Vanco Payment Solutions

Vanco Platform

4 / 5 5 reviews


Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vanco Payment Solutions
  • vancopayments.com

About Vanco Platform

Provides web-based payment processing solutions for professional services, non-profits, and faith-based organizations.


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Vanco Platform Features

  • ACH Check Transactions
  • Debit Card Support
  • Gift Card Management
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture

Vanco Platform Reviews Recently Reviewed!


A little slow to setup, but it works very well and the notification system for payments is excellent

Apr 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simply... it works. It works well! We have had no problems with the app functioning from the office side. We get easy to understand notifications when payments are made and the payments easily go into our account. I also like the offset payment feature that allows those giving to give an addition small percentage to offset the fees of processing their payment. More people use that than I thought and it is such a great help.

Cons: The layout is not easy to adjust and it is not as customer friendly as we'd like. We've had a number of members have regular difficulties making payments or logging into their account. This always take too much of our time as we walk them through the process over and over again. It just isn't super easy for people to use.

I find that Vanco is very easy to edit and use on a regular basis. The edit features are very simple

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: I like the ease and simplicity of using the online site to edit information. It is very simple and I have had no difficulty. I can also easily edit the amount of money each donor is going to give and save it easily as well. I also like that it's an inexpensive solution compared to other big brands.

Cons: Last year, we ran into an issue with or company where they charged people's credit cards when they shouldn't have, which was a stressful situation for our administrative staff to solve and then communicate to our donors. One other thing that has been hard though is searching for the name of someone I'm looking for, since the name has to be very exact.

Overall: It is very simple to use and easy to edit. I find that I can update a donor's giving information easily and without problems. It is also inexpensive in comparison to other brand name companies.

I process donations & donor information for our non-profit through Vanco.

Dec 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Vanco is a robust system with many options to control donors transactions. You can set an account to be inactive, then reactivate it. You can set up giving frequency and custom start and end dates as well.

Cons: The system has accidentally charged donors more than it should have, and I have seen this happen numerous times in my 2 years in our office. Vanco is quick to fix the problem, but donors are still unhappy about the inconvenience.

Using Vanco has been such a great experience for our church. I'm grateful for their service.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Vanco has helped increase the overall money we collect from the members of our church. Because when poeple give electronically their contribution is always received, even if they're not present.

Cons: There are a lot of reports and emails concerning the same transactions. Especially with online credit card merchant transactions.

Overall: Excellent product that is a great benefit to our church and excellent support and customer service.

They handled our credit card processing that was linked to both our bank and donor data base.

Jul 20, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: It worked reliably and without major problems as it communicated with our bank and our donor data base. It was competitively priced.

Cons: Software worked fine however the companies behavior was completely unprofessional, vindictive and bordered on criminal. When we moved our business to another provider they not only refused to co-operate they with held our information for several months after our written request to release our data as per our agreement. It was only after our attorneys contacted them that they finally released our information at 3pm on New Year eve. I believe this was done in order to complicate or transition to the new year as it gave our new provider only a few hours to set up all our donors on their system before the next year. Our plan was to have a clean cut off from one year to the next to insure correct year assignment to tax deductible donations. Vanco's stalling tactics whether intentional or just incompetence could have interrupted our income stream had it continued. What Vanco did do was create a tremendous amount of unnecessary labor costs and legal costs for us during their months of stalling as we followed their changing instructions to retrieve our data. They denied sending a master file with our donor data and advised us to retrieve each donor one at a time via their website portal. We began to do this and after the third day of this arduous task Vanco closed the portal on us. That's when we contacted our attorney.

Overall: It worked as intended for many years unfortunately in the end the company itself proved to be extremely unprofessional and incompetent.