--- title: "Focus Contact Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Focus Contact Center Software - reviews, pricing plans, popular comparisons to other Auto Dialer products and more." source_url: "https://www.capterra.com/p/141548/Call-Center-Software/" page_type: "product" language: "en" --- # Focus Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Focus Contact Center ## What is Focus Contact Center? Boost your call center revenue with the Focus Contact Center platform making omnichannel communication easy to use, quick, and intuitive. Improve customer satisfaction and secure their loyalty. Enhance the customer experience and streamline your operations with predictive dialing, built-in CRM, and Focus Desk, a modular ticketing system. Seamlessly integrate with CRMs, such as Salesforce, MS Dynamics, and bespoke systems. ## What is Focus Contact Center used for? [Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Focus Contact Center?[Manage this product listing](https://www.g2.com/products/focus-telecom-polska-focus-contact-center/claim_requests/new?auto=true) ## Focus Contact Center Overview Updated September 2026 AI summary Focus Contact Center provides businesses of all sizes with a cloud-based platform for managing inbound and outbound communications. Covering call center, sales enablement, and telemarketing needs, it offers features such as automatic call distribution, IVR, predictive dialing, call recording, and multi-channel communication. Flexible deployment options support web, SaaS, and Android environments, accommodating diverse operational requirements. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Focus Contact Center 5.0 (4) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $15 Per Feature, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.8 (225) Value For Money 5.0 (4) Value For Money 4.7 (190) Customer Service 5.0 (4) Customer Service 4.8 (201) ## Focus Contact Center alternatives [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (486)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) [Ricochet360](https://www.capterra.com/p/141932/Ricochet/) [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141932/Ricochet/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) ## FAQs about Focus Contact Center Overview ### What company size and specific industries is Focus Contact Center built for? Focus Contact Center is designed for businesses of all sizes, from small companies to large enterprises, across any industry that needs customer service tools. It is suited for organizations focused on improving customer experience and building long-term customer relationships. Features and Usability ### What are the key features of Focus Contact Center? Focus Contact Center offers inbound and outbound call center management with automatic call distribution, predictive, progressive, and manual dialers, plus call routing, transfer, recording, and monitoring. It also includes IVR, call scripting, CRM integration, lead management, multi-channel communication, reporting and analytics, and customizable dashboards and templates. Integrations ### Which third-party tools and platforms does Focus Contact Center integrate with? Focus Contact Center integrates with Adobe Commerce, Manago AI, Salesforce Sales Cloud, Shopify, and SugarCRM. These catalog integrations cover ecommerce, CRM, and AI-related platforms, giving the contact center connections to sales, customer data, and online store operations. Getting Started and Support ### What training and onboarding options does Focus Contact Center offer? Focus Contact Center provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference, and videos provide self-paced review. Getting Started and Support ### What customer support options does Focus Contact Center offer? Focus Contact Center provides email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Review feedback on support quality is not available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations with support interactions. ## Features AI summary Based on 3,851 Auto Dialer reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Focus Contact Center supports all three features that reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and review agent performance and call quality, allowing teams to improve service consistency and respond to customers more effectively. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Focus Contact Center 70 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Delivery: Distributing content through various platforms or channels - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Management: Ability to handle large datasets - Data Security: Protect sensitive data for digital privacy - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - FCC Compliance: Federal Communications Commission (FCC) compliance - FTC Compliance: Federal Trade Commission (FCC) compliance - Goal Management: Allows employees to set and manage work or career related goals - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Prioritization: Arrange tasks based on the level of priority or urgency - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social: Provides tools specifically meant for socializing and meetign with colleagues - Text to Speech: Turns text into natural sounding speech - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 5.0 (4) Free Trial Free Version Basic $15.00 Per Feature,Per Month Value for money 5.0 (4) 5.0 Based on 4 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Manago AI](https://www.capterra.com/p/223643/SALESmanago-Marketing-Automation/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MW Marek W. ### "Best solution !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 13, 2017 Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WH Wojciech H. Senior IT Specialist Facilities Services ### "High quality system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2017 A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier. Pros \- easy to use interface - scalability - friendly API Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WH Wojciech H. ### "All-in-one contact center platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 12, 2017 The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Ma?gorzata N. ### "Smart Call Center Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 21, 2016 Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.