# Focus Contact Center Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Focus Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/141548/Call-Center-Software

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# 

 Focus Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Focus Contact Center

## What is Focus Contact Center?

Call Center Software - Boost your Telemarketing / Telesales revenue with the Focus Contact Center outbound-inbound platform. We make omnichannel communication easy to use, quick and intuitive. Provide your consultants with powerful, automated tools like predictive dialing, call recording, IVR, HLR, call routing, blacklists, built-in CRM, ticketing system + more. Seamlessly integrate with CRMs, such as Salesforce, MS Dynamics + more.

## What is Focus Contact Center used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/)

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$15

Per Feature, Per Month

Free trial  
available

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Do you work for Focus Contact Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.focustelecom.pl/en&name=Focus Contact Center)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Focus Contact Center

5.0 (4)

VS.

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting Price

$15

Per Feature, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (4)

Ease Of Use

4.3 (223)

Value For Money

5.0 (4)

Value For Money

4.1 (188)

Customer Service

5.0 (4)

Customer Service

4.1 (199)

## Focus Contact Center alternatives

[4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/)

Starting price

$24.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (308)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

System alerts about the need to escalate an issue or request

API

Application programming interface that allows for integration with other systems/databases

Auto-Dialer

System that automatically dials calls

Automatic Call Distribution

Distribute/route/connect calls

Blended Call Center

A call center that both makes and receives calls

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Focus Contact Center 63 features

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Measure campaign influence through collection of keyword tracking and revenue sources

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Control the name and number that appears on outbound caller ID

Communicate using direct chat or messages within the system

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Integration with third-party CRM systems

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Ability to handle large datasets

Protect sensitive data for digital privacy

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Federal Communications Commission (FCC) compliance

Federal Trade Commission (FCC) compliance

Allows employees to set and manage work or career related goals

A call center that primarily receives calls, typically customer service focused

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Track and monitor a specific set of keywords

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead on their quality or likelihood to buy based on certain behaviors

Manage contacts across multiple mailing lists

Ability to chat online in real time

Agents choose who to call and when

Manage the process of planning and scheduling meetings, including agenda creation

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

System calls multiple numbers at once and connects the agent to the first number that answers

Arrange tasks based on the level of priority or urgency

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Monitor wait time and abandonment for incoming requests that have not been routed

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Turns text into natural sounding speech

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

5.0 (4)

5.0

Based on 4 reviews

## Pricing

Value for money

5.0 (4)

Free Trial

Free Version

Basic

$15.00

Per Feature,Per Month

Value for money

5.0 (4)

5.0

Based on 4 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[

SALESmanago Marketing Automation](https://www.capterra.com/p/223643/SALESmanago-Marketing-Automation/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (4)

5.0

Based on 4 reviews

## User reviews

Overall rating

5.0

Based on 4 reviews

Filter by rating

5(4)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MW

Marek W.

### "Best solution !"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

January 13, 2017

Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WH

Wojciech H.

Senior IT Specialist

Facilities Services

### "High quality system"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 12, 2017

A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.

Pros

\- easy to use interface - scalability - friendly API

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WH

Wojciech H.

### "All-in-one contact center platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

January 12, 2017

The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MN

Ma?gorzata N.

### "Smart Call Center Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

October 21, 2016

Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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