# Page 13 | Copper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Copper the right Small Business CRM solution for you? Explore 622 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141642/Copper/reviews --- Copper 4.4 (622) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Copper ## Showing most helpful reviews Showing 301-325 of 622 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jana R. CEO & Founder Marketing and Advertising Used the software for: I used a free trial ### "I really really wanted to like this system!" November 9, 2017 3.0 Pros I was really excited when I came across this system, it seemed like the perfect solution to what we were needing until we actually got into it and found that it just didn't serve our needs. The customer service was great. I appreciated how much time they spent to explain everything but we needed a company to work with us on how to make the system work FOR us. We use everything google so that was very appealing to us with all the integrations. For us to use this system, we would need to pay for others services on top of the monthly rate so it just didn't make sense. We were able to find a solution that works for our needs even though it's something that you wouldn't typically use in my industry. Thanks so much for all the help, ProsperWorks! Cons Again - really wanted this to work for us. It's a great system for companies. Unfortunately, it just did not fit within our company and the workflow we need to stick to. Review Source MB Michael B. Business Analyst Construction Used the software for: 6-12 months ### "Copper - Great Sales CRM" October 6, 2022 5.0 Pros Copper can help display all the information I need to effectively run a sales pipeline. Cons It is intuitive, but it could be a bit more user friendly. Review Source JS James S. Business Developement Manager Mining & Metals Used the software for: 6-12 months ### "Review" February 21, 2020 4.0 Been a useful business tool Pros The way I am able to view my opportunity pipeline Cons cant take time stamps of daily values and export Reason for choosing Copper Overall impression Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) not user friendly Review Source Response from Copper March 3, 2020 Thanks for the review, James. aM allen M. broker Real Estate Used the software for: I used a free trial ### "unwilling to refund me after using the service for one day" March 21, 2022 1.0 stay away otherwise you will loose $300 Pros no pro's. Impossible to reach only via email no telephone number Cons Total rip off. There was no trial period. There no monthly option Review Source Response from Copper May 26, 2022 Hi Allen, Thank you for sharing your review. I'm sorry to hear you had a frustrating experience. Copper does offer a 14-day free trial with no credit card required. A customer is not required to enter their credit card information unless they choose to purchase a Copper plan. We do offer monthly payment options on our Basic and Professional plans. I've shared your feedback internally to our Customer Support team to help us improve the timeliness of our customer communications. I wish you all the best in your future endeavors, Melanie at Copper KC Kyle C. Outside Sales Construction Used the software for: 6-12 months ### "Awesome On The Guy Sales Tracker" August 13, 2021 4.0 It does what its suppose too, pretty convenient. Pros I like the mobile feature on my phone, being that I'm outside sales this has a ton of value. Cons Since this is a shared program between sales staff id like to see less duplicate contacts. Review Source VR Verified Reviewer Co-Founder Real Estate Used the software for: 6-12 months ### "Company refuses to cancel account" October 31, 2018 2.0 Good until inability to cancel. Now I feel the product is majorly defective as you cannot refuse to let customers cancel and continue billing them. Pros Easy to use and good UI. Easy to adjust settings and custom fields. Cons Company refuses to cancel our company account. They acknowledged cancellation originally but now just continue billing our company credit card and are not responding to our communication. Review Source Response from Copper November 5, 2018 Hi there, I'm sorry to hear about your experience - I'd like to get to the bottom of this right away. Please reply with your email address so that we can get this escalated and resolved. HC Hayley C. Business Development Manager Entertainment Used the software for: 2+ years ### "Copper Review" August 11, 2021 4.0 Pros Spend the majority of time under the opportunities tab - I like how you can create different opportunity groups for business development purposes. We are able to separate out all the contracts we have readily available and move them to proper stages (qualified, contract, approved) with ease. It's also extremely easy as a CRM assistant for looking up past contacts. Having Copper sync with gmail to automatically add contacts makes it seamless and takes the manual portion out. Cons Not much. If there was a way to automate when people switch companies (via Linkedin updates?) that would help as there's contacts in there that no longer work at said company. Other than that, pretty easy to use and manage. Review Source DK Daryl K. Director Marketing and Advertising Used the software for: 6-12 months ### "Most Intuitive CRM To-date" June 12, 2017 5.0 Pros Prosperworks is so seamlessly integrated with Gmail--this platform was a blessing from heaven. It is apparent this was created by a sales person who is in the day-to-day grind--not some cumbersome CRM created by a software developer who has never sold a day in their lives. Cons The only downsides we found with the software is: -Reporting--was not as overarching as the reporting capabilities in CRMs we're more used to. -Integrations--does not take the cake in terms of integrating with outside platforms (AdWords, ERPs, landing page tools, etc.) Review Source AF Aaron F. Man Rep Construction Used the software for: 6-12 months ### "Easy to use / Links with Gmail " February 20, 2020 5.0 Pros My favorite feature is the ability to link with Gmail. It is also very easy to filter through contacts, opportunities, and leads to help gain sales. Cons Unable to load sales data easily from excel spreadsheets. Switched from [Act!](https://www.capterra.com/p/175860/Act/) ACT was very slow and time consuming to use. It was outdated and hard to send emarketing out. Review Source Response from Copper February 26, 2020 Really appreciate the review, Aaron. Thank you! VR Verified Reviewer Sales Executive Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Game Changer for our Company" April 14, 2017 5.0 Pros I was searching for a lead tracker CRM that was easy to use and had a familiar style to what my team was used to working with. Prosperworks has been the solution with it's integration with G-suite. It has been a great tool for us. Cons Demo shows full features which is are much more than the advertised price. It would be better to show what you are working with at the first price point for a week then open up the other features for trial or vise versa, so you get an understanding of what you are missing. Review Source VR Verified Reviewer Partnerships Manager Used the software for: ### "fully integrated with gsuite" April 11, 2018 5.0 Pros When my work tools integrate into gsuite business tools. prosperworks works great out of the box Cons while this is a useful crm to get your sales team on quickly, there's a lot to be desired in terms of flexibility and managing your sales workflow. integrations outside of gsuite are also more difficult to come by Review Source GA Ghadeir A. office Admin Capital Markets Used the software for: 1-2 years ### "Great for start ups" February 25, 2020 4.0 the overall business experience was great. it served its purpose for what we needed, but we needed to find another solution as we were getting service heavy Pros I liked how easy it was to use and import and export and update data. Cons We were limited on the number of record types we can create. we deal with services and there was no way to customize the software to include this. Review Source Response from Copper March 3, 2020 Thanks for taking the time to leave us a review, Ghadeir. VR Verified Reviewer Vice President of Operations Environmental Services Used the software for: ### "Basic CRM " April 23, 2018 4.0 Pros There is a lot less manual work with Prosperworks. It's super easy to set up and the integrations with gmail work well. This makes adoption easy! Cons Because it's so easy to set up and use, it means there isn't the level of customization we would like to have. The reports are not as useful as we would like. Review Source Eddie M. C. Chief Operating Officer Marketing and Advertising Used the software for: 6-12 months ### "Copper rocks" November 12, 2018 5.0 Pros Copper is so easy to use, and makes integration so easy to do. I can't recommend it enough. Cons I truly have no cons to list for this software. Review Source PM Patrick M. PM Construction Used the software for: 1-2 years ### "Great product for new client prospecting" April 29, 2022 4.0 Pros Copper is easy to sync with Gmail and email notifies the user when tasks are due. Cons The software works great while working within the Google Suite but if you are operating on a different platform it is restrictive. Review Source Roger H. Founder Hospital & Health Care Used the software for: Less than 6 months ### "ProsperWorks dominates CRM by delivering excellent customer service. Imagine that!" May 13, 2017 5.0 Pros My account executive is one of the best I have dealt with on any product or service in the twenty plus years I have been in business. I know he doesn't get it done on his own as he will reference how supportive his team is. I run several small startups. Seamless integration into and with our daily workflow is crucial. ProsperWorks makes it easy. I know that Google is a client of theirs. The nice part is that they treat me as professionally as they do Google. I guarantee it. Review Source JE Julien E. Executive Assistant to the Vice President of Sales Marketing and Advertising Used the software for: 1-2 years ### "Great CRM for great sales" April 12, 2019 5.0 Overall, Copper has helped us in our sales prospecting and decision making. It has given us clear insights on our next steps to take Pros User friendly platform specially the ability to add leads, people, companies straight from gmail and, reports are very helpful in our decision making process Cons Nothing much. It’s just occurs sometimes that it doesn’t track duplicate leads and people added in the CRM Review Source Frank W. National Marketing Director Used the software for: Less than 6 months ### "BAD EXPERIENCE" December 13, 2017 2.0 I did not like this software for network marketing. It did not work. I asked for a refund for the yearly subscription and was turned down with no compensation whatsoever. HORRIBLE CUSTOMER SERVICE. STAY AWAY! I am sure there are other CRM companies that will value you as a customer! Pros Nice layout and slick promotional marketing. It has good reviews for b2b sales. It is not designed for network marketing, which is why I obtained it. Cons I had a horrible experience with the company. I am a network marketer. To save money, I bought the yearly plan. I immediately saw that this was not really suitable for network marketing but was more b2b sales people. I asked for a refund having it only a couple of days and not using it. THIS IS VERY POOR CUSTOMER SERVICE. Most companies in a similar circumstance if the customer is not satisfied and did not use the product will usually issue a full refund. STAY AWAY FROM THIS COMPANY!! Review Source SB Shahid B. Analyst Financial Services Used the software for: Less than 6 months ### "Anonymous " February 6, 2022 5.0 Not too bad, Pros Its a easy, handy CRM tool to track all your sales leads and manage the revenue pipeline. Also, it allows sync with Linkedin, Google and Other important platforms to make our work flow integrated and smooth. Cons It lacks speed, Specially when i am using filters on Opportunities and leads. Review Source TL Taylor L. Owner Entertainment Used the software for: 1-2 years ### "Great product" February 4, 2022 5.0 Pros I love how user friendly the software is. It's very easy to navigate. It feels very second nature to me at this point. Cons There are some bugs from time to time. I think the team is hard at work fixing them, but overall it's been great. Review Source VR Verified Reviewer Booking Agent Assistant Music Used the software for: 6-12 months ### "Using Copper for Talent Booking" February 21, 2020 5.0 Pros very easy to keep track of relationships Cons Would be nice if the reports had more options and features Review Source Response from Copper March 3, 2020 Thanks for the review! VR Verified Reviewer CSM Music Used the software for: 1-2 years ### "Great for onboarding new accounts" February 20, 2020 5.0 We are using copper to manage our onboarding and sales pipeline Pros I like the visibility that copper provides when onboarding new accounts. I specifically enjoy sorting through opportunities. Cons I wish it was easier to search for an individual within an opportunity or organization and find their contact info Review Source Response from Copper February 26, 2020 Thank you for the review! HB Hayden B. Sales Administrator Public Safety Used the software for: 1-2 years ### "Reliable CRM" February 20, 2020 4.0 Great experience. We are finding fortune in the smaller opportunities that slip through cracks. Google's automation is a secondary benefit that our sales team enjoys. Pros Copper's ease of use allows our team to focus on hidden opportunities more consistently. Cons Copper can sometimes come across as a micromanagement software with its ability to track day to day operations. Review Source Response from Copper March 2, 2020 Thanks, Hayden! VR Verified Reviewer Account Executive Marketing and Advertising Used the software for: 6-12 months ### "Good CRM" November 13, 2018 5.0 Pros It is easy to use and works well with G-Mail. Cons The software does not have many API Integrations yet. Review Source Marie A R. MarketPlace Communications Specialist Used the software for: Less than 6 months ### "Great, except for one major detail" July 12, 2018 4.0 Pros Simple to use, easy to add companies and individuals, allows specific filters. I appreciate being able to have individuals photos. Cons There's no way to move an individual from one company to another company without losing all the history. In today's world, where individuals progress through multiple companies during a career life, this causes duplicate individuals and significantly more work when needing to record a long-standing relationship. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.