Who Uses This Software?

Project Managers, Developers, and Software Companies.


Average Ratings

26 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $250.00/year/user
  • Pricing Details
    5 user minimum
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Axosoft
  • www.axosoft.com
  • Founded 2002
  • United States

About Axosoft

Software with project planning, collaboration, agile bug and incident tracking capabilities. Software development teams will appreciate the ability to effortlessly manage their product backlogs, plan releases, and analyze their burndown velocity.


Axosoft Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies

Axosoft Reviews Recently Reviewed!


Longtime Axosoft User, love the product. Best one we've bought in years!

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the flexibility and the simplicity. This tool was designed as a defect tracking tool and it does that very well. The added functionality over the years have been solid additions to a nicely developed base.

Cons: The reporting tools are a bit on the weak side. It's not just that the precanned reports aren't that good, it's that building new ones requires a separate software utility. Also, a lot of my end users have issues with the combination of filtering on the left and the different record types. I've been thinking about updating our design and putting all record types on one tab with a custom "Type" flag to eliminate the needs to go back and forth, but they came out with an All Items tab, so hopefully that'll help.

Overall: I like that we can email tickets into the system. I like that I can add custom fields with custom rules to force my people to use forms a specific way. I like that we can create project folders to track what we're working on. I like the new PM functionality. I like the Workflow Steps. I like the Portal plug-in for having customers submit and view tickets. In fact I like everything. Time tracking is very powerful for employee tracking and for R&D write offs.

This is the best bang for the buck our company has got since acquiring the product in 2007.

I dislike the lost dashboard functionality from converting to the Web. The reporting isn't nearly as powerful now in my opinion. Simple dashboards are great, but we used to have lots of additional widget types that I used.

Releases/Projects. My users habitually put things in the wrong place. It requires me to go back and move things around all the time.

The Portal works but it's not a nice fancy looking interface for our customers to interface with.

We don't use the other integrations.

This is a great tool for a QA manager who knows what they want. I have this configured so that my weekly management reports are saved views. I literally can using the Snipping Tool and cut out a screenshot for all my report needs.

Recommendations to other buyers: Don't go crazy with custom fields early on. Over time we've steadily removed custom fields and gone back more towards their out of the box deployment. Our admin maintenance windows are cluttered up because of this.

Axosoft aka OnTime

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use Axosoft for managing team projects utilizing many features of the product such as creating customizable categories for work that we can further break down into what we call sprints (work week). Axosoft does a great job at helping understand where time is most being spent by having employees log time on each task/defect/feature which generates burn down charts to see if you are hitting your target release time.

Cons: Occasionally the css seems to fail to load and the screen just one big mess and you have to restart the server to fix the issue. There are some bugs with trying to delete cards where it wont let you so we just give them a status as declined. Also, it is missing some workflow logic for testing, we have to put all our testing logic in a text editor box and it would be great if these could be be sub-tasks that can be checked off when completed.

Overall: We are solving company wide project management. We use it to visualize where time is spent for each employee and to determine how long it takes for project to be complete. This gives us insight to plan better in the future by improving our estimates on how long things take.

This software has many pros and few cons. The learning curve is a little high but great once learned

Sep 18, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are a lot of feature that are included in Axosoft. The ability to track projects and sprints are great. The ability to find card is also very easy and simple. The categorization is very streamlined once it has been learned by the team.

Cons: The page auto refreshes after entering information into certain fields and resets the cursor to the previous field which can cause some problems. There is a steep learning curve to learning everything about this software.

Overall: The ability to track projects and track another users progress on their projects are very beneficial. Tracking different cards and being able to categorize them and prepare for releases saves a lot of time for the managers of the project. Understanding where other users are at in their section of a project lets other users know where they are in their own project and if they need to gather more resources for their part.

Great for Agile Development

Oct 07, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
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Pros: Very Agile-centric

Cons: The UI needs improving (filter management, reports, views). Is installed on on-premise server instead of the cloud.

Overall: We are an Agile shop and rely heavily on Axosoft (formerly OnTime) for our Sprint planning and execution. It's a great product! It makes it easy to do Sprint planning and to track process. All of our project managers use Axosoft except one, and there is a huge difference in the stand-ups where Axosoft is up on the screen versus the one project manager that uses spreadsheets. There has been some great progress made in the UI, although it still has a way to go to be fully polished (improved filter management, being on the cloud rather than installed on one of our on-premise servers).

End user. I both submit requests for work to be done and am assigned work through Axosoft.

Feb 07, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: Not much. I guess it is responsive when you click around it. There is no lag or slowness when trying to navigate through the crowded screens.

Cons: The interface is crowded and it can be difficult knowing right where to click immediately. Everything's divided up into boxes that move different places. It seems like the box I need next is always squished over to the side somewhere instead of easily accessible. Also, the search function is not intuitive at all. The methods for filtering results are difficult to navigate and often inadequate for what I need to display.

Axosoft Agile Project Management Software - A Multifaceted product

Aug 31, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Product allows for a team to easily stay on task and update progress throughout the team. It not only allows for the project tracking but also defect/bug tracking. There is also the ability to make defects/tasks visible to the client and to allow the client to raise defects within the customer portal as well, making the product a central tool. The vendor is readily accessible and will run sessions and demos.

Cons: The ability to track interdependencies was more manual and something the project manager or scrum manager needs to be aware and manage.

Recommendations to other buyers: The software is easy to use and offers a good team management solution! Can be configured accordingly and deals well with overall management. For more sophisticated configuration, SQL knowledge is required.

One of he best tools for Agile Project Management

Apr 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Its a very good software for Agile projects managenment, it have some tutorials for begginers and if you aret familiar whit agile terms, roles and artifacts the help tool realy help you to understand the software and the agile Project management. Its very good job!

Pros: At our learning Company we use Axosoft to manage our instructional design process. It was very easy to implement and adapt to our workflow, and so easy when we want to personalyze the units, dashboards, add new data, etc. It helps us yet to trac our velocity, aceleration, and keep on top of the instructional design processes.

Cons: We really dont encounter a significative cons, only a few issue was when we change a start date for a history, or to a task once it was began, the dashboard shows it like if we change the effort, but only was a chance on start date

A good scrum tool for development teams

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Powerful features, integration with Gitlab, fairly customizable, lost of filtering and viewing options available.

Cons: Rigid in some areas, some calculations are not clear how they are done, no version management possible outside of sprints.

Excellent

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good product it is. Easy to use it. We can achieve our goal in this software. We can complete our project very easy

Cons: Sometimes it is not working. you should have improve your software. We need some update on this software

Intuitive

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy and simple handling of all its innovative functions, it enhances the use of the Scrum framework and is so intuitive that it is very difficult to get lost.

Cons: we must be very clear about the distribution of the project, the tasks in backlog, the release and the versions .. should have a more simplistic distribution

AxoSoft Works

Apr 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Robust for our various and unique needs.

Cons: Setup is cumbersome. Searching globally is a bit tedious to make sure you are in the correct tab, otherwise your search is returned invalid.

Overall: Axosoft is a good software piece for project management but I believe improvements are in order. It's not so user friendly, even with the newer updates. Searching is difficult if you need to narrow down the search to a field or multiple fields. Setup is somewhat tedious as well. Otherwise, for a small company, it could be a good resource to use for PM or Dev management.

Could be a bit streamlined but otherwise ok

Mar 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Estimates and time budgets are in easy view. I also like that it gives you options to change views between KANBAN and list view, and also how easy you can plan and organize sprints. It's also nice being able to integrate with slack to keep everything in one place and somewhat seamless.

Cons: The personal user interface is a bit cluttered and could be streamlined. It's not as intuitive as it could be, especially when trying to keep track of your own dashboard and workspace. The "work Items" section could also be a little cleaner and have some of the subsections consolidated.

AGILE CRM

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are so far very happy with Agile CRM, which we have been using for the past month in replacement of our old Access database. It is much more intuitive and permits an almost full integration with our website and accounting software.

Pros: Easy setup Great clientele service Very intuitive interface Full integration

Cons: It was a little bit tedious to do the exportation of all our data from Microsoft Access in CSV format, as a lot of the information had to be re-copied manually into Agile. We realize that this is in part due to the poor data management inside of Access.

tool to share happiness? start here

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is the tool that gives more meaning to the Scrum Framework, it is very easy to use, it has all the functions for the ceremonies and the burndown chat is wonderful.

Cons: The Organizational structure (Project organizational levels) of the projects in the tool does not allow editing in terms of eliminating levels, it allows only to edit the name / version .. it is quite rigid

Capterra-loader

Reasonably easy to use

Jan 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: A "windows based" type software which looks reassuringly professional and is fairly straightforward to use, even for the uninitiated novice

Cons: It is not easy to filter the columns necessarily needed for specific business areas / business interests so that certain types of information can be located and tracked

Overall: A method of cataloging any issues experienced using a new type of software

Axosoft

May 08, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: So far, Axosoft is the best software I have found for managing Agile Projects. It really offers you all the features you could need for this type of project.

Cons: It really takes a long time to figure out how to use it, and a lot of getting used to the features that Axosoft offers.

Very helpful and set the standard for our workflow.

Sep 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Glad I reviewed this product because I learned a lot.

Pros: Very easy to learn and it'd be easy to quickly train my team. The tools are simple but very helpful.

Cons: It's pricey but I think worth the value. Our team found a few latency issues with speed but that didn't seem to be a major deterrent.

Great for the supervisor but not all users like it

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Looks good
Flexible workflows
Various reporting options
Scrum-oriented
Helpdesk / development integration

Cons: Relatively expensive
Subscription plans are confusing
E-mail integration lacks feature present in the competition

Easy to create project duration and detail. require able for student like me to understand software project

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: use Project management Software and u will make it good experience to use to your career

Pros: understanding, fast and good software to running the project. Easy to understand and got tutorial video

Easy to create project duration and detail

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The software is easy to use and offers a good team management solution! Can be configured accordingly and deals well with overall management.

Pros: Have when this software was first developed it was cutting edge and quite easy to use. Users still love this software.

Cons: It was a little bit tedious to do the exportation of all our data from Microsoft Access in CSV format, as a lot of the information had to be re-copied manually into Agile. We realize that this is in part due to the poor data management inside of Access.

We use Axosoft to track new development efforts and bug fixes

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: It is very customizeable and has great filtering tools. It's easy to make sure all of the necessary details are included in each item.

Cons: From time to time I will accidentally make a change that auto-saves, when I didn't mean to. The undo function fixes this pretty easily though.

Agility that Works

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Clear and easy

Cons: New colour scheme

Overall: We've been using Axosoft for 3 years and it's great. We run not only software development but basically any team activity that has definable outcomes. Great tool and fairly intuitive. Loves the graphs and dashboards which make for easy reporting to senior management

Recommendations to other buyers: Do the agile university and be as pure as you can about it.

Management Tool for Success

May 14, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. One of the best software i have used for management. 2. It is incredibly complete; everything you can think about management, Axosoft has it.

Cons: 1. It is not the friendliest aesthetic you can find, the letters are small and the colors are very dark. 2. It is not a software for beginners, Axosoft has a way of management that not everyone can use it.

Customer portal is the competitive advantage

Apr 14, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: Axosoft's customer portal is the best feature that we like that other tools do not provide. Customer service is fast to respond.

The Review of the Project Management Software

Aug 24, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The software is easy to use but, if you do have a problem the help-desk staff are there for you.

Cons: I have no issues. I have not had any problems with the use of this software.

Recommendations to other buyers: I think that you have to become familiar with its use and work with things a while prior to evaluating the software.

Axosoft

Jan 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Have when this software was first developed it was cutting edge and quite easy to use. Users still love this software.

Cons: Like many programs, when purchased by a larger competitor, the focus on development becomes less important and as in this case it has fallen behind its competitors.