# Channels Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Channels the right Call Center solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141537/Crazy-Call/reviews --- Channels 4.8 (36) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Channels Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Konstantinos K. Owner, Managing Director Accounting Used the software for: 6-12 months ### "Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch" January 17, 2017 5.0 We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team. The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests. If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys Pros Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality Cons Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated Review Source Kacper P. Sales, Marketing and Deployment Manager Information Technology and Services Used the software for: 1-2 years ### "Best inteligent for yours call center" January 8, 2016 5.0 I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else. Pros Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever Review Source HK Holly K. Head of Client Services Information Technology and Services Used the software for: Less than 6 months ### "Well Price but a Little Clunky to Use" October 16, 2019 4.0 CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus. Pros It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast. Cons The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it. Reason for choosing Channels Initially we did but then given the circumstances of the campaign we were conducting had to go to Call Hippo due to not being able to manually dial in numbers when required. Review Source Response from CrazyCall October 17, 2019 Thanks for the review Holly! There is the option to call manually with our call widget (it's an extension for Chrome). It has an option to click to call when you are on a webpage or you can simply provide a number manually. We also have a mobile app (it's still in beta, but you can easily download and use it) where you can call manually directly from your mobile phone. If you'd like to test it again just let me know P.S. Our support says Hi! Iliana D. Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "Great tool for sales teams" September 26, 2018 5.0 We are able to keep a full pipeline thanks to them. Pros Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales. Cons We had to go through their initial launch phase, - they improved their tool and service very quickly Review Source Response from CrazyCall September 27, 2018 Thanks Iliana, it's awesome to hear we can help you :) Pablo T. sociologo Used the software for: 6-12 months ### "A program that teaches you to have a better business" April 19, 2018 5.0 Pros In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them. Claims, suggestions, appreciations are necessary to build a solid business and this tool allows me to listen to calls again to establish better sales strategies and improve my products Cons Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service Review Source Response from CrazyCall May 22, 2018 Thanks for great review, Pablo! We are happy you found our software so useful! KL Karla L. Analista sénior Used the software for: 6-12 months ### "Good sound quality" June 27, 2018 5.0 It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality. Pros In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service. Cons The download of information from the cloud is usually somewhat slow. Review Source Response from CrazyCall July 3, 2018 Hi Karla, thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business. Fabricio G. Asistente personal Used the software for: 6-12 months ### "Very productive" June 3, 2018 5.0 Pros This software is very easy to use and manage at all levels. He does everything he says in the description. Cons It is very difficult to say that is what I do not like about this software, is very good its price is quite low for all the benefits offered by CrazyCall. Something bad doesn't have. Review Source Response from CrazyCall June 8, 2018 Fabricio, thanks for the great review! It's always a please to hear such kind words and we are really happy you find our solution so useful! Tom D. Freelance Language Teacher Education Management Used the software for: Less than 6 months ### "Great budget friendly app for telesales campaigns" February 10, 2017 5.0 Think this is the perfect app for those in search for a simple, pay-as-you go telesales app. Great interface, good call quality and cheap rates. Their support is outstanding. Pros \- Great interface - Powerdialler smoothly runs you through your campaigns - Cheap call rates - Good call quality - Great support Cons \- Limited reporting in their free plan - No inbound possibilities yet Review Source Jan B. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great for highly integrated setups" January 10, 2016 5.0 We have been using Crazy Call for some months now in a highly integrated setup with marketing automation suites (Selligent, IBM Campaign). We cannot love it more for flexibility and very precisie reporting. Every single stage can be monitored and trigger activities in other channels. Very useful when you try to carve \*\*\*\*-channel experience. Pros \- scalability - friendly API - precise triggers - powerful reporting Cons \- some undocumented features only available when you know where to look for them. Platform developed faster than its documentation. - cloud-based, which can be an issue for some customers Review Source Marek S. Strategic Business Development Director Internet Used the software for: 6-12 months ### "Top Notch Software" January 8, 2016 5.0 Crazy call is the trustyworthy software. Interface and reports are more than sufficient. Support is responsive and dependable. I cannot imagine our sales process without it. Pros Easy of use and very effective Review Source PK Pawe¿ K. Sales Specialist Used the software for: ### "Awesome" April 11, 2016 5.0 Very good application! It is really very easy to use, but has a lot of functions too. For my sales team it's the best solutions. It's a pleasure to deal with. Review Source VR Verified Reviewer Investment Banking Analyst Financial Services Used the software for: 6-12 months ### "Records Your Important Conversations In Case You Forget" October 12, 2018 5.0 Pros My job involves a lot of time on the phone talking to clients, stock brokers and fund managers. Since I wear many hats, there are times when I can forget what one person needs or miss something they said during our conversation. This can happen when I’m multitasking and not able to write things down. With the help of CrazyCall, this program has eased the pressure and helped me keep track of my important phone conversations. The recording feature allows me to play back our conversations which I do at the end of the day before work ends. With CrazyCall, I can be more organized and efficient. It teaches me to prioritize my projects accordingly. Cons Not much to comment on because I like their service. Perhaps an additional perk would be to add a video conference call feature that is recordable so we can keep track of the conversations. Review Source Response from CrazyCall October 15, 2018 Thanks for sharing your thoughs! We're really happy we can help with your day-to-day work :) VR Verified Reviewer National Account Manager Used the software for: 1-2 years ### "An extremely easy to use program that we can access from any browser, a wonderful feature. " May 7, 2018 5.0 Pros It has raised our level of organization and management more than any other addition to our current workflow. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind. Cons Initially we were concerned that the connection through web browsers could be compromised, but network quality has generally been excellent. After having used it for just a little bit of time, we're very satisfied with CrazyCall. Review Source Response from CrazyCall May 22, 2018 Thanks for the 5 stars! :) VR Verified Reviewer Customer Service Manager Oil & Energy Used the software for: 6-12 months ### "Easy and Simple to use" August 27, 2018 5.0 Pros Covers all the necessary features for customer service. File transfer is not featured by most software similar to CrazyCall. The process of our call documentation did change after we discovered CrazyCall. The support team was easy to contact regarding our problems and difficulties. Cons The team had a difficulty with the setup for a while, but after contacting the support team, it was then easily setup. No more further disadvantages faced while using CrazyCall. Review Source Response from CrazyCall August 28, 2018 Thank you for the review! It keeps us motivated. Our support team says hi! :) VR Verified Reviewer Data Analyst Individual & Family Services Used the software for: 6-12 months ### "Making calls through CrazyCall" February 5, 2019 4.0 Pros It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. You can clearly see how many people are on the phones and how many calls have been made or still need to be made.’ Cons There seem to be some minor glitches still with the software that make it freeze up occasionally which can be frustrating but typically if you restart your computer before using it, it should work pretty well. Review Source Response from CrazyCall February 11, 2019 Thanks for the review! VR Verified Reviewer People Business Partner Marketing and Advertising Used the software for: 2+ years ### "Best ROI on Calls" March 27, 2018 4.0 Pros It was very easy to set up and that's always a good start. The support for this app is outstanding and they are very quick to help and assist. Easy way to manage sales and ensure you don't lose out on the quality of the calls. Best for call centers. Cons I would recommend to ensure you ask all the questions when setting up as it will work better than going back and forth. Review Source JCC Juan Carlos C. Call Center agent. Used the software for: 1-2 years ### "Easy to use and communicate with teams!" March 28, 2018 5.0 Pros 1\. You can organize all your calls in dashboards. 2. You can listeng any outbound call and tracking It. 3. Transfer all your contacts. 4. Easy to use. 5. Automating calling. Cons 1\. In the analyze data, It should be a great Idea to implement differents views or If it is posible conected to power BI to have different dashboards. Review Source VR Verified Reviewer Sales Agent Financial Services Used the software for: 1-2 years ### "Easy of use and very effective" April 9, 2018 5.0 Pros Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team Cons Some undocumented features only available when you know where to look for them. Platform developed faster than its documentation. - cloud-based, which can be an issue for some customers Review Source Response from CrazyCall May 22, 2018 Thanks for the awesome review! P.S. Our support team says Hi! :) JP Joy P. Supervisor Hospital & Health Care Used the software for: Less than 6 months ### "Definitely works better than I expected!" April 2, 2019 5.0 I am a supervisor in a personal care home and multitask is my middle name! I'd either write messages on my hand if I had a pen handy, or I'd try like crazy to remember exactly which resident just received a call that their loved one was coming in to see them because I was in the middle of half a dozen other things! Not an issue with this software! I've been so much more organized and no calls forgotten or subjects missed. Pros The ease of use is definitely the best. Not over complicated at all. Cons I haven't had any issues whatsoever what this software. Review Source Response from CrazyCall April 3, 2019 Hi Joy, I'm really happy you enjoy our software so much! Such reviews keeps us going :) Alicja S. Project Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "null" January 26, 2016 5.0 Review Source Łukasz M. Team Leader Internet Used the software for: 1-2 years ### "null" January 11, 2016 5.0 Review Source VR Verified Reviewer Strategic Customer Manager Internet Used the software for: Less than 6 months ### "Intuitive software and great support!" January 9, 2019 5.0 Pros Super easy and intuitive to use! You can start to work with it after a quick webinar. I like the automatic calls and recording tools. Great level of sound quality also. The support team is always helpful. Cons Currently, I have nothing to complain. Maybe they can improve the reports section. Review Source Response from CrazyCall January 11, 2019 Thanks for the review! I'm really happy to hear you like our software. It really keeps us going! VR Verified Reviewer Head of Business Development (Extraordinaire) Internet Used the software for: Less than 6 months ### "Great choice for a sales team" November 6, 2019 4.0 Pros CrazyCall has been great for our sales team and we many of of its features. It's dashboard provides all the metrics we need to monitor and manage our KPI's. Also, CrazyCall's autodialing feature helps us save time so we can focus on closing more deals. Cons Our IT team is still working on it but some reason the download speed from CrazyCaller is very slow. Review Source jS jhon S. Electronic Engineer Consumer Services Used the software for: I used a free trial ### "Crazycall review" October 12, 2018 4.0 Pros crazycall improve the efficiency of the call center and monitor its live performance also allows an in-depth analysis of the performance of consultants and complete projects Cons there are no custom report creation capabilities the download of information from the cloud becomes somewhat slow Review Source Response from CrazyCall October 15, 2018 Thanks for the kind review! Stevie B. Founder & CEO Information Technology and Services Used the software for: Less than 6 months ### "Powerful Calling App" July 14, 2016 5.0 CrazyCall really excels at automating the calling process and providing and easy to use interface for the callers to use. The UI is very intuitive and makes it easy to set up and run campaigns. Pros \- Massively increase calling speed over traditional telephone. - Easy to use interface. Cons I found it difficult to extract data in the exact format I needed. Review Source Similar Products Featured