# Page 21 | Copper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Copper the right Small Business CRM solution for you? Explore 622 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141642/Copper/reviews --- Copper 4.4 (622) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of Copper ## Showing most helpful reviews Showing 501-525 of 622 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GL Geoffrey L. Payroll Service Used the software for: Less than 6 months ### "Gmail integration and pipeline automation -- freaking sweet." May 25, 2017 5.0 Systematizes sales pipeline for consistency, provides opportunity to measure sales efforts. Pros I like that it automates our sales pipeline tasks. We move an opportunity through the pipeline and it automatically generates tasks as we go. Cons I don't like that it doesn't integrate with Zendesk. We handle all of our support from Zendesk and when an email is sent through Zendesk, Prosperworks doesn't pick that up and add it to the contact's record. Review Source ES Edmund S. Sales Associate Used the software for: 6-12 months ### "A Very Easy-to-Use CRM" March 3, 2016 5.0 Pros ProsperWorks is very easy to learn and has a beautiful, interactive interface. It is drag and drop and is intuitive. It also has the modern features like syncing up with one's email and quickly matching the email with the prospect/opp. Cons I didn't have anything I really disliked about it. I did get confused one time when I was moving opps into a 'won' category for a particular sales project, while I still wanted to see the opp in the pipeline view. Review Source SW Steve W. Sales Retail Used the software for: Less than 6 months ### "So far so good" February 20, 2020 5.0 Very good and I'm glad we're using it. Pros Copper is one of the easier CRM's I have ever used. Solid reporting, easy integration and support. Cons None that I can say at this time. Love the product. Review Source Response from Copper March 3, 2020 Feeling the love! Thanks for the review, Steve. Luke R. Used the software for: Less than 6 months ### "Best so far" May 18, 2016 5.0 We have been looking for a CRM for almost 12 months now and so far nothing has been as easy to use or as tightly integrated with Google Apps as Prosperworks. Pros Simply, Easy to use, Tightly integrated with Google. Cons Native quoting ability would be awesome! Review Source NJ Nicole J. CEO Staffing and Recruiting Used the software for: Less than 6 months ### "Hello Organization!" July 20, 2018 4.0 Pros ProsperWorks gives you visibility of your pipeline and allows you to easily move your prospects through the sales stages. The opportunities feature is incredibly easy to use and track your progress. Cons When you add in the value of an opportunity, it would be helpful to allow a "," to be added. For example, If I add a value of 10,000 I need to put it in as 10000. It's a small thing but would help a lot. Review Source DM Denise M. Associate Broker Real Estate Used the software for: Less than 6 months ### "Easy to use" February 24, 2017 5.0 I use google apps for everything and Prosperworks was a great extension to keep track of my clients and potential clients. Adding in customized fields was so easy and helps me keep track of where my leads are coming from. The filters help me be able to pull a report and see who I haven't reached out to in awhile and who I need to touch base with so I can keep getting their referrals. Very easy to set tasks in Prosperworks so I can stay on task whether I'm sitting at my desk or on the go and use the app on my phone. Review Source EV Elle V. Marketing and Advertising Used the software for: 1-2 years ### "Light and Fast CRM tool for Google email users" July 7, 2015 5.0 Pros It is seamlessly integrated with my Google email, calendar, contacts, drive, etc. Cons The beta phase of the product sometimes saw a little bit of delay on opening a large email chain but the issue no longer exists. So I don't really have anything to say about this question now. Review Source TO Timothy O. Founder Internet Used the software for: Less than 6 months ### "Great CRM for G Suite Users" March 24, 2019 5.0 Pros Its integration with G Suite and automation simplifies keeping track of all your leads and their statuses. Cons There isn't too much to dislike, but it'd be nice to more integrations with other software. Review Source Brian G. Founder & Executive Director Legal Services Used the software for: ### "null" April 12, 2017 4.0 Review Source JF Jason F. Used the software for: ### "null" May 7, 2019 3.0 Review Source DH Damien H. Handyman Construction Used the software for: 6-12 months ### "Easy to use, but easy to lose data" December 5, 2018 1.0 My payment declined. Instead of reverting to a free account or giving me any notice in the app, it was deleted after 30 days. The emails to say that the payment was declined went to junk mail and the first I knew, my account was gone. All my data gone.. I didn't use the program oftern, but when I did, it was really important. They caused so much damage to my business and I couldn't ever recommend a company who cares so little about their clients. Compleatly irresponsible. Pros Easy to use, basic features. Is a great product if you only need the basics of a crm without the noise of more advanced features you don't need Cons Expensive compared to other crm packages, given the minimal features. If you don't renew your subscription within 30 days, they delete all your data. I lost everything because I didn't see my renewal didn't go through! Review Source AD Amanda D. Agent Real Estate Used the software for: Less than 6 months ### "Very User Friendly" December 9, 2016 3.0 One thing I really liked about the program was that you can customize just about everything! this feature makes it very useful no matter what field you are in. I am a real estate agent, and I found it easy to customize according to my needs. The customer service offered is very responsive and polite. I received follow up phone calls and the agents I spoke with were very helpful and knowledgeable. I see Prosper Works as an affordable option. Pros The ability to customize everything Review Source AL Aaron L. Notary Real Estate Used the software for: Less than 6 months ### "Lots of Features, no phone support" June 9, 2017 4.0 Pros I really enjoy how this connects with the Google Suite so I don't have endless duplicate contacts, I also like how it pulls all the data from people's signature and social media, so I don't have to go hunting for it Cons I don't like there isn't any phone support when first starting out, you have to search the problem database and comments of how to solve problems are not visible Review Source SL Sasa L. Agent Real Estate Used the software for: Less than 6 months ### "Horroble and ignorant customer service " November 2, 2016 2.0 I contacted prosperworks and asked about certain features and if their system can execute those features. I was promised it can do that and beyond. After signing up I realized that prosperworks cannot do the features I inquired about and that I was lied to. I requested a refund and explained why and they simply proceeded to ignore my request. I phoned and sent emails and still have not hear back. Horrible horrible experience. I would not recommend proserworks to anyone. Review Source JS Joseph S. Customer Success Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Prosperworks" February 22, 2017 5.0 The ease of use is great, and I do like how it is customizable Pros It has great features that show when a contact has opened/read an email and also shows their LinkedIn page (where available) Cons Wish it could integrate with our in-house operations dashboard so we could upload our specific customer information. Would help with tracking customer contacts and proactive/reactive outreach Review Source ST Sandra T. Office Assistant Construction Used the software for: Less than 6 months ### "Easy,peasy" February 24, 2017 5.0 My husband is the primary user of the software, but we both are impressed with the ease of use in Google and related software. My husband finally has a functioning calendar that we can both see and enter events into. Data import and entry is efficient and useful. We've been looking for software like this for a long time! Pros Google integration, and ease of use Cons Could use more flexibility for businesses that do business with individuals. Review Source CL Cheyenne L. New home Sales Real Estate Used the software for: Less than 6 months ### "BEST CRM DATABASE" June 16, 2017 5.0 By far, THE BEST CRM database to exist. I never thought anyone would be better than lasso until I ran across this software. Pros 1\. #1 Google Recommended CRM 2. You have a Dashboard AND can add prospects straight from your email account 3. Customer Service is phenomenal!! They give a really great demo on the product, as well. 4. Even partner with MailChimp for mass emailing Review Source GB Gayla B. Business Development Coordinator Management Consulting Used the software for: Less than 6 months ### "Fantastic product with seamless integration" August 19, 2015 5.0 Pros Prosperworks CRM has integrated seamlessly with our Gmail hosted emails. The ease of integration and use has been phenomenal in ensuring that we were able to get this up and running with no work stoppage. The support from the staff prior to selecting Prosperworks and after purchase has been absolutely wonderful. Having the Prosperworks sidebar on my Gmail inbox makes it quick and easy for me to check what tasks are coming up, and I was able to integrate it with my calendar, so that I get reminders through my Google calendar when I have tasks due. Cons I haven't quite figured out how to best work the reports feature and for some reason we haven't been able to get it to accurately show the number of open opportunities we have. Review Source RV Ross V. Realtor Real Estate Used the software for: Less than 6 months ### "Prosperworks CRM" October 12, 2016 4.0 I am enjoying the ease of use of the product. Keeps my clients on track for me to follow in the process of their transaction. Pros I really like the note features for every time you touch a client as well as the integration of the follow up tasks. Their customer service agents are great at helping you understand the features. Cons I would like to see an easier mass email feature Review Source SCA Samuel Codjo A. Agent immobilier Real Estate Used the software for: I used a free trial ### "Logiciel de gestion immobilière " November 13, 2023 5.0 Pros Ce logiciel facilite la gestion des contacts, la gestion des leads,le suivi des ventes, l'activation des ventes, l'accélération des ventes, l'automatisation des forces de ventes et facilite également la publicité. Cons Ce logiciel ne regorge aucun inconvénients car son utilisation est très appropriée aux utilisateurs. Review Source BM Bob M. Director of Fleet Operations Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Easy to use " June 19, 2017 5.0 I use it mainly as catch all, keeps all my contacts, notes, emails in one place, always ready when I want to escalate Pros The software is so easy to learn and use, very simple all my contact information as well as notes and emails in one place Cons Does not have email tracking unless you go up a level and the price difference to get that one feature is prohibitive Review Source JP Julie P. Owner/Broker Real Estate Used the software for: ### "They really tried to get me to use it, but it won't integrate like other Google addons" January 25, 2018 2.0 Pros Looks like it would be a great help to my business if I could get it to addon like other Google products...like Folio. Cons It will not integrate with a business managing email. They want me to pay for 3 different email accounts, when we're just a single team, managed under one email account, with 2 more subset business emails. Review Source VR Verified Reviewer Program Development Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Glorified Rolodex " March 30, 2019 3.0 Pros Good for tracking contacts and times you connect with them Cons Must make strict policies to enforce usage and the most relevant feature is the contact tracking and library Review Source WB William B. VP of Business Development Computer Software Used the software for: Less than 6 months ### "ProsperWorks" December 21, 2017 4.0 Suggest considering this for your business. Great experience with the sales person. Was honest with their capabilities. Pros Gsuite connection is very friendly. Customizable for us to manage our sales formula. Reporting is strong. Cons Not strong in marketing programs & analytics. One year commitment is not ideal but cost makes more sense. Review Source HE Holly E. Manager Retail Used the software for: 6-12 months ### "ProsperWorks is the Best CRM system I have ever used" January 13, 2018 4.0 Love the fact that I can import and export files from Excel. I love that I can create tasks and then each day I open my calendar up to find out who I need to contact that day. I use the phone app almost daily as I can see all my customer and prospects information and passed notes right on my phone. This is great when I am at events or on the road and not in front of my computer. Pros Integrates with Google Products like mail and calendar. Also MailChimp and many other products. Also love, love, love! the phone app!! Cons Wish it would integrate with Google Voice. Also have some slow down issues at times. It could be because I have over 2200 contacts loaded into the program. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.