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FogBugz is designed by developers for developers to help track issues, plan projects and build better software.

Product Details

FogBugz provides all you need to make great software, including project management, issue tracking, and support, fused with just enough process to help you deliver. FogBugz shows you the issue and project info you need, alongside updates from your integrated tools. As well as providing expert advice and insights from two decades of studying how great software really gets built.

Contact Details

FogBugz

https://www.fogbugz.com/

Founded in 2000

Located in United States

Filters and Integrations
Cases
Version Control
Feature Rich
Evidence Based Scheduling

Starting Price

  • $15.00/month

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

FogBugz Features

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

FogBugz Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4/5

Showing Most Helpful

Showing 22 of 22 reviews

Showing Most Helpful

Showing 22 of 22 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Computer Software, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 21, 2017

“Tracking, logging and updating development issues with ease”

ProsCustomisable so you can add you own fields and track in a way suited to your processes. Searching is very flexible, each field can be searched against. Fix dates and versions allow you see easily when an issue was resolved. (assuming the Devs correctly filled it in). You can link cases together so if there is connection you can see the related cases in a panel at the side. You can make parent and child cases so if you can feature that can be broken into lots of sub tasks or features this is then easy to see. You can set yourself to be email updated on case changes and updates. Hosted service , so no updates to apply, servers to upgrade and maintain.
ConsSearches can be save but your 'default' preference cannot be. e..g if you usually only want to find bugs not search through features this has to be selected everytime. Recent updates have made the screen a bit cluttered compared to the previews views, although this could be due to not being used to the layout compared to previous versions.
Reviewer Source 
Source: Capterra
December 21, 2017
Avatar Image
Becky Jewell L.
Director of Customer Success
Internet, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 20, 2018

“Excellent for tracking projects and bugs”

OverallSaves time and is simple - great web based bug/project tracking software for a midsized team. I don't have to worry about Fogbugz moving features around. Customer support is good.
ProsI like the case, task, and subtasking abilities and how Fogbugz displays these in list form. Fogbugz has always been more list-based than panel-based(like Jira) which I think works when you have a huge amount of tasks or a very large team. When running a team of about 5 people I can see each person's name and a list of which tasks/bugs each person is working on. It's also easy to add custom fields and set up workflows with the custom fields.
ConsFogbugz has looked the same for years, which is good for people who have used it for a long time, but it is hard to get new users/employees excited about using Fogbugz or to really believe in its modern capabilities. It's simple though
Reviewer Source 
Source: Capterra
May 20, 2018
David C.
QA Manager
Computer Software, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 28, 2017

“Easy to use bug tracking system that allows users to log bugs and features with priority levels”

OverallMain benefits were the ability to log and track bugs through a development cycle. We also used it for features. The ability to add sub cases to each issue was useful
ProsEase of use, no real training required Allows you to add your own custom fields Easily tag bugs that will be fixed for a certain version set suitable priority levels for each bug Can filter using any field Can log features, bugs and tasks
ConsThe search is difficult to use once you have large amounts of data, especially if bugs dont have suitable titles No real project management options Not suitable for estimating/planning of bug fixing in agile cant write as complicated queries as you can in other software
Reviewer Source 
Source: Capterra
November 28, 2017
Margaret R.
Project Manager
Oil & Energy, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
December 27, 2016

“Wouldn't want to live without it.”

OverallWe've been using FogBugz for issue tracking through 8 releases of our engineering software with a team spread over 3 continents. Anyone can open an issue, including virtual users per email. From there we have a modified Kanban setup that tracks the issue from backlog to current release MustDo, WIP, InQA, Done, assigning it along the way to the various players. Anyone can add notes, thoughts, suggestions at any stage and there is time-tracking, which, combined with the excellent searching and viewing features, allow us to report hours spent per task or project area, numbers of opened, resolved, closed issues per person, etc. A couple of times we have needed technical support and FogCreek was there immediately. We have evaluated other options once or twice but have not found anything tempting. Costs a bit but worth the money.
Source: Capterra
December 27, 2016
Heena N.
Fogbugz user
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
April 20, 2018

“Fogbugz is an easy to use bug tracking tool.”

Pros- user-friendly UI - import list of bugs in csv file - intutive - new projects and milestones can be easily added - easy to drag drop images/files in bug description - easy formatting of content - best UI as compared to similar bug tracking tools - bug description is editable. This feature is not available in similar tools
Cons- takes time to load - content of table (made in excel) cannot be pasted - keep changing its name, new name Manuscript is not an appropriate name.
Reviewer Source 
Source: Capterra
April 20, 2018
Verified Reviewer
Computer Software, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
November 6, 2017

“Tracking bugs made easy”

OverallFor relatively small teams it is easy to track bugs, it's much more effective than email.
ProsLogging bugs and feature requests is pretty easy with Fogbugz. It's then easy to track and search for existing cases. Assigning bugs to staff is easy and helps keep track of progress.
ConsIf people do not log bugs correctly there can be various duplicates. This may be user error but it could be improved when logging a case to show potential duplicates.
Reviewer Source 
Source: Capterra
November 6, 2017
Phillip S.
Tech support
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 14, 2019

“Easy software to track issues with hardware and software”

OverallEasy to lookup old issues and see how they were solved for reference.
ProsCan make cases parent or child that will automatically link together. Emails when case is updated also can see cases that you are watching once logged in.
ConsSome delay when email is sent. Sometimes cases that are supposed to send notifications do not appear.
Reviewer Source 
Source: Capterra
June 14, 2019
Verified Reviewer
Consumer Electronics, 51-200 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
4/5
Features
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
August 20, 2018

“Unorthodox Use Proved to be a Challenge”

ProsAs a previous company we used this software as a suto-CRM type of system for project management / customer service. We would create unique support email addresses for each of our clients and they would email that address to create new cases within their own project. It was handy that things were able to consolidated to each project. It was nice to be able to make notes and send emails directly from cases.
ConsThis was not the easiest software to use and navigate. I was a fair tech savvy person and it took me some time to get use to it. As a manager it was a challenge to teach my team how to use the system. Granted we used it in a method not what it is designed for, but it still had a cumbersome navigation system. Unless you are comfortable working and designing filters you will have a learning curve regardless of how savvy you are.
Reviewer Source 
Source: Capterra
August 20, 2018
Verified Reviewer
Education Management, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
June 10, 2018

“Fogbugz is a strong bug tracking tool”

OverallFogbugz helped us organize a strong web development process. I used the application to communicate feature changes and bugs to the developers.
ProsI found Fogbugz to be very flexible and easy to use once I was able to understand its interface. It offers a lot of customization and additional features such as a wiki and user forums.
ConsThere was a high learning curve learning Fogbugz. Its interface is not as well polished as many other bug tracking or project managing applications. However, it offered more than enough power to make up for this short coming.
Reviewer Source 
Source: Capterra
June 10, 2018
Verified Reviewer
Computer Software, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
February 18, 2018

“Simple and efficient bug tracking system”

ProsReally easy to use and efficient bug tracking system. I like the color-coding by status which helps in addition to sorting on fields.
ConsThere isn't a lot of depth to the program so I wonder why it isn't simply part of another solution out there.
Reviewer Source 
Source: GetApp
February 18, 2018
Colin W.
Director of Operations
Hospital & Health Care, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 9, 2018

“Great software for our IT department”

OverallThe ability to track and report bugs within our web portal is very important. This product does just that.
ProsBugs can be flagged, noted, and worked while updated the team on the status. Very simple way to target a bug and track it's solution. Highly recommend this for any company in IT.
ConsIt's a expensive product but is worth every penny if you're in IT and operate web-pages and or user interfaces.
Reviewer Source 
Source: Capterra
April 9, 2018
Jordan V.
Developer
Computer Software, Self-employed
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
3/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
February 23, 2019

“Good, but not great”

ProsFogbugz is easy to setup with an inbound emailer to create tickets for software related issues and track them. It has their own version of SQL queries for fetching specific tickets , which is handy once you figure out how it works. For small teams this can be great software.
ConsThe SQL query system is useful, but also rather confusing. It can be time consuming to get what you want out of it. The overall experience is lack luster. It can be difficult to sort through large volumes of tickets. While it may be good for very small teams, in bigger teams the software feels inadequate.
Reviewer Source 
Source: Capterra
February 23, 2019
Avatar Image
Arthur T.
IT Developer
Civil Engineering, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 9, 2018

“FogBugz is great tracking software”

OverallReally great issue tracking software
ProsSimple to use and great for tracking bugs and issues. Most systems seem to be over complicated and do way to much. This focuses on the core of what is needed and doesn't get in the way.
ConsReally not much of a con but it does have some features that are nice for larger teams but not needed for smaller. Not really a problem though.
Reviewer Source 
Source: Capterra
January 9, 2018
Verified Reviewer
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
2/5
Features
5/5
Reviewer Source 
Source: Capterra
October 25, 2017

“Great support and development tool”

ProsI like how powerful fogbugz can be and how customizable it is. You can use it in a very basic way or create custom fields and filters and add a lot of custom options.
ConsI dislike just how complex it is. Settings are not neatly organized and you can end up digging for a setting in many different locations
Reviewer Source 
Source: Capterra
October 25, 2017
Verified Reviewer
Computer Software, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 15, 2018

“FogBugz”

ProsI have been using FogBugz in one of my projects, I find it easy to use and understand. Not very steep learning curve.
ConsI think FogBugz have fewer features and options as compared to other similar software like no project management ability.
Reviewer Source 
Source: Capterra
February 15, 2018
Justin C.
Programmer Analyst
Information Technology and Services, 201-500 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Source: Capterra
June 7, 2017

“Fairly useful tool to track issues”

OverallKeeps current issues organized better than e-mail. If everyone got on board to use it, I think it would be very beneficial.
ProsAble to filter the cases and save any way that works for you. Web interface is rather easy to navigate.
ConsI think it gets a little confusing when a single issue spans across multiple groups. Sometimes permissions to groups cause issues. To be effective, everyone must use it otherwise things can be forgotten.
Source: Capterra
June 7, 2017
Martin S.
Support
Consumer Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: GetApp
April 8, 2018

“FogBugz offers everything you need to create great products”

ProsThere are an excellent project management, issue tracking and great support. With this service, you will always keep everything under control. Know how much time is left for the whole project or how long it takes to develop a new function. Also, do not worry about security. You can log in using access is SSH or HTTPS.
ConsThe interface is a bit dated. Also, it has pretty weak mobile application. One more thing is that FogBugz has a small number of available plug-ins.
Reviewer Source 
Source: GetApp
April 8, 2018
John F.
Computer Software, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Value for Money
3/5
Source: GetApp
November 29, 2015

“Excellent for small businesses”

OverallWe've used FogBugz for years and were extremely happy with it. Unfortunately we switched away when we grew and personally I'm very unhappy with the switch (to JIRA). FogBugz is great for day-to-day users. Entering cases is very straightforward, as is organizing and searching for them. It has a very user friendly simple search and a great advanced search (really thanks to Lucene).
ProsEverything about day-to-day usage is wonderful. Quick to enter cases, quick to manage, easy to search. Especially love the keyboard shortcuts.
ConsPrice. It's great for small teams but once you grow past a few dozen users, it gets very expensive.
Source: GetApp
November 29, 2015
Jason A.
Senior Web Developer
Computer Software, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Value for Money
5/5
Source: GetApp
November 19, 2015

Source: GetApp
November 19, 2015
Esteban M.
Developer Team Lead
Computer Software, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 10, 2019

“Nice tool to manage projects”

ProsIt has all the functionalities needed for a project management platform. Overall it is really easy to use.
ConsUser interface must be improve a lot because is not attractive for the user.
Reviewer Source 
Source: Capterra
August 10, 2019
Paul v.
CEO
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Reviewer Source 
Source: Capterra
June 18, 2018

“Great software”

ProsThe process of managing bugs as a team is very well thought out and streamlined. We never had any trouble with it.
ConsAlthough I never felt that it was getting in my way, the user interface lacks the polish that I see in other software
Reviewer Source 
Source: Capterra
June 18, 2018
Argentina B.
QA Project Lead
Information Technology and Services, 51-200 employees
Used the software for: Unspecified
Overall Rating
5/5
Reviewer Source 
Source: GetApp
May 13, 2018

Reviewer Source 
Source: GetApp
May 13, 2018