Who Uses This Software?

Project Managers, Developers, and Software Companies.


Average Ratings

14 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $250.00/year/user
  • Pricing Details
    5 user minimum
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Axosoft
  • www.axosoft.com
  • Founded 2002
  • United States

About Axosoft

Software with project planning, collaboration, agile bug and incident tracking capabilities. Software development teams will appreciate the ability to effortlessly manage their product backlogs, plan releases, and analyze their burndown velocity.


Axosoft Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Budget Management
  • Issue Management
  • IT Project Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking

Axosoft Reviews Recently Reviewed!

Axosoft aka OnTime

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use Axosoft for managing team projects utilizing many features of the product such as creating customizable categories for work that we can further break down into what we call sprints (work week). Axosoft does a great job at helping understand where time is most being spent by having employees log time on each task/defect/feature which generates burn down charts to see if you are hitting your target release time.

Cons: Occasionally the css seems to fail to load and the screen just one big mess and you have to restart the server to fix the issue. There are some bugs with trying to delete cards where it wont let you so we just give them a status as declined. Also, it is missing some workflow logic for testing, we have to put all our testing logic in a text editor box and it would be great if these could be be sub-tasks that can be checked off when completed.

Overall: We are solving company wide project management. We use it to visualize where time is spent for each employee and to determine how long it takes for project to be complete. This gives us insight to plan better in the future by improving our estimates on how long things take.

This software has many pros and few cons. The learning curve is a little high but great once learned

Sep 18, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are a lot of feature that are included in Axosoft. The ability to track projects and sprints are great. The ability to find card is also very easy and simple. The categorization is very streamlined once it has been learned by the team.

Cons: The page auto refreshes after entering information into certain fields and resets the cursor to the previous field which can cause some problems. There is a steep learning curve to learning everything about this software.

Overall: The ability to track projects and track another users progress on their projects are very beneficial. Tracking different cards and being able to categorize them and prepare for releases saves a lot of time for the managers of the project. Understanding where other users are at in their section of a project lets other users know where they are in their own project and if they need to gather more resources for their part.

Very helpful and set the standard for our workflow.

Sep 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Glad I reviewed this product because I learned a lot.

Pros: Very easy to learn and it'd be easy to quickly train my team. The tools are simple but very helpful.

Cons: It's pricey but I think worth the value. Our team found a few latency issues with speed but that didn't seem to be a major deterrent.

Excellent

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good product it is. Easy to use it. We can achieve our goal in this software. We can complete our project very easy

Cons: Sometimes it is not working. you should have improve your software. We need some update on this software

Great for the supervisor but not all users like it

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Looks good
Flexible workflows
Various reporting options
Scrum-oriented
Helpdesk / development integration

Cons: Relatively expensive
Subscription plans are confusing
E-mail integration lacks feature present in the competition

We use Axosoft to track new development efforts and bug fixes

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: It is very customizeable and has great filtering tools. It's easy to make sure all of the necessary details are included in each item.

Cons: From time to time I will accidentally make a change that auto-saves, when I didn't mean to. The undo function fixes this pretty easily though.

Customer portal is the competitive advantage

Apr 14, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: Axosoft's customer portal is the best feature that we like that other tools do not provide. Customer service is fast to respond.

AxoSoft Works

Apr 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Robust for our various and unique needs.

Cons: Setup is cumbersome. Searching globally is a bit tedious to make sure you are in the correct tab, otherwise your search is returned invalid.

Overall: Axosoft is a good software piece for project management but I believe improvements are in order. It's not so user friendly, even with the newer updates. Searching is difficult if you need to narrow down the search to a field or multiple fields. Setup is somewhat tedious as well. Otherwise, for a small company, it could be a good resource to use for PM or Dev management.

Agility that Works

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Clear and easy

Cons: New colour scheme

Overall: We've been using Axosoft for 3 years and it's great. We run not only software development but basically any team activity that has definable outcomes. Great tool and fairly intuitive. Loves the graphs and dashboards which make for easy reporting to senior management

Recommendations to other buyers: Do the agile university and be as pure as you can about it.

Longtime Axosoft User, love the product. Best one we've bought in years!

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the flexibility and the simplicity. This tool was designed as a defect tracking tool and it does that very well. The added functionality over the years have been solid additions to a nicely developed base.

Cons: The reporting tools are a bit on the weak side. It's not just that the precanned reports aren't that good, it's that building new ones requires a separate software utility. Also, a lot of my end users have issues with the combination of filtering on the left and the different record types. I've been thinking about updating our design and putting all record types on one tab with a custom "Type" flag to eliminate the needs to go back and forth, but they came out with an All Items tab, so hopefully that'll help.

Overall: I like that we can email tickets into the system. I like that I can add custom fields with custom rules to force my people to use forms a specific way. I like that we can create project folders to track what we're working on. I like the new PM functionality. I like the Workflow Steps. I like the Portal plug-in for having customers submit and view tickets. In fact I like everything. Time tracking is very powerful for employee tracking and for R&D write offs.

This is the best bang for the buck our company has got since acquiring the product in 2007.

I dislike the lost dashboard functionality from converting to the Web. The reporting isn't nearly as powerful now in my opinion. Simple dashboards are great, but we used to have lots of additional widget types that I used.

Releases/Projects. My users habitually put things in the wrong place. It requires me to go back and move things around all the time.

The Portal works but it's not a nice fancy looking interface for our customers to interface with.

We don't use the other integrations.

This is a great tool for a QA manager who knows what they want. I have this configured so that my weekly management reports are saved views. I literally can using the Snipping Tool and cut out a screenshot for all my report needs.

Recommendations to other buyers: Don't go crazy with custom fields early on. Over time we've steadily removed custom fields and gone back more towards their out of the box deployment. Our admin maintenance windows are cluttered up because of this.

Great for Agile Development

Oct 07, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Very Agile-centric

Cons: The UI needs improving (filter management, reports, views). Is installed on on-premise server instead of the cloud.

Overall: We are an Agile shop and rely heavily on Axosoft (formerly OnTime) for our Sprint planning and execution. It's a great product! It makes it easy to do Sprint planning and to track process. All of our project managers use Axosoft except one, and there is a huge difference in the stand-ups where Axosoft is up on the screen versus the one project manager that uses spreadsheets. There has been some great progress made in the UI, although it still has a way to go to be fully polished (improved filter management, being on the cloud rather than installed on one of our on-premise servers).

AGILE CRM

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are so far very happy with Agile CRM, which we have been using for the past month in replacement of our old Access database. It is much more intuitive and permits an almost full integration with our website and accounting software.

Pros: Easy setup Great clientele service Very intuitive interface Full integration

Cons: It was a little bit tedious to do the exportation of all our data from Microsoft Access in CSV format, as a lot of the information had to be re-copied manually into Agile. We realize that this is in part due to the poor data management inside of Access.

Axosoft Agile Project Management Software - A Multifaceted product

Aug 31, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Product allows for a team to easily stay on task and update progress throughout the team. It not only allows for the project tracking but also defect/bug tracking. There is also the ability to make defects/tasks visible to the client and to allow the client to raise defects within the customer portal as well, making the product a central tool. The vendor is readily accessible and will run sessions and demos.

Cons: The ability to track interdependencies was more manual and something the project manager or scrum manager needs to be aware and manage.

Recommendations to other buyers: The software is easy to use and offers a good team management solution! Can be configured accordingly and deals well with overall management. For more sophisticated configuration, SQL knowledge is required.

The Review of the Project Management Software

Aug 24, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The software is easy to use but, if you do have a problem the help-desk staff are there for you.

Cons: I have no issues. I have not had any problems with the use of this software.

Recommendations to other buyers: I think that you have to become familiar with its use and work with things a while prior to evaluating the software.