Pros: It worked reliably and without major problems as it communicated with our bank and our donor data base. It was competitively priced.
Cons: Software worked fine however the companies behavior was completely unprofessional, vindictive and bordered on criminal. When we moved our business to another provider they not only refused to co-operate they with held our information for several months after our written request to release our data as per our agreement. It was only after our attorneys contacted them that they finally released our information at 3pm on New Year eve. I believe this was done in order to complicate or transition to the new year as it gave our new provider only a few hours to set up all our donors on their system before the next year. Our plan was to have a clean cut off from one year to the next to insure correct year assignment to tax deductible donations. Vanco's stalling tactics whether intentional or just incompetence could have interrupted our income stream had it continued. What Vanco did do was create a tremendous amount of unnecessary labor costs and legal costs for us during their months of stalling as we followed their changing instructions to retrieve our data. They denied sending a master file with our donor data and advised us to retrieve each donor one at a time via their website portal. We began to do this and after the third day of this arduous task Vanco closed the portal on us. That's when we contacted our attorney.
Overall: It worked as intended for many years unfortunately in the end the company itself proved to be extremely unprofessional and incompetent.