# Syxsense Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Syxsense the right IT Management solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141605/Patch-Manager/reviews --- Syxsense 4.6 (61) [View alternatives](https://www.capterra.com/p/141605/Patch-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Syxsense Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews KH Kim H Systems AdministratorUtilities, 51 - 200 employeesUsed the software for: 6-12 months. “The ability to setup patch scans and patch deploys based on different offices and different operating systems has helped relieve a lot of stress and worrying for us. “ October 7, 2020 AN Adam N Systems AdministratorComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “Our company had a problem with management of users working from home. If they did not connect to VPN there was not a lot we could do to keep the machine patched and secure.“ October 7, 2020 NA Nichollas A IT Tech SupportInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The software have a broad range of functionalities that help an IT environment that goes from letting you check a PC information through inventory to updating patches, creating specific tasks like installing a software and having security options to help maintain your environment as safe as possible.“ October 7, 2020 DO Dan O Systems ManagerStaffing and Recruiting, 501 - 1,000 employeesUsed the software for: More than 2 years. “Also would the start time and end time that are displayed after task is run never appears to be correct.“ October 7, 2020 RH Rick H IT Desktop AdministratorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Being able to monitor inventory, processes, patching and queries in real-time have really helped keep our environment secure and up to date. “ October 7, 2020 DE Derek E Sr. IT Support AdministratorHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It should not pop up in the center of the screen and disturb their work.“ November 18, 2020 PB Paul B IT ManagerWholesale, 51 - 200 employeesUsed the software for: 6-12 months. “It only took 3 months with Sxysense Manage to get every machines completely 100% patched, including some key 3rd party applications not just Microsoft and Apple Mac OS patches.“ October 8, 2020 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kerry L. IT Security Analyst Biotechnology Used the software for: 2+ years ### "A worthy tool in any seurity arsenal" October 7, 2020 5.0 Very satisfied with the product and it has been instrumental in our security program Pros I like the ability to see statuses at a qucik glance and this product provides that. No time wasted searching. Easy to use. Many, many features and more keep getting added Cons Some of the more advanced features coulds do with better documentation Reason for choosing Syxsense All the features we needed. Strong support. Better value Review Source PB Paul B. IT Manager Wholesale Used the software for: 6-12 months ### "Additional features and reduced costs." October 8, 2020 5.0 My over experience with Syxsense Manage has been excellent. When I came into this role there had been a lack of follow up from my MSP on why patches where failing and as a result the estate wasn't patched to a level I was happy with. It only took 3 months with Sxysense Manage to get every machines completely 100% patched, including some key 3rd party applications not just Microsoft and Apple Mac OS patches. Pros It has allowed me to have a granularity over my estate patching that I never had when I had a Managed Service Provider patching my estate for me. The remote control function is good in that all a device needs is to have an internet connection for us to be able to fix issues. This has helped us fix VPN issues, remotely. Reporting, the detailed reporting is invaluable to prove the system is doing what I expect and when. Cons Remote control tools is a little "flakely" over lower bandwidth connections. Switched from [Datto SIRIS](https://www.capterra.com/p/148228/Datto/) As a department we got access to more features than our MSP was prepared to give us via Datto. It gave us far better control of our patching and patching black-out windows. The business had been paying an MSP to patch our estate, removing the MSP and taking the patching in house with the help of the Syxsense team was a massive saving to the business. Review Source WP Won P. It administrator Biotechnology Used the software for: 2+ years ### "Syxsense makes sense if you are a small company who needs almost one stop management" November 20, 2020 3.0 Pros The ability to do almost everything one would need in IT administration. Cons Bugs with remote connectivity and control, website issues with site rendering. Lack of ability to transfer more than one file at a time from a target system Review Source MP Michael P. IT Technician Information Technology and Services Used the software for: 1-2 years ### "Great for SMB Remote/Mobile Companies " November 19, 2020 5.0 Our deployment team at Syxsense went smoothly with the team giving us the best practices and setting our environment up. Pros It allows for our IT team to easily scan and patch Windows(desktop and server) and MacOS with OS and 3rd party updates. No need to manually upload updates, the full update catalog is done by Syxsense. We have a fully automated system scanning and patching schedule with different groups receiving patches at different calendar days. There are also tools included such as ability to view event logs on a machine, view the serial number of a device, and a big one, upload and remotely deploy software that our org didn't have before. A fair amount of our team of about 150 people are traveling or working remote which made a solution like Microsoft's SCCM or WSUS not practical. In addition, we don't have to have a separate management solution for Apple devices. We have the Syxsense agent on cloud hosted servers in Azure and AWS also. Lastly it is very easy to setup patching groups and windows as well as manually scan and patch if needed. Cons The remote screen desktop connection tool could be a little more polished. Reason for choosing Syxsense Cost, east of use, support of 3rd party patches, extra features. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) We were departing from a managed software service company. Review Source PE Patrick E. IT Security Manager Hospital & Health Care Used the software for: 6-12 months ### "Good Cloud Patch Management" January 13, 2023 4.0 This solution helped us get back on top of patching including 3rd party patches. It solved the problem of patching systems outside out network. Pros It is fully cloud based with an agent install. That was a requirement. It can also setup dynamic patching schedules based of when Patch Tuesday comes on the calendar. That was a requirement for us. Cons The base solution (without Cortex) is adequate at doing patches and tasks, but it is quite expensive for lacking some basic functions I would expect it to have that are in Cortex. For example: running a task only runs on the systems online in that moment. If the system comes on a minute after the task started, it will not run. With Cortex, the agents check in to the cloud to see if there are any tasks for it and runs it as soon as coming online. This should be part of the base patch management solution. Alternatives considered [Automox](https://www.capterra.com/p/148872/Automox/)[ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/) Reason for choosing Syxsense Price and features. Switched from [SolarWinds Patch Manager](https://www.capterra.com/p/182264/Patch-Manager/) Needed a solution that can patch from the cloud. Review Source AI Ajet I. IT Manager Automotive Used the software for: 1-2 years ### "Good system for patching servers" October 7, 2020 5.0 we are using them for almost 2 years and are very satisfied. Are able to patch 1000+ remote servers. Pros Its easy to setup, cloud based so you don't have to setup and configure any on-prem infrastructure, can patch servers without being connected locally to them i.e over vpn or on same subnet Cons Not much, it works really well, sometime when they have new features they might break some tasks and support is not fast in fixing them but that does not happen very ofthen Alternatives considered [ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/)[SolarWinds Patch Manager](https://www.capterra.com/p/182264/Patch-Manager/) Reason for choosing Syxsense It was the only product at that time that could patch a remote server without having VPN to it or local network access. Review Source AN Adam N. Systems Administrator Computer Software Used the software for: Less than 6 months ### "Syxsense has made management of remote users a breeze" October 7, 2020 5.0 Our company had a problem with management of users working from home. If they did not connect to VPN there was not a lot we could do to keep the machine patched and secure. Ever since we installed the Syxsense agent on all our machines we can keep them up to date and connect to them with one click from the dashboard. Pros Being able to connect to remote machines easily was a big need for us and syxsense makes it very simple for the administrator and the end user. Patching computers automatically and being able to see the inventory of computers is very useful for me. Cons The amount of steps you have to go through to create a task I feel could be improved. Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/) Reason for choosing Syxsense It had all the features we needed in one solution instead of purchasing multiple different products to achieve the same thing. Review Source WL Wilfredo L. IT Assistant Information Technology and Services Used the software for: Less than 6 months ### "Mid size company using Patch Manager to manage Desktop/Laptop updating policy" July 12, 2019 5.0 Outlook windows updates were causing issues and since wsus packages these we could not manage the updates with out a tool, since CMS we are not able to verify the update before deploying. Pros The ease of use, we have spent less time managing the program and less time assisting with issues since the deployment of CMS/ Patch Manager. Cons Not sure yet seems to work fine on all aspects and functions Alternatives considered [ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[GFI LanGuard](https://www.capterra.com/p/88911/GFI-LanGuard/) Reason for choosing Syxsense Easy to use, easy deployment and the customer service/ feed back from their team. Great job. Review Source Paul R. Head of IT Wholesale Used the software for: 2+ years ### "An essential tool for any IT Department" October 7, 2020 5.0 Overall I would recommend this for anyone trying to stay on top of the security element of their network. Its is an essential tool for any IT Department. Pros This software allows you, at a glance to see exactly where you are with your patching on each device. Cons Sometimes and rarely you may get sync issues but support have always been on hand to resolve the issue and quickly. Reason for choosing Syxsense It was cheap and offered everything we wanted out of a patch management system. Review Source Trang H. Cad Draftsman Architecture & Planning Used the software for: I used a free trial ### "A good network management system" January 17, 2019 5.0 Pros Looking for a good network management system for our company and I found this Patch Manager. The first impression is the interface, it looks very easy to use, maybe it's because I quite familiar with many kinds of sotfware . Cons From my personal opinion, I don't have any complaint except the cost is very high. Yet you can use the trial version and then consider to buy it later. Review Source NB Narasimha B. System ENgineer Facilities Services Used the software for: 2+ years ### "Syxsense Feedback" November 20, 2020 4.0 I dont have to worry if my systems are patched because I can run them on a schedule with Syxsense Pros The ease of running patches, pushing software to remote computers and the remote feature in Syxsense are the key factors that I liked about the product Cons The UI was really bad couple years ago when we got the software but it has developed a lot over the time. Reason for choosing Syxsense Pricing was the key factor, the setup was also easy when compared to other products Review Source CD Christian D. IT Operations Information Technology and Services Used the software for: Less than 6 months ### "Excellent all round" May 22, 2017 5.0 From my vendor research, Verismic was the only product that fitted all of our requirements to patch our operating systems as well as 3rd party software all from a solution we don't have to host or look after. I can now remotely deploy patches to my users working from home in Australia, from my desk in the UK - can't get any better than that! Pros The product is exactly what we were looking for from a patch management solution. It is flexible, salable and cost effective as well as easy to manage and maintain. When you do come across an issue or have any questions the support and account management teams can't be any more helpful - Generally I see replies to my support cases in a matter of minutes and have never had any issues that are left unresolved. I have monthly calls with our account manager who is always well informed of anything you have raised with them. Full training was provided and the team are willing to complete further training for our growing team. Review Source DD David D. Managing Director Computer Software Used the software for: 6-12 months ### "Easy to Manage devices and instal patches. Reporting and updating clients also important." May 15, 2017 5.0 Pros Before using Cloud Management Suite, it was a struggle to manage over 400 devices with SCCM and WSUS. Patching was inefficient and we had no way to keep clients updated with installation reports. With CMS, we were able to get up and running right away. It's very easy to use. Reporting was extremely crucial for us. Now we can keep clients informed of updates and patches installed on every device in their environment. Review Source AG Arnold G. IT Department Insurance Used the software for: 1-2 years ### "The only way to manage enterprise workstations" March 15, 2017 5.0 We have used several methods for managing our workstation PC's. We used automatic updates, WSUS, a few shareware programs and all of them were very time consuming and marginally effective at best. We have 70 employees, each with at least two devices and an IT department consisting of 1. We starting using Patch Manager a little over a year ago and never looked back. Their support team helped me configure everything to get us up and running. A few months later they called to make sure everything was OK. I had a few questions they answered quickly. I have been very pleased with Patch Manager as it has freed my time for other issues. Pros Easy to use, priced right, great support Review Source TW Talanda W. Desktop/IT Support Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Great cloud solution for inventory management/updating" February 27, 2017 5.0 CMS has been great. The customer support is top notch, for helping with any features that might not be as intuitive as expected. It's been an awesome solution for managing our computer inventory, as we are mostly a remote company. The reporting is comprehensive and the queries and inventory scans, as well as patches, are extremely helpful. The only thing it's missing is Mac support which I believe is on schedule to be completed this year. Review Source SC Sean C. Used the software for: ### "Excellent Patch Management Software" March 15, 2017 5.0 After looking into multiple solutions to manage our patching across the organization we decided on CMS for its ease of use, quick setup, and cloud based offering. We had everything up and running within a few hours and were able to catch up on a multitude of patches within the first week. Using the software allowed us to meet our strict compliance goals and provide reports showing where these goals had been met. Outside of patching we have began using the remote control feature and the software deployment feature of the platform which has been a life saver for our remote users. Overall, the software has paid for itself in a few months and confirmed we made the right choice for our needs. I would also like to mention that the sales and support group have been fantastic. The sales team worked with me on cost to meet our desired budget and support has been nothing short of great. Any questions or concerns I had were answered and the one issue we ran into was taken care of same day. Overall a great experience start to finish. Review Source NH Nick H. Head of Technology Retail Used the software for: 6-12 months ### "WSUS to cross platform and third party app patch management" October 7, 2020 4.0 Pros Cross platform (Windows, Mac, Linux server and client) patch management. Third party application patch management with ability to extend. Managed service and agent doesn’t require corporate network. Cons Tutorials default to patch entire estate which could be dangerous. Interface could be more intuitive. Alternatives considered [ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/)[SolarWinds Patch Manager](https://www.capterra.com/p/182264/Patch-Manager/) Reason for choosing Syxsense Price and features Review Source jB john B. CTO Used the software for: ### "one company who gets their clients and adopt a can adjust thinking " March 31, 2016 5.0 We proved cyber security solutions for the investment community. One key point in security is maintaining updates and reporting the changes. We have found a good partner with Cloud Management Suite. Having the ability to have reports monthly on all our client's machines has given us and our clients the compliance we need. At first, some of these special reports were not available in their offering. After speaking to the company and exampling how documenting what was done is key for compliance. The company created our reports within the same week we spoke. It is a pleasure to work with a company who listens and then act on the items. Review Source MN Mike N. IT Manager Used the software for: ### "Really useful tool for distributed environments" April 14, 2016 5.0 Really glad we found this solution for my company, which has offices all over the world. The tool is efficient, easy-to-use, and set-up was smooth. Verismic's team also had awesome customer service and consistently answered my questions along the way. My fav part of the patch management tool is the device health feature, which shows where the unpatched systems are and what patches those systems need. I would recommend this to any IT manager that wants an easy to use cloud-based tool. Review Source BP Bertie P. Systems Administrator Used the software for: ### "Super slick patch management product" May 5, 2016 5.0 So far my experience with the Cloud Management Suite's Patch Manager tool has been awesome. The controls are very intuitive which makes the patching process extremely simple from start to finish. Review Source SB Simon B. Head of IT Architecture & Planning Used the software for: 6-12 months ### "Easy to use Patch Management System" October 18, 2016 4.0 Having looked at several patch management systems, we decided to use Cloud Management Suite because (a) pricing and (b) the ease of use. You didn't need a degree to get to grips with the system. Pros Ease to use. Cons Its slow sometimes for updates and to access the site Review Source DE Derek E. Sr. IT Support Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "My review on SyxSense" November 18, 2020 4.0 My overall experience is great. This has become my go to application and is used daily for me. I enjoy the ability to connect to a users machine without approving the connection. This is very handy when troubleshooting with non technical people. Last, I also enjoy that the connection last even when the computer is not signed in. This has been very handy as I can restart a machine, connect to it, and log back in to complete the troubleshooting steps I am doing. Pros I love the software overall. There are a few things in particular I use the software for: Remote access, Viewing a computer's inventory (Installed applications, computer information, logged in user, disk space, and patches). I love the ease of connecting to a users machine. I love the ease in packaging the software. Cons There are a few glitches that need improving with the software. First, the remote access option works well. But, switching between the monitors is not so great. I have found that our users working on a wifi connection do not allow us to swap between monitors. If the user is on a wired connection, it appears to work fine. When we first began using the software, swapping worked great. Then, after the last update, it stopped. Also, I noticed that there was a box added to the recipents computer that shows when we connect and offers a disconnect option in the center of the screen. Users have been disconnecting the session as that was the first time they saw that box and they panicked. I am not sure if this should be removed, but relocating it when the connection is established would be great. It should not pop up in the center of the screen and disturb their work. I liked the version before that came in the taskbar and had to be clicked to open the disconnection box. Also, it did not pop up in the middle of the screen in interrupt their work. If this could be moved, it would be great. Reason for choosing Syxsense The features. It allows us to manage and maintain all of our products from one central database. The ability to patch and work on these machines remotely has been increasingly important during the pandemic. Our company has done alot of remote work and this tool has been 100% effective to allow us to maintain our company standard, from home. Review Source RH Rick H. IT Desktop Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Constantly listening and improving" October 7, 2020 5.0 Being able to monitor inventory, processes, patching and queries in real-time have really helped keep our environment secure and up to date. This has been very important as remote working has increased across the board. This is my personal opinion and does not necessarily reflect the opinion of my company. Pros Each major update seems to improve the UI and simplifies existing processes within the system. I've been using this for over two years and can't be more pleased with how the company listens to it's clients and level of support whenever questions or issues may arise. Implementation was easy, patching is a breeze, software deployment is improving, notifications and customization of queries and reporting has been fantastic. This is my personal opinion and does not necessarily reflect the opinion of my company. Cons Overall, the good far outweigh the bad here. The only issue that pops up now and again is running into duplicate device IDs for end user machines. Support has helped us track down why this happens, and does an amazing job of detailing what causes the issues. However, it seems to come back every so often due to our changing environment. I'd also like to see a right-click option to install applications on a per-machine basis. This is my personal opinion and does not necessarily reflect the opinion of my company. Reason for choosing Syxsense Web based, ease of use, intuitive, level of support during the trial from both technical support and the sales team. Review Source DO Dan O. Systems Manager Staffing and Recruiting Used the software for: 2+ years ### "Time saver! " October 7, 2020 4.0 It has been a real lifesaver especially since everyone has been working remotely since covid, being able to keep all of client machines up to date has been easy and caused us one less headaches to worry about. Pros Ease of use, We found the interface so easy to navigate and was very intuitive. We were creating patching policies in minutes. Being able to push out software has been great also especially while everyone was working from home. Cons Think the interface for managing multiple tasks could be improved would love to be able to quickly edit schedules from 1 screen rather than having to go into each task. Also would the start time and end time that are displayed after task is run never appears to be correct. At the moment it appears that you push the patches/scans from the console with the tasks.. I would much rather that the client pulled and pushed these back.. too often a machine might miss the task we run , would be great if when that machine came back online it would auto report back to the console with its patch status. Wouldn't mind some more comms when new patches are released like Microsoft send out. Reporting could be better. Review Source PM Paul M. IT Manager Financial Services Used the software for: 2+ years ### "One of our key tools" October 7, 2020 4.0 We use Syxsense to quickly associate and end user with a device, for remote control of devices and of course to maintain patching on all devices Pros We really like the user friendly interface. It gives us a quick view of all of our devices and access to them using the remote control element. Cons This may be operator error but there seems to be a gap in assessing and deploying patches to machines that need them. For example, if we see that a particular machine needs a patch it would be useful to know which other machines need the same patch. The only way I know to do this is to note the patch # and then look up that patch under Patches and create a job from there. IT would be very helpful to see and do this right from the patch view under the an individual machine. Another wish list item would be regarding asset mgmt. While this gives us some asset mgmt ability it falls short of a complete solution Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.