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Call Center Software - Boost your Telemarketing / Telesales revenue with the Focus Contact Center outbound-inbound platform. We make omnichannel communication easy to use, quick and intuitive. Provide your consultants with powerful, automated tools like predictive dialing, call recording, IVR, HLR, call routing, blacklists, built-in CRM, ticketing system + more. Seamlessly integrate with CRMs, such as Salesforce, MS Dynamics + more.
Provider
Focus Telecom
Located In
Poland
Foundation
2008
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, In Person, Documentation, Videos, Webinars
Support
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), Knowledge Base
We offer customer service tools for businesses of all sizes. Our software helps companies improve customer experience, and build valuable long-term relationships.
Content Source: Focus Contact Center
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Focus Contact Center Reviews
"High quality system"
Overall: A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.
Pros: - easy to use interface - scalability - friendly API
"All-in-one contact center platform"
Overall: The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.
"Best solution !"
Overall: Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.
"Smart Call Center Software"
Overall: Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.