--- title: "Copper Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Copper Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/141642/Copper/" page_type: "product" language: "en" --- # Copper Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Copper ## What is Copper? Copper is the easy-to-use CRM for businesses on Google Workspace looking to manage more sales leads & grow customer relationships but don't have time for data entry, repetitive admin tasks, or complicated tools. Copper integrates with Gmail and other Google Apps, so it logs all emails and other interactions to the right contact. Teams can also see sales and relationship essentials, including email threads, past interactions, tasks and more in one place. ## What is Copper used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Recognitions Shortlist Overall rating Based on 622 user reviews Reviews sentiment Positive 88% Neutral 6% Negative 6% Pros & cons Deep Google workspace integration Intuitive and simple user experience High cost and limited value Frequent glitches and technical frustrations Starting price $12 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - CRM / 2026 - Email Tracking / 2025 - Lead Management / 2025 - Real Estate CRM / 2025 - Sales Force Automation / 2025 - Sales Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Copper alternatives Highest Rated [4.7 (742)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (4,480)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (18,803)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,992)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141642/Copper/alternatives/) ## FAQs about Copper Overview ### What problems does Copper solve? Copper solves scattered customer communication, missed follow-ups, and time-consuming manual CRM entry by syncing Gmail, Calendar, and other Google tools into one workflow. Sales teams, account managers, small businesses, and nonprofit staff use it to track leads, pipeline stages, tasks, payments, and team activity without losing visibility or momentum. Answer based on 351 reviews Overview ### Which roles and teams benefit most from Copper? Copper is most used by sales teams, account managers, and business leaders such as CEOs, founders, owners, and presidents. Sales roles use it to track pipelines, manage follow-ups, and close deals, while executives and operations or marketing leaders rely on it for customer visibility, team coordination, and revenue oversight. Answer based on 578 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Copper built for? Copper is built for small and medium-sized businesses on Google Workspace, with 93% of reviewers from small businesses. Its strongest industry footprint is in Marketing and Advertising at 9%, followed by Real Estate at 8% and Computer Software at 6%, making it a fit for service-oriented and software teams. Answer based on 622 reviews Features and Usability ### What are the key features of Copper? Copper includes core CRM features such as contact management, lead management, opportunity and pipeline management, plus email tracking and calendar sync. Its main differentiators are Google Workspace and Gmail integrations, workflow automation, customizable fields and reports, and mobile access, which support sales follow-up, client history, and team visibility. Answer based on 167 reviews Pricing ### How much does it cost and what fees or limitations are included? Copper starts at $12/user/month for Starter, with Basic at 29, Professional at 69, and Business at 134; a free trial is available. Reviewers say early plans feel affordable for small teams, but costs rise with added seats, higher-tier features, and Basic’s 3-seat limit. Answer based on 68 reviews Integrations ### Which third-party tools and platforms does Copper integrate with? Copper integrates with Gmail, Google Workspace, Google Calendar, Mailchimp, Slack, PandaDoc, and Zapier, with additional catalog connections including Asana and Calendly. Communication and productivity integrations are the most commonly cited, and Copper supports over 100 integrations overall, with especially frequent use around Google-based email and calendar workflows. Answer based on 296 reviews Getting Started and Support ### How easy is it to onboard and train a team on Copper? Copper is generally quick to onboard, especially for teams already using Gmail and Google Workspace. Training is available through in-person sessions, live online sessions, webinars, documentation, and videos. Reviewers say everyday users learn it fast, while admins, less technical users, and teams with custom setups or non-Google integrations may need more time. Answer based on 49 reviews Getting Started and Support ### What customer support options does Copper offer, and how do users rate the experience? Copper offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, friendly, and helpful during setup and questions, but others report outdated help articles, slow ticket handling, limited human assistance on some plans, and recurring frustration with billing or cancellation issues. Answer based on 109 reviews Email management ### How well does Copper handle email management? Copper works well for Gmail-based email management, especially for small business teams that live in Google Workspace. It logs correspondence, shows contact details inside the inbox, and supports templates and bulk outreach, but some users report buggy extensions, sync issues, limited undo options, and restrictions around non-Google email setups. Answer based on 134 reviews ## Who uses Copper? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Deep Google workspace integration 93% positive reviews out of 138 Most reviewers indicate integrations are robust, especially with Google Workspace, enabling smooth workflows and minimal manual entry. Erin G. Sales Operations Specialist, 11 - 50 employees. "My company uses Copper because it integrates seamlessly with Gmail." High cost and limited value 41% negative reviews out of 56 Some users report pricing as expensive, with premium features requiring upgrades and less value compared to competitors. Intuitive and simple user experience 95% positive reviews out of 131 Most users report ease of use, highlighting the intuitive interface, quick setup, and straightforward navigation across devices. Frequent glitches and technical frustrations 78% negative reviews out of 49 Most users report recurring bugs, slow loading, unreliable plugins, and inconsistent search, leading to workflow interruptions. Dennis D. Project Manager, 11 - 50 employees. "A bit fussy about searching for a name if spelling is incorrect" Automated and integrated task workflows 95% positive reviews out of 40 Most reviewers describe task management as efficient, with automated reminders, calendar syncing, and seamless integration with Google Workspace. luz mary R. teacher, 2 - 10 employees. "Automating tasks has greatly improved my efficiency and I am able to set up custom reminders and workflows to ensure that no sales opportunity is missed with this I have been able to stay organized and not miss any important opportunity." Difficult cancellation and refund process 90% negative reviews out of 31 Most reviewers find cancellation and refunds inflexible, citing unclear policies, ongoing charges, and lack of responsive support. Anna A. Head of Sales, 51 - 200 employees. "The billing and cancellation process is rigid and inflexible, especially for long-time customers who simply forget a legacy seat renewal." ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Copper supports all three features that reviewers rate highest: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage new opportunities more effectively, allowing teams to build stronger relationships and move prospects toward conversion with better visibility. Contact Management 4.4 (92) 64.13% of 92 reviewers that rated this feature as important or highly important Copper offers customizable contact records, easy searching, tagging, and Gmail integration. Some reviewers find it simple to add and locate contacts, but others report duplicate management challenges, limited third-party integrations, and occasional clunky navigation with large lists. Sales Pipeline Management 4.4 (78) 65.38% of 78 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 4.2 (70) 60.00% of 70 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Task Management 4.3 (62) 67.74% of 62 reviewers that rated this feature as important or highly important It helps you organize and automate tasks, making it easy to track deadlines, follow-ups, and project to-dos. Users think the system is intuitive and valuable for teams, but some mention occasional confusion with date sorting and limited customization options. Data Import/Export 4.1 (27) 66.67% of 27 reviewers that rated this feature as important or highly important Import and export data to and from software applications Interaction Tracking 4.3 (76) 68.42% of 76 reviewers that rated this feature as important or highly important With this capability, you can view a complete history of emails, meetings, and activities, often automatically synced via Gmail and Google Workspace. Reviewers appreciate how it keeps all team interactions accessible and organized, though some mention occasional issues with blocked or missing interactions. Copper 111 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Client Management: Manage contact details and communication with clients - Client Tracking: Track all company interactions with current clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Copper offers customizable contact records, easy searching, tagging, and Gmail integration. Some reviewers find it simple to add and locate contacts, but others report duplicate management challenges, limited third-party integrations, and occasional clunky navigation with large lists. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Social Profiles: Track customers' activities across social networks and maintain details about their demographics, preferences & more - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Deal Management: Defines specific deal parameters to negotiate and secure deals - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Management: Create, save, and store files - For AEC Industry: Primarily serving architecture, engineering, and construction industry professionals - For Financial Institutions: Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. - For iPad Devices: Operate/access software on iPad Devices - For Real Estate: For realtors, real estate investors, property managers, and other real estate professionals. - For Sales Teams/Organizations: Caters to sales teams - For Small Businesses: Designed for small businesses - For Startups: Primarily serving startup companies - Forecasting: Form predictions based on past and present data/trends - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: With this capability, you can view a complete history of emails, meetings, and activities, often automatically synced via Gmail and Google Workspace. Reviewers appreciate how it keeps all team interactions accessible and organized, though some mention occasional issues with blocked or missing interactions. - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Predictive Analytics: Predict future data based on historical data sets - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Shared Contacts: Share contacts with other applications like Gmail and CRM - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: It helps you organize and automate tasks, making it easy to track deadlines, follow-ups, and project to-dos. Users think the system is intuitive and valuable for teams, but some mention occasional confusion with date sorting and limited customization options. - Task Scheduling: Track and manage the scheduling of tasks - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Web-based Deployment: SaaS, web-based, online deployment - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (569) 4.1 Based on 569 reviews ## Pricing Value for money 4.1 (494) Free Trial [View pricing plan details](https://www.capterra.com/p/141642/Copper/pricing/) Starter $12.00 Per User,Per Month It includes: - 1,000 contacts - Activity feed - Forms - Tasks - Google Workspace Integration Basic $29.00 Per User,Per Month It includes: - 2500 Contacts - Google Workspace Integration - Pipelines - Contact Enrichment - Team collaboration Professional $69.00 Per User,Per Month It includes: - 15000 Contacts - Workflow Automation - Bulk email - Third-Party Integrations - Reporting Business $134.00 Per User,Per Month It includes: - Customization. Premium Support - Personalized Onboarding - Unlimited Contacts - LinkedIn Integration - Email sequences - Website tracking - Lead scoring Value for money 4.1 (494) 4.1 Based on 494 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (498) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (498) 4.3 Based on 498 reviews ## User reviews Overall rating 4.4 Based on 622 reviews Filter by rating 5(359) 4(183) 3(42) 2(21) 1(17) Mentioned topic Sorted by most recent SR Sarah R. VP, Client Relations Marketing and Advertising ### "Copper is very helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2025 The customer service team is very responsive, and Copper has helped me become 10x more productive. I recommend it to everyone, particularly for sales and client relations. Pros I love the task manager and ease of keeping track of contacts. Tags help me stay organized, and adding custom fields to every record type is very helpful. Cons Sometimes it runs a little slow. I can't merge duplicate companies without scrolling through the entire list. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PS Paul S. Owner Insurance ### "Copper - The Real MVP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 4, 2025 Overall Copper has been an invaluable partner to the agency. A month after implementing it our sales skyrocketed and have been growing ever since. Pros Copper has made managing my insurance sales pipelines an absolute dream! It's integrations with Google workspace streamlines every aspect of the sales process and has even streamlined our servicing and policy renewal process. Coppers interface is polished and very user friendly. Cons I wish I had more control over automatons, this isn't as much as a dislike than it is a wish I had. Copper is constantly developing so I'm sure it's only a matter of time before more customization comes to their automatons. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Copper Google Workspace integration. We run on Google, from Chromebooks, to androids and everything in between. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 6, 2025 Hi Paul, Thank you so much for sharing your feedback. We love to hear that Copper has helped you streamline your process, better capture your operations and grow your business. We appreciate the feedback on automations and I'll share it with the team. We're continuously looking for ways to improve our features, and we may reach out to you in the future for product feedback! Melanie at Copper AA Anna A. Head of Sales Computer Software ### "Disappointing support and no flexibility on cancellations" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 6, 2025 Our experience was fine in the early days, but over time it became frustrating. The billing and cancellation process is rigid and inflexible, especially for long-time customers who simply forget a legacy seat renewal. Copper refused to make an exception despite inactivity and prompt communication. It doesn’t feel like a customer-first approach, which is disappointing given how small the account is and how long we’d previously been customers. Pros The interface was clean and simple when we first used it. It integrated decently with Google Workspace Cons Inability to cancel easily. We haven’t been using Copper for over 3 years, but the subscription kept auto-renewing. When I reached out to request a refund right after renewal, support declined—even though the account had been completely inactive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2025 Hi Anna, I'm sorry to hear you've had a frustrating experience with Copper. Providing excellent customer support is one of our top priorities. You account did renew within our terms of service, and when you followed up regarding a refund, we did promptly refund you within the same day. Your account has now been refunded. We hope you reconsider this negative review and we are here if you need any further assistance. Melanie at Copper ZR Zach R. VP Of Sales and Marketing Building Materials ### "Simple but Powerful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2025 I have enjoyed it. Even with a few things I wish they had, the customer service team is helpful to explain whether or not certain things can be utilized. Pros Love the reminders and tasks that we can set to followup or complete tasks with customers. It allows me to assign them to myself or other team members. Cons Lack of templates for emails or sending estimates through it. I would love to be able to send estimates outside of my accounting software and send them through my CRM Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 9, 2025 Hi Zach, thanks for the kind review! Love to hear that reminders and tasks are helping keep your team organized. Regarding your feedback on sending estimates, I've passed your feedback along to our product team for future consideration. DB David B. CEO Design Principle Architecture & Planning ### "Copper - A Very Good CRM." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2025 I have had a good experience with Copper. Since my firm runs on Google workspace it is a seamless experience. Pros I like the integration with Google Workspace and the overall functionality of it. It has given me clarity abut my pipeline. Cons I really don't have any negative comments about Copper. Its the first CRM I've used - I have nothing else to compare it to. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Reasons for choosing Copper It was too complex for a frim the size of mine. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 9, 2025 Hi David, thank you so much for the kind review! BW Brett W. Agency Owner Marketing and Advertising ### "Good intro platform with some external tracking shortcomings." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 1, 2025 We have since moved away from Copper, though it's probably a good solution for a small business getting into the CRM game. Pros Generally easy setup, though the effort was more on getting my team to adopt the platform. So that's more on us than Copper. Cons Inability to ingest UTM tracking parameters natively. We had to use a 3rd party tool in order to connect the attribution dots. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [Wishpond](https://www.capterra.com/p/145745/Wishpond/) Reasons for choosing Copper Better value. More native integrations. Cleaner interface. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 3, 2025 Thanks for the feedback. We’ve added attribution and UTM tracking to our product request process, and we will explore ways to make tracking easier. Appreciate you helping us improve! BS Bethany S. Finance Coordinator Non-Profit Organization Management ### "Copper is Queen" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 8, 2025 I am in Copper every single day. It keeps me on task and I can check in on what my colleagues are doing. Pros It tracks tasks, projects, people and companies. I can see the interactions my colleague have with customers and it is very customizable Cons It would be great if you could share a task with others, as in both people owning it. Or creating duplicate tasks. But its minor Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 We’re thrilled to hear you’re enjoying Copper! Great news — support for multiple task owners is on our roadmap, so stay tuned. SM Stephen M. President Marketing and Advertising ### "Perfect for SMEs. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2025 Excellent! HubSpot had too much of a learning curve. We were up and running with Copper in one day. Pros It's a simple integration with the Google tools we already use. Cons It can be buggy sometimes. Adding emails from Gmail was simpler before they started moving things around. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Ease of use, time required to manage and cost Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Amy M. Business Development rep. Staffing and Recruiting ### "Copper works for me" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 17, 2025 I would say its been pretty good for the most part. Pros I like the user friendly access you have to your complete sales funnel at any given time or place. Cons When entering a sales prospect having to add so much information. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JG Jake G. Marketplace Manager Marketing and Advertising ### "Its good, but constantly logs you out which is frustrating" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 February 28, 2025 Its good when im signed in and use it but it logs me out constantly Pros Lead gen, opportunity tracking, mass email tool Cons Always signs you out, the extension is buggy and no longer autofills information Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 19, 2025 Hi Jake, thanks for the review! We're glad to hear it's helping your lead generation tactics. Regarding Copper signing you out - that's should definitely not be what you're experiencing. Can you reach out to our support team at support@copper.com? 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