# Page 7 | Copper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Copper the right Small Business CRM solution for you? Explore 622 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141642/Copper/reviews --- Copper 4.4 (622) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Copper ## Showing most helpful reviews Showing 151-175 of 622 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PR Praveen R. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "ProsperWorks is one of the best CRM solutions I used so far" July 13, 2018 4.0 Pros Has a standardized graphical user interface. Has superb marketing feature. It is simple to install the setup and doesn't require much training on its usage. Helps you track leads and automatically sending them notifications, thereby increasing the sales. It is cloud-based and is integrated with Google applications making it easy to track all the interactions with your clients, Mailchimp, linked in. You can create and notes for each lead. It has a feature, wherein you can check if a prospect has opened your mail or not. The customer service and support team are very responsive. Each of the client’s profile comprises relevant information in addition to the previous conversation threads. Pipeline reporting helps large businesses. You can prioritize and plan all your events and meetings and set up task reminders. As it is integrated with Google products, manual data entry is avoided and it has helped in saving time and minimizing errors. Cons One of the main drawbacks of this CRM is that it lacks call integrations. The reporting feature needs upgradation. Review Source LM Lauren M. Marketing ' Technology Consultant Real Estate Used the software for: 6-12 months ### "It doesn't get easier to enter your contacts into a CRM than Prosperworks" January 18, 2018 4.0 Pros We all live in our inboxes these days, right? This is where the greatness of Prosperworks comes in. All you have to do is roll over the email address of a contact in your Gmail (using the Prosperworks Chrome extension) and with one click, you can add a contact to your database. \*Bye\* data entry! It's also very intuitive as it automatically asks once you've added someone to your contacts whether you want to create an opportunity or task reminder for that person to ensure that you are monetizing your lead gen and staying on top of potential clients. The system also looks at who you've been in contact with recently and asks if you want to add them to your database. Again, with just one click, you're growing your database regularly. Mass upload of contacts is simple and easy, as is exporting contacts. There are a lot of automation options available such as Mailchimp and virtually anything else that is available to connect on Zapier. Email templates with mergtags are easy to set up. Lots of customization options across the board. Cons It doesn't manage duplicates at all, which can be a bit of a drag. Email templates cannot include attachments or HTML. It's easy to lose your place when going down the list of contacts as the page has a tendency to refresh and start at the top as you navigate between contacts and sections. Reminders have limited options for when they are triggered. Review Source DM Dustin M. CEO Real Estate Used the software for: 6-12 months ### "Real Estate CRM" February 2, 2022 4.0 It has allowed us the opportunity to scale with trainable processes and increase data tracking. Very satisfied. Pros I love the usefulness of the pipeline and all of the integrations. When the integrations are working well, it becomes a very robust software. The more we get into it and the trackable data, the better its gotten. Cons I would have liked to have had someone on Copper help us customize it for our business. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Copper Price and GSuite connectivity. Review Source Response from Copper February 23, 2022 Hi Dustin, Thank you for your review! Please reach out to info@copper.com and we'll explore how we can support you in customizing Copper for your business. MB Mark B. director Arts and Crafts Used the software for: 2+ years ### "Never lose a customer again" August 12, 2021 5.0 As above I have good communication with my customers and the satisfaction of knowing no one slipped by and got lost in the system. Pros The best thing about the copper CRM is the fact that nothing slips by when it is used as intended. Automation is fantastic and totally easy to setup and/or change, processes become easy and customers are happier as automatic prompts that you setup yourself become invaluable tools for customer service. Cons Initially was very slow but now no problem Reason for choosing Copper connection to gmail and tracking jobs and automation Review Source SW Stuart W. Founder, CEO Events Services Used the software for: 1-2 years ### "Terrible Customer Service" March 26, 2020 2.0 Ok software, terrible customer service. Pros Software is simple. The pro is the widget for your Gmail Inbox. Cons Contact information automation is below par and we had the occasional syncing issues. The feature are not worth the price per user. After using the service for a full year we decided it wasn't the right fit. When we requested to cancel the service, \[SENSITIVE CONTENT HIDDEN\] from Copper refused to refund us because it was 2 days past the deadline! I responded to \[SENSITIVE CONTENT HIDDEN\] who never wrote back. I have made multiple attempts to contact Copper and still haven't heard anything back. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Copper Gmail inbox sync capability. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Customer Service. Copper responds to you like a robot, and prioritizes money of people. Review Source Response from Copper March 30, 2020 Hi Stuart, we're sorry to hear that your time and experience with our product and team hasn't been stellar. We do see that there were conversations with our support team regarding your account and that they fulfilled your request to cancel. We greatly appreciate your time spent with us and hope we can be an option for you again in the future. DK Dermot K. MD Construction Used the software for: 2+ years ### "Easy to use and great integration" February 2, 2022 5.0 Excellent and easy to use Pros Integration with Gmail and others, easy to use and launch Cons Reporting was poor in the beginning but has improved dramatically Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Ease of use and Gmail integration Review Source SL Steve L. COO Non-Profit Organization Management Used the software for: 2+ years ### "ID2020 Review of Copper" February 2, 2022 4.0 Very Good Pros We use it mostly for sales tracking and email acqusition Cons Expensive and complicated feature set to be used for new users Review Source James B. Senior Analyst Oil & Energy Used the software for: 2+ years ### "Criterion Research's Copper Use Case" February 20, 2020 5.0 Pros The product is super easy to use and integrates directly with Gmail, which we are power users of. We also linked it with Slack to keep the sales teams up to date on pipeline changes. Cons The automation seems a bit hard to use but we need to put in more time to streamline that function. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Response from Copper March 3, 2020 Thanks, James! MR Michele R. Director of trainers Education Management Used the software for: 2+ years ### "Copper Review" February 2, 2022 5.0 It’s been fine. And response time for issues is great! Pros It was easy to learn and intuitive. I was able to figure it out quickly. Cons I wish it was easier to track when a teammate tags you. Seems hard to follow. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company did it. Review Source Farid M. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Really useful CRM system" August 12, 2021 5.0 Pros It is very easy to customize and very user-friendly. Cons I wish they also had a ticket system that we could use for support emails. Review Source PR Patrick R. CEO Financial Services Used the software for: 2+ years ### "Thank You" February 2, 2022 4.0 its great and has helped our business grow. Pros Ease of use is so nice. Short learning curve for employees and easy to obtain client information when needed, Cons Lack of ability to change interface cosmetics Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Gmail form Review Source CM Connor M. Technical Systems and Team Support Manager Veterinary Used the software for: 2+ years ### "Flexiable and Easy to Use" July 2, 2020 5.0 We've been able to create multiple ticketeing systems and pipelines to track ROI on new promotions and programs. Pros The flexibility the software offers through customization and its automated workflows make both your job as an admin, and your everyday user's lives so much easier. It's also so incredibly easy to learn even on the higher technical end it isn't challenging. Cons A number of the support articles are very outdated, especially in regards to the various integrations you can make, but reaching out to support usually fixes this. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Copper Customization, ease of use, and price Review Source Shirley "Sokes" Y. Real Estate Agent Real Estate Used the software for: I used a free trial ### "Has potential, but falls flat." December 25, 2019 4.0 Excitement and then disappointment. The G Suite integration is incredible, but the confusing and time consuming process in trying to customize to suit specific real industry needs felt cumbersome and frustrating. Loads of potential and will be interesting to see where this CRM is headed. Pros The G Suite integration and UI of Copper are incredible. It seamlessly integrates with Gmail, importing new leads and prospects as contacts. The features such as reach out reminders, prompts and automation point to the CRM as being an excellent platform for those in sales. Cons Despite promoting itself as a Real Estate CRM, it requires far too much work and time to change, customize and create settings that would allow it actually be useful for real estate agents. If you're the type that enjoys customizing to suit your specific needs, then Copper could be a great fit. Would be great if the platform had base configurations that are specific to certain industries. Review Source Response from Copper January 2, 2020 Hi Shirley, thanks for leaving us a review. Your two cents are extremely helpful and look forward to reviewing with our team on how we can best put it to use. If you have any additional feedback, don't be stranger. You can always reach out to us on social (@CopperInc) or at support(at)copper(dot)com. TC Tish C. Project/Logistics Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "Great for Project Management and Correspondence" August 11, 2021 4.0 It has been a great experience. I find it easy to use and navigate. Pros As the Logistics Coordinator there is value in seeing all of the correspondence leading up to the final product and shipping. Great for task reminders as well! Cons I wish dates from our main ERP would transfer over to the target or due date on the Project Level Review Source JK Jen K. Accountant Non-Profit Organization Management Used the software for: 6-12 months ### "Copper & Small Nonprofit Organizations" February 2, 2022 5.0 As a small nonprofit organization we have been able to use Copper to maximize our limited staff time to track contacts, leads, sales, and payments. We took data that used to be stored in multiple locations and consolidated it all within Copper. Tasks and reminders related to billing are now automated, saving time and improving our collection rate on receivables. Pros We have created integrations between Copper and both our Google suite (Gmail/calendar) and QuickBooks. These have been working fairly smoothly so far. Like the customization within the software to create custom fields and workflow processes. Also like the ability to filter activities (to do's, emails, notes, etc) within individual opportunities so each user can see what's most important to them. Cons Filters on the pipelines often reset to the default when logging in; would prefer that they remain at the last setting used. Emails occasionally do not synchronize from Google, especially if all recipients are within our organization. Review Source VR Verified Reviewer Sales Manager Information Technology and Services Used the software for: 6-12 months ### "Nice CRM for integrations with Google Workspace" February 3, 2022 5.0 Happy with the solution. Recommend Pros Integration with Google Workspace, easy to use, easy to configur Cons Bugs, data exportation have dates configured as text and I can't change date format (DD/MM/YY), no Portuguese option Reason for choosing Copper Integration with Google Workspace tools Review Source EM Ellis M. CMO Medical Practice Used the software for: 2+ years ### "Great CRM" February 2, 2022 5.0 Pros Copper has made it very easy to store all of our customer data and segment in meaningful ways. We are able to contact our customers in ways that are very personal to each one of them. Cons The bulk email feature only allows to send up to 200 email addresses per email. I wish that there was no limit on bulk email and that it was truly a "bulk" email. Review Source VR Verified Reviewer Senior Marketing Associate Internet Used the software for: 1-2 years ### "Getting back my time" July 23, 2018 5.0 Copper has given my team the extra time we needed to go through reports, analyse them and provide feedback while creating stronger relationships with our clients. We have grown over 40% since getting Copper CRM just over a year ago. Pros As a G Suite user, Copper CRM has really helped me plough back my time. The tight integration with G Suite from Google allows me to create new client pipelines straight from my inbox. I no longer manually enter customer details. This has given me back almost 1 hour a day! Cons The data export function is limited to downloading. It would be really good if I could move/sync contact lists across platforms. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 1-2 years ### "Awesome tool for startups!" June 2, 2022 5.0 Pros I like the fact that it was user-friendly and helped me to ramp up our sales operations fast. Cons Maybe the fact that their lead gen capabilities were not so good. Review Source JT John T. Regional Director Sports Used the software for: 1-2 years ### "Copper in Youth Sports" August 11, 2021 5.0 Overall a very positive experience. The platform is modern, sleek and user friendly, all while being very useful and functional. Pros I really like the email tracking functions. Being able to consistently understand how many interactions I am having with customers, knowing how/when to follow up with them and keep detailed accounts of our conversations, allows me to maximize my productivity. Cons There have been occasions where contacts are duplicated based on them having multiple jobs and/or roles within an organization. That can be a little tedious to tidy up. Review Source AK Andrew K. Project Manager Financial Services Used the software for: 6-12 months ### "Excellent tool for managing projects from sales to completion. " February 3, 2022 5.0 Pros It is versatile, robust, and easy to use for small to large teams. Plus, it integrates with Gmail, which is our preferred mail provider. Cons The space can be a little cluttered at times. Review Source VR Verified Reviewer Sales Executive Information Technology and Services Used the software for: 1-2 years ### "Great tool if you have Google Workspace" September 29, 2022 5.0 Great work tool, if the workers enter information, it is easy to use and read to be able to measure the management and have control over the accounts. Pros Great work tool, if the workers enter information, it is easy to use and read to be able to measure the management and have control over the accounts. Cons works better when connected to Google Workspace Review Source AM Andre M. Owner / illustrator Graphic Design Used the software for: 2+ years ### "Owner" August 18, 2020 4.0 So far I like Copper the fact now I don't have to swivel from one system to another is key from prospect to projects all in the same system. Pros Email communication with a client in one place. being able to have my emails in google get captured in copper so that there is no confusion to whats going on. Cons Projects. I know that this is something that Copper is working on and I am using the beta right now looking forward to the upgrades to it. Review Source PB Philippe B. Sales Engineer Design Used the software for: 1-2 years ### "General review" February 14, 2022 4.0 It's doing the job in general. Pros Email tracking and notes The interface is quick (which is good) Customization capabilities Cons Need better reports options (I now need to export all opportunities in an excel file to work) The navigation is sometime confusing (between entities such as opp, contact, account, etc.) Review Source RK Robert K. Managing Partner Financial Services Used the software for: 2+ years ### "Great for Google Integration " August 11, 2021 5.0 Good, when I have asked for "support" they have gotten back to me quickly. Pros If Google is your email service then Copper is the best CRM System. Cons Tagging cross contacts. I have investors and borrowers, and the ability to take what my investor says on the file and cross it over to the borrower's file would be nine. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Copper Cost at the time Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.