--- title: "Pure Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pure Chat the right Live Chat solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141708/Pure-Chat/reviews/" page_type: "reviews" language: "en" --- Pure Chat 4.6 (337) [View alternatives](https://www.capterra.com/p/141708/Pure-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Pure Chat Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews PT Paula T Co-OwnerEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “We were able to upload our own customized chat button to be on brand with our company.“ May 21, 2025 PT Paula T Co-OwnerEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “I reached out to them via email and received a message stating they were transitioning their customer support team and response times would be significantly delayed.“ May 21, 2025 UM Ulycel M ApparelApparel & Fashion, Self-employedUsed the software for: 1-2 years. “I find that Pure Chat app best for answering questions because one of my websites doesn't get a lot of visitors and one of the things that I like in Pure Chat is that I can use it in my mobile phone and it is so useful because I can answer questions whenever I go out“ February 10, 2023 CS Christopher S Co ownerWholesale, 2 - 10 employeesUsed the software for: I used a free trial. “Delay in response time and we missed chat notifications“ September 27, 2024 Mohammad M Chemist Pharmaceuticals, 201 - 500 employeesUsed the software for: More than 2 years. “Pure Chat is a widely-used live chat software with customizable widgets, mobile responsiveness, automated triggers, team collaboration, integrations, and detailed reporting.“ December 22, 2022 CS Christopher S Co ownerWholesale, 2 - 10 employeesUsed the software for: I used a free trial. “We had lots of delay and missed chats“ September 27, 2024 Roshni C Human resources Human Resources, Self-employedUsed the software for: 6-12 months. “I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without any technical difficulties.“ July 17, 2023 Rahul R Manager Hospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “Not at all happy with their analytics, mobile applications.“ August 20, 2022 ## Showing most helpful reviews Showing 1-25 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use George Rex A. Co-Founder & CAO Information Technology and Services Used the software for: 1-2 years ### "Its a wonderful solution comparable to tawk" September 25, 2019 4.0 Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. And while we used tawk earlier, we needed something modern and all-inclusive; and we believe PureChat gave us that. Pros The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website. Cons The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from clients' website was really an irregular procedure for a WordPress user. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) We needed a change in the chat plugin for our WordPress website. Review Source PT Paula T. Co-Owner Entertainment Used the software for: Less than 6 months ### "Pure Chat is a Go for Us!" May 21, 2025 4.0 We've only been using Pure Chat for a few days and so far everything seems to be running smoothly. We were using Jivo Chat which just sent a notice that they are doubling their prices, so this is a great alternative. Pros Easy to set up, pricing is good compared to other live chat apps. We were able to upload our own customized chat button to be on brand with our company. Cons It's not clear how to filter my business IP out of analytics. I also found it odd that a company that sells live chat buttons wouldn't have one on their own site. I reached out to them via email and received a message stating they were transitioning their customer support team and response times would be significantly delayed. Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Jivo sent an email doubling their pricing (with little notice). They are also introducing another level of service - basic - but when i reached out to customer service no one could explain what would be included or when the description would be available on their website. Review Source CS Christopher S. Co owner Wholesale Used the software for: I used a free trial ### "Willing to give it a second try" September 27, 2024 2.0 When We demo’d the software it wasn’t the best conditions. On Wi-Fi out in a rural area during a storm. We had lots of delay and missed chats Pros It worked. Even with the hurtles we still got some chats to work Cons Delay in response time and we missed chat notifications Review Source VR Verified Reviewer developer Computer Software Used the software for: Less than 6 months ### "About pure chat" January 18, 2025 5.0 Pros Ease of use,it have best features and it is free of cost. Cons i dont have any complilants with this pure chat Switched from [TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) This finds me really awasome and needs my requirements Review Source Mike P. CTO Computer Software Used the software for: Less than 6 months ### "Super easy to use and integrate, mobile app works well." October 22, 2019 4.0 It's very easy to use and quite functional. At our small size the free version works great. I just wish they provided an interface to apply your own CSS to their widgets. Pros It integrated in just minutes and the app works great. I get instant phone notifications and I've never missed a live chat from my site. Cons You can't customize the widgets by adding your own CSS. They provide some basic functionality but in order to make it match my site, I need to do some complex javascript to modify the HTML dynamically generated by their javascript plugin. Switched from [My LiveChat](https://www.capterra.com/p/120249/My-LiveChat/) The app for My LiveChat was horrible, would show duplicate messages or not notify you at all. Review Source Stefany D. Co-Founder Real Estate Used the software for: 2+ years ### "One of the best out there!" October 19, 2017 5.0 Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page. Pros So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting. The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients. An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale. Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity. I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat. Cons I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself. Review Source Roshni C. Human resources Human Resources Used the software for: 6-12 months ### "an amazing and simple software" July 17, 2023 4.0 Pure Chat is a game-changer in live chat software. Its intuitive interface, proactive chat triggers, and customizable chat widgets allow businesses to engage with customers effortlessly. With its robust reporting and analytics, Pure Chat helps optimize customer interactions and drive conversion rates. Pros one of the most liked aspects of Pure Chat is its ease of use. I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without any technical difficulties. This user-friendly experience enables businesses to efficiently engage with people and provide real-time support, ultimately enhancing people's satisfaction and improving overall communication effectiveness. Cons I thinks its the limited functionality in the free version, which may not offer all the advanced features and customisation options available in the paid plans. Review Source Olayinka A. Customer Support Specialist Computer Networking Used the software for: 1-2 years ### "Covered meets all our primary expectations." August 24, 2018 4.0 Purechat makes it easier for our customers to talk to us and get an instantaneous response.Unlike when they send us an email or call support over the phone : it is free to use for them and they get a response in seconds provided an agent is available online. Pros Pure chat has covered all of our basic Livechat needs since we began using from April the past year. We are provided with the most important features which assist us better address customer needs and complaints.I like that we get chat alerts for all incoming chats on the Pure chat dashboard,the canned responses has enabled everyone at the help desk department communicate faster with customers by allowing us presave responses to the most popular questions by our customers,likewise the pre -chat information form has allowed us gather some extra information about a web visitor before they are connected to an agent and lastly customization has been pretty impressive. Cons New chat notification have sometime come minutes late,in which case the website visitor has already left the website. I have only experienced this bug during weekends when I work from home ,with the aid of the Pure chat smartphone app. Review Source Adelaynes C. Analista de Acompañamiento y Gestion Comunitaria Used the software for: 6-12 months ### "Purechat is an excellent chat software for citizen attention in our office" June 28, 2018 5.0 Purechat is a very interesting software, with a warm interface, and moldable according to the user's requirements. Personalization of chats, availability schedules, can be used in blogs and web pages, are many of the options that make Purechat an excellent option for communication with other people. Pros Since using the PureChat application in my work space, we have been able to perceive immediate benefits, which have facilitated contact between the communities and our work team, receiving in real time all the recommendations, suggestions and requests from these communities. Through Purechat we have been able to systematize the ideas expressed in our chat session and turn them into work plans and community approaches. This attention by chat is enriched with tools such as personalization of chats to be able to track person to person of each of the ideas, availability schedules to serve the largest number of people and can be used in tablets, adroids and IOS Cons I have no outstanding complaints about this software. Since we used it in the office and in my wordpress, we have exploited all its potential and it seems to us to be quite functional software. Review Source Abid S. Manager Operations Banking Used the software for: 1-2 years ### "Pure Chat is the Best Website Visitor Tracking & Online Chat Software" June 26, 2022 5.0 I am using pure chat software from last 2 years for my website and always found it very useful and helpful in terms of managing online traffic and chat. The software is full of amazing features and tools that can create a very healthy impact on your website. Pros Pure Chat is absolutely free of cost software with exciting features like offline chat, website visitor tracking, proactive chat and many more. Pure chat is useful for small and mid sized organizations to manage their website visitors and customer experiences. The software is fully secured and their plugins are readily available in wordpress that can takes few seconds to download and install. Cons Pure chat has all the necessary features the only cons which i observed is that sometime i received the chat notification with little delay other than that everything works very well for me. Review Source CW Casey W. Office Manager Media Production Used the software for: 1-2 years ### "Refreshing to use" September 23, 2024 5.0 Overall a refreshing app, that is easy to use positives outweigh negatives by far. Pros Pure chat transforms the way you interact with customers. It's intuitive and easy to navigate. This was especially helpful when I was new and didn't know how to use many apps. Cons Notification system can be overwhelming and hard to turn off. Review Source UM Ulycel M. Apparel Apparel & Fashion Used the software for: 1-2 years ### "highly recommended app" February 10, 2023 5.0 Pure Chat has been a terrific tool for me to interact with our online visitors for the past year and a half. I appreciate how simple it is to use, as well as how simple it is to view transcripts and get information about previous chats. I really appreciate having the option to use pre-written responses, especially for the commonly asked topics. The daily reports have been very helpful for our business in monitoring areas that need improvement, the way our pure chat schedules are made, and customer happiness. Pure Chat is very dependable and simple to use. For communicating with both our applications and clients, it has grown to be a crucial tool. Our daily lives include pure conversation. Pros I find that Pure Chat app best for answering questions because one of my websites doesn't get a lot of visitors and one of the things that I like in Pure Chat is that I can use it in my mobile phone and it is so useful because I can answer questions whenever I go out Cons In my perspective there is no negative in this software because it succeeds in doing what it set out to do. Review Source AM Alison M. Field Agent Information Services Used the software for: 6-12 months ### "Pure Chat review" July 10, 2023 5.0 Pros Overall Pure Chat is a great software to that can help business owners increase their overall profits. Cons Its an overall good software product and can help bring in many customers. Review Source VR Verified Reviewer Lead Web Developer / Designer Oil & Energy Used the software for: 2+ years ### "Cheap, Efficient Chat Software!" January 21, 2019 5.0 PureChat helps us keep in contact with our customers and any potential buyers that come across our website. Because we sell very technical and specific products, we often have customers reach out to us to find out product specification sheets or other data relevant to what they're trying to accomplish. Purechat helps us guide them to the best product. Pros For the price, Purechat is a great user support service for any website. It allows representatives to help customers decide on products as well as help them with their orders or any issues they are presented. Purechat is easy to install by just dropping a snippet of code. Cons This might not be the case for all websites but sometimes the Purechat widget might need custom coding to style it in place. It for the most part is easy to install but with some help with one of their representatives we were able to add a few lines of code to make the widget appear correctly (it was lined a few pixels off). Review Source Gede Ananda A. Chief Executive Officer Apparel & Fashion Used the software for: 6-12 months ### "Talking to customer never been easier" March 6, 2020 4.0 I've been using this app on my other website beside tawk.to, well it works great and it's integrated with my website without any problem. Talk to my customer never been easier Pros I don't need to check my phone or receiving "unnecessary" calls from my customer because I have this software. I can leave bot to reply if I'm not active or just Away From Keyboard for a while. I check on the chat history in case there's are something wrong. This app can be accessed on Android and iOS too. Cons Notification seems late for a few minutes and sometimes when I reply to the message the customer already offline or leaving the website. The pricing still kind of high for startup companies or small business Review Source VR Verified Reviewer Operations Think Tanks Used the software for: Less than 6 months ### "Great so far" November 19, 2018 4.0 So far Pure Chat has been great. It's simple and easy to use. There are a few questions I would like to get answered and customer service is hit and miss at the moment but I will keep trying. Pros We love that to start this software it is completely free. It allows us to test it out on our website to know if this is a tool that is valuable to our company or unnecessary. It is easy to use, very user friendly and super easy to install. We were able to customize it easily to fit the look and feel of our website. The features have been great and I can easily collect email addresses of my visitors to follow up with them in the future. Cons I wish that I would receive an email notification as soon as a chat came on that we were unable to respond to it. Just to let us know we missed a chat. I have to go into transcripts to see if we missed a chat. The only way we get an email notification is if they actually wrote us or emailed us the question. I also wish I knew more about the integration with programs like infusionsoft and google analytics. I have found that customer service doesn't always respond to my requests. Luckily, it's pretty simple to use but some of my questions really determine if we are going to be paying a monthly fee. If they don't respond to my questions I'm much more likely to not purchase the software. Review Source VR Verified Reviewer Freelance Writer Automotive Used the software for: I used a free trial ### "Pure chat is just that...pure chat!" April 8, 2019 5.0 Pros Pure chat helps to manage my inventory of connections and allows for easy communication between myself and my customers. Not only do they have all of the standard features of a web-based chat service, but most of these features come included in the free version. The advance "pay-for-play" service has much more advanced features, so it's worth giving it a try. Cons As my database of customers grows, it has become a little difficult to manage this catalog of people using Pure Chat's mobile option. I think pure chat could use some more updating in terms of automation. Using a few simple triggers I think the service could become exactly what I need, but for now, my inventory of customers is simply to large to manage on pure chat. It would be very effective for small to midsize companies. Review Source VR Verified Reviewer Director of Business Development Construction Used the software for: 6-12 months ### "Easy Instant Messaging " October 30, 2019 4.0 Within our company, we are able to consume and share communication at a faster rate. Pros The software is like text messaging but on a desktop computer. I am able to quickly communicate with my team and receive information more readily regarding the status of projects. Cons Everyone within the organization must download the software and have it running on their computers; otherwise, you cannot communicate with co-workers. Review Source VR Verified Reviewer Unemployed Information Services Used the software for: I used a free trial ### "Purely amazing! " August 15, 2021 5.0 Pros Pure chat is great for any business, or individual to access and is highly recommended! Great customer support and not expensive at all! Cons There is honestly nothing I didn't like. Review Source sV sander V. teacher Education Management Used the software for: 6-12 months ### "The review of the Pure Chat" July 7, 2021 4.0 Overall, i am satisfied with this software, and this has helped save out company a create amount of money. Pros Pure chat is a software which allows you really easily add live chat feature to your website. This solution is ideal for small businesses who do not have the resources or financial possibilities to create a live chat solution by themselves for costumer support feature for exaple. Cons In the beginning, it might be bit difficult to understand and combine this solution to your website, but usually with time you get a hang of this software, and everything smoothens. Review Source LL Lance L. Ordering Assistant Manager Retail Used the software for: 1-2 years ### "Pure Chat for Customer Service" December 9, 2021 5.0 Pros What I like the most about this software is how easy it was to integrate into our websites across multiple stores, and how much it's helped us help our customers and improve our customer's experience. Cons What I like least about the software is the notification system is a little buggy and you won't always receive one. This doesn't happen very often but when the website has a large amount of customers using it at once. Review Source GF Greg F. Marketing Manager Automotive Used the software for: 1-2 years ### "Switched from another company and very satisfied with the Change" January 17, 2017 5.0 We are a retail and wholesales performance parts distributor and retailer. But we also do Automotive service and performance work. Pure Chat has sped up our efficiency in online chatting allowing us to answer customer faster, on the go if we need to, and track analytically where out customers are coming from and when the height of the day is for viewers. This has become more of a tool than just an online chat. We save all of our transcripts too which we weren't able to do before so we can look back and refer to prior conversations. For the money we are very satisfied with the amount of capabilities PureChat gives us to help our customers faster an easier. Pros Easy of Function, layout, user experience is easy to figure out, allows multiple users Cons Have not found a dislike yet! Review Source Response from Pure Chat January 17, 2017 We're so glad to hear Pure Chat is helping you reach customers even faster, Greg! LP Lucas P. ECommerce Manager Online Media Used the software for: 1-2 years ### "Awesome Sauce!" January 17, 2017 5.0 The people at PureChat are very knowledgeable with their service, are very prompt, and the overall experience I've had with them has been nothing short of spectacular. I use their program to so my customers have a way to communicate with me as fast as they can. Excellent software! Pros The ability to chat with my customers and see where they are located throughout the world. Cons I can't really say there's anything I'd change; it's awesome. Review Source Response from Pure Chat January 17, 2017 Thanks for the review, Lucas! I think we need to quote "Awesome Sauce!" on our customer feedback wall :D EA Emily A. Dispatcher Information Technology and Services Used the software for: 1-2 years ### "PureChat Review" September 17, 2019 4.0 I am the primary user of PureChat at our company. It's an easy way for clients to get a quick answer to their questions. Pros I like being able to see who is currently looking at our website, which page their on, how long they've been looking at it. Also being able to compare it to the previous week is cool. Cons A better alert when new chats were coming in would help. Like a notification that would pop up on your screen and stay there until you acknowledge it. Review Source VR Verified Reviewer Internship Food & Beverages Used the software for: Less than 6 months ### "Simply Amazing !! One of the best in the market !!" March 31, 2019 4.0 Overall, with some improvements and added features and functions, this could be one of the best softwares available in the market. Pros Very easy to use. Tried it in my photography website which was developed using wordpress. You can get a free version to try it our. it is really worth it. It also has a very user friendly interface. It allows you to customize the chatbox, manage teams and also to obtain reports. Cons chat notifications sometimes takes time. It also does not log you out, even with sometime of in activity. Needs improvements. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.