--- title: "Axosoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Axosoft the right Scrum solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141477/Axosoft/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Axosoft 4.2 (39) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Axosoft Ease of use 3.7 Customer Service 4.3 ## Pros and Cons in Reviews SP Steven P Software EngineerFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “The UI is especially is confusing and can be hard to navigate .“ April 29, 2021 PS Partha S Director of Software EngineeringConstruction, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Was very hard to integrate with the other software that our organization was using.“ August 17, 2021 ## Showing most helpful reviews Showing 1-25 of 39 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Quality Assurance Used the software for: 3-5 years ### "Axosoft" November 22, 2018 5.0 Overall axosoft is professionally designed Pros Axosoft is self explanatory Easy to create projects back logs Cons Won't allow to perform multi level nesting Review Source VR Verified Reviewer Customer Support Manager Used the software for: 3-5 years ### "Axosoft as Support Ticket Management tool? yes." January 28, 2020 5.0 Our experience with Axosoft has been very good. Our business had the tool as a Project Management tool, and, as we grew, we were in need of a tool to track our customer support tickets. This did the trick. Pros I have found the reporting from Axosoft to be very strong. The ability to export so much data to then manipulate in Excel or similar was fantastic. Cons There are a few areas of the tool that we found to be difficult to follow due to the UI. This has not been a deal breaker, but simply required for training for new employees. Review Source R Reviewer Director of Software Engineering Used the software for: 3-5 years ### "Was not the best experience" August 20, 2021 3.0 Pros Has decent features, such as Agile board and reporting. Cons Was very hard to integrate with the other software that our organization was using. Review Source VR Verified Reviewer General Manager Used the software for: 3-5 years ### "Complete Development Tracking" May 22, 2019 5.0 Axosoft has improved our bug tracking and support incident tracking by making everything easily accessible and visible. Pros Easy to configure and easy to use. Many customizations, security options. It's especially nice that you can copy a Support Incident to a Work Ticket. The right-click menu makes everything easily accessible! Cons The only thing I can think of is that I would like to see time tracking (Estimate and Work Logs) for each Work Type and then the total. We can currently only track one value, so we track our bottleneck, development. QA and Documentation have to enter work logs with 0 hours or it skews our estimate v. actual analysis. Review Source VR Verified Reviewer Visual Designer Used the software for: Less than 1 year ### "Could be a bit streamlined but otherwise ok" March 18, 2018 4.0 Pros Estimates and time budgets are in easy view. I also like that it gives you options to change views between KANBAN and list view, and also how easy you can plan and organize sprints. It's also nice being able to integrate with slack to keep everything in one place and somewhat seamless. Cons The personal user interface is a bit cluttered and could be streamlined. It's not as intuitive as it could be, especially when trying to keep track of your own dashboard and workspace. The "work Items" section could also be a little cleaner and have some of the subsections consolidated. Review Source Matthew W. Customer Support Session Used the software for: 1-3 years ### "Bugs, Lag and incomplete feautres" April 30, 2019 2.0 Pros It allowed me to separate my ticket bucket how I liked. Cons It would often crash, the bugs would sometimes render it inoperable. Sometimes it gets stuck loading. Its layout is very dated and unresponsive Review Source VR Verified Reviewer Quality Manza Used the software for: 1-3 years ### "Axosoft" February 12, 2020 4.0 We started with Axosoft when it was called OnTime. It worked great for us as a smaller organization for planning, tracking, and releasing software. Functionality and pricing is very competitive. The UI is intuitive and offers lots of glaceable and reportable information. Pros Great for SCRUM and defect tracking. Easy to plan iteration. Intuitive UI. Cons While documentation was pretty good, there isn't as much of a user community compared to other solutions. Review Source R Reviewer Senior Business Systems Analysts Used the software for: Less than 1 year ### "Switched from Axosoft" October 15, 2020 3.0 Overall, I came into Axosoft as a user after it was set up. I was responsible for transitioning the backlog from Axosoft to another product that I chose. That process wasn't too cumbersome. For the price of Axosoft, I expected better features. Pros Cloud based software that provided a fairly good user interface. Our team members did not have many issues using the software. Cons Axosoft did not provide as much visibility into the projects and releases as I would have liked. Tasks/Issues seemed to get lost. Time tracking was also lacking. Review Source R Reviewer Commercial Analyst Used the software for: Less than 1 year ### "Reasonably easy to use" January 11, 2018 4.0 A method of cataloging any issues experienced using a new type of software Pros A "windows based" type software which looks reassuringly professional and is fairly straightforward to use, even for the uninitiated novice Cons It is not easy to filter the columns necessarily needed for specific business areas / business interests so that certain types of information can be located and tracked Review Source VR Verified Reviewer IT Manager Used the software for: Less than 1 year ### "Great Ticketing System!" April 8, 2019 4.0 Pros What I liked most about this software is the amount of features that it has. The email implementation is very easy and creating groups and users is a breeze. Cons Is a little "cluttery " from the get-go. It offers the option to simplify and customize the experience so is not a big deal. It might take a little to get use to. Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "tool to share happiness? start here" April 27, 2018 5.0 Pros It is the tool that gives more meaning to the Scrum Framework, it is very easy to use, it has all the functions for the ceremonies and the burndown chat is wonderful. Cons The Organizational structure (Project organizational levels) of the projects in the tool does not allow editing in terms of eliminating levels, it allows only to edit the name / version .. it is quite rigid Review Source Valentina G. Assistent Used the software for: Less than 1 year ### "Management Tool for Success" May 22, 2018 4.0 Pros 1\. One of the best software i have used for management. 2. It is incredibly complete; everything you can think about management, Axosoft has it. Cons 1\. It is not the friendliest aesthetic you can find, the letters are small and the colors are very dark. 2. It is not a software for beginners, Axosoft has a way of management that not everyone can use it. Review Source R Reviewer Account Manager - Team Lead Used the software for: 1-3 years ### "We use Axosoft to track new development efforts and bug fixes" June 7, 2017 5.0 Pros It is very customizeable and has great filtering tools. It's easy to make sure all of the necessary details are included in each item. Cons From time to time I will accidentally make a change that auto-saves, when I didn't mean to. The undo function fixes this pretty easily though. Review Source Tim L. Vice President Used the software for: Less than 1 year ### "Axosoft" January 23, 2018 4.0 Pros Have when this software was first developed it was cutting edge and quite easy to use. Users still love this software. Cons Like many programs, when purchased by a larger competitor, the focus on development becomes less important and as in this case it has fallen behind its competitors. Review Source dY david Y. business analyst Used the software for: 3-5 years ### "Longtime Axosoft User, love the product. Best one we've bought in years!" May 17, 2017 4.0 I like that we can email tickets into the system. I like that I can add custom fields with custom rules to force my people to use forms a specific way. I like that we can create project folders to track what we're working on. I like the new PM functionality. I like the Workflow Steps. I like the Portal plug-in for having customers submit and view tickets. In fact I like everything. Time tracking is very powerful for employee tracking and for R&D write offs. This is the best bang for the buck our company has got since acquiring the product in 2007. I dislike the lost dashboard functionality from converting to the Web. The reporting isn't nearly as powerful now in my opinion. Simple dashboards are great, but we used to have lots of additional widget types that I used. Releases/Projects. My users habitually put things in the wrong place. It requires me to go back and move things around all the time. The Portal works but it's not a nice fancy looking interface for our customers to interface with. We don't use the other integrations. This is a great tool for a QA manager who knows what they want. I have this configured so that my weekly management reports are saved views. I literally can using the Snipping Tool and cut out a screenshot for all my report needs. Pros I love the flexibility and the simplicity. This tool was designed as a defect tracking tool and it does that very well. The added functionality over the years have been solid additions to a nicely developed base. Cons The reporting tools are a bit on the weak side. It's not just that the precanned reports aren't that good, it's that building new ones requires a separate software utility. Also, a lot of my end users have issues with the combination of filtering on the left and the different record types. I've been thinking about updating our design and putting all record types on one tab with a custom "Type" flag to eliminate the needs to go back and forth, but they came out with an All Items tab, so hopefully that'll help. Review Source R Reviewer Software Engineer Used the software for: 3-5 years ### "Easy to use tool that will support Agile develomnet" November 4, 2020 5.0 We use mainly axosoft for managing our software development agile process and we have it integrated with our time tracking/billing system Pros Easy of use, tracking of time, easy for creation of tasks, bugs and features. It has an API that can be integrated with other managements systems Cons Sometimes it is difficult to find items with the search button. And newly created items can disappear easily because of filters Review Source Justin K. Software Specialist Used the software for: 1-3 years ### "This software has many pros and few cons. The learning curve is a little high but great once learned" September 19, 2017 4.0 The ability to track projects and track another users progress on their projects are very beneficial. Tracking different cards and being able to categorize them and prepare for releases saves a lot of time for the managers of the project. Understanding where other users are at in their section of a project lets other users know where they are in their own project and if they need to gather more resources for their part. Pros There are a lot of feature that are included in Axosoft. The ability to track projects and sprints are great. The ability to find card is also very easy and simple. The categorization is very streamlined once it has been learned by the team. Cons The page auto refreshes after entering information into certain fields and resets the cursor to the previous field which can cause some problems. There is a steep learning curve to learning everything about this software. Review Source AF Adam F. Product Manager Used the software for: 3-5 years ### "Great tool for multi projec tracking" April 26, 2021 5.0 We started off years ago with the free bug tracker and then they carried us forward into the more full experience and a great price. Up time has been great and rarely is there ever a problem. Over all rock solid. Pros Ability to organize tasks by varying projects, assign releases, and customize to fit our team. Cons Just a few minor points here and there of how things work. But overall you can work around those things. Review Source R Reviewer Production Support Engineer Used the software for: 1-3 years ### "End user. I both submit requests for work to be done and am assigned work through Axosoft." February 8, 2018 3.0 Pros Not much. I guess it is responsive when you click around it. There is no lag or slowness when trying to navigate through the crowded screens. Cons The interface is crowded and it can be difficult knowing right where to click immediately. Everything's divided up into boxes that move different places. It seems like the box I need next is always squished over to the side somewhere instead of easily accessible. Also, the search function is not intuitive at all. The methods for filtering results are difficult to navigate and often inadequate for what I need to display. Review Source R Reviewer Admin Used the software for: 3-5 years ### "Great for Agile Development" May 17, 2017 3.0 We are an Agile shop and rely heavily on Axosoft (formerly OnTime) for our Sprint planning and execution. It's a great product! It makes it easy to do Sprint planning and to track process. All of our project managers use Axosoft except one, and there is a huge difference in the stand-ups where Axosoft is up on the screen versus the one project manager that uses spreadsheets. There has been some great progress made in the UI, although it still has a way to go to be fully polished (improved filter management, being on the cloud rather than installed on one of our on-premise servers). Pros Very Agile-centric Cons The UI needs improving (filter management, reports, views). Is installed on on-premise server instead of the cloud. Review Source R Reviewer Director Used the software for: Less than 1 year ### " It is a complete tool" August 21, 2018 5.0 I think that we have not yet taken full advantage of this tool, as long as we continue to use it with certainty we will discover more benefits Pros It is an excellent software for collaborative work and monitoring in the development and execution of projects under the SCRUM methodology. It offers several options for configuring the panel in such a way as to adapt it to the convenience of the team within the framework of the methodology. It shares information and files, it also tracks the speed of development. Cons Until now I see little weakness in the tool, maybe what I would recommend is that it offers the possibility of incorporating more sublevels in tasks or stories. Review Source Jeremy G. Dir of Client Satisfaction Used the software for: 1-3 years ### "AxoSoft Works" May 17, 2017 3.0 Axosoft is a good software piece for project management but I believe improvements are in order. It's not so user friendly, even with the newer updates. Searching is difficult if you need to narrow down the search to a field or multiple fields. Setup is somewhat tedious as well. Otherwise, for a small company, it could be a good resource to use for PM or Dev management. Pros Robust for our various and unique needs. Cons Setup is cumbersome. Searching globally is a bit tedious to make sure you are in the correct tab, otherwise your search is returned invalid. Review Source R Reviewer Software Engineer Used the software for: 3-5 years ### "Good but can be better " April 30, 2021 4.0 Pros Axosoft is customizable and you can use it to follow the metrics you need. The time-tracker is well developed and progress is updated in real-time . Working on mobile is also a big plus . Cons There is a learning curve and the program is hard to learn . The UI is especially is confusing and can be hard to navigate . Review Source R Reviewer Product Manager Used the software for: Less than 1 year ### "One of he best tools for Agile Project Management" April 23, 2018 5.0 Its a very good software for Agile projects managenment, it have some tutorials for begginers and if you aret familiar whit agile terms, roles and artifacts the help tool realy help you to understand the software and the agile Project management. Its very good job! Pros At our learning Company we use Axosoft to manage our instructional design process. It was very easy to implement and adapt to our workflow, and so easy when we want to personalyze the units, dashboards, add new data, etc. It helps us yet to trac our velocity, aceleration, and keep on top of the instructional design processes. Cons We really dont encounter a significative cons, only a few issue was when we change a start date for a history, or to a task once it was began, the dashboard shows it like if we change the effort, but only was a chance on start date Review Source R Reviewer R&D director Used the software for: 1-3 years ### "A good scrum tool for development teams" April 24, 2018 4.0 Pros Powerful features, integration with Gitlab, fairly customizable, lost of filtering and viewing options available. Cons Rigid in some areas, some calculations are not clear how they are done, no version management possible outside of sprints. 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