--- title: "Page 2 | Copper Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Copper the right Small Business CRM solution for you? Explore 622 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141642/Copper/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Copper 4.4 (622) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Page 2 - Reviews of Copper ## Showing most helpful reviews Showing 26-50 of 622 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley G. ceo Used the software for: 3-5 years ### "Copper is a perfect place to start when creating a CRM" February 4, 2022 5.0 The staff are very knowledgeable and attentive. Pros The Gsuite integration is definitely the biggest plus. We are starting to get better insights through the improved reporting functions. Cons Partnership referral tracking is cumbersome. Reasons for choosing Copper Gsuite connectivity. Review Source Paul S. Owner Used the software for: 1-3 years ### "Copper - The Real MVP" November 6, 2025 5.0 Overall Copper has been an invaluable partner to the agency. A month after implementing it our sales skyrocketed and have been growing ever since. Pros Copper has made managing my insurance sales pipelines an absolute dream! It's integrations with Google workspace streamlines every aspect of the sales process and has even streamlined our servicing and policy renewal process. Coppers interface is polished and very user friendly. Cons I wish I had more control over automatons, this isn't as much as a dislike than it is a wish I had. Copper is constantly developing so I'm sure it's only a matter of time before more customization comes to their automatons. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Copper Google Workspace integration. We run on Google, from Chromebooks, to androids and everything in between. Review Source Response from Copper November 6, 2025 Hi Paul, Thank you so much for sharing your feedback. We love to hear that Copper has helped you streamline your process, better capture your operations and grow your business. We appreciate the feedback on automations and I'll share it with the team. We're continuously looking for ways to improve our features, and we may reach out to you in the future for product feedback! Melanie at Copper Anna A. Head of Sales Used the software for: 1-3 years ### "Disappointing support and no flexibility on cancellations" October 13, 2025 1.0 Our experience was fine in the early days, but over time it became frustrating. The billing and cancellation process is rigid and inflexible, especially for long-time customers who simply forget a legacy seat renewal. Copper refused to make an exception despite inactivity and prompt communication. It doesn’t feel like a customer-first approach, which is disappointing given how small the account is and how long we’d previously been customers. Pros The interface was clean and simple when we first used it. It integrated decently with Google Workspace Cons Inability to cancel easily. We haven’t been using Copper for over 3 years, but the subscription kept auto-renewing. When I reached out to request a refund right after renewal, support declined—even though the account had been completely inactive. Review Source Response from Copper October 16, 2025 Hi Anna, I'm sorry to hear you've had a frustrating experience with Copper. Providing excellent customer support is one of our top priorities. You account did renew within our terms of service, and when you followed up regarding a refund, we did promptly refund you within the same day. Your account has now been refunded. We hope you reconsider this negative review and we are here if you need any further assistance. Melanie at Copper CEO Design Principle Used the software for: 1-3 years ### "Copper - A Very Good CRM." July 6, 2025 4.0 I have had a good experience with Copper. Since my firm runs on Google workspace it is a seamless experience. Pros I like the integration with Google Workspace and the overall functionality of it. It has given me clarity abut my pipeline. Cons I really don't have any negative comments about Copper. Its the first CRM I've used - I have nothing else to compare it to. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Copper It was too complex for a frim the size of mine. Review Source Response from Copper July 9, 2025 Hi David, thank you so much for the kind review! Finances T. Finance Coordinator Used the software for: 1-3 years ### "Copper is Queen" May 13, 2025 5.0 I am in Copper every single day. It keeps me on task and I can check in on what my colleagues are doing. Pros It tracks tasks, projects, people and companies. I can see the interactions my colleague have with customers and it is very customizable Cons It would be great if you could share a task with others, as in both people owning it. Or creating duplicate tasks. But its minor Review Source Response from Copper May 13, 2025 We’re thrilled to hear you’re enjoying Copper! Great news — support for multiple task owners is on our roadmap, so stay tuned. Stephen M. President Used the software for: 1-3 years ### "Perfect for SMEs. " March 25, 2025 5.0 Excellent! HubSpot had too much of a learning curve. We were up and running with Copper in one day. Pros It's a simple integration with the Google tools we already use. Cons It can be buggy sometimes. Adding emails from Gmail was simpler before they started moving things around. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Ease of use, time required to manage and cost Review Source Managing Director Used the software for: 1-3 years ### "Excellent CRM with tremendous features without the over-engineering" January 14, 2025 5.0 Copper has been a great solution for our smaller company (13 FT employees). We can track notes on our clients, organize new inquiries for our services, and increase communication between team members as a result. We use Google Workspace, and the integration has been seamless, especially regarding our calendar sync. The connection to everyone's email is a huge time-saver, and it's extremely helpful to review something in my inbox and have their Copper profile pop up on the screen. Pros Copper has been a great solution for our smaller company (13 FT employees). We can track notes on our clients, organize new inquiries for our services, and have increased communication between team members as a result. We use Google Workspace, and the integration has been seamless, especially regarding our calendar sync. Cons Email Templates could be easier to use and more robust Switched from [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) Our start-up outgrew the previous product, and we were seeking a more robust, easy-to-use CRM without the over-engineering that often comes from other systems (e.g., Salesforce) Review Source Jon Z. Director of Sales Used the software for: 3-5 years ### "Meh is pretty accurate" January 9, 2025 3.0 Describe your overall experience with Copper: meh Pros simple UI, good integration market for automating related tools Cons simple UI is also clunky and at times nonfunctional the gmail extension breaks some basic gmail functionality which I reported probably 2 years ago at this point, with no resolution the customer service is slower than before and literally no one wants to talk to a bot the reporting tools are rudimentary, and i follow a concise 26-step process using the Copper API to extract customer emails when breaking down by certain criteria... not exactly user-friendly Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Google Workspace integration and cost of service Reasons for choosing Copper Google Workspace integration and cost of service Review Source Richard H. Director of New Business Used the software for: 3-5 years ### "So intuitive, there's virtually no learning curve - I'm amazed. " December 19, 2024 5.0 Copper is designed so efficiently that its use is done intuitively. There's, quite literally, no real learning curve to speak of, yet it is very powerful and let's me get things done very quickly without wasting my time on figuring out how to use the product. Pros How incredibly easy it is to use yet how powerful it is. Its design is so intuitive that there really isn't a learning curve, I understood it instantly! Cons It doesn't allow me to customize the product as much as I'd like. I've designed software in the past and I tend to change software to suit my unique needs. Switched from The product didn't do what I needed it to do. Review Source COORDINATOR Used the software for: 1-3 years ### "COPPER FEEDBACK" January 9, 2025 5.0 IT HAS BEEN A REALLY PROACTIVE AND OVERRAL GOOD EXPERIENCE, AND I WOULD RECOMMEND IT TO OTHER COMPANIES LIKE MY OWN. Pros THE ABILITY TO SEE ALL THE INFORMATION FOR THE CONTACT, THE PROJECT AND MORE IN ONE PLACE, Cons IT HAS ALOT OF PERSONALIZED OPTIONS THAT CAN BE A LITTLE OVERWHELMING. Review Source VP of Engineering Used the software for: 1-3 years ### "Room for improvement" January 10, 2025 3.0 It definitely has made organizing & monitoring opportunities easier than our previous process. Pros The pipelines make it easy to review the current stage of opportunities to see where bottlenecks occur & to keep opportunities moving. Cons Glitchy filters for activities in opportunities. The messages are not filtered according to the checked filters. They need to be unchecked & rechecked every time an opportunity is selected in order to display correctly. It is very frustrating. Review Source Sales Used the software for: Less than 1 year ### "Good app for sales" January 13, 2025 5.0 Great, no issues using the program. Company provided Pros Usability, great program for sales and keeping track of your customers. Cons None, I haven't ran into any issues using copper/ Review Source Business Development Manager Used the software for: 1-3 years ### "Copper Review 12/4 " December 10, 2024 4.0 Overall it works well for what we need it but it can be a little bit lacking in some departments Pros The most use we get out of copper is the ability to track conversation and email threads relating to projects. Cons There seems to be some holes in analyzing data. Not the easiest thing to do. I also with you could send out weekly reports that show each individual project changes. Review Source Territory Manager Used the software for: 1-3 years ### "Great Product, good for productivity" December 9, 2024 5.0 Copper is a great platform that works well for my needs and the needs of our company. Pros Copper is great because it integrates really well with google and the google suite. Cons I do not like that the app has very limited functionality. Doing sales on the go without my laptop is highly difficult. I rely on copper a lot to stay focused. Review Source Site Manager Manager Used the software for: 1-3 years ### "I really enjoy working with copper" December 9, 2024 4.0 I use Copper everyday with work. It has information on every event we book. Mostly I have an exceptional experience. Pros I like how vast it is. How much information is handy. Cons I find it somewhat frustrating to search Copper. Especially for events with multiple dates. Review Source Christina L. administrative assistant Used the software for: 3-5 years ### "Easy Data and contact storage " December 9, 2024 4.0 It is beneficial and helps in data sotrage and details for projects. Ease in informational content Pros The auto email logging and linking to clients and contacts Cons Emails will auto link to incorrect opportunities with the same contact. Review Source Senior Analyst Used the software for: 3-5 years ### "Copper is great" December 12, 2024 5.0 I use copper 10 times a day to track deal progression at our firm. It helps me do that. Pros Copper is intuitive to use, provides great visuals, and enables impeccable analysis. Cons There are no problems with Copper just people inputting information wrong. Review Source National HELOC Executive Used the software for: 1-3 years ### "Good Platform Interface But Needs Improvement" December 9, 2024 3.0 Overall, it has potential but needs work. They are adding features, but some of them should have been there from day 1 Pros Love the user interface and the addition of features like automated emails recently Cons Seems to fall behind in functionality compared to industry leaders like Salesforce Review Source Strategist Used the software for: 1-3 years ### "Copper review" December 13, 2024 5.0 Very helpful and beneficial! Always helps me accomplish my tasks in a timely manner! Pros I love how it keeps everything so organized and neat! Cons There is nothing I dislike. I think it does a fantastic job. Review Source Researcher Used the software for: 1-3 years ### "Easy to use " December 3, 2024 5.0 Pros Without a doubt, Copper is the greatest. Despite being simple to use and easy for the team to embrace, it has a lot of power below. Cons Records that are inadvertently erased cannot be retrieved. If you unintentionally erase all of your contacts without performing a manual backup, that's bad. Review Source Administrative Assistant Used the software for: Less than 1 year ### "Happy with Copper" January 3, 2025 4.0 Very helpful. Easy to use everyday. Saves paperwork Pros The simplicity of the program overall. Easy to use. Cons Getting set up was a little tricky. Thanks to \[sensitive content hidden\] we managed to get it done Review Source Tiffany R. Office Manager Used the software for: 3-5 years ### "Great CRM!" November 13, 2024 5.0 Makes my job so much easier! I can keep track of everything that needs done for each file. Good audit system for all processes! Pros So easy to use! Love the automatic tasks to remind me to get things done! Cons A lead/contact can be added multiple times. Would be nice if there would be a trigger that the lead already exists and is assigned to someone else. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reasons for choosing Copper We liked the price for the amount of users we require. Review Source Digital Account Executive Used the software for: 3-5 years ### "Copper CRM, a true industry winner in the making." October 24, 2024 5.0 Overall, it's about the people. The people at Copper are amazing and if there's any investors who have yet to pour in, consider doing so because that's the most important part. Pour into the people and the tech will follow. Pros How attentive they are in helping you and most recently their drive to further improve the platform. They're growing into becoming a major player. Cons The interface and some of the intel features. Seemed too rigid and lagged behind some other players but they're addressing all that now and quickly at that. Review Source Response from Copper October 24, 2024 Thank you Jason! It's feedback like this that keeps us pushing to deliver the best experience possible. We hear you on the interface and intel features, and we're actively making strides to enhance those areas. Thanks again for your support and for being part of our journey! - Jessica, VP Marketing Danielle J. Relationship Manager Used the software for: 3-5 years ### "Copper - Keep everything in 1 place" November 14, 2024 5.0 IT has been really good so far. Any issues I have I reach out for help Pros It keeps everything organized that I need in 1 place Cons Can't send more the 200 emails at a time Review Source Josh M. Data Integration & Sales Support Architect Used the software for: 3-5 years ### "A great CRM for a small to mid-sized company" August 2, 2022 4.0 Copper has been a great experience overall. Their Customer Success Managers are the most helpful, prompt and friendly people whenever there's a hiccup with Copper. The price per user is a bit expensive Pros What I like most about Copper is its built-in connectivity to all things Google. Auto-logging calendared events, easily adding files to records from our Google Drive, using the Copper add-on to easily push data out to Google Sheets and then Google Data Studio...it's great. Cons I believe Copper needs to focus on tightening up existing features before rolling out new features to compete with other platforms. There's a delicate balance between building new things and maintaining what already exists and I feel that sometimes their focus is too dedicated towards building new. Switched from [Contactually](https://www.capterra.com/p/158259/Contactually/) Contactually was acquired. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.