# Page 6 | Copper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Copper the right Small Business CRM solution for you? Explore 622 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141642/Copper/reviews --- Copper 4.4 (622) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Copper ## Showing most helpful reviews Showing 126-150 of 622 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Nicco S. sale rep Retail Used the software for: 2+ years ### "Daily Copper user" February 2, 2022 5.0 Great very user friendly. Love the phone all and also the integration with mail chimp Pros I love that I can integrate with google and a lot of other 3rd part apps. Also having the cell phone app is key Cons I have not run into a lot of issues using Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Copper pricing and functions Review Source Ariell H. Project Coordinator Management Consulting Used the software for: 2+ years ### "Great Partner" February 20, 2020 5.0 We are able to effectively track and augment our sales and marketing efforts. We have also experience great process improvement in managing our internal client onboarding. Pros I love that it syncs to our G-Suite environment! Having all of that information on a record is truly helpful to gain insight on our relationship with a customer. I also like everyone I have interacted with at : knowledgeable, service-oriented, and genuinely nice people. Cons I wish I could have a little more filtering options, for example: select 2 options, but not a third under one parameter. Also the ability to edit by pipeline would come in handy! Review Source Response from Copper February 26, 2020 Loving all this feedback. Thank you, Ariell! WW Wendy W. Nurse Educator Medical Practice Used the software for: 2+ years ### "CRM that is easy to use and retrieve info INSTANTLY" February 2, 2022 5.0 Excellent way to keep on top of leads and follow through and use the notes to make the sale! Pros Ease of use; right from the get go; not hard to learn; very organized and keeps us in check!! Cons I am pleased... cannot think of negatives... Review Source JS Jarrod S. President/Lead Navigator Non-Profit Organization Management Used the software for: Less than 6 months ### "Great system for use with G Suite" August 13, 2020 5.0 Custom service has been exceptional. Software is well designed. Basic features are easy to use. Pros What we liked most is how seamlessly this works with GSuite. We are a small non-profit consulting team and we needed software that didn't require a large learning curve. What we found were useful integrations right in our inbox where we do most of our work. Cons Being a small team with one member who uses technology daily and the other who doesn't means the advanced features are critical to making it work. While the workflow automation and task automation are available they is a steep learning curve for those who don't grasp basic coding principles. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Copper The native integration with G Suite where less technologically inclined team members could more easily utilize the basic features of . Workflow automation also played a role. The more we can automate the less we spend time on the backend and the more time we can spend with clients. Review Source luz mary R. teacher Marketing and Advertising Used the software for: I used a free trial ### "I have Increasing my efficiency and business organization" August 21, 2023 5.0 Automating tasks has greatly improved my efficiency and I am able to set up custom reminders and workflows to ensure that no sales opportunity is missed with this I have been able to stay organized and not miss any important opportunity. Pros What I like the most about this platform is that it has an incredible integration with Google applications. As a business that uses Google Workspace for our daily operations, having a CRM that automatically syncs with Gmail and other Google tools is really a huge benefit and that's why I don't have to worry about manually entering every interaction with my customers as with this platform I can automatically record all emails, meetings and tasks in the corresponding contact. Cons While the system offers a wide variety of pre-defined reports and data export, I would like the ability to customize the reports a lot more to my needs and while I can get the essential information I need, sometimes I would like more customization options and Flexibility in data presentation. Review Source Peter D. Co-Founder/Director Computer Software Used the software for: 6-12 months ### "The best CRM out there!" September 27, 2018 5.0 We are a B2B SAAS startup and needed a user-friendly and powerful CRM platform. We use Google For Business for email. We reviewed all the leading CRM platforms, and was the clear leader. It is easy to use and makes sales outreach a breeze. Highly recommended. Pros My company has been using for over a year and we love it. Being able to customize it to meet each business needs is amazing and has made this product fit our business like a glove. We also like that the reports are fast and you can easily manage users permissions. The main benefits are: User-friendly; zero clutter Makes sales outreach and activity tracking much easier. Tight integration with Gmail Terrific customer service Excellent reporting Cons There is not really anything we dislike. The support team are excellent and integrating the system to your business functions is relatively simple. The support team is excellent and the setup process is intuitive and straightforward. Review Source AF Andrew F. Owner Financial Services Used the software for: 2+ years ### "I'm using Copper as opposed to a financial planner centric product (ie wealthbox)" August 11, 2021 5.0 Overall I am pleased Pros integrations with google make lead management easier Cons I REALLY wish workflows were easier... still confused about this. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Integration with google Review Source DW Don W. Account Manager Construction Used the software for: 2+ years ### "Good bang for the buck CRM" February 2, 2022 4.0 Positive experience; ease of use - pipeline management Pros Integration with Google apps, ease of use Cons Some lacking integrations (w/Google phone; OCR biz card data import) and advanced capabilities Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Corporate decision (cost based) Review Source VR Verified Reviewer Director Management Consulting Used the software for: 2+ years ### "Easy & Simple to Use CRM" August 11, 2021 5.0 It's been a good experience so far. Pros I like how easy it is to navigate and go between Gmail and the app. Cons Some features are lacking like only one email for leads when persons can have many. Auto triggers and sequences are tough to figure out if you are not familiar with that world. Review Source PRR Paulo Ricardo R. Ceo Marketing and Advertising Used the software for: 1-2 years ### "Espetacular " October 17, 2023 5.0 Excelente atendimento Pros Excelente atendimento e um ótimo respeito Cons Por enquanto nada tanquinho respeito a empresa Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Copper Porque são excelentes profissionais Review Source DW David W. CEO Financial Services Used the software for: 2+ years ### "Great CRM for consulting firms" August 11, 2021 5.0 I have really enjoyed it. The software is quite customizable using custom fields and tags. It has allowed me to tailor it nicely to my business. Pros Integration with Google Apps makes it extremely easy to use. Lives within my email window - so I'm always updating it Cons Reporting is fairly basic - could stand to be enhanced further Review Source TS Tim S. VP of Sales and Operation Construction Used the software for: 1-2 years ### "Easy Adoption with an Easy Price" August 11, 2021 5.0 I was with a mid-sized organization and assisted with the design and rollout of Salesforce. Everyone said this was the Cadillac of CRMs, and the price proved it. During rollout, we had glitches, departments that worked around and misused the system and adoption was not good. I truly believe Cooper would have been a better solution because of its simple yet intuitive nature to aiding sales. Plus, we would have saved our company hundreds of thousands of dollars! Pros is easy to use. Overall, the software is intuitive and makes tracking, input and scheduling very easy. Cooper makes CRM simple and adds value to using it Cons So far, Cooper has not shown a feature that makes its use difficult or unwanted, Review Source Andrew W. CEO Telecommunications Used the software for: 6-12 months ### "Great CRM for Gmail users" February 25, 2020 5.0 Pros It works as a plug-in for Gmail. That sounds odd at first, but it actually works great assuming most of your sales activity happens by email - because you can add contacts, companies and opportunities (and access all email history with those contacts) with just a few clicks. Cons The sidebar takes up too much space when working on a laptop with a small screen (so I turn it off). Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Copper Gmail integration Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Recommendation of a friend. Review Source Response from Copper March 3, 2020 Love this feedback, Andrew. Really helpful for us as we continue to evolve the product. Thanks! JA Julia A. Senior Account Executive Computer Software Used the software for: 1-2 years ### "Loved my experience" December 3, 2021 5.0 was easy to use and get started with. Customer service was not good. Lots of minor feature additions would've made a big impact, but we also didn't get much support so many we just weren't optimizing the product. Pros was easy to use and get started with. It was great having it as a way to manage accounts and coordinate across my team and major step up from our previous tool. Cons Customer service was not good. Lots of minor feature additions would've made a big impact, but we also didn't get much support so many we just weren't optimizing the product. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) more robust reporting Review Source Mehdi S. Sales Account Manager Information Technology and Services Used the software for: 2+ years ### "Cooper aka Prosperworks is Love" February 20, 2020 5.0 Im using it daily for 10-12h, if they would improve their mobile version and implement a dark mode, so that i don’t get blind i would be gassed. Pros Without i would be loosing so much hair, that i would be bald of the amount of stress consumption i get to account all my Leads & Opportunities. Cons nothing Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Usability,support,money,time Review Source Response from Copper February 21, 2020 Preventing Mehdi from hair loss since 2017. Looking to keep it that way for you for years to come! MM Maria M. Executive Assistant Construction Used the software for: Less than 6 months ### "Not that Great" August 21, 2018 3.0 This is sold as limiting data entry, and it does a little. Maybe more once we get very familiar and are not trying to back track so that we can just use one system and not two while we get the other set up. I have to say that the OnBoarding that they provide is very good, and I like that they are able to provide that. I think some of the pitfalls are simply because it is web hosted and that comes with its own assortment of issues. Pros I like that I (theoretically) can see emails that were sent to a client even if I was not included, it makes it more helpful when I am trying to find information, or figure out what the status of a client is. The automated tasks are useful if you do them right. Cons It is constantly syncing and if you are a fast typer it will delete what you have written while it was syncing sometimes. That is incredibly frustrating. It's also not a totally intuitive system, it is obviously still in its early stages and therefore a little clunky. Also, if you are not an admin you have basically no power to add things that you might need in a sort of random situation. I have to go to my admin all the time to add things that I need, and maybe it is only for one client, but I need that field or option or automated task and I am not allowed to add it myself. You are unable to view more than one client in the small side bar of an "opportunity", and you are unable to see their names when just looking at the opportunity. Also the terms that they use are very salesy, and not very customizable or people oriented. The customization of how you view things also seems very limited. I like being able to view all my contacts by last name, that isn't really easily possible with this. It's just an adjustment but it would be a lot better for me if it was not something that I had to adjust to. It is web hosted so if you are not somewhere with wifi or data you can't access anything. Review Source VR Verified Reviewer product manager Business Supplies and Equipment Used the software for: 2+ years ### "Easy to set up, nimble CRM solution" May 1, 2019 5.0 provides us with a simple and easy way to track sales and prospects through their strong integration with the Google Apps suite of applications. Pros I like that it works quickly out of the box, and the strong integrations with Google Apps. Cons The only issues with are the same issues you would encounter with other CRMs - that if you have a lot of niche, legacy software you wish to integrate with it, it can be troublesome. However the API they provide gives you a fighting chance, and this isn't really a complaint of the Copper, rather that the rest of our software stack needs to catch up. Review Source PR Patrick R. Regional VP of Sales Food & Beverages Used the software for: 6-12 months ### "Copper Review" February 3, 2022 4.0 Pros The fact that I can track my emails and interactions with my customers when in . Also, I like the fact it is easy to use with entering added and corrected information for my accounts. Able to enter notes and copy coworkers is a nice feature. Cons The fact that multiple opportunities must be entered separately and reentered each time. Would be better just be able to copy to duplicate each account. We have the same customers with multiple opportunities for our sales cycle, so it would be easier to just copy and enter the specific opportunity per account. Review Source Response from Copper February 23, 2022 Hi Patrick, thank you for your feedback! You mentioned running into some challenges with duplicating opportunities. We had a similar customer question on our community here, maybe this will help: https://community.copper.com/general-questions-7/how-to-clone-opportunities-and-their-settings-913 M. Woodrow J. Vice President Marketing and Advertising Used the software for: 6-12 months ### "Keep it Simple Stupid" August 23, 2021 5.0 Pros Simple Easy to use Integrates with Email Minimalistic yet still feature heavy Provides actionable sales process data Cons Which it dealt with duplication a little bit better Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Copper Simplicity of use and customization. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) We still use monday.com for project management but it just wasnt the right tool for a sales CRM Review Source BW Brett W. Agency Owner Marketing and Advertising Used the software for: 6-12 months ### "Good intro platform with some external tracking shortcomings." July 1, 2025 4.0 We have since moved away from , though it's probably a good solution for a small business getting into the CRM game. Pros Generally easy setup, though the effort was more on getting my team to adopt the platform. So that's more on us than . Cons Inability to ingest UTM tracking parameters natively. We had to use a 3rd party tool in order to connect the attribution dots. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Wishpond](https://www.capterra.com/p/145745/Wishpond/) Reason for choosing Copper Better value. More native integrations. Cleaner interface. Review Source Response from Copper July 3, 2025 Thanks for the feedback. We’ve added attribution and UTM tracking to our product request process, and we will explore ways to make tracking easier. Appreciate you helping us improve! LH Liam H. Client Manager Accounting Used the software for: 2+ years ### "Highly recommended " August 31, 2023 5.0 Pros Easy to use, great customer support, I would recommend this for any sales business Cons I sue this on a daily basis and have become very fond of the product. I cant think of any cons about this CRM Review Source Magaly D. Assistant Business Manager Textiles Used the software for: Less than 6 months ### "A simple, easy-to-use and intuitive CRM" September 24, 2023 5.0 It is good to explore new software, in this case testing this new ecosystem so far generates a great comfort for us. Pros The best thing is its interface, it is very friendly and easy to use. It allows you to concentrate your work in one place and not get saturated managing several applications at the same time. Cons The cost may be slightly high if you were to compare it to others, but it makes up for it with its close link to Google that allows for data synchronization and faster customization since most of them handle Google products. Review Source OE Otisa E. HR & Systems Strategist Human Resources Used the software for: Less than 6 months ### "Grateful for Copper! The perfect CRM for consultants and small businesses. " February 2, 2022 5.0 I throughly enjoy ! I use it daily and love how my tasks show up on my calendar when they are due. I love how easy it use and how it adapts with google products. It's clean, simple, and does what I need it to do. I am thrilled that I finally found a CRM that works for my business. Pros This CRM is easy to use and love how well it works with Google Workspaces and how I can use from my google calendar or Gmail when getting new contacts in my system. I love how easy it is to customize this CRM to fit my business needs and tracking my sales with ease. Cons It is a little costly to share access with other users. But I know it will be worth in the long run. I suggest waiting to get yourself onboarded with this software, customize it, and get it ready to train other users on and have their purpose for using the CRM clearly outlined. Alternatives considered [Insights](https://www.capterra.com/p/172565/OpaConnect/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Copper It's integrations and how well it works with Google workspaces! It's simple, yet versatile. Review Source Brad E. Used the software for: I used a free trial ### "Ideal for sales teams that operate in G Suite" June 1, 2017 4.0 Pros Hands down ProsperWorks is the most well integrated CRM with Google Suite. The built in integrations means a ton less manual data entry, and GMail side bar make accessing contact and opportunity info quick and easy. I also really like the elegance and simplicity of the user interface and user experience across the side bar, web app, and mobile app. A particularly stellar features is the board layout of opportunities in the web app that makes project and pipeline tracking incredibly transparent. Lastly, their customer service is stellar. Within 10 mins of signing up for a free trial, I received a call from their support team and scheduled a demo with an account rep that has been extremely helpful and accessible throughout. Cons ProsperWorks is a CRM and only a CRM. While this may work great for sales teams, it may fall short for teams that manage and execute on projects throughout the entire life cycle who may require more robust project management, data capture, and reporting features. Integrations with other project management softwares are available through apps like Zapier, but it would be nice to have a bit more project management & reporting features under the hood. Review Source JJ Jeffrey J. Technology Estimator Construction Used the software for: 2+ years ### "Copper Experience " February 2, 2022 5.0 Tracking the Value of your Opportunity. Pros The ability to have multiple people enter Opportunity for you. Getting an Email that you have the Opportunity. Tracking the Value of your Opportunity. Cons It took time to learn and remember the different programs. I’m not sure if that really is a Con? Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.