# Follett Aspen SIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Follett Aspen SIS the right Student Information System solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141500/Aspen/reviews --- Follett Aspen SIS 3 (21) [View alternatives](https://www.capterra.com/p/141500/Aspen/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Follett Aspen SIS Ease of use 2.9 Customer Service 2.6 ## Pros and Cons in Reviews BM Bernice M Office ManagerEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Trillium did everything we needed with ease and we were able to do our jobs safely and successfully..“ November 22, 2020 BM Bernice M Office ManagerEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Having to print 18 bus lists and manually cross out students and then add or remove additional students throughout the day as records change is tedious, time consuming and far too risky for error.. thereby threatening the safety of children if mistakes are made.. If we had these two basic functions we would be more successful!“ November 22, 2020 JJ Joleen J CounselorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “this makes it difficult to create a class rank list.“ January 12, 2022 CL Cary L StudentChemicals, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The user interface is dated.“ May 25, 2021 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon B. Senior Client Executive Used the software for: 2+ years ### "Aspen is used by dozens of our school districts customers representing over 1,500 schools in PreK-12" November 27, 2017 5.0 We are working with Follett to provide easier access and seamless integration to 3rd party applications in areas outside SIS such as classroom support and collaboration tools. Pros Fully enterprise-grade software, Aspen was the only product that could scale to support the 50+ school districts and hundreds of thousands of students we are running on our managed SIS service. It has a broad and deep range of functionality that covers almost every need at the school and school district level, while also providing the local capabilities required to support individual students, teachers, parents, counselors and administrators. The solution is also very flexible, allowing a high degree of customization and personalization straight out of the box. From a technology standpoint, Aspen is based on Microsoft SQL Server and .NET technology with a browser-only UI, so Aspen is built for and fully compliant with a multitude of web and cloud environments. The modularity of the design makes Aspen the easiest product to set up and manage while still allowing for localization, integration, reporting, etc. The other key issue for us was security and data privacy, where we used Aspen combined with AD to enable permissions for data access only on a very strict need-to-know basis as required by federal law. From a company standpoint, with over 600,000 active students to support, stability is very important to us. Follett Software is part of Follett Inc. which is a $4B company with 140 year history dedicated to education, so these guys aren't going anywhere! In the very fragmented education software space, that was very important as we were making a 10+ year commitment. Review Source NH Neal H. Systems Engineer Education Management Used the software for: 1-2 years ### "Great all around solution" January 26, 2026 5.0 Pros Great full solution for student management, very easy to use with its intuitive user interface. Customer support is usually very helpful. Cons Is expensive and for large issues it can take time for support to get back to you with a proper fix. Review Source AK Alma K. Educator Education Management Used the software for: 2+ years ### "Waste of valuable work time." May 15, 2024 1.0 I've been forced to use it because the school board purchased it but I would not ever recommend it. My quality of writing report cards has gone down because of the product's inability to save automatically and its inability to create comments that are easily stored and retrieved. It's hard to write a thorough and nice report card when our patience is strained with a subpar programme. Pros I can set up a class list but so can google. Cons Setting up comments doesn't allow for flooding of comments without having to go in to each individual student to change the name and pronoun. Many teachers teach literally hundreds of students a day and this is asinine. Furthermore, the inability to create a better organized comment bank that searches with efficiency should not be complicated but this system is terrible and again wastes valuable time. Having to hit "post" and save as often as possible is also absolutely frustrating. I would never buy this product or use it. Teachers have much more important things to do than to waste time on all its inefficiencies. Switched from [First Class Software](https://www.capterra.com/p/10017460/First-Class-Software/) Board made the switch without asking teachers. Review Source SB Shelby B. School Counselor Education Management Used the software for: 2+ years ### "Aspen for Counselors" February 13, 2023 4.0 Overall it's a comprehensive program for student information management, though I believe it could use some updating for ease of use. Pros The software is easy to use and is comprehensive for educators. Cons Running reports is a lengthy process and you have to create "filters" to save common run reports. I wish this was an easier process. Switched from [Power School](https://www.capterra.com/p/16487/Power-School/) Changed districts Review Source VR Verified Reviewer process engineer Chemicals Used the software for: 2+ years ### "Review regarding Aspen plus software " October 11, 2021 5.0 By using this aspen software generally do simulation and modelling and also use to find various parameters at given process conditions also it is used for doing optimization of plant and heat integration, detail study of equipment. Pros Aspen plus is a very powerful tool for the process industry for making the simulation and modelling it provides a wide variety of equipment and tool for making the proper simulation and also we can find process parameters for binary and single components and also we can do optimization and sensitivity analysis for better process performance. Cons Sometimes it takes a long time to run a simulation apart form that everything is fine about this platform Review Source BM Bernice M. Office Manager Education Management Used the software for: Less than 6 months ### "Mixed Feelings " November 22, 2020 1.0 I’m 49 years old... Trillium did everything we needed with ease and we were able to do our jobs safely and successfully.. Unfortunately, Aspen struggled to provide us with the most basic of tasks.. I would say these past few months with the new program were the worst job experience in my entire life and I believe the majority of office managers at BWDSB, teachers, principals, guidance personnel and anyone who worked in the program would agree with me.. Covid 19 was NOT the issue... Setting up report cards was ridiculously time consuming and so many simple tasks take far too many steps.. surely our time would’ve been better utilized if the tasks were streamlined. I do love all of the options the system offers in regards to manipulating data but there are a few basic things I think could be improved.. When we create a new homeroom in Schedules and attach a teacher to it and pull students into it, then we should NOT need to have to go to that staff member, type in the homeroom and then in addition have to select the students and link them to the homeroom we typed into the staff members name. There is TOO MUCH ROOM FOR ERROR.. in my opinion.. in the 21st century when you create the homeroom in schedules and assign the teacher and students that should automatically update them in the student list and staff list. When we added all of the subjects/sections in Schedules I think they should be in a separate place apart from the Homerooms! now i’ve run out of space :( Pros I like that we can create our own field sets so that we can search by First name and even parents names. I also like how easy it is to download info into excel spreadsheets.. I love being able to download class lists into WORD documents so I can create quick tally sheets.. Cons The most basic function that is missing is the fact that attendance doesn’t communicate with the Bus Manifests and remove and/or add students as their attendance info updates through the day. The other missing element is the option to create a bus EXEMPTION list that REMOVES students who are on pick up that day. Having to print 18 bus lists and manually cross out students and then add or remove additional students throughout the day as records change is tedious, time consuming and far too risky for error.. thereby threatening the safety of children if mistakes are made.. If we had these two basic functions we would be more successful! 🥰 Review Source JJ Joleen J. Counselor Education Management Used the software for: 2+ years ### "Aspen" January 12, 2022 3.0 Pros I like the reports we can run. Unofficial and official transcripts are VERY quick to run and pop up for individual and even bulk students. I appreciate we can make our own filters. Cons There is not a "class rank" report. this makes it difficult to create a class rank list. Review Source VR Verified Reviewer Teacher Education Management Used the software for: Less than 6 months ### "One of the most archaic systems I have used" May 3, 2019 2.0 I cannot believe our district paid money for software as archaic as this. I feel like no user-design experience went into the creation of this thing. Poor programming can be seen everywhere. Multiple clicks and screen reloads are required to submit a simple thing such as attendance, which can take upwards of 10 minutes per class. The bottom line is I would rather keep a paper and pencil gradebook than use this software. Pros Ability to email all student from inside the portal. Cons \* Attendance set up is painful. Say a student is not there, you mark them absent. Click submit. Then they show up. As a teacher you must now mark them present, click submit. Wait for the page to reload. Mark them tardy, click submit. Then to add to that you may only submit 3 changes per reload before the system produces an error. Am I being tortured. \* Lets talk about the assignments and gradebook. Naming assignments requires you to create "GB Column Name" which is limited to 10 characters long and must be unique. This is just lazy programming. Why can't we have an unlimited character string. \* Most other gradebook software, even the ones that are FREE allow the user to upload grade from a spreadsheet or csv file. Not Aspen Follett. \* Do you like to write comments such as marking an assignment that was turned in late, or incomplete, or completed with one-on-one assistance from an aid? You cannot do this by simply clicking a checkbox. You must instead physically type this as a comment after opening each student's individual assignment record and saving and reloading the next screen. \*Student experience is almost as bad as the teacher experience. Students must go thru multiple screens of navigation (up to 13 screen reloads) in order to view the assignments and grades for their 8th period class. Review Source TW Tammara W. Teacher Education Management Used the software for: 1-2 years ### "Is this a 2-Year Pilot Program?" May 20, 2020 1.0 Pros I honestly can't think of one and that is really sad. Cons This is the most user unfriendly application I've ever had to use as a professional. Simple tasks require a series of clicks and refreshes and a basic task that should be easy, such as creating a printable roster is unbelievable. No one has figured out how to do this after almost two years of use. It's not appealing to look at, the fields to enter assignment information are far too small (limit the user to 8 or 9 characters), and it's just a poor platform. If this were free, it would still be too much money because the amount of time that goes into learning simple tasks that should be no-brainers in 2020 are far to involved. The running rumor is that someone high up in CPS must have a personal or business relationship with an ASPEN Developer. Review Source MW Michael W. teacher Education Management Used the software for: 6-12 months ### "Terrible program. Why did our school board buy this?" January 31, 2023 1.0 Frustrating, time-consuming, angry, almost unusable. Pros Absolutely nothing. This is simply the most user unfriendly product I have ever used. Cons It is difficult to do anything. It is glitchy. Maybe if you love tech, you can use it. I am just a teacher and spend far too much time figuring things out on this program while I should be doing productive things. Review Source JM Jason M. Teacher Education Management Used the software for: 1-2 years ### "Difficult to use" August 30, 2019 1.0 Aspen is overly complicated. My co-workers are generally confused on how to use it, and navigating it is cumbersome. The old systems were far more effecient. Basic functionality and use just is not there. Pros The idea of having more information and functionality Cons It is extremely hard to use and has many glitches. Even the simple act of finding a student’s schedule requires multiple menus and is very glitchy. For example, the only way to get the complete schedule is to press the back browser several times. When trying to find a student, the search field of the entire school is broken down by 100 or so students. We have over 1,000 students. I have to guess which field the student is in before I am able to search. When I print out student information (profile, schedule, etc.) the print out is not aligned, and looks disorganized. Review Source MG Margaret G. high school teacher Primary/Secondary Education Used the software for: 2+ years ### "Aspen can be clunky" December 15, 2022 4.0 Pros The only thing I like about using Aspen is that I've just gotten used to it. Cons I feel that Aspen for entering student grades is a bit clunky and could be updated to make it easier for the teachers. Maybe have less buttons to press especially when submitting grades! Review Source BH Barry H. Elementary Teacher Education Management Used the software for: Less than 6 months ### "The Worst Program I've Ever Seen" June 17, 2021 1.0 Aspen has only created problems; it has solved nothing. Pros Um...it's named after a tree that's kinda pretty? Cons I now have to use this for attendance and report cards. The attendance part is OK despite a couple of glitches, but the report card writing program is the worst I've seen in 20 years of teaching. How can it be worse than what I was using 20 years ago? I thought technology and programming were constantly being updated and improved over time. How can this product exist now? How much cheaper was this compared to the competition? This is the most user-unfriendly program ever. Review Source CL Cary L. Student Chemicals Used the software for: 6-12 months ### "Aspen is the premier in the category" May 25, 2021 4.0 It is a little cumbersome in the user interface. The program is designed for knowlegeable users. That said, it is able to do calculations that would be impossible to do by hand. Pros Aspen has been around for a long time. It does amazing calculations in the background that would be impossible to do by hand. The answers may actually mean something if you have the expertise to ask the right questions. Cons It is very complex. The user interface is dated. It is still using Fortran 77 as the basis for the programming. The answers you get are very dependent on the inputs you provide and the calculation methods you select. The user must be knowledgeable in the process. Review Source SD Sara D. Information Technology Supervisor Education Management Used the software for: 2+ years ### "Top notch customer service!" May 29, 2021 5.0 Pros It is very evident that Follett Aspen cares about their customers and meetings their needs. I love that I can easily configure Aspen to meet the needs of my district initiatives. Cons Aspen is so extensive. It does have any thing that I don’t like. Review Source ML Marie L. Teacher Education Management Used the software for: Less than 6 months ### "Not user friendly" October 18, 2022 1.0 Negative. Pros So far, I have not found any. We are being forced to quickly learn this new software with no extra time to do so. Cons It is not user friendly. They launched it too quickly and did not give us enough time to learn it. The old software (Trillium) did the job for many many years and we had ZERO issues with it. Since ASPEN, we have run into MANY MANY issues that had made our job as teachers harder. Review Source SM Shesh M. CFO Education Management Used the software for: 6-12 months ### "AVOID" November 25, 2020 1.0 Pros There is nothing to endorse about this software. Cons This software is not ready for prime time. It has been an embarrassment as a corporate roll out. Customer service is garbage. Nothing works. Basic functionality like printing report cards - nope. Integrations with other software products - all broke. Do not waste tax payer dollars on this product. Review Source CS Camilo S. aux lab Cosmetics Used the software for: Less than 6 months ### "SIS y sus ventajas" November 8, 2023 5.0 Pros Su amigable interfaz, ayuda a que el proceso de recopilacion y cruce de datos sea mas facil a la hora de descargar informacion. Cons la asistencia al cliente en el momento de inconvenientes como fallos en el sistema. Review Source jM john M. music teacher Music Used the software for: 2+ years ### "USE AT SCHOOL" July 15, 2019 5.0 Pros it contains a lot of useful information and is easily accessible Cons some functions are not user friendly, takes too much time to find information Review Source JL Josee L. Enseignante Education Management Used the software for: Less than 6 months ### "Un logiciel non adapté pour les écoles élémentaires " October 18, 2022 2.0 Pas approprié pour l’élémentaire. Trop compliqué pour les besoin a l’élémentaire Pros Les contacts et les pei facile à trouver Cons Pas prêt pour un système francophone L’option résultat trop compliqué. Je passe plus de temps à entrer des données. Je suis une enseignante pas une employée de bureaux Review Source EN Erica N. Social Media Manager Marketing and Advertising Used the software for: I used a free trial ### "Love Aspen!" May 1, 2021 5.0 This software has made it easier to communicate. The ease of use with it is amazing. We love using Aspen at my work. Pros I loved the functionality and ease of use most about this software. Cons No cons to this software. I have no cons. Review Source Similar Products Featured