# Page 5 | Copper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Copper the right CRM solution for you? Explore 622 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141642/Copper/reviews --- Copper 4.4 (622) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Copper ## Showing most helpful reviews Showing 101-125 of 622 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NC Natalie C. Content Strategist Marketing and Advertising Used the software for: 2+ years ### "Very helpful for CRM" February 9, 2022 5.0 Copper helps me track what deliverables are owed on a project, what tasks are due and when, and to correspond with account managers in a way that leaves an easy-to-follow "paper trail." Pros It's very easy to get around in Copper, and I like that I can view info on a company, a contact, or a related project without leaving the project I'm in. Cons I rely on the ability to "pin" important posts and notes, but it doesn't always work depending on the project I'm looking at. I'm not sure if this is a problem with Copper, or merely with our implementation of it. Review Source Glena Cristina A. Directora ingenieria producto Textiles Used the software for: 6-12 months ### "A must-have CRM tool" May 2, 2023 4.0 Copper has been a very useful tool for our company as it has allowed us to have a more efficient and organized customer follow-up, which has resulted in increased productivity and better collaboration among my team. Pros The best thing about Copper is its seamless integration with Gmail email. I can automatically add emailing contacts to my account and see the entire history of past interactions with a customer in one place. I also love how I can add notes and reminders to each contact to follow up in a timely manner. Cons sometimes the search for contacts can be a bit slow. However, this is not a big problem and does not significantly affect the overall user experience. Review Source NR Nick R. Director of Operations Education Management Used the software for: 2+ years ### "Great value" August 11, 2021 5.0 very good Pros Easy to use, great lead tracking, and customizable Cons Sending a mass email was a bit trying, do to limits Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot was to expensive Review Source Brandon C. Partnerships Manager Retail Used the software for: 6-12 months ### "Prettttty prettttty good. " August 11, 2021 4.0 I would be completely lost without Copper. It keeps my sales team organized and on top of our follow up to close more leads. Pros Ease of use for me to keep track of my open tasks. I use this platform daily to follow up on my leads after an initial sales presentation. I can also move my leads along in the funnel and sort by funnel stage. Cons Reporting can be a bit clunky. The best reports can be pulled using a google dox integration. I found this most helpful. Review Source PV Phillip V. Director of Operations Consumer Goods Used the software for: 2+ years ### "Great interface and easy to integrate with other software" August 11, 2021 5.0 Pros The UI is very easy to use and I like the fact that it tracks emails and you can see when customers open the emails. I like that you can log notes and also that it integrates with PandaDoc and MailChimp. Cons I feel like the speed of the sync could be improved. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Method CRM](https://www.capterra.com/p/130389/Method-CRM/) Reason for choosing Copper Copper (at the time Prosperworks) synced with GSuite and had a friendly UI. Review Source EG Emma G. Principal Design Used the software for: 2+ years ### "An excellent product that had transformed the efficiency and sales tracking for our small business" February 3, 2022 5.0 We use it every day. Pros It helps us integrate sales efforts with contacts, keep track of sales and where opportunities and sales are in the cycle. Keep track of our orders in a way that is intuitively tied to our contact list and calendar reminders. Cons The project management is not so great once a sale has closed. There are some minor tech problems. Review Source CT Christian T. Solution Engineer Marketing and Advertising Used the software for: 2+ years ### "Copper Review" August 17, 2023 4.0 It does the trick and is a good value for the product. Pros It integrates nicely with GSuite. It's also very customizable. Cons Copper APIs could use some improvement. Their APIs are sometimes clunky, takes a bit of trial and error to figure out, and difficult to build on top of compared to similar tools. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Review Source RF Ramiro F. Operations Coordinator Information Technology and Services Used the software for: 1-2 years ### "Operations Coordinator Opinion" November 17, 2022 4.0 We had a very good experience but we quit using it because of the price. It was too much for our needs. Though the features were amazing to have. Pros The integration with gmail is great. In our company we use google accounts, so using Copper extension; the CRM automatically update your contacts with the emails you send. It is very easy to maintain the leads updated. Cons The pricing was quite expensive. The basic plan is not good enough so you need at least the mid tier plan which may be expensive if you don't want to expend too much money. Sometimes they have discounts but they only last a few months. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Because of the google integration that allows to sync your emails with the crm without having to send them from the crm. Review Source RM Robyn M. Reatlor Real Estate Used the software for: Less than 6 months ### "Prosperworks CRM" October 3, 2016 2.0 There was confusion from the beginning as to who my main point of contact was to get started. I had an initial person, then interacted with two others. None were able to assist with questions about merging my domain name email with my gmail account. The CRM software specifically caters to gmail users. That was fine as I had set up my domain name email to send/receive via my gmail account. None of the support persons were able to advise or confirm if Prosperworks would still work with my domain email via gmail. I was instructed by one of them that I would need to also subscribe to the paid Google for Business service. From the onset I was asked and confirmed I was only interested in the level. As I'm a new agent in Real Estate, and I would be the sole user, I did not need, nor could afford the bells and whistles. One of the key selling points was the ability to track and see when my emails were opened. At no point in my various conversations with 3 different consultants was I told that this feature was only available at the price point. It was only after I had installed the software and inquired about the missing feature that I was told I wasn't eligible. Also, the ongoing question about the integration of my domain name email address was never satisfied. After playing around with the app, importing contacts and setting up both my gmail and domain name email in the app during the free trial period, I discovered that I would need to pay for an additional account for the "second email" even though it was me the same person. My take-away was that I would need to pay for each additional subscriber. When compared to others like Hub Spot, this is simply a bad deal. At no point during the onboarding process was this explained until I was ready to confirm payment/my own personal email issues. I was told a supervisor who would be more knowledgable would be in touch. It was around a week later I heard from a supervisor. By then I had moved on. I informed her that I had discovered HubSpot and would be using that as my CRM moving forward. HubSpot is free and also comes with the feature to track opened emails. The supervisor told me that HubSpot was NOT a CRM. It is. So, in the end I would not recommend Prosperworks. It seems this app is too new and the support team is lacking in knowledge. At the basic level of it's not worth it when compared to others that offer the majority of the same features for free. Pros useful if you use gmail exclusively. Cons lack of knowledgable support team. too expensive when compared to other CRMs Review Source AB Alexis B. CEO Medical Devices Used the software for: 2+ years ### "A simple but efficient CRM" February 2, 2022 5.0 The customer experience is great, you can see that it is a priority for that vendor. They do follow-up regularly, but it is not annoying, they have real questions and real answers, and the support is top notch. Pros I was sold by the "built for Google" tagline, and it delivers. Copper is deeply integrated with Google Workspace and it makes several workflows so efficient, especially the integrations with email, calendar and drive. Cons There are no important downsides, really. The CRM is just effective. Some other products integrates nice bells and whistles, you won't find many in Copper... but do you need them? Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) We wanted to move toward a product that was easier to use than Dynamics. Mission accomplished! Review Source AM Allison M. CMO Information Technology and Services Used the software for: 1-2 years ### "Copper - CRM" October 6, 2020 5.0 Overall, a very good CRM. It has all the functionality and tools I need to manage the sales process. Pros Copper is a solid CRM with lots of features to help handle your sales funnel from start to finish. You can sort/filter and run lists, export lists, and manage tracking of interactions, schedule follow ups and keep track of emails. Cons There are a few key features on Copper that are not intuitive/user friendly. It's not that they are difficult, but features could be better marked and highlighted as to how to do certain things on the platform. I wish it had better tracking to manage a sales team. Reason for choosing Copper Hubspot was way too expensive to upgrade to get the features I needed. Copper is a much more reasonable priced tool and does everything I need. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Hubspot was way too expensive to upgrade to get the features I needed. Copper is a much more reasonable priced tool and does everything I need. Review Source VR Verified Reviewer Partner / Campaign Manager Non-Profit Organization Management Used the software for: 2+ years ### "Cool Copper" October 20, 2019 4.0 I set up all of my meetings and have all of my business and many of my personal contacts set up in Copper. Pros Copper tracks activity well and ability to make it a custom application for my use is helpful. I also like that it integrates with Gmail our company's email platform. Cons A bit expensive. No ability to attach files to emails sent within the system. Files can be attached if using Gmail. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Copper Its ability to integrate with Google products. Review Source Response from Copper October 22, 2019 Greatly appreciate the review! As for the con you've listed, we do have a feature on the horizon that will address that concern and positively impact Copper users in a big way. JB Jo B. CEO Information Technology and Services Used the software for: 2+ years ### "Seamless integration with G-suite has simplified the management of our SaaS Business " February 3, 2022 4.0 We have been using Copper for 3+ years and are really satisfied with it as a product Pros For us the seamless integration with our company gmail accounts makes Copper ideal for our business. We also use Zapier to integrate it with our new cusotmer registration process so leads are automatically input into the system. The ease of sending emails directly from Copper, sharing contacts and being able to see all activity across the team in relation to a client has really made this perfect for our business. Tasks also integrate directly into our google calendars which is helpful. Cons I feel the email template feature could be more advanced (eg HTML format) Review Source YE Yolandi E. CEO Management Consulting Used the software for: 6-12 months ### "Middle Child of the CRM World" September 2, 2023 3.0 Nothing to get excited about, if it wasn't for the client who insisted on using it, I wouldn't even have thought of it Pros It's inexpensive and the Google integration Cons Everything feels extremely limited with no flexibility or even room for movement Review Source JL Jake L. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Finally, a CRM a sales guy can live with" August 13, 2020 5.0 This is the easiest to use most intuitive CRM system that I have ever worked with in the 25+ year career. I especially like the automatic integration with GSuite (gmail & calendar). I like the user interface and workflow to move opportunities through the sales process. The online support team have been great to work with and seem quite knowledgeable about the product. Pros I like the simplicity of how it is laid out. It was easy to customize to some of my company's unique requirements. Because it automatically syncs to my email and calendar, it eliminates hours of typical data entry that I have been frustrated with other systems. The integration with Linkedin is also a nice feature when I am entering leads. Cons There are a few advanced features that I wish were available at the basic level. Otherwise, the product is too expensive at higher levels. Reason for choosing Copper NA Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) GSuite integration Review Source JY Joe Y. DSP Oil & Energy Used the software for: 2+ years ### "Joes review and it’s too long " February 2, 2022 4.0 Pros It helps me stay organized and remember key details and contact info about potential customers. Review Source TM Terry M. Owner Internet Used the software for: 1-2 years ### "easy to use, decent value" February 2, 2022 5.0 Good. The support is good. I havent taken enough time to really understand how to maximize it. Pros Easy to get started. Easy to import. Easy to learn with good documentation. Cons Not being able to have an attachment to a group email. No SMS tracking. Appointment reminders are email. There has to be a better way. It is pretty expensive when you add in the cost of gSuite, per seat. Reason for choosing Copper Hubspot felt like you had to pay for everything you wanted to use or a number of contacts was limited. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I wanted a smoother integration with gsuite products. Review Source MW Michael W. Realtor Real Estate Used the software for: Less than 6 months ### "Expensive Manual Logging CRM which provides No Support" January 17, 2022 2.0 I am honestly very disappointed with the product. I feel that their customer service is horrible, and their pricing practices are deceptive. Pros Checking off items within copper is very easy. Cons I dislike the fact that you have to manually log everything. Every call must be manually logged. Every text must be manually logged. I personally feel that their product is false advertising. Additionally I was told my a sales representative that the program is month by month. I signed up for a month, then cancelled and was charged for a year being told that it is a yearly program. (Not exactly honest) Then when I complained, I was told that I was not going to be charged again (I have the email as proof) and am now being charged every month. Review Source Response from Copper February 23, 2022 Hi Michael, I'm so sorry you had this experience. Please reach out to info@copper.com and we'll review this with the Copper team. VR Verified Reviewer Co-Founder Online Media Used the software for: 1-2 years ### "OK but Deceptive Contract/Billing Terms" August 12, 2020 3.0 Overall experience was OK until we needed more robust marketing automation, which Copper just couldn't do. Our biggest issue was with their deceptive and poorly worded TOS. They try to require you to cancel 30 days IN ADVANCE of the renewal date, but send no notification of that at that point, nor do the poorly written terms clearly state that. We attempted to cancel prior to the renewal date and were told it was too late. Find me another SaaS product that attempts to require 30-day advance notice of cancellation. Extremely poor customer service in this respect. They are not to be trusted and we would never recommend Copper to anyone. Pros The GMail integration provided an effective way to manage and track interactions Cons There is virtually not internal reporting functionality or ability to drill down within the available reports to understand what's happening. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Copper GMail Integration Review Source AL Andrea L. Office Manager/Inside Sales Wholesale Used the software for: 2+ years ### "Copper is a great tool for the office." August 11, 2021 5.0 We love Copper and use it daily. Great CRM program. Pros We like the ease of use for this program as we are sales reps and need to have names for all our customers along with tracking emails and notes. We also have the apps on phones for those out in the field. Cons I only really wish there was a way to easily merge contacts. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Copper easier platform for what we needed it to do. Review Source Andrew E. Account Executive Computer Software Used the software for: 6-12 months ### "Limited exposure, but it's been great!" August 11, 2021 4.0 Great. Everything I've needed, nothing I don't. Pros That it's fairly intuitive and easy to use. I've used Salesforce at all my other jobs and it's a pain in the butt. In my opinion it's too much. Trying to be everything to everybody. In contrast, Copper has been very smooth, focused and easy to use. I have what I need and not a bunch of extra stuff to bog me down and get in my way. Specifically appreciated the reporting. So much simpler to generate the fairly simple reports I'm looking for as a sales rep. Was able to figure it all out on my own without having to bug mangers and sales enablement. Cons I had some minor frustrations with lack of information sharing between Copper and other systems. Honestly though, I think that was more on our end and shouldn't really be attributed to Copper because I think that was a lack of investment on our end to button up integrations. Review Source MK Max K. Account manager Education Management Used the software for: 1-2 years ### "Great CRM and very easy to use" February 4, 2022 5.0 Overall very happy with it. Need to make sure to use it to its full capacity. Price per user is a bit high I would say but would recommend to everyone I speak too. Pros The ease of use and the seamless integration with Gmail. Cons I think the calendar function in combination with tasks can be improved a little with maybe colours and stuf, but maybe its already possible though, im not very technical so other than that not much! I wanted to say send documents with the email but you actually did upgrade that so im happy! Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Copper Gmail integration Review Source Eric V. Director and Sales and Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Fabulous CRM product for Gmail users" September 24, 2020 4.0 Easy to trial product. Sales support team was very helpful. Not too pushy. Software has exceed my expectations. Pros Easy to set up and use, great UI. The tight integration with Gmail is really the killer feature for us. Cons If you accidentally delete records they cannot be recovered. Not good if you accidentally delete all your contacts and have not done a manual back up .. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Issues with the way that Hubspot handled domains and related automatic data uploads. Review Source PD Pressilla D. Broker Insurance Used the software for: 6-12 months ### "Good for Start Ups" November 28, 2020 4.0 Using Copper was a great start when my business was just starting up. The features are good but basic. It's worth the value for the money. But as my business expanded I needed more features and integration that it did not offer. Pros I used copper for over 6 months before switching to another CRM. It was fairly easy to use. It integrated nicely with G-suite and my task reminders were always on point. I was able to use the pipeline easily for tracking progress within deals and the managing the contacts was quite easy as well. Cons It didn't integrate with Facebook which was one of my main channels for advertising. It didn't integrate with my phone system which is probably the biggest reason that I switched to another CRM. Review Source Lázaro V. Customer Success Representative Market Research Used the software for: 6-12 months ### "Good CRM for a team" August 11, 2021 4.0 I have had a very good experience using Copper, me and my team-mates have been using it for a while now, and it serves our purposes. Pros I like the fact that we can use Copper on any browser, and from anywhere, so it's extra simple, and you can check things wherever you are. Cons The organization of the different sections. Sometimes it's hard to find things because you might not be used to where they place the sections. 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