# ZAP IN Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ZAP IN Software - reviews, pricing plans, popular comparisons to other Visitor Management products and more.

Source: https://www.capterra.com/p/141680/ZAP-IN

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# 

 ZAP IN Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ZAP IN

## What is ZAP IN?

ZAP IN has been serving clients varying between the likes of "Mom-and-pop-shops" to Fortune 500 companies like Luxottica and McDonalds headquarters for over a decade. We pride ourselves on being a software-oriented organization, relentlessly keeping our service's performance and features a step ahead of the rest. Let us show you how we can streamline your business' reception system and save you money each and every annum.

## What is ZAP IN used for?

[Visitor Management](https://www.capterra.com/visitor-management-software/)

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$49

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ZAP IN?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.zapinapp.com/&name=ZAP IN)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ZAP IN

4.2 (5)

VS.

[4.8 (328)](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/reviews/)

Starting Price

$49

Per User, Per Month

Starting Price

$630

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (5)

Ease Of Use

4.8 (81)

Value For Money

4.2 (5)

Value For Money

4.7 (77)

Customer Service

4.2 (5)

Customer Service

4.9 (77)

## ZAP IN alternatives

[4.5 (48)](https://www.capterra.com/p/179358/Visitly/reviews/)

Starting price

$49.00

Per User, Per Month

[4.2 (144)](https://www.capterra.com/p/164715/ROLLER/reviews/)

Starting price

Contact vendor for pricing

[4.8 (93)](https://www.capterra.com/p/160462/Qminder/reviews/)

Starting price

$429.00

Per User, Per Month

Highest Rated

[4.9 (114)](https://www.capterra.com/p/162584/Sign-In-App/reviews/)

Starting price

$600.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/141680/ZAP-IN/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Badge Management

Create, manage, and print wearable badges

Compliance Management

Track and manage adherence to policies for any service, product, process, or supplier

Contact Management

Manage, organize, and store contact information

Customizable Forms

Customize contracts and forms to collect specific information

ZAP IN 24 features

Define levels of authorization for access to specific files or systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Create, manage, and print wearable badges

Track and manage adherence to policies for any service, product, process, or supplier

Manage, organize, and store contact information

Customize contracts and forms to collect specific information

Electronic signing method that validates the authenticity and integrity of a digital document

Store, manage, and track all electronic documents in a centralized location

Manage, store and organize emails within the system or via third-party apps

Scan and validate an ID barcode

Access software remotely via mobile devices

Manage and support multiple languages

Manage and support multiple locations

Capture photos for any type of use case

Manage the pre-registration process

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Check-in and out via a mobile device or kiosk

Send messages via SMS

Set up connections to third-party platforms to improve business processes

Profiles of users providing basic information

Track visitors and purpose of visits

View and track activity related to an individual, transaction, etc.

Create, design and manage workflows for repetitive tasks

Features

4.2 (5)

4.2

Based on 5 reviews

## Pricing

Value for money

4.2 (5)

Free Trial

Free Version

Basic

$49.00

Per User,Per Month

Value for money

4.2 (5)

4.2

Based on 5 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)

## Support, customer service and training options

Customer Service

4.2 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.2 (5)

4.2

Based on 5 reviews

## User reviews

Overall rating

4.2

Based on 5 reviews

Filter by rating

5(4)

4(0)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

CP

Chandan P.

Planner

Computer Software

### "Great Software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 28, 2020

Excellent support and software

Pros

Alot of features compared to the other ones I tried. I especially liked how I could customize the script for voice AI

Cons

Nothing Really. I did not like that the SMS add-on took $33 extra. Other than that excellent product

Switched from

[The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/)

The receptionist had less features than ZapIn

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MC

Matt C.

Marketing Specialist

Market Research

### "Excellent Sign-In app"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 8, 2020

Had an excellent experience, I would recommend this to anyone.

Pros

Product was easy to set up and very reliable, we have been using it now for almost two years with virtually no issues. I am not sure who published the list of Features on Capterra, but this app has easily three times as many features that are listed here. This app has made our entire reception area run significantly smoother, not to mention making employee payroll borderline effortless.

Cons

It took some time to find the right iPad stand for our lobby but they were helpful in pointing us in the right direction.

Switched from

[Envoy](https://www.capterra.com/p/143721/Envoy/)

ZAP IN was much better priced and had more features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MY

Mike Y.

IT / Project Manager

Financial Services

### "A simple sign in software with some cool, unique features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 27, 2018

Great experience. Love the software. Thank you, support!

Pros

The team at ZAP IN continues to impress with new features and updates released every few weeks. The newest update in October included a feature called lobby chat that allows us to live video stream with our guests in the main foyer. We didn't expect to love it as much as we did but now we call out often. It's a great way to tell the visitor that a meeting is running late or to alert them of any special instructions. We use the reporting option weekly to monitor the traffic, we collect email addresses to send out promotional mail and we print simple name badges for some of our guests. The online dashboard is easy to use and it's a great perk that I can also access it from my S9. All in all, we love the software and will continue using for months to come.

Cons

Connecting to the printer was frustrating at the beginning. We decided on buying a brand new one to replace the old QL-720. It would be nice if the badges were a little more customizable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Syed Wajahat R.

IT Engineer

Environmental Services

### "BEST Visitors Software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 7, 2018

Pros

This software is very user-friendly and has so many features that can be utilized for any type of visitors. They have been upgrading their software almost every month to provide the best service to their customers. One of the most important thing that I like is their CUSTOMER support. Wes is from Zap In who helps me with any type of requests right away. I highly recommend this program.

Cons

Nothing. Everything is Perfect! I just love this program

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SS

Sarah S.

IT Support Specialist

Information Technology and Services

### "Disappointed "

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 9, 2016

When I first inquired about this service, I was very impressed with the professionalism and offerings. I was told that the owner would come out and do a demo for us, and set it up to get us going. When I contacted them again down the road, they were unresponsive or at best, vague with their answers. Finally, after numerous contact attempts, we were able to get some of our questions answered. We decided to go with the solution, as they offered an LDAP import tool. Fail. LDAP import did not work, and I ended up manually entering 80+ users into the directory. Aside from the poor experience with implementation, the service has also gone down at least half a dozen times in the year that we've been using it. Sometimes it comes back up in a few hours, but sometimes it is DAYS. During one outage that lasted days, I emailed support (from an existing thread in my mailbox), I sent a message via the website, I called their support line, and I even sent messages via Facebook - I never heard a word back!

Pros

The SMS/email notification to host that guest has arrived is a wonderful feature. When it works.

Cons

Sometimes guests for another office will wander into our lobby and try to sign in, but the person they are here to see is not in our directory (because it is a different company). Then they leave it on the screen with the sign-in details, and the next guest sees this and does not know how to proceed. I asked if Zapin could add a feature that reverts the sign-in details page back to the main Welcome page after a few mins of inactivity, but they were unable to provide this. Product is also too pricey for what they offer. SMS service costs more per month than the base account.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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