Who Uses This Software?

Security companies and corporate security/facilities management teams in all industries.


Average Ratings

20 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Trackforce
  • www.trackforce.com
  • Founded 2000
  • United States

About GuardTek

With over 18 years of experience in the security industry, Trackforce's GuardTek is the most comprehensive & customizable security management software that enables organizations to easily track, monitor and analyze their security operations in real time. From incident and activity reporting to visitor management, Trackforce's intuitive and easy-to-deploy web and mobile applications are completely customizable allowing companies to generate key operational data and accelerate business growth.


GuardTek Features

  • Checkpoint Tracking
  • Customer Management
  • Data Collection
  • Event Management
  • Incident Management
  • Investigation Management
  • Multiple Alarm Queues

GuardTek Reviews Recently Reviewed!


The software is very helpfull and a must have for the Security Industry.

Mar 25, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Writing standard reports from the web application is very handy,setting up patrol routes and monitoring them is easy and user friendly.

Cons: There is a lot of functions that does not permit the user to customize the application to fit in with the South African market, Time and Attendance not very helpfull - using this function to determine the shifts worked is a nightmare, the option of max hours per 12hour shift must be added(the option not to calculate over time must be added as an option) The Company home screen can be colour coded with different site colours to make reading easier. There is no automated monthly payment method(Debit order system)??

Overall: Standing out from Competitors in the Security Industry, Doing away with paperwork.

But there is definetly home for improvement

poor, constantly making changes

Mar 22, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: the ability to change reports to suit what we need them to do. customising reports and features is a big part of what we need to do.

Cons: 1) constant changes without been notified.

2) changes effect reports that are already set up. it would seem the changes are been made without testing the changes first

3) Very difficult to be able to talk to anybody when faults are found.

4) features that we were using regular were taken off us so we now have to go to then to ask them to make changes, this means changes that we could of made straight away co no longer be made.

Your product is an absolute "Must have" for our security company.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a manager I am responsible for training my subordinates with the Guardtek patrol app. Your app. is so user friendly, all of my officers are able to easily retain the training info. to properly navigate the app. to fulfill the expectations of our management staff. Very easy to set up the tags as well.

Cons: No negatives regarding the app. Our company has set up 9 new individual accounts with Guard-Tek just this year and that number will be getting larger. The only negative feedback I have is coming from our Financial manager who wants more of a "Break" in the pricing.

Overall: Accountibility of my officers on the graveyard shifts. Because of your app., my officers can not sleep at their post but have to get up every hour to 90 minutes to make there perimeter checks, hit the tags and thus ensure the area is secure and free of unwanted inividuals who might be up to no good.

I use to it to assign cards and daily reports, have no problems

Nov 29, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to maneuver around. The daily reports are very useful. Just wish that I had more time to explore. Being able to find an employee is very helpful, as long as they change posts.

Cons: Can't delete more than 1 user ID at a time, and since can't it would be nice if you didn't have to scroll to the top every time for the trash can.

Also for some reason can't access the supervisory when passwords need to be reset.

I use it for facility tours and key control. I've found it is very easy to use and to train my men o

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being web based is a plus. I enjoy being able to get alerts on my phone and while off duty.

Cons: I experienced a few unannounced outages due to updates or system work over the last few years. I also wish that the service was cross-platform compatible on Apple products.

User Friendly, Ideal for our Security Industry.

Mar 20, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reports to customers looks professional.

Adding of templates is easy to setup, would like a help screen with some functions.

Price very competitive to similar products.

Cons: Can't setup Company Logo myself, edit look and feel of online Reports not available, would like more functions on report editing.

Compared to Officersreports.com the their product is better. Your price is better - the reason i took it.No Debit order system in place with automated monthly payments directly debited from my bank?

Overall: Ease of Communication to Client and Guards.

Its functional, It does what it says, difficult at first to find your way around.

Mar 26, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The Functionality , The look of the system, The adaptability and the staff that is always willing to assist.

Cons: Navigation - There are to many drop downs and this does confuse a person somewhat. It does get a bit confusing, navigating around the system at times.

Overall: We were able to track our members by using the app/ System as well as the device from GuardTek. We could also monitor each patrol that was made.

Capterra-loader

Excellent tool. Very handy and eliminates the use of paper.

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Real-time reporting. Ability to add pictures and videos of situation.

Accessible online.

Integrates live tracking and reporting.

Useful for HSE and Audit

Cons: Should have more features such as 2-way voice communication.

Doesn't Sync automatically.

Reporting tool has limitations.

Overall: Advantage over other security companies.

We customize the reports as per customer requirements.

Easy to use and easy to teach.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to instantly transfer reports to clients has been extremely valuable. The easy to use drop down menus for some reports has helped reduce time spent when filling out reports as well.

Cons: Could use more notification for the rare times the system goes down for maintenance. We have, though rarely, had this unfortunate last minute realization.

This app is perfect

Nov 28, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This app is perfect, it's user friendly, has everything my company needed it for. Colorful and not complicated.

Cons: The price is a little much. Unfortunately there are other apps that are very similar that are much cheaper.

Overall: We use this software to track our guard in their patrol rounds. They scan NFC /QR tags to determine their location and time of their patrol

user friendly and the support team is excellent. Big shout out to rep

Mar 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: user friendly and the support team is excellent. Big shout out to our rep who is always will to help with a software issue.

Cons: no comment - very happy with the service and the device with the software. Guardtek has an excellent support team.

device works great

Mar 20, 2018
2/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: feathers are great, shows all the information of the site with live communication and pics as incidents happen

Cons: devices dont all work on the same mobile network and get disconnected a lot, we had problems on site with most of our devices not working because of signal issues

Overall good - they are almost at par with their industry colleagues/competitors.

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The most I liked about this software was its ease of use, both the web-based version as well as the mobile version.

Cons: I found that the software is great with regards to guard tour and reporting, however found that it was pretty much only limited to that.

Overall: We were able to use the guard tour system and different report features.

We've had a great experience with guardtek, it's taken the business to a new level.

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, no more paper, and can completely customize report any way you want for each site and client.

Cons: Attendance tracking and scheduling has some issues. Nothing to serious all just things that could be fixed.

Overall: Huge benefit to reporting and time saving.

Great product, easy to program and use, and quite rugged.

Mar 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The fact that the software can be quickly and easily customized to suit your specific requirements depending on the needs for the specific site. The automatic reporting function is great, especially as the user can choose exactly what he wants to receive in the reports.

Cons: The reporting feature lacks information in certain reports if you choose to not publish it to PDF, and the file is too large to e-mail to a client if you do publish to PDF to get all the information stored.

Overall: Ease of use

Ease of customizing the software

Ease of customizing the reports

Easy to use and maintain

Dec 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to program multiple devices to a singular site makes it effective to monitor multiple guard properties.

Cons: In order to add devices we need to go through a representative. There could be an easy explanation that I am not aware. Just know that even the short wait time, never longer than 4 hours, to get a devices added still caused a minor delay in providing equipment to guards.

Overall: Digitalized reports and the ability to create new reports easily and effectively.

I use the system mostly to add new employees for the patrol tasks. System worked efficient every tim

Mar 23, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy accessible , the features are not complicated therefore it is easy to find around the exact solution. Never had connection problem,

Cons: It is difficult to find a problem with the system, it always responded well to me. Selection of patrol reports can be reviewed

Overall: Motivate the employees in their daily patrols, the system is easy to be used . therefore our agents are very happy to complete all the tasks that they need to perform

it is a smart and easy to manage toy that can make your work experience more fun

Mar 20, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the way that you can take pictures or videos and or make all the reports and how it automatically sends it to all the managers email without any other complication.

Cons: Should have an easy way to find the errors on reports or the reports that have not been sent to managers.

Overall: Manage better the standards that should be achieved on a daily basis routine improved by a route that can be set up on the software.

Very enjoyable to use and the interface is food

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very enjoyable to use and the interface is good the system is easy to use and can easily check on patrols etc

Cons: Could do we this ability to check attendance and ad reports of sickness and absence and holidays etc

Works great

Jul 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use. Our clients love this product.