# ZAP IN Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ZAP IN Software - reviews, pricing plans, popular comparisons to other Visitor Management products and more. Source: https://www.capterra.com/p/141680/ZAP-IN --- # ZAP IN Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ZAP IN ## What is ZAP IN? ZAP IN has been serving clients varying between the likes of "Mom-and-pop-shops" to Fortune 500 companies like Luxottica and McDonalds headquarters for over a decade. We pride ourselves on being a software-oriented organization, relentlessly keeping our service's performance and features a step ahead of the rest. Let us show you how we can streamline your business' reception system and save you money each and every annum. ## What is ZAP IN used for? [Visitor Management](https://www.capterra.com/visitor-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ZAP IN?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.zapinapp.com/&name=ZAP IN) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ZAP IN 4.2 (5) VS. [4.2 (146)](https://www.capterra.com/p/164715/ROLLER/reviews/) Starting Price $49 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.3 (146) Value For Money 4.2 (5) Value For Money 4.0 (126) Customer Service 4.2 (5) Customer Service 4.2 (143) ## ZAP IN alternatives [4.8 (93)](https://www.capterra.com/p/160462/Qminder/reviews/) Starting price $429.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (48)](https://www.capterra.com/p/179358/Visitly/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Archie](https://www.capterra.com/p/241184/Archie/) [4.9 (82)](https://www.capterra.com/p/241184/Archie/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241184/Archie/) [Vizito](https://www.capterra.com/p/147970/Vizito/) [4.7 (169)](https://www.capterra.com/p/147970/Vizito/reviews/) Starting price $29.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147970/Vizito/) [View all alternatives](https://www.capterra.com/p/141680/ZAP-IN/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Badge Management Create, manage, and print wearable badges Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Contact Management Manage, organize, and store contact information Customizable Forms Customize contracts and forms to collect specific information ZAP IN 24 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Create, manage, and print wearable badges Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Customize contracts and forms to collect specific information Electronic signing method that validates the authenticity and integrity of a digital document Store, manage, and track all electronic documents in a centralized location Manage, store and organize emails within the system or via third-party apps Scan and validate an ID barcode Access software remotely via mobile devices Manage and support multiple languages Manage and support multiple locations Capture photos for any type of use case Manage the pre-registration process Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Check-in and out via a mobile device or kiosk Send messages via SMS Set up connections to third-party platforms to improve business processes Profiles of users providing basic information Track visitors and purpose of visits View and track activity related to an individual, transaction, etc. Create, design and manage workflows for repetitive tasks Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.2 (5) Free Trial Free Version Basic $49.00 Per User,Per Month Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/) ## Support, customer service and training options Customer Service 4.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (5) 4.2 Based on 5 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent CP Chandan P. Planner Computer Software ### "Great Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2020 Excellent support and software Pros Alot of features compared to the other ones I tried. I especially liked how I could customize the script for voice AI Cons Nothing Really. I did not like that the SMS add-on took $33 extra. Other than that excellent product Switched from [The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) The receptionist had less features than ZapIn Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Matt C. Marketing Specialist Market Research ### "Excellent Sign-In app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 8, 2020 Had an excellent experience, I would recommend this to anyone. Pros Product was easy to set up and very reliable, we have been using it now for almost two years with virtually no issues. I am not sure who published the list of Features on Capterra, but this app has easily three times as many features that are listed here. This app has made our entire reception area run significantly smoother, not to mention making employee payroll borderline effortless. Cons It took some time to find the right iPad stand for our lobby but they were helpful in pointing us in the right direction. Switched from [Envoy](https://www.capterra.com/p/143721/Envoy/) ZAP IN was much better priced and had more features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MY Mike Y. IT / Project Manager Financial Services ### "A simple sign in software with some cool, unique features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2018 Great experience. Love the software. Thank you, support! Pros The team at ZAP IN continues to impress with new features and updates released every few weeks. The newest update in October included a feature called lobby chat that allows us to live video stream with our guests in the main foyer. We didn't expect to love it as much as we did but now we call out often. It's a great way to tell the visitor that a meeting is running late or to alert them of any special instructions. We use the reporting option weekly to monitor the traffic, we collect email addresses to send out promotional mail and we print simple name badges for some of our guests. The online dashboard is easy to use and it's a great perk that I can also access it from my S9. All in all, we love the software and will continue using for months to come. Cons Connecting to the printer was frustrating at the beginning. We decided on buying a brand new one to replace the old QL-720. It would be nice if the badges were a little more customizable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Syed Wajahat R. IT Engineer Environmental Services ### "BEST Visitors Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2018 Pros This software is very user-friendly and has so many features that can be utilized for any type of visitors. They have been upgrading their software almost every month to provide the best service to their customers. One of the most important thing that I like is their CUSTOMER support. Wes is from Zap In who helps me with any type of requests right away. I highly recommend this program. Cons Nothing. Everything is Perfect! I just love this program Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sarah S. IT Support Specialist Information Technology and Services ### "Disappointed " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 9, 2016 When I first inquired about this service, I was very impressed with the professionalism and offerings. I was told that the owner would come out and do a demo for us, and set it up to get us going. When I contacted them again down the road, they were unresponsive or at best, vague with their answers. Finally, after numerous contact attempts, we were able to get some of our questions answered. We decided to go with the solution, as they offered an LDAP import tool. Fail. LDAP import did not work, and I ended up manually entering 80+ users into the directory. Aside from the poor experience with implementation, the service has also gone down at least half a dozen times in the year that we've been using it. Sometimes it comes back up in a few hours, but sometimes it is DAYS. During one outage that lasted days, I emailed support (from an existing thread in my mailbox), I sent a message via the website, I called their support line, and I even sent messages via Facebook - I never heard a word back! Pros The SMS/email notification to host that guest has arrived is a wonderful feature. When it works. Cons Sometimes guests for another office will wander into our lobby and try to sign in, but the person they are here to see is not in our directory (because it is a different company). Then they leave it on the screen with the sign-in details, and the next guest sees this and does not know how to proceed. I asked if Zapin could add a feature that reverts the sign-in details page back to the main Welcome page after a few mins of inactivity, but they were unable to provide this. Product is also too pricey for what they offer. SMS service costs more per month than the base account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)