Bookafy Online Scheduling

5 / 5 100 reviews

Who Uses This Software?

Appointment based businesses including Sales organizations, Education, Counseling, Churches, Wellness (massage, chiropractic, etc), Home Services (carpet cleaning, window washing, etc), Spas & Salon.


Average Ratings

100 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.00/month/user
    See pricing details
  • Pricing Details
    Free accounts for all basic functionality Pro Accounts: $7 per user
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Bookafy Scheduling
  • www.bookafy.com
  • Founded 2013
  • United States

About Bookafy Online Scheduling

Bookafy has one of the most robust feature sets in the market... Our major differentiation is our design, a beautiful booking page and/or a seamless light box integration for your website (we can install for you, for free!). If you are design conscience and you want software that reflects your brand well... Try Bookafy! Yes, we have 2-way sync w/ Google, Ical, Outlook, Office 365 and Outlook Exchange, an Open API, Payments, Classes, unlimited users, unlimited appointment types, and more.


Bookafy Online Scheduling Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations

Bookafy Online Scheduling Reviews Recently Reviewed!

Ease to use platform with the best customer service I've ever had!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am still glowing from my experience with Bookafy. As someone who is not exactly the most tech-savvy person, I require a lot of hands-on customer service attention. When I called, I was lucky enough to chat with the Bookafy CEO. We chatted about my needs and how Bookafy would help my business. After I signed up for the free trial, he walked me through the entire platform until I was confident I could easily navigate it. He knows the platform in and out and explained to me how each setting would help streamline my business. I really enjoy working with Bookafy and look forward to growing my business with it.

Fast and easy

May 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I set my account up in about 5 minutes. I had a few questions, so I got help on chat with Sarah. She was great! I had their tech guy help me get the iframe into my website, he was amazing. I gave him my credentials to my WP site, he made a custom button for me, had the iframe installed (which in hindsite I could¿ve done myself because it is so easy after I saw what he did) and within about 40 minutes of signing up, I am totally operational and ready to take on the world. I tried another company before, when I got stuck there was no one to help. So Bookafy gets my business because the software is great and they are extremely helpful. Go gett¿m Bookafy!

Great Customer Service

Apr 30, 2016
5/5
Overall

Comments: I had an issue with some of the software that needed an immediate fix and Sarah helped me out! It was a fast and easy solution. Thank you Bookafy Scheduling.

Happy Happy Customer

Apr 29, 2016
5/5
Overall

Comments: I have used your services off and on for the last year and have loved every minute of it! I have not ever had any problems or issues at all!I also love that it seems daily you guys add new features, integrations and make it prettier and easier and easier to use. Your product just gets better and better! Keep up the good work!

Reports issue answered at lightning speed!

Apr 29, 2016
5/5
Overall

Comments: I love the online chat support feature Bookafy has! It isn¿t a fake robot chat, rather it is a live person there to help answer quick questions as needed. I was having an issue with some reports today and Sarah helped me within a matter of minutes via chat. Easy to use and a fast response. Very efficient!

Excellent support service

Apr 28, 2016
5/5
Overall
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The software itself is so user friendly and the customer service is always fast, friendly and reliable. I needed a little help getting all set up, but they were with me every step of the way.

Customer Service? Yes!

Mar 15, 2016
5/5
Overall

Comments: I have been with Bookafy for over one year now and can say I have never had a bad experience including my AWESOME customer service experience with Jason today. At times when I didn¿t quite understand what to do with the software, the Bookafy team was there to help in a jiffy! Thank you guys!!!

Email campaign help too?!?!

Mar 15, 2016
4/5
Overall

Comments: Sarah did an great job in walking me through connecting with Mail Chimp so that I could email all of my clients easily. Within a few minutes I already had a few customers schedule another appointment! Thanks Bookafy!

AWESOME

Mar 13, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Value for Money

Comments: I love Bookafy. It is simple, and the customer services is so great whenever you have questions! Thank you Bookafy for making such an easy system to use!

Great Response

Mar 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the chat service they have, the response is quick and easy. I also like that their phone number is readily available... but for me it was really nice to just ask a quick question as it came up... via chat. I was in and out in 60 seconds (probably 5 or 6 times). Really efficient and greatly appreciated.

Really nice Staff

Mar 12, 2016
5/5
Overall

Comments: The staff at Bookafy are fantastic. Very informative and patient to say the least. I called three times in one day for various problems and each one was resolved with great customer service. Another thing, its actually quite simple to use. I was expecting a long training process to get accustomed to everything... but within hours I was fully functional, staff were all online... we were all set up and ready to go! Love it!

Very Happy with the Switch

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We recently expanded our staff and wanted to switch to a new scheduling system. I know this is sort of minor, but we loved that Bookafy allowed us to change all of the colors and markings of the scheduling page to go with our brand. Rather than being stuck with whatever colors they offer, I can match the colors to my colors. Its beautiful the way it is built into our existing site via iframe! Very easy and professionally done. Thanks again Keep up the good work Bookafy.

Best available Web based software for Online Scheduling that we could find.

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We did a lot of searching around and realized there is no perfect product BUT... We've run our wellness business for 8 years now using a variety software programs. About 6 months ago, we became frustrated with the other solutions we were using and their support was terrible... they literally did not have a phone number to reach a real person in any circumstance. Bookafy and one other company appeared to be the best on paper. So I called Bookafy and grilled that sales person for atleast an hour about all the nuances of Bookafy. Sarah the sales person was cheerful and knowledgable and answered pretty much all of my questions. The other company I called never got back to me and didn¿t seem to care. Bookafy sure did! Yes, we push the limits of the features. Yes, we wish they would fix some of the "glitches" more quickly... but all in all we are very happy and this software is saving us a ton of time and a ton of money. Thank you Bookafy!

Simply Awesome!

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We looked at virtually every scheduling software out there and Bookafy has been a great experience. The cost is crazy low (don¿t tell them), the service has been really good (ive called and emailed a few times), its really easy to use, it has been a real breeze for my staff and receptionists to learn and implement the system pretty seamlessly into our business. The Bookafy customer service agent we have been working with is Sarah and she has been incredible.

Very Happy! Excellent Software!

Mar 09, 2016
5/5
Overall
5 / 5
Customer Support

Comments: I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software. I started using it when the company first launched, and frankly it was a little clunky... but their newest release was a MASSIVE upgrade. It is beautiful and so easy to use. I loved it before, but now I am thrilled. Saving tons of time, and adding years onto my life with the stress reduction! My favorite parts are... I really like the on-line booking, appointment confirmations, email marketing sync with mail chimp and syncing the calendar with my personal google calendar. Bookafy sets themselves apart from other software companies and are the only one I will ever use. Thanks Bookafy.

Helpful service - everytime!

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The BOOKAFY team is amazing. From sales to support, my business needs were taken care of quickly and thoroughly. Thanks Casey and Sarah - highly recommended!

Easy, Awesome, Super Fast!!!

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I would like to thank my Bookafy team for an extremely easy and lightening fast implementation. Everything was very easy to understand and Iappreciated having them take me through the system while on the phone. We had everything up and running within one day and I felt confident that their team was always there if I had any questions. Really happy!

Customer service

Mar 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Any time I have a questions customer service always goes out of their way to help. Great product! PS, this software literally saves me hours per day. Stoked. Happy. Loving it.

Ill be honest!

Mar 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We bought this program for our wellness center in Denver. I am not super tech savy, so at first I was a little overwhelmed. I watched a little ¿Start¿ video on their FAQ page and it was then I realized how simple this would be. I did most of the set up on my own, but then I called and spoke to Sarah she was phenomenal. She always answered all of my questions and was a real joy to work with.The software is good, but there is a lot involved so really take time getting to learn the various features. Go over everything numerous times and write yourself some cheat sheets to refer back to. Thanks, Sarah, for all your help.

Great Service

Mar 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I recently had an issue with changing some of my settings on Bookafy and made my first call to the support line. I reached a young lady named Sarah. I've been in the service industry since the beginning of time (I¿m old) and Sarah provided perhaps the best customer service experience I've ever received. Sarah identified the problem as a system issue and immediately suggested a potential workaround. Not only did she suggest it, but she then logged into my account and made the changes, showed me the changes, and we were all set. She genuinely seemed to enjoy her job and helping me, and it came out in the service she provided. My first experience with Bookafy Customer Support made me glad I switched from the other company. Bookafy delivered and I am a happy camper!

Customer service is great

Mar 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Even though there are a few things I couldnt figure out right away... Jason was quick to assist with any method possible to help. He even logged into my wordpress website an installed the iframe code... no extra charge. Just good ol fashion customer service... going the extra mile! Within hours, I was all set up and ready to go and still had the support to customize everything to my own company building greater relationships with my clients.

Strongly recommend!

Mar 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm so very impressed with this company. They are responsive and great to work with. They have anticipated every feature that I need and thought of almost everything! Thank you Bookafy.

Very good!

Feb 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have used Bookafy for about 1 year and have nothing but good things to say for the company and its app. We have had a great experience, our customers love it, our clients love it. Can't recommend highly enough.

Easy and flexible scheduling system

Feb 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love that it is simple. I love that it is robust. I love that the calendar is embedded into our website. I love that the colors of the app match my colors (all customizable), I love the payments at booking¿ so much to love. I highly recommend!

GREAT!

Feb 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have used Bookafy since we opened. We are just now beginning to understand how valuable it is in every phase of our business. We are up to 4 staff members, and this software pays for itself in the first 30 minutes of the month. What a great bang for our buck. Thank you Bookafy!

Hotel spa in Almafi

Feb 12, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We use this software for our boutique spa in Italy. We love the simplicity. We love the language changes based on our customers preference (we get customers that speak almost every language). This tool has been exceptional!

really great!

Feb 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thank you for the great software. I really love what you are doing and I love Bookafy for my business. Thank you!

Powerful Software

Feb 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are using the software for our business coaching company. We have 7 coaches that are working in almost every time zone with customers throughout the world. We have loved working with Bookafy and it has been invaluable. We drive all of our customers to schedule appointments on our website, and all of our staff use the staff links on their email signatures to set up appointments directly with them. It is tremendous!

customer service

Feb 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Beth was really helpful and had a great knowledge of Bookafy, thanks so much!

Great software for my medium sized massage studio

Feb 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Bookafy is Easy to use, has great features, and is Reliable, Cost Effective and overall huge time saver. Bookafy so far has saved me a lot of money and time. As a small studio this system has worked wonders for us and simplified our appointment booking process for guest and my employees. I would recommend the system to other studios.

Great for Golf Pro

Feb 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I do lessons for juniors and adults, and I have been using bookafy to streamline my scheduling process. Also, I have my customers pay at the time of booking through the Bookafy interface. It works great. I am scheduling more appointments, and making more money¿ all for just a few dollars this software costs!

Sales Guy, loves it!

Feb 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our sales team just started using Bookafy. It is really fantastic. Saves us all a ton of time. I love the design. Really happy!

Bookafy is a great!!!

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Bookafy has done wonders for my waxing studio. All of our customers are scheduling online (almost all) and we have cut down on a ton of no shows while adding a great deal of last minute pop-bye appointments. Couldn¿t be happier!

problem solved!

Jan 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Im a single operator counselor, and I love the simplicity of Bookafy. I am sure there are some systems that are more robust, but I love that it works simply after only a few minutes of set up... and I also love that they answer the phone when I call with my questions. it allows me a one counselor practice a chance to have the benefits of a scheduler and a call back service all in one. perfect solution for me!

So glad I found this software

Jan 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have been using this software for my personal training business... I am a teacher by day and trainer by night. I totally love this software. I save so much time with online scheduling, reminder messages, etc. It is truly fantastic.

Scheduling made easy!

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: am in the career counseling department at a university in Ohio (one of the big ones) and we started using Bookafy a while back, and honestly I couldn¿t be more happy. It is saving us a ton of time, it is super efficient and the students and staff/counselors are all just loving it! 5 Stars!

Bookafy is really great!

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I found Bookafy last summer when I was working to improve my scheduling for my summer gig... During the summers I wash windows, and this software works great. This fall I introduced it to my principal at the school (mid sized private school) and we started using it for parent teacher conferences. Hello Easy! Seriously, its dreamy. Just try it!

Hello Sanity, goodbye the old crazy me!

Dec 03, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I schedule all of the parent teacher conferences at our school, and three times per year I feel like I am going crazy. The razzle frazzle that it takes to book nearly 900 families with nearly 50 teachers is enough to make me want to pull my hair out. Then... we started using Bookafy. Seriously, this is ridiculous how easy it is. I send an email, and that¿s it. Then I am back to doing useful things in the office instead of going B.A.N.A.N.A.S! Sorry, I am just a little excited!

Lifesaver to the rescue

Nov 30, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is a service is speedy and professional

Very easy, great communication and wonderful support!!!

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are using the software as a way for students to schedule meetings with faculty and staff at a private university. It is saving us a ton of time and both the students and staff are loving it!

Awesomesauce

Nov 29, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Jason was the best customer service person that I can remember. Phone contacts and questions were often responded to within minutes. Jason was patient with our school staff and really helped us sort out all of the bells and whistles. Love the scheduling tool!

Vendor Response

by Bookafy Scheduling on December 04, 2015

Thank you Jessi!

This was our first year learning and using the scheduler

Nov 28, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Jason was amazing. He was very patient with us, as we seem to have some special circumstances with our scheduling at our school, and he was able to help us create all the parameters that we needed, even up to the day the final schedule was made live. I am excited to see how easy the scheduler will work for us during parent teacher conferences! I am still learning the software on our end, but the ability to talk to us over the phone/email/chat was a huge plus. Thank you.

Very helpful customer service and easy to learn program.

Nov 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love this software... one thing in particular... knowing that everyone has specific business needs, the Bookafy crew has been amazing at taking my feedback and improving their site. Frankly, it was good as is... and I wasn¿t going anywhere. But I gave them a little feedback
and right away they said, that is a great idea and a week later it was implemented. Look, I work for a software company and we aren¿t doing anything that fast. We barely take feedback and almost never implement requests (shhhh)... so needless to say I was very very pleased. This software honestly gets better and better every week. (I think they roll out a serious of features weekly).

Excellent and very affordable system

Nov 28, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable... Bookafy is giving us great value for themoney.

Cons: There are few features that are missing and would be useful, but I have no doubt that these will get added in due course as everything else has. The upside to this ¿con¿is that I asked them for the features and they said ¿great idea, we will do it¿. No biggie.

Overall: I would highly recommend and the value for money is excellent.

Fantastic Software, Highly Recommended!

Nov 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cons: A little tricky to set up, even if you are tech savvy.

Pros: I suppose the reason it is tricky to set up is because there are a ton of customization options. The good news... there was always someone at the end of the phone or emails to help out when I have needed it.
Overall: A highly recommended Bookafy Scheduling.

Excellent and very affordable system

Nov 28, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable... Bookafy is giving us great value for themoney.

Cons: There are few features that are missing and would be useful, but I have no doubt that these will get added in due course as everything else has. The upside to this ¿con¿is that I asked them for the features and they said ¿great idea, we will do it¿. No biggie.

Overall: I would highly recommend and the value for money is excellent.

Great system!

Nov 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been very impressed by Bookafy. The online booking has allowed my staff to spend much less time on the phone. I am just a 1 person business coaching firm, so spending less time scheduling means I can spend more time working with my clients. Couldn¿t be happier

Casey is Great to work with

Nov 27, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have a sales organization, and we use Bookafy to schedule our calls and meetings... and I worked with Casey early on to get our account all set up and working perfectly. There are so many options to customize, so I definitely recommend that new users do a walk through with the bookafy staff to make sure you are fully utilizing the software. Really great and has been working wonders in our business! Ps, I think casey is the owner... and it was pretty cool to have him help us with customer service and never made a deal about it... I didn¿t know he was the owner until long after... I guess that is what humble service looks like!

Great Customer Service!

Nov 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a pastor and I do a lot of one on one meetings with people from our church. Bookafy is saving me a ton of time scheduling, that is for sure... but one of the things that I really like it the reminders. We have almost entirely eliminated reschedules and no-shows which makes my life so much better. Love it!

Great!

Nov 26, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Every time I have a question, customer service always answers extremely quickly. The features and ease of the program are amazing. My company used to use another company and although the two are very different, Bookafy has shown to be much more effective for us and our clients. Really love this and will continue to be a loyal customer!

Great software

Nov 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We absolutely love our scheduling software. We often say we don't know how we ever did without it. We still have the same front receptionist, but she is now spending more of her time greeting customers, working on marketing, helping plan events, etc. I would estimate that she spends about 80% of her time doing non-scheduling related tasks, and before it was 80% on scheduling. For a small monthly fee, we are saving a massive amount of money and time and I couldn¿t be happier. Oh yeah, I wanted to say the customer service is great, love the online tech support. They have always been able to walk us through problems or issues we have had.

Customer service

Nov 26, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I hope Bookafy knows how lucky they are to have Beth on their team. I am clueless when it comes to technology and they have been VERY patient and generous with me. I feel terrible about how often I call given the low amount of money I pay, but they seem to be happy as can be to help. Thank you Bookafy

Great Customer Service

Nov 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was having a problem on my calendar. Started chating with Beth... We couldn't figure it out right away, but she provided superb and fast customer service by staying on the issue until it was resolved. She even went so far as to follow up with me by email later in the day to be sure everything was resolved to my satisfaction. I was very impressed by this. Thank you Beth!

Instant Help!

Nov 25, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I run a software company myself, and we use Bookafy to schedule our sales and set up calls... so I know what it is like trying to get the right amount of support for our customers. That being said, Bookafy has been tremendous to work with! Thank you Bookafy team!

Outstanding!

Nov 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I Called customer support this morning (Saturday) and I had the opportunity to work with Sarah on a few questions I was having. She was patient, informative and professional. Thanks for making my life a little easier this morning! BTW, I wasn¿t expecting anyone to answer their phone, for crying out loud it was Saturday AM, but Sarah let me know that after hours calls route to all of the customer support cell phones to make sure customers can reach help when needed. Pretty cool... I guess this is a benefit of working with a ¿startup¿ that wants to earn our business!

Is the customer service good? I have no idea, I haven¿t needed it

Nov 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I read all of the reviews about customer service, and I suppose they might be true... but I am even happier that I haven¿t had to find out for myself. I am pretty tech savy, but I wasn¿t expecting to be able to set up so easily without having questions. It is very intuitive, and I really really like Bookafy. Thank you!

Vendor Response

by Bookafy Scheduling on November 12, 2015

That is a very nice review. Thank you!

Best Customer Service!

Nov 12, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I found Bookafy it was amazing to me how much they offered in comparison to other scheduling software without the ridiculous price tag and fine print. I actually told them that I think they should raise prices, and they said ¿We are happy having a low monthly fee, no set up fee... and a lot of companies using it, we have no plans to change pricing¿. It sounded to me like they get that comment a lot, and knew exactly what to say... and frankly the answer was very refreshing... Not trying to pilfer small businesses, just
trying to make a great product. I was thrilled to find an honest company thatwas genuinely concerned in creating a product that could help me be more successful. Everyone I have talked to from Bookafy has been completely awesome to work with! The Bookafy set up team really went above and beyond to discover ways to use Bookafy software that worked for my unique business. Really Great!

Vendor Response

by Bookafy Scheduling on November 12, 2015

Thank you Stephanie!

Couldn¿t be Happier!¿ Brian

Nov 12, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: As a current user of Bookafy, I am now quite loyal to product. The benefits are great and couldn't imagine life without it. Sarah from their customer service team has been a tremendous help in customizing out account for our team. We are really happy and quite thankful. I know it is a bit cliché to say, but this software saves me so much time it is ridiculous. Love it!

Bookafy is Amazing!!

Nov 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I work for a company that manages over 75 locations nationwide. We have utilized a few other software platforms and Bookafy is by far the best to work with. I like two things in particular, 1. I can customize so much. From staff schedules to service stat times, colors, branding,etc. There is so much to customize for my business and for each of our specific locations. 2. Their support staff is fantastic. They are always available to help, they never complain for my many (maybe too many) questions. They are really nice and great to work with. Highly recommend!

Integrations are Key

Oct 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is awesome, and one thing I really love is all of the integrations. Granted, they don¿t do every integration on the planet, but they do a bunch that I was already using and it saves me a ton of time. I integrate with Google calendar, Quickbooks and Mail chimp. Its so nice that my personal calendar is synced up my work calendar (same with my staff), my accounting software is synced up with calendar (no double entry) and my marketing is all synced up. I am on cruise control and loving Bookafy!

Vendor Response

by Bookafy Scheduling on October 19, 2015

Thank you Emma for the kind words!

Couldn't be Happier!

Sep 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We manage a staff of about 15, and this software has been a life saver. We save so much time with the automation that our 1 scheduler is still relaxed even though she manages a schedule of roughly 50 appointments per day. Before we started using online scheduling, we had 5 staff members and our scheduling was totally stressful and time consuming. We wanted to grow, so we were looking at adding another admin to help... The cost of the second admin was going to be roughly 40K per year including benefits, plus 2-3K set up for desk, computer, etc. Then we started using Bookafy, and for $40 per month we were able to accomplish a lot more than we could with 3K per month. So happy, and I love their customer service!

Pros: ***SMS reminders to customers is amazing. ***I love that the customers get an email confirmation with the appointment attachment that saves to their personal calendar. ***I love the google calendar sync. Most of our techs use google on their phones, and although Bookafy is great for phones... many staff members like that it is saved to both Bookafy and Google. ***Payments- we keep meaning to get set up with their payment processor... but we have been using their system to simply record the transaction (one field to enter $ amount) and it has been really handy to track sales right inside the calendar app. ***I just started using the Zapier integration, and now everything is syncing to Quickbooks. I love that I dont have to double enter info. ***Reviews... this is big for us. We don't get it right everytime... before we were using Genbook and we did get reviews but we didn't know who the customer was or who the staff member was, so we weren't able to correct or praise as needed. If we would get an upset customer, we had to guess who to deal with. That was useless. Bookafy tells us who the customer is and who the staff member is so we can high five our staff or correct them as needed. Now, if we get a bad review we hop on it, solve the problem and customers are very happy. Syncing to my email CRM is awesome! I send out monthly emails, and I dont have to worry about syncing my customer list. Its done automatically. Yippie!

Great Company, Software and Customer Service

Sep 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The staff at Bookafy are tremendously helpful when it comes to account set up, answering questions and adding feautures. The software works great!

One of the best business decisions in over 20 years!

Sep 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Switched to Bookafy almost a year ago now. One of the best business decisions I have made in over 20 years in the massage industry. Great product, great support. I studied the competition for six months before going with Bookafy. I know that sounds a little crazy, but I wanted to find a good fit. What I liked about Bookafy then has only gotten better in time, as
they role out improvements on a regular basis. I love the software then, and I really love it now! If you are looking for software for your small business, look no further!

Vendor Response

by Bookafy Scheduling on September 21, 2015

Hello Dani, thank you for your nice review.

I love new start up businesses that kick butt

Sep 20, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I go out of my way to work with small start ups when possible. Most of the time it¿s a disaster. In this case, Bookafy is so darn good I could shout it from the roof tops. These guys are on to something really big and I have been telling everyone I know. Also, I called in and one time the owner answered the phone to help... he was super nice and helpful. I love Bookafy!

Quick and Easy help

Sep 20, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The chat is cool! They instantly answered my questions and resolved any issues I had! Very quick service and... most importantly the software is so darn easy to use!

Sarah is a awesomesauce!

Sep 20, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sarah went above and beyond to guide me to through the various features! Thanks to Bookafy (and Sarah) for helping to make the management our spa a whole lot easier. I am saving so much time I don¿t know what to do with myself!

Like a dream

Sep 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I could seriously be their before and after marketing story. My life was a wreck trying to keep up with returning phone calls/emails, appointment scheduling, confirmations, staff scheduling etc... within a week or so, I am completely at ease. Everything works so well and my business has been completely streamlined. I almost laugh at the small cost of the software compared to how much time I save. Its remarkable. I must be saving 30 hours per week easy. Also, our no shows are down, and revenue up. All for a measily $60 per month. So so so awesome.

Amazing Service

Sep 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am so impressed with the Service at Bookafy. Anytime I have a question, they are right there to help me! I have called, chatted and emailed,
all work great and I always get a quick response. I highly recommend Bookafy!

Excellent from Top to Bottom

Sep 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Always get a fast and efficient responses! The product kicks butt... love it.

Excellent Product and Customer Service

Sep 17, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: First, I must say that the customer service is very good. They are always there to help.

Thank you Sarah

Sep 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As always, Bookafy never disappoints! I live chatted with Sarah and she was so helpful and answered and solved my problem within a few minutes. Thank you for hiring great folks at Bookafy!

Great Customer Service

Sep 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had an issue with some of the software that needed an immediate fix and Sarah helped me out! It was a fast and easy solution. Thank you!

Happy Happy Customer

Sep 16, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have used your services off and on for the last year and have loved every minute of it! I have not ever had any problems or issues at all! I also love that it seems daily you guys add new features, integrations and make it prettier and easier and easier to use. Your product just gets better and better! Keep up the good work!

Reports issue answered at lightning speed!

Sep 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the online chat support feature Bookafy has! It isn¿t a fake robot chat, rather it is a live person there to help answer quick questions as needed. I was having an issue with some reports today and Sarah helped me within a matter of minutes via chat. Easy to use and a fast response. Very efficient!

Excellent customer service

Sep 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software itself is so user friendly and the customer service is always fast, friendly and reliable. I needed a little help getting all set up, but they were with me every step of the way.

Vendor Response

by Bookafy Scheduling on September 14, 2015

Thank you for the kind review!

Customer Service? Yes!

Sep 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been with Bookafy for over one year now and can say I have never had a bad experience including my AWESOME customer service experience with Jason today. At times when I didn¿t quite understand what to do with the software, the Bookafy team was there to help in a jiffy! Thank you guys!!!

Vendor Response

by Bookafy Scheduling on September 14, 2015

Thank you Jason!

Email campaign help too?!?!

Sep 14, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Sarah did an great job in walking me through connecting with Mail Chimp so that I could email all of my clients easily. Within a few minutes I already had a few customers schedule another appointment! Thanks Bookafy!

Vendor Response

by Bookafy Scheduling on September 14, 2015

Thank you Tim!

AWESOME

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love Bookafy. It is simple, and the customer services is so great whenever you have questions! Thank you for making such an easy system to use!

Vendor Response

by Bookafy Scheduling on August 26, 2015

Thank you Mike!

Great Response

Aug 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the 24 hour chat, the response is quick and easy

Vendor Response

by Bookafy Scheduling on August 26, 2015

Thank you Lara for your review. Please let us know if we can turn that 4 into a 5 for ease of use!

customer service

Aug 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sarah is AWESOME!!!!

Vendor Response

by Bookafy Scheduling on August 26, 2015

Hi Colby, thank you for your nice comments! Sarah loves helping our people!

Awesome Staff

Aug 23, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The staff at Bookafy are fantastic. Very informative and patient to say the least. I called three times in one day for various problems and each one was resolved with great customer service.

Vendor Response

by Bookafy Scheduling on August 26, 2015

Thank you Susan. We really appreciate the feedback!

Great with the switch

Aug 23, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We recently expanded our location and switched to a branding system. We loved that Bookafy allowed us to change all of the colors and markings to go with our brand. Its beautiful the way it is built into our existing site via iframe! Very easy and professionally done. Thanks again Keep up the good work Bookafy.

Vendor Response

by Bookafy Scheduling on August 26, 2015

Thank you Kara!

Best available Cloud based solution for POS & Online Booking

Aug 23, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: So there is no perfect product BUT... We've run our wellness business for 8 years now using a variety of non-integrated systems including AppointmentQuest and Intuit POS. About 2 years ago, we became very frustrated with the total lack of
customer support from our current solutions... they literally did not have a phone number to reach a real person in any circumstance. The role Bookafy would play for us was mission critical so I did some serious due diligence before selecting Bookafy. I created a massive feature spreadsheet that compared the 4 top contenders. Bookafy and one other option appeared to be the best on paper. So I called Bookafy and grilled that sales person for literally 3 hours about all the nuances of Bookafy. She was cheerful and knowledgable (I think her name was Sarah) and answered pretty much all of my questions. We have over 60 employees, so training and switching our software backbone is a huge hassle you really want to choose the right long term partner so you don't have to deal with all that work again. Yes, we push the limits of the features. Yes, we wish they would fix some of the "glitches" more quickly it seems that adding new customers might be getting more CEO focus than improving the user/customer experience. But so far, Bookafy appears to still be the best available option.

Vendor Response

by Bookafy Scheduling on August 26, 2015

Tari, thank you for the nice review!

Simply Awesome!

Aug 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We looked at virtually every scheduling software out there and Bookafy has been a great experience. The cost is crazy low (don¿t tell them), the service has been really good (ive called and emailed a few times), its really easy to use, it has been a real breeze for my staff and receptionists to learn and implement the system pretty seamlessly into our business. The Bookafy customer service agent we have been working with is Sarah and she has been incredible.

Vendor Response

by Bookafy Scheduling on August 26, 2015

Hey Alex, thank you for the nice review of Bookafy! We really appreciate the feedback!

Very Happy! Excellent Software!

Aug 23, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software. I started using it when the company first launched, and frankly it was a little clunky... but their newest release was a MASSIVE upgrade. It is beautiful and so easy to use. I loved it before, but now I am thrilled. Saving tons of time, and adding years onto my life with the stress reduction! My favorite parts are... I really like the on-line booking, appointment confirmations, email marketing sync with mail chimp and syncing the calendar with my personal google calendar. Bookafy sets themselves apart from other software companies and are the only one I will ever use. Thanks Bookafy.

Vendor Response

by Bookafy Scheduling on August 26, 2015

Hello Amber, thank you for the kind words! We will work hard on customer service to earn a 5 in the future. Thank you!

Helpful service - everytime!

Aug 23, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The BOOKAFY team is amazing. From sales to support, mybusiness needs were taken care of quickly and thoroughly. Thanks Casey and Sarah - highly recommended!

Vendor Response

by Bookafy Scheduling on August 26, 2015

Thank you Marie for your nice words. We really appreciate the feedback!

Easy, Awesome, Super Fast!!!

Aug 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would like to thank my Bookafy team for an extremely easy and lightening fast implementation. Everything was very easy to understand and I appreciated having them take me through the system while on the phone. We had everything up and running within one day and I felt confident that their team was always there if I had any questions. Really happy!

Vendor Response

by Bookafy Scheduling on August 26, 2015

Hi Sarah, thank you for your nice words and the nice review. We really appreciate you taking the time give your feedback!

Customer service

Aug 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Any time I have a questions customer service always goes out of their way to help. Great product! PS, this software literally saves me hours per day. Stoked. Happy. Loving it.

Vendor Response

by Bookafy Scheduling on August 26, 2015

Max, Thank you for your nice review and nice comments. We at Bookafy really appreciate you!

Ill be honest!

Aug 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We bought this program for our wellness center in Denver. I am not super tech savy, so at first I was a little overwhelmed. I watched a little ¿Start¿ video on their FAQ page and it was then I realized how simple this would be. I did most of the set up on my own, but then I called and spoke to Sarah she was phenomenal. She always answered all of my questions and was a real joy to work with.The software is good, but there is a lot involved so really take time getting to learn the various features. Go over everything numerous times and write yourself some cheat sheets to refer back to. Thanks, Sarah, for all your help.

Vendor Response

by Bookafy Scheduling on August 26, 2015

Lary, thanks for your honesty! I really appreciate your feedback!

Great Service

Aug 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I recently had an issue with changing some of my settings on Bookafy and made my first call to the support line. I reached a young lady named Sarah. I've been in the service industry since the beginning of time (I¿m old) and Sarah provided perhaps the best customer service experience I've ever received. Sarah identified the problem as a system issue and immediately suggested a potential workaround. Not only did she suggest it, but she then logged into my account and made the changes, showed me the changes, and we were all set. She genuinely seemed to enjoy her job and helping me, and it came out in the service she provided. My first experience with Bookafy Customer Support made me glad I switched from the other company. Bookafy delivered and I am a happy camper!

Vendor Response

by Bookafy Scheduling on August 26, 2015

Hi Ursula, thank you for your nice review!

Customer service is great

Aug 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Even though there are a few things I couldnt figure out right away... Jason was quick to assist with any method possible to help. He even logged into my wordpress website an installed the iframe code... no extra charge. Just good ol fashion customer service... going the extra mile! Within hours, I was all set up and ready to go and still had the support to customize everything to my own company building greater relationships with my clients.

Vendor Response

by Bookafy Scheduling on August 26, 2015

Ivan, thank you for your feedback and glad Jason was able to help! Keep in contact if we can help with anything in the future!

Strongly recommend!

Aug 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm so very impressed with this company. They are responsive and great to work with. They have anticipated every feature that I need and thought of almost everything! Thank you Bookafy.

Vendor Response

by Bookafy Scheduling on August 26, 2015

Hi Kalin, thank you so much for the nice review!

Love it! Life saver...

Apr 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thank you Bookafy... I found you on Capterra last month and I have been using your software ever since. This software has literally saved my life! I run an office with about 8 staff members and I cant believe how much time, energy and stress I took off my plate with this simple schedule. 2 months ago (prior to using Bookafy) I was spending my evenings from 6-7ish calling all of the next days appointments confirming. That in itself lead to a ton of phone tag. The automated reminders with Text/sms and email are fantastic. I could go on and on, but i will say, that before atleast half of my time was spent scheduling, rescheduling and reminding people. Now, its all done automatically. I couldn't be happier and the last 30 days have breathed life into me and my business. Thank you Bookafy!

Vendor Response

by Bookafy Scheduling on August 26, 2015

Kellie, thank you for the kind words. I really appreciate this!

No SMS/txt messaging, No follow up emails

Apr 02, 2015
2/5
Overall
5 / 5
Ease of Use
1 / 5
Customer Support

Comments: Looks easy but lacks too many essential elements. Promise for 24/7 service..... none.

Great software, tried a few others and this one is my favorite

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have about 20 reps out in the field daily, and this has been a great tool for our company. Instead of meeting in the office to get everyone their list of jobs for the day... the reps just look at their phones and off they go. Most of the time, we dont even meet now. Its saved us a ton of time and I couldn't be happier.

Tatless

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Bookafy has helped me keep all my meetings, appointments and schedules organized! It's great for in the office and away from the office!

Really easy to set up and use

Feb 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We manage a team of sales reps and we have been thrilled with using Bookafy. We've already referred Bookafy to several other businesses! Thank you!

Vendor Response

by Bookafy Scheduling on August 26, 2015

Hi Stephanie, thank you for the kind words and nice review!

Best $40 we have ever spent

Feb 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our staff went from overworked and totally stressed, so relaxed and massive reduction in hours. We are saving so much money on reduced staff costs and we couldn't be happier. Not only are we saving a ton of money, our staff is just so much happier and their stress is way down. Good job Bookafy!

Great tool for our sales reps!

Feb 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Bookafy to manage our outside sales team. It's really simple for us to place a route on their calendar, and for their retail stores to book appointments without needing to speak to them. Its been really helpful and our retail customers love it!

Vendor Response

by Bookafy Scheduling on August 26, 2015

Rick, thank you for the kind words!

Great tool for home services business!

Feb 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We run a 15 person carpet cleaning company in Seattle and recently started using Bookafy. Within days, our stress has gone down dramatically. We manage the calendar for 15 seperate trucks/techs out in the field, all from one master calendar. As well, we are getting so many more last minute appointments and our schedule is so much fuller than it ever was. Rather than phone tag, or end of the day call backs... customers are scheduling online and it is automatically going to the available staff... therefor filling everyones' calendar. Ecstatic. Best $40 bucks I've ever spent!