Fog Creek Software

FogBugz

4.5 / 5 6 reviews

Who Uses This Software?

Fog Creek Software built FogBugz and Kiln to help developers build better software.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $18.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Fog Creek Software
  • www.fogcreek.com/fogbugz/
  • Founded 2000
  • United States

About FogBugz

Bug tracking, project planning and management, and customer support software built by developers for developers.


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FogBugz Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management

FogBugz Reviews Recently Reviewed!

Tracking bugs made easy

Nov 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Logging bugs and feature requests is pretty easy with Fogbugz. It's then easy to track and search for existing cases. Assigning bugs to staff is easy and helps keep track of progress.

Cons: If people do not log bugs correctly there can be various duplicates. This may be user error but it could be improved when logging a case to show potential duplicates.

Overall: For relatively small teams it is easy to track bugs, it's much more effective than email.

Great support and development tool

Oct 25, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I like how powerful fogbugz can be and how customizable it is. You can use it in a very basic way or create custom fields and filters and add a lot of custom options.

Cons: I dislike just how complex it is. Settings are not neatly organized and you can end up digging for a setting in many different locations

Fairly useful tool to track issues

Jun 07, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Able to filter the cases and save any way that works for you.
Web interface is rather easy to navigate.

Cons: I think it gets a little confusing when a single issue spans across multiple groups. Sometimes permissions to groups cause issues.
To be effective, everyone must use it otherwise things can be forgotten.

Overall: Keeps current issues organized better than e-mail. If everyone got on board to use it, I think it would be very beneficial.

Wouldn't want to live without it.

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: We've been using FogBugz for issue tracking through 8 releases of our engineering software with a team spread over 3 continents. Anyone can open an issue, including virtual users per email. From there we have a modified Kanban setup that tracks the issue from backlog to current release MustDo, WIP, InQA, Done, assigning it along the way to the various players. Anyone can add notes, thoughts, suggestions at any stage and there is time-tracking, which, combined with the excellent searching and viewing features, allow us to report hours spent per task or project area, numbers of opened, resolved, closed issues per person, etc. A couple of times we have needed technical support and FogCreek was there immediately. We have evaluated other options once or twice but have not found anything tempting. Costs a bit but worth the money.

Excellent for small businesses

Nov 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We've used FogBugz for years and were extremely happy with it. Unfortunately we switched away when we grew and personally I'm very unhappy with the switch (to JIRA). FogBugz is great for day-to-day users. Entering cases is very straightforward, as is organizing and searching for them. It has a very user friendly simple search and a great advanced search (really thanks to Lucene).

Pros: Everything about day-to-day usage is wonderful. Quick to enter cases, quick to manage, easy to search. Especially love the keyboard shortcuts.

Cons: Price. It's great for small teams but once you grow past a few dozen users, it gets very expensive.

Nov 19, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money