user reviews Reviews sentiment Positive 92% Neutral 8% Negative 0% Starting price $399 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AskNicely?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.asknicely.com&name=AskNicely) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AskNicely 4.6 (100) VS. [4.7 (2,875)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $399 Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (99) Ease Of Use 4.7 (1,614) Value For Money 4.3 (67) Value For Money 4.5 (1,271) Customer Service 4.7 (92) Customer Service 4.5 (1,203) ## AskNicely alternatives [4.7 (954)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (964)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141434/AskNicely-for-NPS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Survey 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Distribute a survey via mobile devices Multi-Language 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple languages Negative Feedback Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback NPS Survey Structure 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Pulse Surveys 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Reporting/Analytics 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data AskNicely 52 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Predict future data based on historical data sets Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Skip over or route respondents to different questions based on their previous answers Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (73) 4.1 Based on 73 reviews ## Pricing Value for money 4.3 (67) Basic $399.00 Per Month Value for money 4.3 (67) 4.3 Based on 67 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (92) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (92) 4.7 Based on 92 reviews ## User reviews Overall rating 4.6 Based on 100 reviews Filter by rating 5(68) 4(24) 3(8) 2(0) 1(0) Mentioned topic Sorted by most recent DR Daniel R. Co-founder Computer Software ### "Quite confusing to set up" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 January 30, 2023 Pros We get a decent response rate on our NPS survey. The throttling of surveys seems to work well. Cons It has been very difficult to setup. We needed help at almost every step. But the worst part is that communication with customers through the platform cannot include attachments. So when someone leaves good feedback and you'd like a testimonial with either a photo or video to accompany it, you have to ask for them to email it outside of AskNicely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Arwa A. Dentist Hospital & Health Care ### "Great in theory " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 July 27, 2021 Okay! Pros It is great to hear the good feedback from pateints Cons All the negative feedback we have received did not help us improve in any way/ shape or form. So not sure if it is helping us Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sunaina K. Sales and Marketing Coordinator Human Resources ### "Just amazing, outstanding customer service - a great product, too! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2019 As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to \[SENSITIVE CONTENT HIDDEN\] from their support team - just an outstanding asset to your team. Cheers! Pros \- The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - \[SENSITIVE CONTENT HIDDEN\] - was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. \[SENSITIVE CONTENT HIDDEN\] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions. Cons Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EK Emily K. Director of Digital Engagement Non-Profit Organization Management ### "Great NPS product with easy features to close the feedback loop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 16, 2019 With AskNicely, we are better trying to determine how donors feel about our brand and about their gift. Since we don't always get to communicate to donors one-to-one, AskNicely helps us gain more insights into brand sentiment. Pros My favorite feature of AskNicely is its workflows for closing the feedback loop. If you may or may not connect your NPS data to a CRM, AskNicely is a great option because it has a pretty robust system in place for tracking all responses and determining how to reply to them (either through an automated message, which can be easily customized depending on audience or rating or by assigning a response to a staff member). Additionally, it's a nice feature for so many front-line staff to have access to the ratings for responding and reviewing the data relevant to their "brand." Backend is easy to navigate, and we like the customizable options for the NPS follow-up questions. Cons Least favorite: surveys cannot be embedded in emails that are not from AskNicely. This seems to be pretty standard across most NPS softwares, but it would be really nice to have this option for including surveys in email newsletters. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Lisa T. Manager, Marketing Strategy, Investment, and Data Analyst Telecommunications ### "Great to Increase Your Reviews!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 14, 2019 Great product and does what it should at a good price point. Pros Automation used for this tool is great as it really allows you to gather more (positive) reviews fast! SMS and auto-reminders, are great features. Cons Can take time to set up, but no complaints. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Product & Operations Manager Computer Software ### "AskNicely NPS Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 9, 2019 I think this app is really worth the investment and guides you in the right product decisions. Pros AskNicely helped us to focus on the right features and not get distracted. You understand your customers much better. It also gives you a good chance to save customers which could leave. Cons Searching through all replies could work better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Director of Marketing Automation Marketing and Advertising ### "Good point solution " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 9, 2018 Overall we have got what we wanted out of the software but since our marketing automation software now offers NPS scoring we will probably not renew Pros The thing I like most about asknicly is the reporting aspect of the software. It allows for some pretty cool dashboards right out of the box. Cons The think i dislike the most is the inability to manage people the away I find to be most intuitive. It is a bit messy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Director of Account Services Marketing and Advertising ### "Does a good job doing what it's supposed to do" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 8, 2018 Pros Pretty easy to get set up and use. Really useful to gather data about client satisfaction to improve the services your company offers. Cons It is a bit limited in what it provides. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jonathan S. Product Manager Automotive ### "AskNicely is a rock solid NPS software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2018 It's be a great experience overall, got started quickly and started to get quality feedback on Day 1! Pros What I loved most was how easily we started receiving reviews by using the AskNicely Intercom integration. This allowed us to test the product and find out if it would fit with our solution. In addition they have turned on a new Intercom integration and we can ask directly through Intercom, which is awesome! Cons I wish they also had an Apple TV App :) But thats ok we ended up getting their recommended work around. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Janya A. Sales Administrator Farming ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 July 24, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/141434/AskNicely-for-NPS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)