# Page 2 | Copper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Copper the right Small Business CRM solution for you? Explore 622 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141642/Copper/reviews --- Copper 4.4 (622) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Copper ## Showing most helpful reviews Showing 26-50 of 622 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PS Paul S. Owner Insurance Used the software for: 1-2 years ### "Copper - The Real MVP" November 4, 2025 5.0 Overall Copper has been an invaluable partner to the agency. A month after implementing it our sales skyrocketed and have been growing ever since. Pros Copper has made managing my insurance sales pipelines an absolute dream! It's integrations with Google workspace streamlines every aspect of the sales process and has even streamlined our servicing and policy renewal process. Coppers interface is polished and very user friendly. Cons I wish I had more control over automatons, this isn't as much as a dislike than it is a wish I had. Copper is constantly developing so I'm sure it's only a matter of time before more customization comes to their automatons. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Copper Google Workspace integration. We run on Google, from Chromebooks, to androids and everything in between. Review Source Response from Copper November 6, 2025 Hi Paul, Thank you so much for sharing your feedback. We love to hear that Copper has helped you streamline your process, better capture your operations and grow your business. We appreciate the feedback on automations and I'll share it with the team. We're continuously looking for ways to improve our features, and we may reach out to you in the future for product feedback! Melanie at Copper AA Anna A. Head of Sales Computer Software Used the software for: 1-2 years ### "Disappointing support and no flexibility on cancellations" October 6, 2025 1.0 Our experience was fine in the early days, but over time it became frustrating. The billing and cancellation process is rigid and inflexible, especially for long-time customers who simply forget a legacy seat renewal. Copper refused to make an exception despite inactivity and prompt communication. It doesn’t feel like a customer-first approach, which is disappointing given how small the account is and how long we’d previously been customers. Pros The interface was clean and simple when we first used it. It integrated decently with Google Workspace Cons Inability to cancel easily. We haven’t been using Copper for over 3 years, but the subscription kept auto-renewing. When I reached out to request a refund right after renewal, support declined—even though the account had been completely inactive. Review Source Response from Copper October 16, 2025 Hi Anna, I'm sorry to hear you've had a frustrating experience with Copper. Providing excellent customer support is one of our top priorities. You account did renew within our terms of service, and when you followed up regarding a refund, we did promptly refund you within the same day. Your account has now been refunded. We hope you reconsider this negative review and we are here if you need any further assistance. Melanie at Copper DB David B. CEO Design Principle Architecture & Planning Used the software for: 1-2 years ### "Copper - A Very Good CRM." July 3, 2025 4.0 I have had a good experience with Copper. Since my firm runs on Google workspace it is a seamless experience. Pros I like the integration with Google Workspace and the overall functionality of it. It has given me clarity abut my pipeline. Cons I really don't have any negative comments about Copper. Its the first CRM I've used - I have nothing else to compare it to. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Reason for choosing Copper It was too complex for a frim the size of mine. Review Source Response from Copper July 9, 2025 Hi David, thank you so much for the kind review! RD Rich D. Managing Director Education Management Used the software for: 1-2 years ### "Excellent CRM with tremendous features without the over-engineering" January 13, 2025 5.0 Copper has been a great solution for our smaller company (13 FT employees). We can track notes on our clients, organize new inquiries for our services, and increase communication between team members as a result. We use Google Workspace, and the integration has been seamless, especially regarding our calendar sync. The connection to everyone's email is a huge time-saver, and it's extremely helpful to review something in my inbox and have their Copper profile pop up on the screen. Pros Copper has been a great solution for our smaller company (13 FT employees). We can track notes on our clients, organize new inquiries for our services, and have increased communication between team members as a result. We use Google Workspace, and the integration has been seamless, especially regarding our calendar sync. Cons Email Templates could be easier to use and more robust Switched from [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) Our start-up outgrew the previous product, and we were seeking a more robust, easy-to-use CRM without the over-engineering that often comes from other systems (e.g., Salesforce) Review Source RH Richard H. Director of New Business Marketing and Advertising Used the software for: 2+ years ### "So intuitive, there's virtually no learning curve - I'm amazed. " December 18, 2024 5.0 Copper is designed so efficiently that its use is done intuitively. There's, quite literally, no real learning curve to speak of, yet it is very powerful and let's me get things done very quickly without wasting my time on figuring out how to use the product. Pros How incredibly easy it is to use yet how powerful it is. Its design is so intuitive that there really isn't a learning curve, I understood it instantly! Cons It doesn't allow me to customize the product as much as I'd like. I've designed software in the past and I tend to change software to suit my unique needs. Review Source JZ Jon Z. Director of Sales Staffing and Recruiting Used the software for: 2+ years ### "Meh is pretty accurate" January 8, 2025 3.0 Describe your overall experience with Copper: meh Pros simple UI, good integration market for automating related tools Cons simple UI is also clunky and at times nonfunctional the gmail extension breaks some basic gmail functionality which I reported probably 2 years ago at this point, with no resolution the customer service is slower than before and literally no one wants to talk to a bot the reporting tools are rudimentary, and i follow a concise 26-step process using the Copper API to extract customer emails when breaking down by certain criteria... not exactly user-friendly Alternatives considered [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Copper Google Workspace integration and cost of service Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Google Workspace integration and cost of service Review Source MW Matthew W. Retirement and Estate Tax Planning, Life Insurance, MBA, CRC Financial Services Used the software for: Less than 6 months ### "Copper is so much better vs other CRMs: better UI, controls, and pricing!" October 10, 2024 5.0 Overall, I enjoy Copper much more than many of the other CRMs. In addition to the typical CRM features and functions, it performs better and faster. Although there are less features available (for my package), Copper serves my purpose for the team moment. Pros \- Great UI -- faster, easier, and better real estate - Great pricing for the small business owners - Propagate info when converting leads to clients - Ability to add custom fields (Very important for our industry!) - Ease of creating automation of tasks, emails, and workflow - Tasks are integrated into our calendar enforcing front-of-mind & completion - Control access by teams and individuals (critical for our contract basis model) - Create webforms/widget to generate Leads directly onto the system. (But must have your own website) Cons \- Does not allow you to create custom reports without higher package - Does not have ability to see if client has opened the email. It only log emails related to the contact. - Does not have built-in mass email and tracking Alternatives considered [Sales Force Automation-SFA](https://www.capterra.com/p/114993/Sales-Force-Automation-SFA/) Reason for choosing Copper Pricing. Lack of personal control of new custom data fields. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Faster and better user interface than Hubspot. Hubspot has nice features but the daily update of the data was grueling. Furthermore, the real estate usage was much better in Copper -- we can see more info on the screen. Review Source SM Stephen M. President Marketing and Advertising Used the software for: 1-2 years ### "Perfect for SMEs. " March 24, 2025 5.0 Excellent! HubSpot had too much of a learning curve. We were up and running with Copper in one day. Pros It's a simple integration with the Google tools we already use. Cons It can be buggy sometimes. Adding emails from Gmail was simpler before they started moving things around. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Ease of use, time required to manage and cost Review Source AM Amy M. Business Development rep. Staffing and Recruiting Used the software for: 1-2 years ### "Copper works for me" March 17, 2025 4.0 I would say its been pretty good for the most part. Pros I like the user friendly access you have to your complete sales funnel at any given time or place. Cons When entering a sales prospect having to add so much information. Review Source DR Deborah R. Office Manager Construction Used the software for: 2+ years ### "Love this Program" February 14, 2025 5.0 We have been very happy with it. Helped streamline our business in one spot. Pros So easy to use. Support it great as well. Helped our company get our sales in the same system. Cons I do not have any real problems with it. Connects to gmail. Review Source AH Amber H. Business Development Manager Hospitality Used the software for: 1-2 years ### "Copper Review 12/4 " December 4, 2024 4.0 Overall it works well for what we need it but it can be a little bit lacking in some departments Pros The most use we get out of copper is the ability to track conversation and email threads relating to projects. Cons There seems to be some holes in analyzing data. Not the easiest thing to do. I also with you could send out weekly reports that show each individual project changes. Review Source CK Clayton K. Territory Manager Construction Used the software for: 1-2 years ### "Great Product, good for productivity" December 2, 2024 5.0 Copper is a great platform that works well for my needs and the needs of our company. Pros Copper is great because it integrates really well with google and the google suite. Cons I do not like that the app has very limited functionality. Doing sales on the go without my laptop is highly difficult. I rely on copper a lot to stay focused. Review Source JC James C. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Great for CRM, especially with Gmail management" January 6, 2025 4.0 Overall, I like Copper and its capabilities. I just wish its training programs were more robust. Pros Copper provides a comprehensive suite of tools that allows me to track existing clients, identify opportunities, and communicate with different audiences based on their customer profile. It is highly customizable, allowing my to create a unique workflow for my needs. However, the best feature is Copper's ability to sync with my Gmail-based work account, capturing all conversations with clients. Cons Copper's highly customizable setup is also its downfall: there aren't many resources for training to the specific needs I may have. In other words, Copper's training modules are very generic; their support is geared around how to use the platform instead of speaking to a specific need Also, there are Q&A forums and office hours with staff support, but there aren't many video tutorials. I learn best by following along in a guided exercise, but there aren't many video tutorials. Other Review Source GG Galen G. Site Manager Manager Events Services Used the software for: 1-2 years ### "I really enjoy working with copper" December 2, 2024 4.0 I use Copper everyday with work. It has information on every event we book. Mostly I have an exceptional experience. Pros I like how vast it is. How much information is handy. Cons I find it somewhat frustrating to search Copper. Especially for events with multiple dates. Review Source CL Christina L. administrative assistant Real Estate Used the software for: 2+ years ### "Easy Data and contact storage " December 2, 2024 4.0 It is beneficial and helps in data sotrage and details for projects. Ease in informational content Pros The auto email logging and linking to clients and contacts Cons Emails will auto link to incorrect opportunities with the same contact. Review Source NG Nikki G. Director of Coach Development Health, Wellness and Fitness Used the software for: 2+ years ### "Copper makes my life easier!" December 4, 2024 5.0 Copper makes my life easier. I have had nothing but good experiences with the software and highly recommend it to anyone with a large or small organization. Pros Copper is so easy to use! It helps me stay organized and make sure that nothing is missed. It works so seamlessly that I have never even needed tech support. Highly recommend. Cons Honestly, I have not found any cons thus far. I have been using Copper for almost 4 years now. Review Source WW Will W. Senior Analyst Financial Services Used the software for: 2+ years ### "Copper is great" December 9, 2024 5.0 I use copper 10 times a day to track deal progression at our firm. It helps me do that. Pros Copper is intuitive to use, provides great visuals, and enables impeccable analysis. Cons There are no problems with Copper just people inputting information wrong. Review Source JG Jake G. Marketplace Manager Marketing and Advertising Used the software for: 1-2 years ### "Its good, but constantly logs you out which is frustrating" February 28, 2025 4.0 Its good when im signed in and use it but it logs me out constantly Pros Lead gen, opportunity tracking, mass email tool Cons Always signs you out, the extension is buggy and no longer autofills information Review Source Response from Copper March 19, 2025 Hi Jake, thanks for the review! We're glad to hear it's helping your lead generation tactics. Regarding Copper signing you out - that's should definitely not be what you're experiencing. Can you reach out to our support team at support@copper.com? JH Jonathan H. National HELOC Executive Financial Services Used the software for: 1-2 years ### "Good Platform Interface But Needs Improvement" December 2, 2024 3.0 Overall, it has potential but needs work. They are adding features, but some of them should have been there from day 1 Pros Love the user interface and the addition of features like automated emails recently Cons Seems to fall behind in functionality compared to industry leaders like Salesforce Review Source DB Doug B. VP of Engineering Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Room for improvement" January 9, 2025 3.0 It definitely has made organizing & monitoring opportunities easier than our previous process. Pros The pipelines make it easy to review the current stage of opportunities to see where bottlenecks occur & to keep opportunities moving. Cons Glitchy filters for activities in opportunities. The messages are not filtered according to the checked filters. They need to be unchecked & rechecked every time an opportunity is selected in order to display correctly. It is very frustrating. Review Source EG Erin G. Sales Operations Specialist Information Technology and Services Used the software for: 2+ years ### "Copper goes great with Gmail" October 21, 2024 4.0 My company uses Copper because it integrates seamlessly with Gmail. I appreciate how I can see what is going on with customers because of the email tracking and feed. Pros The feed lets me know what is going on, and being able to edit records inside of lists is convenient. I also like the email tracking when it is functioning. Cons The reports are not very intuitive or easy to navigate, and the email tracking sometimes doesn't work. Review Source IV Ivy V. Specialist - Investor Relations Real Estate Used the software for: 2+ years ### "Exceptional Experience with Copper CRM!" September 16, 2024 5.0 I've had a great experience with Copper. Their support team is helpful and always strives to find the best solutions Pros I like Copper because it integrates seamlessly with Google Workspace. It's user-friendly, quick to set up, and automates repetitive tasks and workflows. Additionally, fields and reports are easily customizable. Cons One limitation is that not all fields can be included in reports. This can be frustrating for users who need comprehensive reporting capabilities, as it restricts the ability to analyze and gain insights from all available data. Users might have to find workarounds or use additional tools to obtain the full scope of their data analysis needs. Review Source AS Andrea S. Office Administrator Construction Used the software for: 1-2 years ### "Copper Review" October 30, 2024 5.0 Out of all of the CRM software companies we have worked with, copper has been the most useful for our business and everyday use. Pros Copper is very useful for our business to track out opportunities and have communication between all teams. Cons We did have an issue with our filters. When we move a job to "Won" you have to do it 3 times in order for it to disappear from the column but the Copper helpline is always able to help us reset our filters. Review Source Aaron K. Sales Retail Used the software for: Less than 6 months ### "Good app for sales" January 10, 2025 5.0 Great, no issues using the program. Company provided Pros Usability, great program for sales and keeping track of your customers. Cons None, I haven't ran into any issues using copper/ Review Source JL Jamie L. Founder Financial Services Used the software for: 1-2 years ### "Love Copper" November 26, 2024 5.0 Very happy - use it every day and find it to be super efficient and flexible - saves me time and makes me more organized and productive. Pros Ease of use and integrations with my various other systems/software Cons Have to pay for support via zoom but the chat bot function works pretty well Review Source Talk to a Capterra advisor for free and get results within 15 minutes.