Who Uses This Software?

Call centers, market research agencies and sales departments in need to increase performance of their outbound campaigns.


Average Ratings

26 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
    See pricing details
  • Pricing Details
    Plans priced per user / month. Exclusive of connection costs.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • CrazyCall
  • www.crazycall.com/
  • Founded 2014
  • United States

About CrazyCall

Cloud Telephony for Call Centers & Sales Professionals that's accessible right within your browser, without any installation or complex billing. All it takes is for you to pick a number and start calling prospects! It allows you to organize and manage sales, control the quality of their calls, reduce costs, integrate and automate telesales campaigns. CrazyCall is also an easy to use sales enablement platform that increases cold-call ROI and helps with website conversions.


CrazyCall Features

  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Lead Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Surveys
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing
  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

CrazyCall Reviews Recently Reviewed!


Very productive

Jun 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to use and manage at all levels. He does everything he says in the description.

Cons: It is very difficult to say that is what I do not like about this software, is very good its price is quite low for all the benefits offered by CrazyCall. Something bad doesn't have.

Vendor Response

by CrazyCall on June 08, 2018

Fabricio, thanks for the great review! It's always a please to hear such kind words and we are really happy you find our solution so useful!

I've tried using this dialer and all I can say is that this one's amazing. Easy way to make a call.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It does its job as written on the description. Also, it is very easy and fun to use. The interface looks nice too.

Cons: User-friendly, extremely hassle-free. The good thing about this software is that you can add an extension to your browser and make a call right at your fingertips.

Vendor Response

by CrazyCall on May 22, 2018

Thanks for the great review! We are really happy to like to software :)

CrazyCall made calling hands-free and easy

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: During the time that I work in a call center with CrazyCall, it is a relaxing and easy experience in which I do not need to use my hands.

Cons: I think that there could be additional functions and a more comprehensive functionality that expands its capabilities in the workplace.

An extremely easy to use program that we can access from any browser, a wonderful feature.

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has raised our level of organization and management more than any other addition to our current workflow. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind.

Cons: Initially we were concerned that the connection through web browsers could be compromised, but network quality has generally been excellent. After having used it for just a little bit of time, we're very satisfied with CrazyCall.

Vendor Response

by CrazyCall on May 22, 2018

Thanks for the 5 stars! :)

Capterra-loader

A program that teaches you to have a better business

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products

Cons: Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service

Vendor Response

by CrazyCall on May 22, 2018

Thanks for great review, Pablo! We are happy you found our software so useful!

Easy of use and very effective

Apr 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team

Cons: Some undocumented features only available when you know where to look for them. Platform developed faster than its documentation. - cloud-based, which can be an issue for some customers

Vendor Response

by CrazyCall on May 22, 2018

Thanks for the awesome review! P.S. Our support team says Hi! :)

Easy to use and communicate with teams!

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1. You can organize all your calls in dashboards.
2. You can listeng any outbound call and tracking It.
3. Transfer all your contacts.
4. Easy to use.
5. Automating calling.

Cons: 1. In the analyze data, It should be a great Idea to implement differents views or If it is posible conected to power BI to have different dashboards.

Best ROI on Calls

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It was very easy to set up and that's always a good start. The support for this app is outstanding and they are very quick to help and assist. Easy way to manage sales and ensure you don't lose out on the quality of the calls. Best for call centers.

Cons: I would recommend to ensure you ask all the questions when setting up as it will work better than going back and forth.

Great budget friendly app for telesales campaigns

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Think this is the perfect app for those in search for a simple, pay-as-you go telesales app. Great interface, good call quality and cheap rates. Their support is outstanding.

Pros: - Great interface - Powerdialler smoothly runs you through your campaigns - Cheap call rates - Good call quality - Great support

Cons: - Limited reporting in their free plan - No inbound possibilities yet

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys

Pros: Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality

Cons: Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated

eCommerce Sales increase

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - easy to setup
- cloud based
- value for money

Overall: we were looking for a way to personalize Customer experience on a new level in our eCommerces and follow it with top notch Client Serivce - Crazy Call made it possible with little to none IT Development from our side; our Clients receive the proper attention they need and we can do it with ease

crazy call rate

Oct 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: good app , excellent support team and good value for service with money . It needs sometime and will be easy to use.

Powerful Calling App

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: CrazyCall really excels at automating the calling process and providing and easy to use interface for the callers to use. The UI is very intuitive and makes it easy to set up and run campaigns.

Pros: - Massively increase calling speed over traditional telephone. - Easy to use interface.

Cons: I found it difficult to extract data in the exact format I needed.

High quality, innovating app

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great benefit of CrazyCall is its simplicity. Once you¿ve get to know this app (which also isn¿t hard at all) you won¿t even think about switching to something different. Since we¿ve started using CrazyCall our agents experience improved, it¿s quicker and simpler than it¿s ever been. More, our performance is actually higher! I would honestly recommend this app, it¿s good for you ;)

Easy to use and improve

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: CrazyCall is one of the easiest apps out there. It looks good and works best. Makes managing agents and campaigns really simple. Especially thanks to developed analytics,it¿s great, you have everything you need to monitor your performance. And it¿s changing a lot since we¿ve started with the app.

Awesome

Apr 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very good application!
It is really very easy to use, but has a lot of functions too.
For my sales team it's the best solutions.
It¿s a pleasure to deal with.

Excelent Tool

Jan 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Excellent for creating, managing, and keeping business opportunities. CrazyCall is a highly sales tool that helps manage your company. CrazyCall bring our business on next step.

Great for highly integrated setups

Jan 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Crazy Call for some months now in a highly integrated setup with marketing automation suites (Selligent, IBM Campaign). We cannot love it more for flexibility and very precisie reporting. Every single stage can be monitored and trigger activities in other channels. Very useful when you try to carve ****-channel experience.

Pros: - scalability - friendly API - precise triggers - powerful reporting

Cons: - some undocumented features only available when you know where to look for them. Platform developed faster than its documentation. - cloud-based, which can be an issue for some customers

Best inteligent for yours call center

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else.

Pros: Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever

Top Notch Software

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Crazy call is the trustyworthy software. Interface and reports are more than sufficient. Support is responsive and dependable. I cannot imagine our sales process without it.

Pros: Easy of use and very effective

Crazy Call - great work tool

Apr 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Crazy Call, above all, is about improving call center efficiency and monitoring its performance live.
But that¿s not all. On top of improving key indicators, Crazy Call¿s innovative interface translates significantly into better comfort of work for agents and consultants. Managers, on the other hand, receive a solution which collects all key parameters in one place, while all decisions can be made without the help of your IT support team. This increases the operational efficiency and, as a result, management is more effective and always backed by reliable information.

Crazy Call

Mar 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Crazy Call is a tool that rapidly improves efficiency, and thus increases profits not just by achieving the same results at lower cost. CC will also improve on these results. The advantage is two-fold: better results, achieved at lower cost. It also allows in-depth performance analysis of consultants and whole projects.

I honestly can not imagine a more effective project management tool than Crazy Call.

Vendor Response

by CrazyCall on April 13, 2015

Call Center Inter Galactica is our first client, therefor it is even more than pleasant to know, that we have met business goals and helped building business.

Dec 05, 2017
5/5
Overall

Aug 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money