# HSI Donesafe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HSI Donesafe the right Incident Management solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141558/DoneSafe/reviews --- HSI Donesafe 4.7 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HSI Donesafe Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews KH Kylie H National Injury management AdvisorLogistics and Supply Chain, 501 - 1,000 employeesUsed the software for: More than 2 years. “Overall, Solv Injury Management is an indispensable tool for any business looking to streamline their processes, enhance record keeping, and improve collaboration through its powerful reporting features.“ October 3, 2024 NG Nick G Injury Management AdvisorGovernment Administration, 501 - 1,000 employeesUsed the software for: 6-12 months. “Occasionally I forget to attach a medical certificate or return to work program when saving data - I wish it would prompt me with something like "did you want to attach a medical certificate" - especially if i click on add medical certificate.“ September 20, 2024 KH Kylie H National Injury management AdvisorLogistics and Supply Chain, 501 - 1,000 employeesUsed the software for: More than 2 years. “The team is extremally responsive , highly knowledgeable, and genuinely invested in helping us make the most of the platform. Whenever we've encountered an issue or had a question, the support team has provided clear, timely, and effective solutions.“ October 3, 2024 M- Michael - managerWholesale, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Some functions dont give positive feedback when you enter, so you dont know if information has stuck .“ April 23, 2021 KH Kylie H National Injury management AdvisorLogistics and Supply Chain, 501 - 1,000 employeesUsed the software for: More than 2 years. “The user interface is clean and intuitive, allowing our team members to familiarize themselves with it quickly, regardless of their technical background.“ October 3, 2024 SU Shane U QHSE ManagerMaritime, 51 - 200 employeesUsed the software for: 6-12 months. “Support and requested development can be very slow“ May 5, 2021 KH Kylie H National Injury management AdvisorLogistics and Supply Chain, 501 - 1,000 employeesUsed the software for: More than 2 years. “Regular updates introduce useful new features and enhancements, demonstrating their commitment to innovation and staying ahead of industry trends.“ October 3, 2024 af alexandra f Appliance supervisorRetail, 51 - 200 employeesUsed the software for: 6-12 months. “the least thing that i like about this software is the periodic updates and the slowing of the software at times throughout the day.“ March 21, 2021 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James P. Branch Manager Government Relations Used the software for: Less than 6 months ### "Great product " May 8, 2020 5.0 Pros Ease of use and easy product for my staff to pick up and start using. Staff like it compared to what we had in the past. I like the V&V review notifications. Cons Had a few quirks at first when we would try and do an observation it would take us to a Branch Inspection. But they have seemed to work that out Review Source Response from HSI May 13, 2020 James, thanks for the review. We are thrilled that you gave us a perfect 5-star review and find Donesafe easy to use; the team will be happy to read your comments and feedback. Customer experience and satisfaction is our priority and your review reaffirms the hard work we put in every day. Thank you, Team Donesafe CL Cos L. Snr WHS IM Advisor Non-Profit Organization Management Used the software for: 2+ years ### "Snr WHS and IM Advisor" September 20, 2024 5.0 Very good experience from the initial start up to ongoing management of our early intervention and injury management practices. Pros How user friendly the system is capturing all the information in place for prompt access if required. Cons There are nil cons for my perspective that come to mind. The only improvement I’d like to see would be some virtual 3 monthly training to cover any topics the client advises. Review Source AP Abraham P. Lab Manager Research Used the software for: Less than 6 months ### "Looks like it is still in beta testing" September 6, 2022 1.0 Pros Cannot think of anything positive to say. Cons Poor user interface-not intuitive at all. Our staff had to write large user manuals to explain the arcane steps required for simple operations. Many irritating minor bugs like: long drop down menus not sorted alphabetically, inserting an image in a text box realigns all images etc Review Source LP Luke P. National Manager Health, Wellbeing and Injury Management Construction Used the software for: 1-2 years ### "National Manager Health, Wellbeing & Injury Management" September 27, 2024 5.0 Overall, great systems and support with the suite of systems they have Pros I love the user accessibility and ease of use of the systems. We use multiple systems so I also love the integration between them Cons Slight con is that the systems do work differently, so would be better if they were a bit more consistent Review Source HN Herman N. Safety Systems and Assurance Food Production Used the software for: 6-12 months ### "Feedback for DoneSafe" September 24, 2024 4.0 The consultants have been supportive during development and on-going support with Customer Hub Pros Very versatile to customize to the needs of the organization using the administration backend. Support from consultants for more complex automations available. Some limitation but meets more of the organization system requirement. Cons The reporting dashboard is limited compared to the functionality of Power BI. Need to export data to get better analysis. Review Source SW Sue W. Claims Manager Plastics Used the software for: 1-2 years ### "Happy and satisfied " October 24, 2024 4.0 Overall Im very happy with service and customer help Pros I only deal with Solv no other programs - my exchanges with HSI on this system have been great and very helpful Cons No comments around any dislikes at this stage Review Source KE Kylie E. HSE Injury Managment Advisor Mining & Metals Used the software for: Less than 6 months ### "IM Solv injury -HSI DoneSafe review" September 19, 2024 5.0 Excellent program and the personnel have been very patient with the implementation process on our site. Pros Injury management program Solv injury is very easy to use and has incorporated all the essential requirements for management of employee injuries. Negotiating the systems is very user friendly and integrates links very well with own safety system on site. I have previously used the program three years ago and there has been some innovative additions for IM on the current system that make it much more efficient. One being the ability to analyse trends across sites for particular injuries and that it is a comprehensive one stop shop, a secure platform for all documents related to injury/health management, FFW NWR information. Cons Financial outlay is quite high each year. Review Source WB Willie B. Emergency Response and Security Superintendent Chemicals Used the software for: 1-2 years ### "HSI Donesafe Platform" September 19, 2024 5.0 Very good platform and easy to navigate. Service are excellent. Pros Always keeping clients up to date with any changes Cons No issues at all with the platform at all and can recommend the platform to any user. Review Source Response from HSI September 25, 2024 Willie, thanks for leaving us a review. We are happy to hear that you love the product and find it perfect for your business requirements. Kind regards, HSI Donesafe Team AA Abdul A. Operations Manager Oil & Energy Used the software for: 2+ years ### "Why donesafe " August 12, 2020 5.0 A lot if benefits in terms of recording and control of policies and procedures as well incidents and hazards recoring and storing of valuable knowledge base information .. Pros Done safe is platform where all Health and safety reporting can be done.Form hazard reporting to Incident reporting with follow up actions and assigning of actions to completion of actions .On the same platform we can load all policies and procedures which can be used to train the workforce and also track overall compliance in Incident actions and Audit actions. Cons I dont see features where training compliance can be tracked for reporting.There should be features to acknowledge that person has really read and understood a particular procedure from the Knowledge base and the user should also be able to generate a test form the knowledge base.This should be able to be tracked and reported for overall training compliance for an organisation . Reason for choosing HSI Donesafe we realized that we would just need Donesafe and nothing else to be able to carry out the tasks we needed to do .No need for 2 platforms and 2 x costs as other softwares would have required costy add ons .. Review Source Response from HSI August 20, 2020 Abdul, thanks for the review. We are thrilled that you gave us a perfect 5-star review and find Donesafe easy to use; the team will be happy to read your comments and feedback. We've recently had updates on the platform to cover off the training compliance and reporting features as well as acknowledgments and version controls in the knowledge base. Reach out to our team at hello@donesafe.com and we will be sure to complete a demo of our new features and organise the upgrade in your system. Team Donesafe VR Verified Reviewer Group Executive Eastern Region Hospitality Used the software for: 2+ years ### "Donesafe what a winner! makes our business look so professional " August 29, 2018 5.0 We engaged Donesafe to provide a safety/audit/HR incident platform in the cloud for our many remote sites. it worked so well we then added on detailed workflows for contractor management. Many of our clients are international firms with their own stringent audit requirements. Our custom dashboards and reporting tools make our local teams look extremely professional. Our monthly/quarterly client audit meetings are a breeze and has helped us grow heaps of new business. Pros In the cloud, configurability, easily adapted to our needs, ease of use, user-friendly for our team of all ages and IT skills. The onsite dashboards suitable to own internal and also our clients business reporting requirements. Flexibility to handle complex workflows and of course customisable. Cons Custom work can get pricey, but well worth it in the end. My tip would be, have your workflows finalised initially to save you time and money in having to rework changes later. Review Source Response from HSI November 17, 2020 Thanks for the review. Great to hear your experience with the Donesafe platform. Good tip on the implementation notes, customer project teams need to know and understand how they want the system and we can build that for them. We have dedicated business analysts per project to ensure this runs as smooth as possible. Thanks again and as always, stay safe out there. Team Donesafe. JL Jordan L. Showroom Consultant Retail Used the software for: 2+ years ### "Done Safe Review" March 3, 2021 5.0 done safe helps you remember things you may have forgotten and stays thorough Pros easy to use and the explanations that come with Cons nothing I like all of it, no complaints :) Review Source Response from HSI March 5, 2021 Jordan, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. Regards, The Donesafe Team CA Chris A. Receiving Manager Consumer Goods Used the software for: 2+ years ### "donesafe review" April 5, 2021 5.0 it is great and has been a real help to our work here Pros it is easy to use and to have others use it as well, our old system was clunky and not efficent like this Cons sometimes it can be hard to find what you need but a quick look and its usually there Review Source Response from HSI April 12, 2021 Chris, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. Regards, The Donesafe Team AH Andrew H. Regional Manager Facilities Services Used the software for: 1-2 years ### "Sky5 Queensland review" February 25, 2020 4.0 Pros OH and Safety application is great. Safety performance is great to monitor Cons Team equipment register is clumsy to use. Need to be able to search items via Serial numbers. Review Source Response from HSI March 2, 2020 Thanks for review Andrew. Great to hear your experience with Donesafe over the last 1-2 years. We have an update to share with you and the Sky5 team. A serial number search will be available soon based on our current development roadmap, this is linked to your subforms rather than the current main form search. We will share the update once live. Thanks again and as always, stay safe out there. From Louise at Donesafe.com RH Robert H. Service Coordinator Consumer Electronics Used the software for: 1-2 years ### "Simple and user friendly" March 1, 2021 5.0 Helps me stay up to date on company training. Pros The soft ware is simple all you have to do check the box with best answer. Not much more to describe on end user side. Cons Sometimes it said I never completed training when I did. Review Source Response from HSI March 3, 2021 Hi Robert, Thanks for the 5-star review! In regards to Training completion, this information will be sent via email, can be found on your dashboard or you can access this information from the Training tab in the menu. I hope this helps. If you continue having any issues, please reach out to the support team at support@donesafe.com Thanks, Team Donesafe BB Brian B. Acting Resort Manager Hospitality Used the software for: 6-12 months ### "Done Safe" October 17, 2020 4.0 Pros Donesafe software provides an easy to use, and very easily accessed platform for the business to use on a regular basis to guarantee compliance in all areas. The platform is easy to follow and sequential in processing which means it can be used across a broad field of users. Cons As such not too much to find against it, we did have some initial set up glitches but now it has been fine. Review Source Response from HSI October 21, 2020 Brian, thanks for leaving us a great review. We are happy to hear that you love the product. Regards, The Donesafe Team PH Peter H. Group General Manager Health and Safety Gambling & Casinos Used the software for: Less than 6 months ### "EASY to configure and use" February 24, 2019 5.0 We have recently commenced working with DONESAFE to design, configure and deploy an Incident / Injury Management System. This has allowed us to consolidate our processes into one easy to use system designed with our business users in mind. The system allows us to manage incidents and injuries across multiple jurisdictions where there are different regulatory requirements. The DONESAFE team have been responsive to our needs and provided great service. The software has provided a higher level of visibility and efficiency in managing incidents and injuries Pros \- User experience - Flexibility to configure the system to meet our business requirements - Ability to create custom dashboards with the click of a button Cons We have not had any negative experiences since implementation Review Source Response from HSI November 17, 2020 Thanks for the review, Peter. Great to hear your experience with the Donesafe platform at SkyCity Entertainment Group. Thanks again and as always, stay safe out there. Team Donesafe. dH dakota H. asm Retail Used the software for: Less than 6 months ### "Moving in the right direction " March 10, 2021 5.0 Pros How user frigidly it is. It didn't take the team long to get the hang Cons its slow at times, sometimes i have to wait two hours then log in again Review Source Response from HSI March 16, 2021 Dakota, thanks for leaving us a great review. We are happy that our product has assisted your organization in the right direction towards workplace safety. In regards to slow load times, can you please outline what device and browser you are using and we can look into this. Contact us here - support@donesafe.com Also, please flags all issues and/or concerns to your health and safety team to address in a timely manner. Regards, The Donesafe Team RW Rochele W. Supervisor Food & Beverages Used the software for: 1-2 years ### "Donesafe" January 16, 2019 5.0 It makes it easy to assist and access the report you need and to ensure all compliance’s are met Pros Easy and effective Accessible and able to follow directions thoroughly Cons No comment, have found the software easy and user friendly Review Source Response from HSI November 17, 2020 Thanks for the review, Rochele. Great to hear your experience with the Donesafe platform at McDonald's. Thanks again and as always, stay safe out there. Team Donesafe. RZ Rob Z. Director Information Technology and Services Used the software for: 6-12 months ### "Really Easy WHS System for our Fast Growing Business" August 30, 2018 5.0 Solid overall. A comprehensive tool that enables our safety leader to be more informed, more productive, and make better decisions. Great work from an Aussie team!! Pros Comprehensive and very intuitive software that has delivered on all the promises made during the sale process. Donesafe's platform is incredible in its flexibility - many different apps available make it likely there is something that will fit your needs - even those needs you come across once it is implemented. Cons Constantly looking for one, but surprised to say I haven't come across one yet... Review Source Response from HSI November 17, 2020 Thanks for the review, Rob. Great to hear your experience with the Donesafe platform. Thanks again and as always, stay safe out there. Team Donesafe. SG Simon G. Senior Specialist Onsite Service Mining & Metals Used the software for: 1-2 years ### "Donesafe review" June 8, 2020 5.0 Pros Ease of use for the end user across all platforms and the ability for customisation by internal admin users. Cons An improvement would be to enable drilling down on dashboard charts/visulisations. Review Source Response from HSI June 9, 2020 Simon, thanks for leaving us a great review. Thank you, The Donesafe Team KN Kevin N. Business Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Brilliant software!" August 19, 2019 5.0 Pros The software is very simple to use and acceptable price compares to other organisation. Cons The system is very wise used and sometimes we have to contact Donesafe for the instruction. Review Source Response from HSI June 1, 2020 Kevin, thanks for leaving us such a wonderful review. We are thrilled that you enjoy our platform for all health and safety business requirements. From the Donesafe team. MG Margie G. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "software review" August 24, 2019 5.0 as above - stream lined application, easy to use and fantastic mentoring of the product Pros Ease of set up. Brilliant customer support Australian multitude of applications for business use Cons not sure yet...Only reasonably new to the product Review Source Response from HSI November 25, 2019 Margie, thanks for taking the time to leave us a review. We are thrilled that you love the ease of set up and customer support; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and I hope our partnership continues to blossom. CD Cameron D. Claims advisor. Financial Services Used the software for: 6-12 months ### "Concise, Simple, Efficient, Perfect. " May 28, 2018 5.0 Pros What impresses me most about this software is the simplicity and accessibility of all aspects associated with this software. Anything that I need to access on this software is always easy to find, on the rare occasion, this software makes it easy to search and locate whatever is needed. Thank you. Cons There is nothing that I really dislike about this software. This is a rarity for me not to find a negative, but on this occasion, I cannot say anything bad about this software. Review Source Response from HSI November 17, 2020 Thanks for the review, Cameron. Great to hear your experience with the Donesafe platform at Suncorp. Thanks again and as always, stay safe out there. Team Donesafe. NB Nathan B. Dept Manager Wholesale Used the software for: Less than 6 months ### "Donesafe is EASY" April 27, 2021 4.0 Pros The ease of use and the intuitive nature of the programme made logging incidents and injuries a breeze. Cons I haven't had any cons yet. Maybe it could have asked a question about completing a certain task before it was closed off. Review Source Response from HSI May 3, 2021 Nathan, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. Regards, The Donesafe Team BS Bev S. Recoveries and Settlement Consultant Used the software for: Less than 6 months ### "Just very user friendly and easy " July 30, 2018 5.0 Pros Very easy and visually well structured. I found exactly what I was looking for quite quickly and completed Cons I don't have any cons to advise of as I found the software very easy to use and user friendly to complete Review Source Response from HSI November 17, 2020 Thanks for the review, Bev. Great to hear your experience with the Donesafe platform at Suncorp. Thanks again and as always, stay safe out there. Team Donesafe. Talk to a Capterra advisor for free and get results within 15 minutes.