# Page 20 | Copper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Copper the right Small Business CRM solution for you? Explore 622 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141642/Copper/reviews --- Copper 4.4 (622) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 20 - Reviews of Copper ## Showing most helpful reviews Showing 476-500 of 622 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Brooke B. Graphic Designer Used the software for: 6-12 months ### "Solid CRM" April 10, 2018 5.0 Pros Cloud based software that is compatible with a bunch of email clients and Google. Overall, it is a pretty good CRM. It's nice to be able to run campaigns and be able to track the metrics such as email opens, etc. Cons Customer service is alright. I think it could be better if they hired more people on their support team. Review Source CH Charlie H. Country Director Telecommunications Used the software for: 6-12 months ### "My honest Copper Experience" August 11, 2021 5.0 Pros Fast loading and interconnected with email and LinkedIn Cons I can feel that sometimes I got lost when navigating the software Review Source VR Verified Reviewer Co-Founder and CEO Mental Health Care Used the software for: Less than 6 months ### "good but not great" May 10, 2018 4.0 Pros I love that it connects to google business suite and works with your gmail. I like that it tracks contacts and creates auto reminders. great customer service, one of the fastest I have seen Cons I wish they had auto email and follow-up feature, it's a little hard to reach out to multiple contacts individually. Review Source John R. Used the software for: I used a free trial ### "Great Google Apps Tool" June 22, 2016 5.0 Really a slick tool. The PW team works hard to take requests and implement them. It is an ever improving platform. Overall I think for most businesses this CRM will work. Pros Integration with Google is pretty slick. Pipeline is great. Cons Dashboard is not very good yet and implementing GTD is not super easy but can be done with some creativity. Review Source HG Heather G. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great CRM " July 17, 2018 5.0 Pros I love that I can open it on various devices so that I can have the info with me at all times Cons I do not like that the dashboard is not customizable Review Source JJ Josh J. Director of Business Development Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Fantastic solution with all the necessities " May 11, 2017 5.0 Very happy with ProsperWorks - it takes the "work" out of using a CRM and really enables sales people to focus on making sales! Pros Great functionality right out of the box, easy to customize, great reporting functionality, excellent Chrome extension, seamless integration with Gmail. Excellent value. Cons There's no ability to schedule revenue recognition for single opportunities. There's also no native iPad app, and the interface on Safari and Chrome on iPad doesn't scroll very well from left to right for pipeline review. Review Source MK Monica K. Executive Administrator Used the software for: 6-12 months ### "It is user-friendly and easily accessible on mobile devices" March 20, 2018 4.0 Pros The software efficiently gathers data needed for business reports. I like how accessible ProsperWorks CRM is on mobile devices. It also offers ample opportunities to interact with team members. Following up with clients is a breeze and all client information is at my fingertips. Cons When there is a question customer service is difficult to access depending on the subscription package. For example, in certain packages, customer service does not have call-in telephone service available. Review Source TB Tim B. Sales Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "ProsperWorks CRM review" September 14, 2016 3.0 Pros It is tied directly to Google Mail, so all relevant emails are linked to contacts and opportunities. Also, ProsperWorks can automatically obtain contact information based on email address and this information can be used to create new contacts. Cons Customer support is limited. I have not used the reports much yet, simply because I have not had the time to teach myself. Before committing to purchase the software, the sales person was very helpful. After purchasing the software, it is difficult to get a response to questions. Review Source Mohamed N. Network and System Engineer Non-Profit Organization Management Used the software for: Less than 6 months ### "Great CRM" April 21, 2017 5.0 Pros Integration with google apps & no installation needed. It also capture information easly from gmail and contact information Cons A lot of emails during trial period, setting it to suites your needs take some time & it also require some time to get used to it. Review Source SL Sharon L. CMO Media Production Used the software for: Less than 6 months ### "ProsperWorks and Google Integration " February 8, 2018 4.0 Will keep using for now, but having to go back to Google to attach things is quite annoying. Something that should be improved. Pros Full integration with Gmail, Google Calendar and other G Suite products. Many features are directly accessible from Gmail or Inbox. Can pull new leads from email directly into lead management listing. Can enable automated actions. Cons Email open alerts can get annoying. Pipelines cannot contain qualified leads. Email attachments NOT available for templates, which defeats sales purposes. Review Source JM Jenn M. Marketing director Marketing and Advertising Used the software for: Less than 6 months ### "Shoddy, pointless" June 5, 2018 1.0 Pros You would be much better off getting any other CRM. This is a complete waste of money and only integrates with Gmail which they don't tell you until after you sign a year commitment. Cons It is hard to use, clunky, lots of bugs, low quality, and doesn't integrate with anything besides Gmail Review Source SK Stephanie K. CEO Marketing and Advertising Used the software for: Less than 6 months ### "If you use GSuite, Copper is the CRM for you!" August 11, 2021 5.0 Pros This CRM is so easy to use because it is synchronized with GMail. Cons Mailchimp is easy to link with Copper but it does not synch both ways. Reason for choosing Copper Better value for the money! Review Source VR Verified Reviewer Head Of Operations Consumer Goods Used the software for: Less than 6 months ### "Great gmail integration" January 14, 2019 5.0 great! most streamlined CRM I've ever used. Pros I love that it can be integrated with gmail to make sure all the emails are tracked! Cons Sometimes it can log me out of the plugin so I have to make sure it's all hooked up before I send a bunch of emails. Review Source Carlos C. Used the software for: Less than 6 months ### "A CRM designed to work with Google for Work" April 27, 2016 5.0 We are a small company using Google for work because the ease of set up, the features and the price. Prosperworks have the same vision of ease of use, but overall, the integration makes Prosperworks feel like just another Google application. Pros You can work in the CRM without leaving your gmail inbox Cons needs to be translated Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Very helpful" April 29, 2016 5.0 I tried before Salesforce and didn't understand anything. With Prosper works everything was more intuitive and the connection with Gmail, is perfect, it automatically loads all of your relationships with customer via e-mail. Pros Very easy to use and intuitive. Cons The cost is a bit high per user, but I think is worth it. Review Source Travis C. SEO Expert / Co Owner Marketing and Advertising Used the software for: Less than 6 months ### "I love Prosperworks!" May 3, 2016 5.0 I'm very very glad Google pushed ProsperWorks when signing up for Google Business Apps. The seamless integration with Gmail is amazing. Reminders on emails. Tasks. Pulling contacts all from Gmail. Zapier + Mailchimp + PropserWorks is gold. Pros Organization A real CRM Its pretty Pipline?!?!?!?! Cons Haven't found it yet Review Source NH Nolan H. Financial Manager Computer Software Used the software for: Less than 6 months ### "Good for small business" June 14, 2018 4.0 Overall good software and pretty cheap! Pros \--Very easy to track sales, contracts, communication --Customizable fields within tasks and projects --Within those customizable fields, you have the option to make it a dropdown list, a simple text field, and more! Cons \--I have not jumped in deep enough, but I'm hoping that the system has the ability to strictly unlink emails for certain accounts. We have employees that need to add, edit, and view information in ProsperWorks but not have any of their emails to the clients uploaded in the system. --Also, it needs to have the ability to activate/deactivate certain fields within projects and tasks. I would like to click on a task and have it only show the fields that are filled out, not any of the blank fields. There should be another edit button that allows you to enter those fields back into the task. Review Source JW Joshua W. CEO Computer Software Used the software for: 6-12 months ### "ProsperWorks Is The Best CRM Out There" July 17, 2018 5.0 Pros Fantastic user interface and user experience. Logical flows. Cons I cannot think of anything negative to say. Review Source KU Kimberly U. Client Care Coord Real Estate Used the software for: Less than 6 months ### "Copper makes follow up easy" February 20, 2020 5.0 Pros It is so easy to keep track of follow up and clients. Super user friendly and easily integratable with other sies Cons not being able to copy a lead to make a new lead with the same info but used for a different reason Review Source Response from Copper February 26, 2020 Greatly appreciate the insight, Kimberly. Thanks! DG Deborah G. National Account Executive Marketing and Advertising Used the software for: Less than 6 months ### "Moved on" July 1, 2021 4.0 Email tracking Pros I loved the notification when an email was opened by the receipient. Cons The lake of customer service that was provided. Review Source PB Preston B. Search Marketing Partner Marketing and Advertising Used the software for: Less than 6 months ### "A great tool for lead management" June 30, 2020 5.0 My experience with Copper has been great. I have really loved using the tool and I think overall it’s a great management software. Pros I love how the software allows me to send many emails in such a short amount of time Cons Sometimes I feel like the interface is a little bit complicated Review Source CH Cody H. Owner Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "CRM 1.0" January 11, 2018 4.0 Over all I picked this software because it was the easiest to use and did most of what we needed with out breaking the bank . Pros I love the ease of use with Prosper works. I personally reviewed all of the big names out there before deciding on prosperworks. They do a great job of keeping it simple and manageable. Cons I feel like there are times when features dont exist. They also do not have a very good system set up to help them maintain the security of your data. Review Source DB David B. Vice President Telecommunications Used the software for: 2+ years ### "Very effective CRM!" August 23, 2016 4.5 Pros Integrates well with Gmail. The user interface seems to work seamlessly. Cons I haven't seen anything so far that I don't like. I am still digging, so far so good. Review Source RG Rick G. VP of BizDev & Creative Media Production Used the software for: Less than 6 months ### "We're still in the process of growing our usage - but, has helped with sales pipeline already." July 24, 2018 4.0 Follow up reminders for sales leads and potential opportunities - track amount of opportunities in sales pipeline for forecasting and such. Ease of outreach to leads and current clients. Pros Easy to use, intuitive interface - feels just like using any Google service software. Love the ability to automatically and/or 'one-click' add of people, opportunities, companies, etc. Cons Data entry. When it feels like I have to populate - but, that's me, not the software. Also, I wish when you set a reminder - it sent that reminder on the day/time you set it to remind you - not immediately (or maybe I just don't know how to use it) - when I set a follow-up email reminder for 'next week' - it sends me an email almost immediately reminding me to follow up next week - I want that email to come 'next week' at the time I set it. Review Source RS Rob S. Senior Technology Manager Biotechnology Used the software for: Less than 6 months ### "Great CRM with easy to use interface." April 24, 2018 5.0 If you need to connect with existing customers or new potential contacts for salesman Prosperworks is a very good choice. Pros Prosperworks CRM is a great CRM software that allows us to do many custom things because it allows for custom fields for contacts and salesman. It also integrates well with Google applications. Cons The only CON I can find Prosperworks CRM is the cost of the subscription of the software for our company because we are a smaller company. 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