5 / 5 1 review

Who Uses This Software?

Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

Average Ratings

1 Review
  • 5 / 5
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Eltrino
  • eltrino.com/
  • Founded 2011
  • Ukraine

About DiamanteDesk

DiamanteDesk- an independent support ticket system designed to listen to your customers and quickly react to satisfy their needs. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system. In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

DiamanteDesk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

DiamanteDesk Reviews

Worth a try

Feb 13, 2017
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not

Pros: Free, flexible, open source

Cons: Installation can be quite challenging for non-tech users

Overall: I was looking for reliable and flexible support solution for my print store krash4e.in.ua. People involved in printing business know that it's quite challenging to build relationship with customers. It's a common issue when customer sends you inappropriate mock-ups for printing, you open these files next day and announce this bad news to customer. Angry customer damns you as you took his time. With DiamanteDesk I created special rules for tickets with attached mockups and now I can immediately react for such letters. Tickets with mockups get in special branch and assigned for responsible designers and they check quality of these mock-ups and solve problems immediately without time wasting.

Vendor Response

by Eltrino on February 15, 2017

Thank you for using DiamanteDesk.