# Page 9 | Copper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Copper the right Small Business CRM solution for you? Explore 622 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141642/Copper/reviews --- Copper 4.4 (622) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Copper ## Showing most helpful reviews Showing 201-225 of 622 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EF Elisabeth F. Account Executive Real Estate Used the software for: 1-2 years ### "Simplicity" August 11, 2021 5.0 Pros Integrated features that help to organize CRM accounts manageable. Cons Can be a bit confusing until you understand the gist of using the application Review Source Jeffrey S. Head Of Sales Computer Software Used the software for: 1-2 years ### "Prosperworks to Copper. I like!" November 28, 2018 4.0 From initial sales contact to close the process was close to friction-less. Data in, Data out is a manta I hold close the heart. makes it easy to get data in. I would like to see more out of the box, deeper reporting, which I understand is coming down the dev pipeline. Pros Driving the prospect/ lead to qualification and to close won is visibly a great addition for us, using . Cons some of the reporting is limited, or not as easy to generate out of the box. Work with account manager is helpful here. Review Source Vincent S. HVAC Manufacturer's Rep Used the software for: 2+ years ### "Easy to use platform that integrates with our daily routine. " July 12, 2018 5.0 Pros Seamless integration with Google apps. Pipeline customization helps us track not only sales closing but helps us with reminders on our typical work flows. Cons Forecasting for us requires too much effort and doesn't help is with reporting forecasts in the detail some of it vendors require. Review Source SG Seth G. Vice President, Sales Insurance Used the software for: 1-2 years ### "Great for a small start up" February 2, 2022 5.0 Overall, is easy to use for our whole team and has been a good experience. I can see that we will outgrow it when our sales team gets bigger and we need more functionality. Pros Product is easy to use and very well integrated into the google ecosystem. Cons Sorting & search are not well fleshed out yet. There is not ability to search your leads by title for example Review Source JR Justin R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Review" February 2, 2022 4.0 Pros Relatively Easy program to navigate. Integrates well with Google Drive. Cons Information fields do not transfer from Company to People Review Source Kyle B. Team Lead Real Estate Used the software for: 1-2 years ### "Average product and features, poor service and above average price." July 11, 2018 1.0 Pros MailChimp integration was a plus, pipelines with auto tasks were a nice feature that I was surprised was very hard to find elsewhere. Cons The excessive emails from "marketing automation". No opt-out on the emails, the emailer doesn't respond to opt out requests. I requested 3x to be removed from an email campaign being asked to write a review on LinkedIn. I said if I get the same email again I would leave a bad review, so here you go... Review Source Pascal A. Gestion de clientèle Accounting Used the software for: 6-12 months ### "Logiciel de suivi commercial " October 23, 2023 5.0 Pros très facile à utiliser avec une gestion intuitive de l'interface Cons Juste une limitation d'intégration avec certains outils d'autorisation Review Source VR Verified Reviewer National Seminar Speaker, Federal Employee Retirement Income Expert, Safe Money Advocate Financial Services Used the software for: 2+ years ### "Almost perfect..... getting better each quarter" December 18, 2018 5.0 Pros G Suite integration is spot on and pristine Cons Projects don't allow for a sub project yet Review Source JD Jonathan D. CEO Management Consulting Used the software for: 1-2 years ### "Small business owner review of Copper/Prosperworks after using it one year" January 24, 2019 4.0 In general we like it. It does the basics, database of people and companies with contact info, notes, email tracking, bulk email sending. As I said we don't use the sales bits or the pipeline functionality (pipelines are tasks made up of a series of steps which can be assigned). We just use it as a basic CRM. It works with Google Contacts, GMail and Calendar so you become a Google baby. You do have to pay for G Suite, it allows you to use your own domain and emails which is fine. We looked at a lot of CRMs (both free and expensive) and found this worked very well for the price. They still lack a few odd little things though, no birthdays (although you can do that through Google Contacts + Calendar) and it default sort people by their first names. We upgraded to the medium version so we could add lots of user columns to people. Two thumbs up. Pros Relatively inexpensive. Straight forward to use. Customer support is excellent. It has extensions to a good pool of add-ons. It uses pre-existing things like Google Calendar rather than re-inventing them. Cons It sits on Google's G Suite so you have to buy that also. It has extensions to things you have to pay for (versus free ones). Has some quirks (below). Has a lot of sales stuff (projections, staff etc) we do not need. Review Source KG Keba G. Client Services Administrator Education Management Used the software for: 2+ years ### "Copper Review" August 11, 2021 5.0 Pros I like the ability to view all the clients' emails in , easy to set tasks and get reminders as well as managing pipelines in Copper is very useful. Cons When changing a family to past client, I wished it changed all people in the family to past clients. However, this is a minor issue. Review Source HG Hunter G. SDR Marketing and Advertising Used the software for: 1-2 years ### "Works for what I need, very reactive" February 2, 2022 4.0 Love having all of the information between my colleagues and I in one place Pros Very reactive when data is put in. Love the filters and tag options, makes it easy to find Cons Sometimes difficult to find what I am looking for. I feel like there are a long series of tabs before I get to what I actually need to get to Review Source VR Verified Reviewer Co Founder Used the software for: 2+ years ### "Useful, very expensive" May 10, 2018 5.0 Same as explained in survey. Pros It allows team coordination, Management follows up and record keeping of interaction with clients and stakeholders. Cons More clarity and flexibility for reports. Need access and capacity to work while NOT connected to Internet Review Source VR Verified Reviewer Director Education Management Used the software for: I used a free trial ### "Intuitive software at a price" April 14, 2020 4.0 was great to use. It has native integration with gmail which makes things easier (you can achieve the same function in other CRM's with only a few steps) It's really nice to work in something that feels google but pricing was just out of the picture for us. Other alternatives like teamwave provide the same/more services for an overall price Pros is really easy to use, especially for people new to CRMs and that use g suite/gmail constantly. It connects directly through your gmail and provides the same features as other robust CRMs Cons It's really expensive, especially for startups and there are better options out there for a lot cheaper. Great software, exclusive pricing Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Copper Because of the native integration and discounts for social organisations. The native integration isn't necessary Switched from [Zoho One](https://www.capterra.com/p/166175/Zoho-One/) zoho is clunky and horrible. A huge range of software that you won't use or the functionality is horrible and its better to use other packages Review Source JA Joshua A. Operations Manager, Sales Information Technology and Services Used the software for: Less than 6 months ### "Great product, built on the best email provider!" June 30, 2020 4.0 \- We used to use Pipedrive before however when we got to know about this tool we have been really pleased with the decision to migrate to this tool - I carried on the migration for my company and I faced little to no challenges in order to migrate my data - Since, we need to work on it daily it is really a good experience to handle this tool - Feed back from the team has been great as well. Pros \-Best thing about it is the seamless integration with Gmail and the plugin that it provides within the email. - Really like their training / help centre - Workfllow automation is great, been using it a lot - Get good reports out of these, especially the sales forecast and activites Cons \- If I were to point out, it would be that they do not have a continuous support over livechat on weekends for certain hours. - There isn't a direct way to get a report out of for any opportunities that have been moved to a particular stage at a particular time Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) \- Seamless integration with Gmail - Better forecast reports - Great plugin within Gmail for which we do not need to switch between apps - Better sales reports - Workflow automations Review Source SM Scott M. Owner Entertainment Used the software for: 2+ years ### "Great CRM for Entertainment Agency or any business really " June 12, 2020 5.0 Pros I use gmail (POP) not G Suite and it runs seemless as a sidebar tool telling me about my clients and allowing me to add new contacts on the fly within my email. That isn't even the main app. Once inside I run my sales pipelines and see the productivity of my agents that use the software. Emailing from the software is easy and since we run bookings into clubs and things tour routing is super important and to segment on the fly and import contacts into Mailchimp is very cool to saves so much time. Cons Not having GSuite makes emailing a little unprofessional as it emails directly through my gmail address. Review Source CP Cindy P. Relationship Officer Financial Services Used the software for: Less than 6 months ### "Great CRM" February 2, 2022 5.0 The costumer success process and the onboarding was amazing, I worked with in the past and I really like all the new tools improvements such as Email Sequences and Workflow Automations and Reports. Pros I like that is super intuitive and easy to use. Cons The integration between Promecin and Switched from [Centrex](https://www.capterra.com/p/193776/Centrex-CRM-Software/) Because of the costumer service. Review Source Miguel S. IT Responsible Education Management Used the software for: 1-2 years ### "We have been using prosperworks as our main app for CRM and customer database" July 21, 2017 3.0 The price is good for the service and it will fulfill most of the basic needs of a small business Pros I think the integration with other apps is the best thing about this software, specially the integration with google services, plus it give a good value for the money we pay Cons It is very limited, because it is too general, and it is really hard to customize for your specific problem or business Review Source JS Jesse S. Interior Designer Construction Used the software for: 1-2 years ### "Convenient " February 25, 2020 4.0 Easy to work with and understand once you get into it. Works well for keeping a collection of information on projects in one organized location. Pros It was easy for multiple users to interface and access the same information either in the office or in the field. Cons We needed a software a little more robust that could working with our current systems and help with estimates. Alternatives considered [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing Copper Price and flexibility. We ended up switching to Buildertrend after about a year though. Review Source Response from Copper March 3, 2020 Bummed we weren't able to be a part of your tech stack but appreciate the insightful feedback, Jesse. Hope we can be a solution for you in the future! cF chris F. sales manager Construction Used the software for: 2+ years ### "Copper" August 12, 2021 5.0 Helps keep up to date on all customers and opportunities. Easy to use. Pros The all in one place to see an track everything about customer and sales tracking. Cons I don't have anything to add about what I don't like about . Review Source CB Chayce B. Assistant Product Manager Furniture Used the software for: 2+ years ### "Copper Review" September 8, 2021 5.0 Pros offers a one-stop funnel for all things relating to leads/sales. The UI is very user friendly and easy to implement new features through. Being able to set filters and organize our client & sales information is our #1 priority and Copper does this very well. Cons There could be more ease of social media integration. I feel as if the social media aspect isn't really comparable to the rest of the software as far as ease of use. Review Source CY Carlos Y. Founder Internet Used the software for: 1-2 years ### "Meuilleur CRM rapport qualité-prix " August 20, 2023 5.0 Pros Pour moi le meuilleur CMR. Très facile d'utilisateur et l'interface utilisateur est très intuitive et la gestion des leads est très faile Cons Durant ces années d'utilisation, je n'ai pas trouvé de probléme mageur sur ce logiciel juste que l'intégration est un peu limité à certains outil d'automatisation Review Source KKA Kevin King A. Account Executive Real Estate Used the software for: 2+ years ### "Our Experience Using Copper" August 11, 2021 5.0 exceptional Pros Functionality and features that allows us to make changes realtime and keep us on track and never miss an opportunity Cons none so far, based on my experiences and my colleagues it worked just fine Review Source KE Kristina E. Account Manager Paper & Forest Products Used the software for: 1-2 years ### "Extremely easy to use." February 20, 2020 5.0 It has helped me tremendously on keeping track of what my clients need or to have a quick check on what is going on with them or what has been promised to them on my last call or email. Pros How easy it is to use and keep everything organized. I love how it automatically saves every change you make to an account. It was very easy to learn how to use and it helps you keep track of everything from phone conversations to tasks. Cons I have alerts setup to call my clients every 60 days but they do not always need to be contacted depending on the season or the situation. It would be nice that when I do complete a task it just completes all the ones before it versus keeping it as an ongoing history of undone tasks that I have to go back and check off. Review Source Response from Copper March 2, 2020 Thanks for the high praise, Kristina! EL Ed L. Director Media Production Used the software for: 2+ years ### "Great CRM and Pipeline Management Tool" February 2, 2022 5.0 Responsive customer support. It is the backbone of how we run our business. Pros Simplicity, fair pricing, easy to export. Cons Limited e-shot size, limited sorting by multiple tags Review Source EL Erica L. Director of Marketing Management Consulting Used the software for: 6-12 months ### "Perfect Small Business Solution" February 9, 2017 5.0 ProsperWorks is not as widely known (yet) as many other CRM providers in the industry, but it is a strong contender in the arena. It has all the basic features and more for a business that needs a CRM system, and it seamlessly integrates with Gmail/Google for Business, which is a huge plus! Pros The Gmail integration is vital in so many ways, including record-keeping, recalling information, setting reminders for follow-ups and organizing project-related information. It's also highly intuitive. Although there are a number of self-paced and personal training opportunities, a relatively tech savvy individual should be able to navigate it with little trouble. It also includes a capability to keep your leads separate from your actual customers, while also moving them through a pipeline that you design. The Opportunities feature does the same thing, allowing you to visually track where any sales are and analyze any snags in your process. Cons There are some tricks to setting up the system, but ProsperWorks support is very clear in giving new clients the proper order of operations. If you follow the onboarding steps, you'll be successful. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.