# Channels Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Channels Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/141537/Crazy-Call

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# 

 Channels Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Channels

## What is Channels?

Channels is an innovative Call Center Software. We give you Web call - the customer can call you easily with one click from your company’s website. Channels integrates with platforms like Shopify, Magento, Pipedrive, and more. Other features include the display of customer details before a call, One-click Chrome extension, Call widget, Mobile App, IVR, Call Recordings, Live-listening, and more. Take the free option and try some of these features. Or, have them all with a full offer!

## What is Channels used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)

Top alternative

Featured

Overall rating

Based on 36 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Channels?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.channels.app&name=Channels)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Channels

4.8 (36)

VS.

[4.7 (1,777)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (35)

Ease Of Use

4.6 (1,757)

Value For Money

4.9 (25)

Value For Money

4.6 (1,508)

Customer Service

5.0 (27)

Customer Service

4.7 (1,527)

## Channels alternatives

[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (97)](https://www.capterra.com/p/96628/InfoFlo/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Alerts/Escalation

System alerts about the need to escalate an issue or request

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Channels 73 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Initiate interactions with customers by proactively starting conversations or providing informational content

Access previous interactions or concerns to maintain customer relationships

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Import and export data to and from software applications

Predefined actions automatically performed on the occurance of specific events

Move files across different systems or networks

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Agents choose who to call and when

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

Record the audio of phone conversations for quality assurance purposes

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

A call center that primarily makes calls, typically sales focused

Telephone system that allows users to connect internally as well as place and receive external phone calls

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Access work applications remotely, for when working away from the office and/or traveling

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Enables the connectivity to send and receive calls over the internet

Send messages via SMS

Use your computer as a phone device to make calls over the internet

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Set up connections to third-party platforms to improve business processes

Track and interpret metrics on the usage of company resources

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

An extended application or connector that enables users to perform additional services with their current set of tools

Get Advice

We can help you find the software with the features you need.

Features

4.7 (23)

4.7

Based on 23 reviews

## Pricing

Value for money

4.9 (25)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.9 (25)

4.9

Based on 25 reviews

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

Make](https://www.capterra.com/p/154278/Integromat/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (27)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (27)

5.0

Based on 27 reviews

## User reviews

Overall rating

4.8

Based on 36 reviews

Filter by rating

5(30)

4(6)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Head of Business Development (Extraordinaire)

Internet

### "Great choice for a sales team"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 6, 2019

Pros

CrazyCall has been great for our sales team and we many of of its features. It's dashboard provides all the metrics we need to monitor and manage our KPI's. Also, CrazyCall's autodialing feature helps us save time so we can focus on closing more deals.

Cons

Our IT team is still working on it but some reason the download speed from CrazyCaller is very slow.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HK

Holly K.

Head of Client Services

Information Technology and Services

### "Well Price but a Little Clunky to Use"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

October 16, 2019

CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.

Pros

It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast.

Cons

The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it.

Reasons for choosing Channels

Initially we did but then given the circumstances of the campaign we were conducting had to go to Call Hippo due to not being able to manually dial in numbers when required.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 17, 2019

Thanks for the review Holly! There is the option to call manually with our call widget (it's an extension for Chrome). It has an option to click to call when you are on a webpage or you can simply provide a number manually. We also have a mobile app (it's still in beta, but you can easily download and use it) where you can call manually directly from your mobile phone. If you'd like to test it again just let me know P.S. Our support says Hi!

JP

Joy P.

Supervisor

Hospital & Health Care

### "Definitely works better than I expected!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 2, 2019

I am a supervisor in a personal care home and multitask is my middle name! I'd either write messages on my hand if I had a pen handy, or I'd try like crazy to remember exactly which resident just received a call that their loved one was coming in to see them because I was in the middle of half a dozen other things! Not an issue with this software! I've been so much more organized and no calls forgotten or subjects missed.

Pros

The ease of use is definitely the best. Not over complicated at all.

Cons

I haven't had any issues whatsoever what this software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 3, 2019

Hi Joy, I'm really happy you enjoy our software so much! Such reviews keeps us going :)

AU

Anonymous User

Data Analyst

Individual & Family Services

### "Making calls through CrazyCall"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

February 5, 2019

Pros

It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. You can clearly see how many people are on the phones and how many calls have been made or still need to be made.’

Cons

There seem to be some minor glitches still with the software that make it freeze up occasionally which can be frustrating but typically if you restart your computer before using it, it should work pretty well.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 11, 2019

Thanks for the review!

AU

Anonymous User

Strategic Customer Manager

Internet

### "Intuitive software and great support!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 9, 2019

Pros

Super easy and intuitive to use! You can start to work with it after a quick webinar. I like the automatic calls and recording tools. Great level of sound quality also. The support team is always helpful.

Cons

Currently, I have nothing to complain. Maybe they can improve the reports section.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 11, 2019

Thanks for the review! I'm really happy to hear you like our software. It really keeps us going!

Eli S.

Product Reviewer

Internet

### "Low pricing and great features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

December 29, 2018

Pros

You get your own phone number for free, which usually comes with a big price itself.

Cons

The setup process takes longer than I would have preferred, but once you get through that it is easy to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 3, 2019

Hi Eli, thanks for your kind review. We're happy you found our software useful.

JS

jhon s.

Electronic Engineer

Consumer Services

### "Crazycall review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

October 12, 2018

Pros

crazycall improve the efficiency of the call center and monitor its live performance also allows an in-depth analysis of the performance of consultants and complete projects

Cons

there are no custom report creation capabilities the download of information from the cloud becomes somewhat slow

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 15, 2018

Thanks for the kind review!

AU

Anonymous User

Investment Banking Analyst

Financial Services

### "Records Your Important Conversations In Case You Forget"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

October 12, 2018

Pros

My job involves a lot of time on the phone talking to clients, stock brokers and fund managers. Since I wear many hats, there are times when I can forget what one person needs or miss something they said during our conversation. This can happen when I’m multitasking and not able to write things down. With the help of CrazyCall, this program has eased the pressure and helped me keep track of my important phone conversations. The recording feature allows me to play back our conversations which I do at the end of the day before work ends. With CrazyCall, I can be more organized and efficient. It teaches me to prioritize my projects accordingly.

Cons

Not much to comment on because I like their service. Perhaps an additional perk would be to add a video conference call feature that is recordable so we can keep track of the conversations.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 15, 2018

Thanks for sharing your thoughs! We're really happy we can help with your day-to-day work :)

Iliana D.

Co-Founder

Marketing and Advertising

### "Great tool for sales teams"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 26, 2018

We are able to keep a full pipeline thanks to them.

Pros

Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.

Cons

We had to go through their initial launch phase, - they improved their tool and service very quickly

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 27, 2018

Thanks Iliana, it's awesome to hear we can help you :)

AU

Anonymous User

Customer Service Manager

Oil & Energy

### "Easy and Simple to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2018

Pros

Covers all the necessary features for customer service. File transfer is not featured by most software similar to CrazyCall. The process of our call documentation did change after we discovered CrazyCall. The support team was easy to contact regarding our problems and difficulties.

Cons

The team had a difficulty with the setup for a while, but after contacting the support team, it was then easily setup. No more further disadvantages faced while using CrazyCall.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 28, 2018

Thank you for the review! It keeps us motivated. Our support team says hi! :)

[View all Reviews](https://www.capterra.com/p/141537/Crazy-Call/reviews/)

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)