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Focus Contact Center

Focus Contact Center

5.0 (4)
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What is Focus Contact Center?

Call Center Software - Boost your Telemarketing / Telesales revenue with the Focus Contact Center outbound-inbound platform. We make omnichannel communication easy to use, quick and intuitive. Provide your consultants with powerful, automated tools like predictive dialing, call recording, IVR, HLR, call routing, blacklists, built-in CRM, ticketing system + more. Seamlessly integrate with CRMs, such as Salesforce, MS Dynamics + more.

Do you work for Focus Telecom?Manage this profile page

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How much is Focus Contact Center?

Starting From:
$15 Per Month
Pricing Model: Per Feature
  • Yes, has free trial
  • Yes, has free version
Pricing Details (Provided by Vendor):
Pricing is based on the number of active users. Contact Focus Telecom for more information.

Focus Contact Center Features

What solutions does Focus Contact Center provide?

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Focus Contact Center Reviews

Showing all 4 reviews
Overall
5.0
Ease of Use
5.0
Customer Service
5.0

Most Helpful Reviews for Focus Contact Center

Wojciech H.
Senior IT Specialist
Facilities Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: GetApp
January 12, 2017

"High quality system"

Overall: A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.

Pros: - easy to use interface - scalability - friendly API

Wojciech H.
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
January 12, 2017

"All-in-one contact center platform"

Overall: The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.

Marek W.
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
January 13, 2017

"Best solution !"

Overall: Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.

Ma¿gorzata N.
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
October 21, 2016

"Smart Call Center Software"

Overall: Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.