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The Reliable, Mobile iPad POS System with multitasking talent! Accept payments wherever you want. Keeping track of your inventory, settling payments for the day and giving refunds are a breeze.
Provider
Shore
Located In
Germany
Foundation
2012
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
In Person, Documentation, Live Online, Webinars, Videos
Support
Email/Help Desk, Phone Support, Knowledge Base, Chat
Service providers and retailer across all industries, worldwide.
Content Source: Shore
Based on other buyer's searches, these are the products that could be a good fit for you.
Shore Reviews
Pros
I help clients by building and upgrading their websites. This is a fantastic booking solution at a price-point all my clients can afford that greatly enhances the service I provide.
Customer service has been fantastic in helping implement and to learn the Shore system, which is packed with features essential to any modern business requiring online booking.
My kids are busy with school and activities and clearly have better things to do than to help their mother to create a website for her business (I promise they are very charming).
They will give you great customer service and a great product that will minimize the time you have to spend in conducting your business.
Cons
I sent a message requesting the cancelation of the "service" but no reply, I also talked with the seller who literally ignored me. This company is IMPOSSIBLE MISSION.
Very poor software and service. Using shore has made my life hell.
Shores must be hard up for money to keep someone paying for something they will never use. Dont bother with this company they will waste your time and steal your money.
Customer service told me that I had signed up for a year and they were not going to cancel my account. I think it is ridiculous that I am being charged for a service I am never going to use.
"Charged for service never recieved"
Pros: Salesperson was nice and did a good job selling the product. Web design team was prompt in returning emails.
Cons: I was recommended this product by an esteemed person during a seminar and I wish I'd never signed up. I paid a discounted price for the initial sign up due to a "promotion" during the seminar for a website and paid in advance for a logo design as well. I was never contacted about a logo design, and the website team didn't seem to understand my concept at all. They did not capture my salon culture even though I created a pinterest board and gave them my Instagram and Facebook links. Months have gone by and I have yet to be contacted about a logo design and my website never went live. I was charged months ago for these services that I have yet to receive and they continue to bill ne for services non existent. Customer service is almost non existent with them claiming to have called me about the issue, yet my phone records prove otherwise. I have asked for a refund many times and I keep getting ignored Don't waste your time and money.
"Smooth & Beautiful User Experience + User Interface"
Overall: I used the free trial early in 2018 and tested it again just last month, and WOW there has been major upgrades to make it the easiest to use (in my opinion) booking software in the market for now. It's just missing 2 key features that are keeping me from making the jump over from Acuity. Shore's dashboard, menu, and overall navigation are very easy to use and doesn't require a high learning curve. The entire interface is quite beautifully arranged in a modern, clean way so it doesn't feel overloaded or cluttered for such a feature-rich software. It's got all the bells and whistles in a neat package that will be useful for most SMB owners. What I mean is: you don't need to buy digital marketing software and text (SMS) services, and whatever digital service you need to reach new audiences separately. Shore has the key functionalities of those features built into their system. I'm currently paying extra for digital marketing (ConvertKit) and text functionality (Twilio), which balloon my operating costs (their services are priced based on size of customer base; more customers = higher $ subscription). With Shore alone, you could probably easily save $50+/month (i.e., booking, digital marketing, SMS communication). Again, if/when Shore includes a class package option and allows customers to book multiple appointments at a time, I'm switching over.
Pros: -Clean, bright, and modern interface -Easy to navigate (easiest to use imo in the current market) -Email newsletter/marketing with tagging and segmentation tools -Customer database w/extra profile features -Text reminder function -AMAZING dashboard with reporting/insight tools for business analysis -Responsive client support
Cons: Two features that would make Shore the go-to booking software for me is: 1) to have a class package option, as many of my customers like to buy packages at a discounted price; and 2) to allow the customer to book more than 1 appointment at a time.
"waste of money. Very poor software and service. Using shore has made my life hell "
Pros: Nothing to like other than our clients giving us another thing to talk about whilst in the barber chair
Cons: Where do I start? The practicality of the software is shocking. The fact that all I've ever asked for is for my clients to have a login on the app they designed for us so when they book an appointment they don't have to fill in there details every time is poor and they can't in a year and a half resolve the problem. Then there's the being able to have me and my colleague on different time slots. How hard is it to have one barber operating 20-minute slots and one 30 minute slots. Also after a year and half my account manager only just tells me how appointments can be canceled by the client after months of asking. Lastly, there's the shore app keeps kicking me and my colleague out so every time we go to check our appointments we have to log back in. Not good customer service neither I've requested on numerous occasions that things be organized better on my app and website with no luck in getting it right. All in all a complete waste of my time and money I had been better off using another provider like Booksy or cue junky. The only thing that would make me happy now is being compensated for my horrible experience so I can set up my booking service elsewhere
Vendor Response
"Exceptional Product, Even Better Service"
Pros: The software fits my needs, and I have never had any customer complaints regarding ease of use. I run a very busy private hairstyling business in NYC, and with customers paying $100 plus for men's haircuts, you can expect a very picky/particular clientele. With that said, everyone finds the system easy to use and book, even with multiple booking types. My representative, has been extremely accommodating. He was always quick to respond and is very knowledgable about the product. I couldn't ask for better customer service.
Cons: Nothing to add to this category, I am very pleased with the service.
Vendor Response
"Update "
Overall: Positive. Gratitude.Supported. Productive. Looking forward to our future 👍 together. [SENSITIVE CONTENT HIDDEN] are fantastic.
Pros: I feel I worked with [SENSITIVE CONTENT HIDDEN] to make unique booking system in 2017. Shore team have continued to support, update, help us evolve our business and survive Covid19. Our team has grown over the years and Shore have made this possible.
Cons: Sometimes we’d like to customise areas, that are on the template.
Vendor Response
