RedHelper

RedHelper

5 / 5 1 review

Who Uses This Software?

Enterprise and SMB markets: companies who take a lot of leads/sales from their commercial web-sites. Starts from any commerce sector, ends with financial and government.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RedHelper
  • redhelper.com/
  • Founded 2012
  • Russian Federation

About RedHelper

Live chat tool for communicating with site visitors with powerful co-browsing feature. Site owners can understand more about customers browsing site Invite interested visitors to a conversation to help close sales Segment and target those that really need dedicated support Cobrowsing The most accurate understanding of customer needs based on direct observation of their on-site behaviour. The operator can easily highlight important items on the website for the visitor.


RedHelper Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

RedHelper Reviews

Great engagement system to use

Mar 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use RedHelper as engagment tool to communicate with our customers. Every site visitor is important for us, so we try to understand them and their needs to close deal as soon as possible.

Cons: i think they should be more flexible in number of payment methods(today only PayPal)