# Bookafy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bookafy the right Scheduling solution for you? Explore 137 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141483/Bookafy-Online-Scheduling/reviews --- Bookafy 4.7 (137) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bookafy Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews FL Fernando L Technical engineerElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: 6-12 months. “I also like its automatic reminders and it has integrations with popular calendar apps.“ August 10, 2023 LD Luigi D dMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “Unprepared and dishonest!“ November 9, 2023 FL Fernando L Technical engineerElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: 6-12 months. “As a frequent user, I find the interface very useful for making appointments and managing availability in a very easy way.“ August 10, 2023 cD chris D CEOEvents Services, 2 - 10 employeesUsed the software for: 1-2 years. “when we started using bookafy, we've encountered some issues, and because we couldn't wait for them to be solved, we had to change to another, more expensice solution“ February 16, 2021 FL Fernando L Technical engineerElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: 6-12 months. “In my view, it is a solid choice for companies looking to improve their appointment scheduling process.“ August 10, 2023 Raymond P CEO / OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Lack of development & features.“ September 7, 2020 JN Joseph N Information Technology SpecialistConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “Great with notifying meetings on time.“ May 12, 2024 ## Showing most helpful reviews Showing 1-25 of 137 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah D. Owner Machinery Used the software for: I used a free trial ### "Couldn't be Happier!" September 23, 2015 5.0 We manage a staff of about 15, and this software has been a life saver. We save so much time with the automation that our 1 scheduler is still relaxed even though she manages a schedule of roughly 50 appointments per day. Before we started using online scheduling, we had 5 staff members and our scheduling was totally stressful and time consuming. We wanted to grow, so we were looking at adding another admin to help... The cost of the second admin was going to be roughly 40K per year including benefits, plus 2-3K set up for desk, computer, etc. Then we started using Bookafy, and for $40 per month we were able to accomplish a lot more than we could with 3K per month. So happy, and I love their customer service! Pros \*\*\*SMS reminders to customers is amazing. \*\*\*I love that the customers get an email confirmation with the appointment attachment that saves to their personal calendar. \*\*\*I love the google calendar sync. Most of our techs use google on their phones, and although Bookafy is great for phones... many staff members like that it is saved to both Bookafy and Google. \*\*\*Payments- we keep meaning to get set up with their payment processor... but we have been using their system to simply record the transaction (one field to enter $ amount) and it has been really handy to track sales right inside the calendar app. \*\*\*I just started using the Zapier integration, and now everything is syncing to Quickbooks. I love that I dont have to double enter info. \*\*\*Reviews... this is big for us. We don't get it right everytime... before we were using Genbook and we did get reviews but we didn't know who the customer was or who the staff member was, so we weren't able to correct or praise as needed. If we would get an upset customer, we had to guess who to deal with. That was useless. Bookafy tells us who the customer is and who the staff member is so we can high five our staff or correct them as needed. Now, if we get a bad review we hop on it, solve the problem and customers are very happy. Syncing to my email CRM is awesome! I send out monthly emails, and I dont have to worry about syncing my customer list. Its done automatically. Yippie! Review Source JF Jeremy F. Owner Professional Training & Coaching Used the software for: 6-12 months ### "Great for scheduling with lots of integrations" August 2, 2019 5.0 I use Bookafy to allow my clients to choose their own appointments, directly from my website, without the hassle of back-and-forth emails on days/times. Since my google calendar integrates with it, I know that I can't be double-booked: two clients at the same time or by a personal conflict. I love that I can collect payments at the time of booking and have my Zoom meeting info sent out automatically. Pros Look and feel when integrated into my website, ability to customize, steller customer service (yes, I've used them a few times), and the different integrations with other services (google calendar, stripe, zoom, etc) Cons The 'back end' is not very intuitive, esp. when trying to find a particular setting Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Bookafy The combination of price, features, and look when integrated into my website made Bookafy the best choice for me. Review Source Bhavesh N. Founder/Creative Director Education Management Used the software for: Less than 6 months ### "Lots of Great Features but Most Miss the Mark" August 6, 2018 3.0 This tool has tons of features but most of them leave a lot of room for improvement. Pros \- Allows me to schedule meeting types and share the link so that people can schedule appointments with me. - Integrates with my google calendar and syncs \*both ways\* so that meetings set in bookafy are captured in my google calendar, and vice versa. - Allows me to accept payments through Stripe (but as of this writing, not Paypal). - Allows me program in some parameters such as where the meeting will be held (or include a clickable link to a web-conferencing link), questions I would like the other side to answer, and send reminders. - Intergrates with Zoom and a couple of other web meeting platforms. - Allows you to have a partially branded (with colors and logo) "schedule with me" page which you can integrate in your website. Cons \- Misses the mark in full, elegant and flawless execution of most features. - The integration with google calendar took a couple of weeks to get going. It was working but not fully. Once we got it going, it was working very well. - Stripe payments worked well but there were no other methods to accept payments at the time of this writing. - The setting of the meeting parameters felt clunky and unnatural. - The integration with Zoom requires a paid plan with Zoom. - The "schedule with me" page has a set design that I felt was ok but not that great. It's probably just a personal design preference, however. - On the plan I had, their own link was a part of the emails sent to my clients. Review Source Response from Bookafy Scheduling November 15, 2018 Hey there Bhavesh, thank you for the honest review... we have made a ton of improvements over the last few months... would you be up for giving it another try? All of the "cons' you have mentioned, we have updated and improved significantly. Would love to hear your feedback on the changes! :) DS Devin S. Financial Coach Financial Services Used the software for: 6-12 months ### "The Best Online Scheduling App I've Used!" October 4, 2019 5.0 I have lots of meetings between coaching clients and organizational partners, having Bookafy has relieved me of the stress of trying to get meetings booked. I just send my links and appointments happen. Bookafy stands out because of the great features and functionality, and because the customer service is the best I've witnessed. Very responsive and quick to offer help with anything that needs resolution. Pros I love the flexibility in creating appointment types, customizing availability and start times for meetings. Bookafy is easy to use and looks great on mobile. Cons There is nothing that I don't like about this software. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Bookafy Ease of use, and the emerging technology with automation and integration of other apps I use. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) After experiencing first hand how this app has made my scheduling easer, switching was a no-brainer for me. Review Source DD Deniz D. Info Marketing Coach Information Services Used the software for: Less than 6 months ### "Like undiscovered treasure" April 12, 2022 5.0 Pros simplicity, user interface and price plans ofcourse. Cons Mobile app should be developed with much more features ı think. For example at least we should choose option of apperance our calendar with different options like weekly, mountly or daily. It is ok for desktop but there is no any option in mobile version. Reason for choosing Bookafy youcanbook.me, jotform, calendly etc Switched from [YouCanBook.me](https://www.capterra.com/p/163194/YouCanBookMe/) simplicity, user interface and price plans ofcourse. Review Source VR Verified Reviewer digital designer Design Used the software for: I used a free trial ### "didnt work on iphone" April 18, 2020 3.0 so so Pros it is relatively easy to install on your web and it is free Cons i think if you are an app you it is imperative that your app work across all across the board on the most popular devise therefore for it not to work on the iphone is quite shocking Reason for choosing Bookafy no i passed on bookafy cos it didnt work on iphones Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) acuity is sucky and there is no obvious way to prevent double booking if service is provided by the same person - this app has the opposite problem Review Source Micka M. Director Information Technology and Services Used the software for: 6-12 months ### "You can’t look past Bookafy" December 19, 2018 5.0 I love that after a trade show before I’ve even had a chance to call prospects they are already booking appointments with me! It makes it so easy to say to someone, just check out my website and schedule a time that suits you. Plus I can offer direct services and related payments on there! Pros After comparing a multitude of appointment booking apps, it was an easy decision once I found Bookafy. Simple to implement, cheap for what it is, great customization components, they really have the end user and their clients in mind. Cons The only limitation I had was when setting up the WordPress iFrame, it wasn’t as straight forward as it could be, and the book now icons available really need some updating. Review Source Response from Bookafy Scheduling December 20, 2018 Hey there Micka, Thank you for the nice review. If you have a moment, book a call with us and we will get all of your buttons dialed in. And I am curious to know about your Iframe experience... it should be literally cut/paste. Would love to know what wasnt working. you can book a call here Https://demo.bookafy.com Thank you again for the feedback and kind words! John M. Operations Computer Software Used the software for: Less than 6 months ### "Dont Bother With Calendly" February 14, 2019 4.0 I love that i actualy got a loatening ear when I provided feedback. In all honesty I havent used Calendly's custoner support, but once. The answer was unfoetubately we dont offer that for marketing agencies. Bit bookafy did. I was way surprised thst i got even into a long mail conversation with support wven though I havent paid them a single dollar. Way rare, and impressive. Pros Everything about Bookafy ia better. - Better features in the free version - Live Customer Support even on the free version - better pricing and more feature rich on the oaid version - A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's I cant imagine anything in the market can compare. Cons Load time ia a little slow, but they are working on that. Review Source Response from Bookafy Scheduling February 15, 2019 Thank you John for the nice words! Raymond P. CEO / Owner Marketing and Advertising Used the software for: 2+ years ### "It works but lacks development & features. It's...rather basic." September 7, 2020 3.0 Eh. I can't really say the experience was necessarily bad, it just seemed like a lot of nickel and diming for features and the lack of progressive development alongside lack of communication, otherwise, it does what it's supposed to. Pros It does what it says, it's just very basic. For the time that I used it, I appreciated the simplicity of it's functions. Cons Lack of development & features. Support takes their time responding. The platform feels a bit, outdated compared to others. Review Source kristen H. President Marketing and Advertising Used the software for: Less than 6 months ### "Get Bookafy to save you time and energy getting appointments" November 15, 2018 5.0 Great product, pretty easy to set up, but I am used to finding my way in a sea of software. Worth the $. Pros I can create my own types of public and hidden appointments, so that clients and prospects may schedule time to meet or check in. There's the ability to take payments, and to create classes as well. Cons They do not integrate with PayPal--they work with Stripe and Authorize.net. Review Source Response from Bookafy Scheduling November 19, 2018 Thank you Kristen! JN Joseph N. Information Technology Specialist Construction Used the software for: 1-2 years ### "Streamline booking process with Bookafy" May 12, 2024 5.0 Pros I like how great it is with booking or scheduling appointments. Great with notifying meetings on time. Cons I am a happy user, got no dislike towards it. Review Source GS Greg S. President/CEO Non-Profit Organization Management Used the software for: I used a free trial ### "Amazing and Affordable" June 29, 2021 5.0 Upon reopening our library, we needed an appointment scheduler to manage visitors. I tried others, but Bookafy was so far above them that it wasn't even close. The free tier is a godsend for nonprofits, and the paid tiers offer affordable features for leveling up. I don't usually rave about software, but wow, Bookafy is smooth and easy. Pros I am so pleased with this product because it offers nonprofits like ours a way for our library patrons to schedule their own appointments without overloading our librarian with email exchanges. As many nonprofit managers know, products like this usually come with extreme limitations unless you move up to a higher tier, but this product was ready to go for us with lots of features right out of the box. I am grateful that Bookafy exists and is so affordable, not to mention it's just well done all around. I can't say enough about it. Cons Nothing. It all works beautifully and intuitively. Review Source SB Sashana B. Freelance Makeup Artist Cosmetics Used the software for: I used a free trial ### "Very simple" January 17, 2020 3.0 I wanted to ensure that I remain organized and keep in contact with my clients so that good business relationships are fostered. With Bookafy, I can do just that. Pros The scheduling portion of Bookafy is very easy to use and straight to the point. It has the perfect amount of features. Some software have so many features that it's almost overwhelming to use and unnecessarily complex. I didn't experienced that with Bookafy. I love the fact that I can create gaps of time between appointments so that I can rest and prepare for other clients. Also, I love the fact that I can adjust my availability so that my available booking hours are compatible with my school hours. Cons When inputting the types of makeup services I offer under "Appointment Types", I realized that there is no option to insert a display picture of what that service would look like. Having a display picture accompanying the type of appointment would not only make for better presentation, but would allow clients who are a bit more indecisive to have an idea of what that service would look like without having to go onto my main website or instagram page. I also had trouble finding the online payment feature. In fact, I still have not found it. But that is easily remedied by accepting payments in person upon arrival or by wire transfer. That being said, it isn't the easiest booking software to use but it can definitely be used efficiently. Review Source Amber W. Used the software for: ### "Very Happy! Excellent Software!" August 23, 2015 5.0 I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software. I started using it when the company first launched, and frankly it was a little clunky... but their newest release was a MASSIVE upgrade. It is beautiful and so easy to use. I loved it before, but now I am thrilled. Saving tons of time, and adding years onto my life with the stress reduction! My favorite parts are... I really like the on-line booking, appointment confirmations, email marketing sync with mail chimp and syncing the calendar with my personal google calendar. Bookafy sets themselves apart from other software companies and are the only one I will ever use. Thanks Bookafy. Review Source Response from Bookafy Scheduling August 26, 2015 Hello Amber, thank you for the kind words! We will work hard on customer service to earn a 5 in the future. Thank you! VR Verified Reviewer Enseignant Higher Education Used the software for: 6-12 months ### "Very descent online scheduling system for a good price" February 1, 2019 5.0 Pros Purchased a lifetime subscription through appsumo for Bookary and have been using it ever since. Love that it will sync TWO way with Office 365 or google calendar. Can set multiple time schedule with breaks (like for lunch or supper). Can collect payment upfront from clients to book appointments. Reduces no shows. Cons Would like to have the ability to approve certain types of appointment request. Review Source TK Tari K. Used the software for: ### "Best available Cloud based solution for POS & Online Booking" August 23, 2015 4.0 So there is no perfect product BUT... We've run our wellness business for 8 years now using a variety of non-integrated systems including AppointmentQuest and Intuit POS. About 2 years ago, we became very frustrated with the total lack of customer support from our current solutions... they literally did not have a phone number to reach a real person in any circumstance. The role Bookafy would play for us was mission critical so I did some serious due diligence before selecting Bookafy. I created a massive feature spreadsheet that compared the 4 top contenders. Bookafy and one other option appeared to be the best on paper. So I called Bookafy and grilled that sales person for literally 3 hours about all the nuances of Bookafy. She was cheerful and knowledgable (I think her name was Sarah) and answered pretty much all of my questions. We have over 60 employees, so training and switching our software backbone is a huge hassle you really want to choose the right long term partner so you don't have to deal with all that work again. Yes, we push the limits of the features. Yes, we wish they would fix some of the "glitches" more quickly it seems that adding new customers might be getting more CEO focus than improving the user/customer experience. But so far, Bookafy appears to still be the best available option. Review Source Response from Bookafy Scheduling August 26, 2015 Tari, thank you for the nice review! Alex T. Used the software for: ### "Simply Awesome!" August 23, 2015 5.0 We looked at virtually every scheduling software out there and Bookafy has been a great experience. The cost is crazy low (don't tell them), the service has been really good (ive called and emailed a few times), its really easy to use, it has been a real breeze for my staff and receptionists to learn and implement the system pretty seamlessly into our business. The Bookafy customer service agent we have been working with is Sarah and she has been incredible. Review Source Response from Bookafy Scheduling August 26, 2015 Hey Alex, thank you for the nice review of Bookafy! We really appreciate the feedback! Sarah S. Used the software for: ### "Easy, Awesome, Super Fast!!!" August 23, 2015 5.0 I would like to thank my Bookafy team for an extremely easy and lightening fast implementation. Everything was very easy to understand and I appreciated having them take me through the system while on the phone. We had everything up and running within one day and I felt confident that their team was always there if I had any questions. Really happy! Review Source Response from Bookafy Scheduling August 26, 2015 Hi Sarah, thank you for your nice words and the nice review. We really appreciate you taking the time give your feedback! Stuart S. Used the software for: ### "I love new start up businesses that kick butt" September 20, 2015 5.0 I go out of my way to work with small start ups when possible. Most of the time it's a disaster. In this case, Bookafy is so darn good I could shout it from the roof tops. These guys are on to something really big and I have been telling everyone I know. Also, I called in and one time the owner answered the phone to help... he was super nice and helpful. I love Bookafy! Review Source Holly S. Used the software for: ### "Sarah is a awesomesauce!" September 20, 2015 5.0 Sarah went above and beyond to guide me to through the various features! Thanks to Bookafy (and Sarah) for helping to make the management our spa a whole lot easier. I am saving so much time I don't know what to do with myself! Review Source KH Kellie H. Owner Used the software for: ### "Love it! Life saver..." April 2, 2015 5.0 Thank you Bookafy... I found you on Capterra last month and I have been using your software ever since. This software has literally saved my life! I run an office with about 8 staff members and I cant believe how much time, energy and stress I took off my plate with this simple schedule. 2 months ago (prior to using Bookafy) I was spending my evenings from 6-7ish calling all of the next days appointments confirming. That in itself lead to a ton of phone tag. The automated reminders with Text/sms and email are fantastic. I could go on and on, but i will say, that before atleast half of my time was spent scheduling, rescheduling and reminding people. Now, its all done automatically. I couldn't be happier and the last 30 days have breathed life into me and my business. Thank you Bookafy! Review Source Response from Bookafy Scheduling August 26, 2015 Kellie, thank you for the kind words. I really appreciate this! UO Ursula O. Used the software for: ### "Great Service" August 22, 2015 5.0 I recently had an issue with changing some of my settings on Bookafy and made my first call to the support line. I reached a young lady named Sarah. I've been in the service industry since the beginning of time (I'm old) and Sarah provided perhaps the best customer service experience I've ever received. Sarah identified the problem as a system issue and immediately suggested a potential workaround. Not only did she suggest it, but she then logged into my account and made the changes, showed me the changes, and we were all set. She genuinely seemed to enjoy her job and helping me, and it came out in the service she provided. My first experience with Bookafy Customer Support made me glad I switched from the other company. Bookafy delivered and I am a happy camper! Review Source Response from Bookafy Scheduling August 26, 2015 Hi Ursula, thank you for your nice review! BM Bill M. Used the software for: ### "Fast and easy " May 8, 2016 5.0 I set my account up in about 5 minutes. I had a few questions, so I got help on chat with Sarah. She was great! I had their tech guy help me get the iframe into my website, he was amazing. I gave him my credentials to my WP site, he made a custom button for me, had the iframe installed (which in hindsite I could've done myself because it is so easy after I saw what he did) and within about 40 minutes of signing up, I am totally operational and ready to take on the world. I tried another company before, when I got stuck there was no one to help. So Bookafy gets my business because the software is great and they are extremely helpful. Go gett'm Bookafy! Review Source EP Emily P. Used the software for: ### "Casey is Great to work with" November 27, 2015 4.0 We have a sales organization, and we use Bookafy to schedule our calls and meetings... and I worked with Casey early on to get our account all set up and working perfectly. There are so many options to customize, so I definitely recommend that new users do a walk through with the bookafy staff to make sure you are fully utilizing the software. Really great and has been working wonders in our business! Ps, I think casey is the owner... and it was pretty cool to have him help us with customer service and never made a deal about it... I didn't know he was the owner until long after... I guess that is what humble service looks like! Review Source KK Kelly K. Used the software for: ### "Excellent and very affordable system " November 28, 2015 5.0 Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable... Bookafy is giving us great value for themoney. Cons: There are few features that are missing and would be useful, but I have no doubt that these will get added in due course as everything else has. The upside to this 'con'is that I asked them for the features and they said 'great idea, we will do it'. No biggie. Overall: I would highly recommend and the value for money is excellent. Review Source Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.