# Pure Chat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Pure Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/141708/Pure-Chat --- # Pure Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pure Chat ## What is Pure Chat? Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads and deliver exceptional customer service to increase sales and improve satisfaction. We now have a 100% Free plan that includes unlimited users and unlimited chats for up to 3 websites! What are you waiting for? Sign up and start chatting today! ## What is Pure Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 337 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price $39 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pure Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.purechat.com&name=Pure Chat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pure Chat 4.6 (337) VS. [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $39 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (336) Ease Of Use 4.3 (16,336) Value For Money 4.5 (283) Value For Money 4.2 (11,400) Customer Service 4.5 (285) Customer Service 4.3 (10,619) ## Pure Chat alternatives Highest Rated [4.7 (24,075)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141708/Pure-Chat/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-time Consumer-facing Chat 4.3 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 4.3 (17) 47.06% of 17 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Mobile Access 3.9 (15) 46.67% of 15 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Proactive Chat 4.1 (15) 53.33% of 15 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option File Sharing 3.9 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Reporting/Analytics 4.1 (12) 33.33% of 12 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Pure Chat 17 features Application programming interface that allows for integration with other systems/databases Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Track interaction history by documenting conversations for contacts Access software remotely via mobile devices Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.4 (327) 4.4 Based on 327 reviews ## Pricing Value for money 4.5 (283) Free Trial Free Version Basic $39.00 Per User,Per Month Value for money 4.5 (283) 4.5 Based on 283 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Weebly](https://www.capterra.com/p/246168/Weebly/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (285) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (285) 4.5 Based on 285 reviews ## User reviews Overall rating 4.6 Based on 337 reviews Filter by rating 5(205) 4(115) 3(15) 2(2) 1(0) Mentioned topic Sorted by most recent PT Paula T. Co-Owner Entertainment ### "Pure Chat is a Go for Us!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 21, 2025 We've only been using Pure Chat for a few days and so far everything seems to be running smoothly. We were using Jivo Chat which just sent a notice that they are doubling their prices, so this is a great alternative. Pros Easy to set up, pricing is good compared to other live chat apps. We were able to upload our own customized chat button to be on brand with our company. Cons It's not clear how to filter my business IP out of analytics. I also found it odd that a company that sells live chat buttons wouldn't have one on their own site. I reached out to them via email and received a message stating they were transitioning their customer support team and response times would be significantly delayed. Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Jivo sent an email doubling their pricing (with little notice). They are also introducing another level of service - basic - but when i reached out to customer service no one could explain what would be included or when the description would be available on their website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User developer Computer Software ### "About pure chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2025 Pros Ease of use,it have best features and it is free of cost. Cons i dont have any complilants with this pure chat Switched from [TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) This finds me really awasome and needs my requirements Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Christopher S. Co owner Wholesale ### "Willing to give it a second try" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 September 27, 2024 When We demo’d the software it wasn’t the best conditions. On Wi-Fi out in a rural area during a storm. We had lots of delay and missed chats Pros It worked. Even with the hurtles we still got some chats to work Cons Delay in response time and we missed chat notifications Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Casey W. Office Manager Media Production ### "Refreshing to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2024 Overall a refreshing app, that is easy to use positives outweigh negatives by far. Pros Pure chat transforms the way you interact with customers. It's intuitive and easy to navigate. This was especially helpful when I was new and didn't know how to use many apps. Cons Notification system can be overwhelming and hard to turn off. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jillian K. OFFICE MANAGER Automotive ### "POWERFUL MARKETING TOOL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 20, 2024 THE ENRICHING EXPERIENCE IS MEANING. THE ABILITY TO CUSTOMIZE IS A FAVORITE OF MINE Pros THE ABILITY TO SPEAK WITH SOMEONE WHO IS ACTIVLEY VIEWING OUR WEBSITE IS PURE CHAT IS A REAL TRUST-BUILDING SOFTWARED THAT ENCOURAGES REPEAT CUSTOMERS, ALLOWS QUESTIONS OR CONCERNS TO BE ADDRESSED AT THAT TIME. PATIENCE IS NOT A THING ANYMORE, TO BE ABLE TO ADDRESS A CUSTOMER SAT THAT MOMENT CAN MAKE OR BREAK THE TRANSACTIOON Cons I HAVE NOT HAD ANY CONCERNS WITH THE SOFTWARE YET. Reasons for choosing Pure Chat WE DID NOT LOOK INTO ANY OTHER SOFTWARE THAT WAS SIMILAR TO PURE CHAT Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Eduardo M. Manager Consumer Services ### "pure chat times" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 27, 2023 very pleassant, I hope to use it with more frequency Pros the easy way to use and you have the communication fast Cons i don´t have any comment about it, is ok for me Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NS Niral S. Finance Executive Information Technology and Services ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 21, 2023 In a nutshell, I see it to be a fantastic software for client conversations. Pros I like Pure Chat as it can be easily installed on our website and clients are using it to contact us. Cons I don't think I have encountered any hiccups with this very promising Pure chat software. Truly strong. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Roshni C. Human resources Human Resources ### "an amazing and simple software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 17, 2023 Pure Chat is a game-changer in live chat software. Its intuitive interface, proactive chat triggers, and customizable chat widgets allow businesses to engage with customers effortlessly. With its robust reporting and analytics, Pure Chat helps optimize customer interactions and drive conversion rates. Pros one of the most liked aspects of Pure Chat is its ease of use. I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without any technical difficulties. This user-friendly experience enables businesses to efficiently engage with people and provide real-time support, ultimately enhancing people's satisfaction and improving overall communication effectiveness. Cons I thinks its the limited functionality in the free version, which may not offer all the advanced features and customisation options available in the paid plans. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Alison M. Field Agent Information Services ### "Pure Chat review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 10, 2023 Pros Overall Pure Chat is a great software to that can help business owners increase their overall profits. Cons Its an overall good software product and can help bring in many customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Sandra L. Docente Primary/Secondary Education ### "Un chat accesible al usuario de nivel básico " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 15, 2023 Mi experiencia no puede describirse como mala pero no volvería a pagar por este software existiendo otros que permiten todas las opciones que he señalado anteriormente. Su uso es fácil y sencillo por lo que reduce el tiempo de creación, por lo que lo recomendaría a un usuario básico. Al contar con prueba gratuita el usuario puede probar si realmente cumple las funciones o no. Pros Este chat se muestra como una herramienta sencilla para un usuario básico donde se puede mantener un registro completo y detallado del tipo de usuario que accede a la web así como datos geográficos o de tendencias. El diseño es muy sencillo ya que los parámetros que se muestran son básicos y necesarios para mantener el intercambio con el cliente. Cons Este software presenta funciones muy limitadas, en primer lugar al no contar con un registro de conocimiento demanda que el usuario deba responder a los mensajes de forma directa ampliando así el tiempo de respuesta al cliente. No cuenta con funciones de chatbot, así que no es asistencia 24/7.Por otro lado, el número de canales de asistencia se limita a la página web por lo que al contrario que otras aplicaciones no permite insertar correo electrónico o redes sociales en el mismo sistema, reduciendo el tiempo de respuesta en dichas plataformas. Tampoco incluye preguntas frecuentes en su uso. Las funciones que permite el chat son muy limitadas, y el envío de imágenes en muchas ocasiones requiere un gran tiempo de espera. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/141708/Pure-Chat/reviews/) Popular comparisons [WhatsApp vs Pure Chat](https://www.capterra.com/compare/141708-180345/Pure-Chat-vs-WhatsApp)[LiveChat vs Pure Chat](https://www.capterra.com/compare/62194-141708/LiveChat-vs-Pure-Chat)[LiveAgent vs Pure Chat](https://www.capterra.com/compare/102188-141708/LiveAgent-vs-Pure-Chat)[Tidio vs Pure Chat](https://www.capterra.com/compare/141708-144040/Pure-Chat-vs-Tidio-Chat)[Zendesk Suite vs Pure Chat](https://www.capterra.com/compare/141708-164283/Pure-Chat-vs-Zendesk)[Slack vs Pure Chat](https://www.capterra.com/compare/135003-141708/Slack-vs-Pure-Chat)[Intercom vs Pure Chat](https://www.capterra.com/compare/134347-141708/Intercom-vs-Pure-Chat)[Zoho Desk vs Pure Chat](https://www.capterra.com/compare/141708-169505/Pure-Chat-vs-Zoho-Desk)[HubSpot CRM vs Pure Chat](https://www.capterra.com/compare/141708-152373/Pure-Chat-vs-HubSpot-CRM) [Bitrix24 vs Pure Chat](https://www.capterra.com/compare/113540-141708/Bitrix24-vs-Pure-Chat)[Pipedrive vs Pure Chat](https://www.capterra.com/compare/132666-141708/Pipedrive-vs-Pure-Chat)[Salesforce Service Cloud vs Pure Chat](https://www.capterra.com/compare/136189-141708/Salesforce-vs-Pure-Chat)[UJET vs Pure Chat](https://www.capterra.com/compare/141708-164070/Pure-Chat-vs-UJET)[JivoChat vs Pure Chat](https://www.capterra.com/compare/141708-178227/Pure-Chat-vs-JivoChat)[EngageBay CRM vs Pure Chat](https://www.capterra.com/compare/141708-178819/Pure-Chat-vs-EngageBay-Marketing)[Olark vs Pure Chat](https://www.capterra.com/compare/125957-141708/Olark-vs-Pure-Chat)[TeamSupport vs Pure Chat](https://www.capterra.com/compare/87908-141708/TeamSupport-vs-Pure-Chat)[Genesys Cloud CX vs Pure Chat](https://www.capterra.com/compare/141708-179417/Pure-Chat-vs-Genesys-Cloud)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)