InvGate Service Desk

5 / 5 21 reviews

Who Uses This Software?

Organizaciones medianas y grandes. Empresas privadas en todas las industrias, organizaciones gubernamentales, ONGs e instituciones educativas utilizan InvGate Service Desk para sus necesidades de ITSM


Average Ratings

21 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • InvGate SRL
  • www.invgate.com/es/
  • Founded 2004
  • United States

About InvGate Service Desk

InvGate Service Desk es un software 100% web, basada en ITIL, con una interfaz de usuario sin precedentes. Cuenta con Gestion de Incidentes, Problemas, Cambios, Asset y Base de Conocimiento. Imbatible colaboracion, poderosa automatizacion y gestion inteligente de solicitudes. Multi-tenant cloud-based SaaS o implementacion On-Premise. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing y Gamification.


InvGate Service Desk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

InvGate Service Desk Reviews Recently Reviewed!

The best and easy way to manage all your IT support requirements

Oct 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: Their ease of use, their customer support. The feature set is the best, they have all the functionalities needed and more.

Excellent interface and easy to configure and understand.

Aug 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Good customer service and support to date and easy to work with.

Pros: Multi-Departmental support and workflow design interface. Fairly intuitive and report generation flexible.

Cons: Nothing at this time. Still a relative new user and have not yet used all of its features nor come across any major concerns.

Best Service Desk solution around

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We have been using it for over a year now, with no issues at all. Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support.

Cons: No issues so far. Great assistance from Customer support, very reliable. Sometimes times worked on issues do not update correctly.

InvGate Service Desk Review

Jun 16, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.

Pros: Affordable Easy to setup Ability to use variables when creating a ticket Ability to add observers and collaborators to a ticket Easy to do things like reassign and escalate

Cons: No Due Date field unless you use SLAs No ability to delete a comment or edit a comment If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket When printing out a lit of tickets for a user, the font is so small, it's hard to read. Took me a while to come up with a roundabout way to do it so that it was easily readable. Each comment in a ticket doesn't have the day and time the comment was made. You get more general time stamps like "14 hours ago", "2 weeks ago", or "a month ago". Would be useful to know the date and time so that you can tell if something was done at the end of the day or the beginning.

Very easily used

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: What I really like about it the most is that they make it simple to customize forms, workflows, etcs.

Cons: There is no online phone support. You have to use the online support help desk in which I am not crazy about doing things like that online. I would rather speak with a person but it is still pretty simple.

Invgate brings ITSM and ITAM together cohesively

Mar 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We are currently using a big leaders service desk ticketing system today. What it lacked was the ability to integrate hardware and software asset information on those internal business users. This information is crucial to understanding when incidents and requests are submitted. What was also lacking in there big complex service desk solutions is the modernization of bringing daily operations tasks to the 21st century. Invgate is a solution that pushes the boundaries of technology with HTML developed application platform, intuitive out of the box real-time dashboard reporting. It also has a system that rewards workers with a trophy system for performance which gives a indirect competitive environment for service desk operations personnel.

Pros: Modern HTML5 look and feel. Mobile interface. Fully customizable. Out of the box real-time reporting and analytics. Multiple KPI and scorecard developments

Cons: None

Essential at our company

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: its versatility, reports, amount of information provided.

Cons: There's no phone help desk, only an online support board.

Recommendations to other buyers: It's not only an assets software, you can use it with alarms, life cycles and more

Disruptive and Amazing Software !!

Jan 20, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
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Pros: Invgate is doing things in a total different way as the tradicionals Service Desk Tools, from his Starting Page to the last of his employees the company is really fresh !!

Cons: They have to grow faster, it´s a matter of time. I really don´t have a thing of the solution that I like least, since we chose Invgate, we are really satisfied with the tool.

Recommendations to other buyers: You have to analyze Invgate before taking any decition !! You are going to like this tool.

Very friendly application!!

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Invgate is a n excellent aplication to drive the tickets of IT requirements. The interface is very friendly and is very easy to use for final users and administrators

Pros: Invgate are based on social networks, is very friendly

Cons: i have not coments against

accurate, great interface and userfriendly

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: the desing of the application is very simple , accurate and user friendly. the implementation es realy fast and simple. the support is attentive and aware to the user needs

Pros: the implementation es realy fast and simple.

Cons: i havent found cons or things i dislike.

Great option for manage and track IT support service

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like of Service Desk is that you can completely and easily customize your IT support process with custom forms, fields and workflows.

Cons: Nothing to mention. Service Desk provides and meets all requirements

Recommendations to other buyers: I would recommend while doing a comparition with other solutions, to verify how flexible is Service Desk when you are doing modifications of the support processes or workflows when you need it as well as how flexible is Service Desk when you create management reports, all of this for your own.

It's really good. It have all the function we need in our daily task.

Jan 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.

Cons: Maybe the way the system Works when add collaborators.

Recommendations to other buyers: When someone close the ticket, automatically deallocate them as a collaborator.

Friendly and Stable

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Friendly desing, easy to work with. Simply and accurate Interface. The vendor is aware about the cutomer needs.

Cons: I havent found anything I did not like me. the experience with the product has been succesful, friendly, easy, and give me the proper way to interact with the users in a very short time and effective

Recommendations to other buyers: i dont have any recomendations to the evaluation software. only keep on the road

Friendly and easy

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Invgate is based on solials networks. Is has a user friendly interface. A vendor is very aware to de customer needs

Cons: not things that dislike me. the product is very complete and reliable

Recommendations to other buyers: I recommend you have friendly interfaces. And that its use for users and administrators is easier

Amazing tool!

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing. We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.

Pros: You can manage everything there: - ITIL processes - Services and incident management - IT department management - Gamification: with this feature we were able to align the team with the goals and dramatically increase the motivation

Cons: Hard to find one. So far we are very happy with the product and support services.

In the company and in my area were very pleased with the product and I

Jan 15, 2016
4/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: What is the most used part of reports of incident resolution time.

Cons: we had to generate some inquiries out of the product such as searches for text in message bodies.

Recommendations to other buyers: excellent fast and agile with good after-sales technical support

Powerful tool to work in a real collaborative way

Jan 14, 2016
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing that product does is the easy way that you can implement (you really can) very complex ITIL base process

Cons: It not manage CMDB concepts. I mean, you cannot have configuration items, relations and useful information about them.

Recommendations to other buyers: Easy of use and implement is a central thing you have to evaluate strongly. Also you have to keep an eye over reporting and dash boarding possibilities

Excellent !!

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: InvGate represents the harmony between a great software product and excellent graphic interface for the end user

Cons: We have no things we do not like this software. We think is a good product with low cost.

Recommendations to other buyers: The interface is awesome !! We believe that in these terms is the best software on the market

Excelent solution easy-to-learn and easy-to-use

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: InvGate is a SaaS than can be used for Customer Support teams in business of any size, boosting the satisfaction level of the customers and accompanying the growing of your business.

GOOD

Aug 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: this software is really good, it has every thing we need for the manage of IT support.

Pros: good reports, nice traking, easy to use, very fast,

Cons: it would be nice to have a chat

Really Revolutionary Solution !!

Jun 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using INVGATE Solutions for the last year, and we are really happy with the results, not only for our company, but also for our clients.
It´s simple, it´s flexible, it´s the new way to help people in every organization.
It´s how a Software Solution should be.