# Pure Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pure Chat the right Live Chat solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141708/Pure-Chat/reviews --- Pure Chat 4.6 (337) [View alternatives](https://www.capterra.com/p/141708/Pure-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pure Chat Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews PT Paula T Co-OwnerEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “We were able to upload our own customized chat button to be on brand with our company.“ May 21, 2025 PT Paula T Co-OwnerEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “I reached out to them via email and received a message stating they were transitioning their customer support team and response times would be significantly delayed.“ May 21, 2025 Roshni C Human resources Human Resources, Self-employedUsed the software for: 6-12 months. “I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without any technical difficulties.“ July 17, 2023 CS Christopher S Co ownerWholesale, 2 - 10 employeesUsed the software for: I used a free trial. “Delay in response time and we missed chat notifications“ September 27, 2024 UM Ulycel M ApparelApparel & Fashion, Self-employedUsed the software for: 1-2 years. “I find that Pure Chat app best for answering questions because one of my websites doesn't get a lot of visitors and one of the things that I like in Pure Chat is that I can use it in my mobile phone and it is so useful because I can answer questions whenever I go out“ February 10, 2023 CS Christopher S Co ownerWholesale, 2 - 10 employeesUsed the software for: I used a free trial. “We had lots of delay and missed chats“ September 27, 2024 NS Niral S Finance ExecutiveInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I like Pure Chat as it can be easily installed on our website and clients are using it to contact us.“ July 21, 2023 Rahul R Manager Hospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “Not at all happy with their analytics, mobile applications.“ August 20, 2022 ## Showing most helpful reviews Showing 1-25 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use George Rex A. Co-Founder & CAO Information Technology and Services Used the software for: 1-2 years ### "Its a wonderful solution comparable to tawk" September 25, 2019 4.0 Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. And while we used tawk earlier, we needed something modern and all-inclusive; and we believe PureChat gave us that. Pros The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website. Cons The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from clients' website was really an irregular procedure for a WordPress user. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) We needed a change in the chat plugin for our WordPress website. Review Source PT Paula T. Co-Owner Entertainment Used the software for: Less than 6 months ### "Pure Chat is a Go for Us!" May 21, 2025 4.0 We've only been using Pure Chat for a few days and so far everything seems to be running smoothly. We were using Jivo Chat which just sent a notice that they are doubling their prices, so this is a great alternative. Pros Easy to set up, pricing is good compared to other live chat apps. We were able to upload our own customized chat button to be on brand with our company. Cons It's not clear how to filter my business IP out of analytics. I also found it odd that a company that sells live chat buttons wouldn't have one on their own site. I reached out to them via email and received a message stating they were transitioning their customer support team and response times would be significantly delayed. Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Jivo sent an email doubling their pricing (with little notice). They are also introducing another level of service - basic - but when i reached out to customer service no one could explain what would be included or when the description would be available on their website. Review Source CS Christopher S. Co owner Wholesale Used the software for: I used a free trial ### "Willing to give it a second try" September 27, 2024 2.0 When We demo’d the software it wasn’t the best conditions. On Wi-Fi out in a rural area during a storm. We had lots of delay and missed chats Pros It worked. Even with the hurtles we still got some chats to work Cons Delay in response time and we missed chat notifications Review Source VR Verified Reviewer developer Computer Software Used the software for: Less than 6 months ### "About pure chat" January 18, 2025 5.0 Pros Ease of use,it have best features and it is free of cost. Cons i dont have any complilants with this pure chat Switched from [TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) This finds me really awasome and needs my requirements Review Source Mike P. CTO Computer Software Used the software for: Less than 6 months ### "Super easy to use and integrate, mobile app works well." October 22, 2019 4.0 It's very easy to use and quite functional. At our small size the free version works great. I just wish they provided an interface to apply your own CSS to their widgets. Pros It integrated in just minutes and the app works great. I get instant phone notifications and I've never missed a live chat from my site. Cons You can't customize the widgets by adding your own CSS. They provide some basic functionality but in order to make it match my site, I need to do some complex javascript to modify the HTML dynamically generated by their javascript plugin. Switched from [My LiveChat](https://www.capterra.com/p/120249/My-LiveChat/) The app for My LiveChat was horrible, would show duplicate messages or not notify you at all. Review Source CW Casey W. Office Manager Media Production Used the software for: 1-2 years ### "Refreshing to use" September 23, 2024 5.0 Overall a refreshing app, that is easy to use positives outweigh negatives by far. Pros Pure chat transforms the way you interact with customers. It's intuitive and easy to navigate. This was especially helpful when I was new and didn't know how to use many apps. Cons Notification system can be overwhelming and hard to turn off. Review Source Stefany D. Co-Founder Real Estate Used the software for: 2+ years ### "One of the best out there!" October 19, 2017 5.0 Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page. Pros So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting. The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients. An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale. Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity. I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat. Cons I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself. Review Source Roshni C. Human resources Human Resources Used the software for: 6-12 months ### "an amazing and simple software" July 17, 2023 4.0 Pure Chat is a game-changer in live chat software. Its intuitive interface, proactive chat triggers, and customizable chat widgets allow businesses to engage with customers effortlessly. With its robust reporting and analytics, Pure Chat helps optimize customer interactions and drive conversion rates. Pros one of the most liked aspects of Pure Chat is its ease of use. I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without any technical difficulties. This user-friendly experience enables businesses to efficiently engage with people and provide real-time support, ultimately enhancing people's satisfaction and improving overall communication effectiveness. Cons I thinks its the limited functionality in the free version, which may not offer all the advanced features and customisation options available in the paid plans. Review Source Olayinka A. Customer Support Specialist Computer Networking Used the software for: 1-2 years ### "Covered meets all our primary expectations." August 24, 2018 4.0 Purechat makes it easier for our customers to talk to us and get an instantaneous response.Unlike when they send us an email or call support over the phone : it is free to use for them and they get a response in seconds provided an agent is available online. Pros Pure chat has covered all of our basic Livechat needs since we began using from April the past year. We are provided with the most important features which assist us better address customer needs and complaints.I like that we get chat alerts for all incoming chats on the Pure chat dashboard,the canned responses has enabled everyone at the help desk department communicate faster with customers by allowing us presave responses to the most popular questions by our customers,likewise the pre -chat information form has allowed us gather some extra information about a web visitor before they are connected to an agent and lastly customization has been pretty impressive. Cons New chat notification have sometime come minutes late,in which case the website visitor has already left the website. I have only experienced this bug during weekends when I work from home ,with the aid of the Pure chat smartphone app. Review Source Adelaynes C. Analista de Acompañamiento y Gestion Comunitaria Used the software for: 6-12 months ### "Purechat is an excellent chat software for citizen attention in our office" June 28, 2018 5.0 Purechat is a very interesting software, with a warm interface, and moldable according to the user's requirements. Personalization of chats, availability schedules, can be used in blogs and web pages, are many of the options that make Purechat an excellent option for communication with other people. Pros Since using the PureChat application in my work space, we have been able to perceive immediate benefits, which have facilitated contact between the communities and our work team, receiving in real time all the recommendations, suggestions and requests from these communities. Through Purechat we have been able to systematize the ideas expressed in our chat session and turn them into work plans and community approaches. This attention by chat is enriched with tools such as personalization of chats to be able to track person to person of each of the ideas, availability schedules to serve the largest number of people and can be used in tablets, adroids and IOS Cons I have no outstanding complaints about this software. Since we used it in the office and in my wordpress, we have exploited all its potential and it seems to us to be quite functional software. Review Source JK Jillian K. OFFICE MANAGER Automotive Used the software for: Less than 6 months ### "POWERFUL MARKETING TOOL" July 20, 2024 5.0 THE ENRICHING EXPERIENCE IS MEANING. THE ABILITY TO CUSTOMIZE IS A FAVORITE OF MINE Pros THE ABILITY TO SPEAK WITH SOMEONE WHO IS ACTIVLEY VIEWING OUR WEBSITE IS PURE CHAT IS A REAL TRUST-BUILDING SOFTWARED THAT ENCOURAGES REPEAT CUSTOMERS, ALLOWS QUESTIONS OR CONCERNS TO BE ADDRESSED AT THAT TIME. PATIENCE IS NOT A THING ANYMORE, TO BE ABLE TO ADDRESS A CUSTOMER SAT THAT MOMENT CAN MAKE OR BREAK THE TRANSACTIOON Cons I HAVE NOT HAD ANY CONCERNS WITH THE SOFTWARE YET. Reason for choosing Pure Chat WE DID NOT LOOK INTO ANY OTHER SOFTWARE THAT WAS SIMILAR TO PURE CHAT Review Source UM Ulycel M. Apparel Apparel & Fashion Used the software for: 1-2 years ### "highly recommended app" February 10, 2023 5.0 Pure Chat has been a terrific tool for me to interact with our online visitors for the past year and a half. I appreciate how simple it is to use, as well as how simple it is to view transcripts and get information about previous chats. I really appreciate having the option to use pre-written responses, especially for the commonly asked topics. The daily reports have been very helpful for our business in monitoring areas that need improvement, the way our pure chat schedules are made, and customer happiness. Pure Chat is very dependable and simple to use. For communicating with both our applications and clients, it has grown to be a crucial tool. Our daily lives include pure conversation. Pros I find that Pure Chat app best for answering questions because one of my websites doesn't get a lot of visitors and one of the things that I like in Pure Chat is that I can use it in my mobile phone and it is so useful because I can answer questions whenever I go out Cons In my perspective there is no negative in this software because it succeeds in doing what it set out to do. Review Source AM Alison M. Field Agent Information Services Used the software for: 6-12 months ### "Pure Chat review" July 10, 2023 5.0 Pros Overall Pure Chat is a great software to that can help business owners increase their overall profits. Cons Its an overall good software product and can help bring in many customers. Review Source VR Verified Reviewer Lead Web Developer / Designer Oil & Energy Used the software for: 2+ years ### "Cheap, Efficient Chat Software!" January 21, 2019 5.0 PureChat helps us keep in contact with our customers and any potential buyers that come across our website. Because we sell very technical and specific products, we often have customers reach out to us to find out product specification sheets or other data relevant to what they're trying to accomplish. Purechat helps us guide them to the best product. Pros For the price, Purechat is a great user support service for any website. It allows representatives to help customers decide on products as well as help them with their orders or any issues they are presented. Purechat is easy to install by just dropping a snippet of code. Cons This might not be the case for all websites but sometimes the Purechat widget might need custom coding to style it in place. It for the most part is easy to install but with some help with one of their representatives we were able to add a few lines of code to make the widget appear correctly (it was lined a few pixels off). Review Source Gede Ananda A. Chief Executive Officer Apparel & Fashion Used the software for: 6-12 months ### "Talking to customer never been easier" March 6, 2020 4.0 I've been using this app on my other website beside tawk.to, well it works great and it's integrated with my website without any problem. Talk to my customer never been easier Pros I don't need to check my phone or receiving "unnecessary" calls from my customer because I have this software. I can leave bot to reply if I'm not active or just Away From Keyboard for a while. I check on the chat history in case there's are something wrong. This app can be accessed on Android and iOS too. Cons Notification seems late for a few minutes and sometimes when I reply to the message the customer already offline or leaving the website. The pricing still kind of high for startup companies or small business Review Source SS Suzanne S. Marketing Information Technology and Services Used the software for: 1-2 years ### "Highly recommend!" November 18, 2021 5.0 Pros I actually used this platform at my last job. It was very easy to use. I was able to see which agents were online and available and who was participating in the chat. It was also easy to customize the interface of the chat on your website. I didn't need to do any coding. Cons I can't think of anything besides there could be more customizable options of the look on your site. Review Source VR Verified Reviewer Director Insurance Used the software for: 1-2 years ### "Decent chat client!" December 5, 2018 4.0 Overall we decided to turn off Pure Chat simply because it wasn't reliable enough with push notifications to my mobile device to be able to respond adequately to inquiries. Pros I really like that it's quickly implementable on a webpage. Cons Not really a fan of some of the quirks - the push notifications to iOS only work sometimes. Review Source EM Eduardo M. Manager Consumer Services Used the software for: I used a free trial ### "pure chat times" October 27, 2023 4.0 very pleassant, I hope to use it with more frequency Pros the easy way to use and you have the communication fast Cons i don´t have any comment about it, is ok for me Review Source VR Verified Reviewer Recruitment Specialist Staffing and Recruiting Used the software for: 6-12 months ### "Ease of chat" December 19, 2018 5.0 It is very easy to set up and use. And available all the day night. Pros Pure chat is a live software chatting software which is free of cost. And you can use its unlimited chat for free and it is ideal for 3 operators to use it for free. And there is a customizable widget also. This is a important software where you can chat across the world. Cons Some of its cache and cookies blocks the chat. Review Source MG Marylyn G. Higher Education Used the software for: 6-12 months ### "Pure chat review" January 25, 2017 4.0 We use pure chat as a means for prospective students to contact us with questions. We love the product and hope that more offices will utilize the same system. The only problem we'd like to see fixed is that students leave the chat before we can answer a question. We believe many students move to another page before we have time to type a response. Could that be fixed, that once a student is on the chat they may continue to chat with us if they change pages? Pros This provides students with another avenue for asking questions. We see a lot of activity after hours. This provides us with additional information to return the students inquiry. Cons If I forget to log out of the chat it doesn't log me out after so much time of inactivity. Please see previous comment about students leaving the chat before we can answer the question. Review Source Response from Pure Chat January 25, 2017 Thanks for the great review Marylyn! Yes, there is a way to fix that. Just go to your chat box editor (Account > Websites > Customize), click on the "Chat Open" tab, then scroll to the bottom and check the "Popout Automatically" box. That should solve your problem! HB Heiry B. Loan Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Satisfied User!" January 17, 2017 5.0 I have been using pure chat for about a year and a half and its has been a great tool to communicate with our online visitors! I love how easy it is to get started and how easy it is to view transcripts and pull up data on our chat history. I also like the ability to use templates for responses specially for the frequently asked questions. The daily reports have been great for our organization to keep track of areas for improvement, the way our pure chat schedules are created and visitor satisfaction. I am not an administrator so I am unaware of the costs for keeping pure chat up an running, but we are still using it, so I believe there is no problem there! Pure chat has been down before, but our systems team and communications team have always been able to get us answers and time estimates of how long it will be down for and have not had trouble getting answers. Pure chat is super easy to use and reliable. It has become a very important tool for communication with our applicants and clients. Pure chat is part of our every day! Pros I like how easy it is to navigate through the software and how easy it is to view reports based on activity history. Cons I do not like that sometimes if you log out without editing your availability, sometime you still receive missed chats. Review Source Response from Pure Chat January 17, 2017 Thanks for the great review Heiry! VR Verified Reviewer Telecommunications Engineer Telecommunications Used the software for: I used a free trial ### " Functional and excellent software for companies needed for online chats." January 17, 2019 5.0 Pros In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support. Cons In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support. Review Source SS Serjio S. Call Center Supervisor Apparel & Fashion Used the software for: 2+ years ### "Enjoying Working with Pure Chat" January 17, 2017 5.0 Everything is great. It's easy to use and very effective. I would like Pure Chat to have profile picture that is visible to the customer. That way there is more of a connection. Pros Easy to use, fast, effective. Great reporting system. Cons Would like to have the customer see the picture of the agent that is assisting them. Review Source Response from Pure Chat January 17, 2017 Thanks for the review, Serjio! And we actually do have a way for the agent's picture to show up. Just follow the directions here to have your operators upload an avatar (https://www.purechat.com/dashboard#customize) and it will appear to visitors who chat with you. JG Jose G. Project Manager & Estimator Printing Used the software for: 6-12 months ### "Prima Atlanta Pure Chat " January 24, 2017 5.0 It's super easy to use. Our customers show their appreciation to our prompt response time, and their ratings (whether good or bad) help us improve our customer service experience. Pure Chat is a great tool that helps us connect with our clients. Pros I like the accessibility to the client on our site Being able to see incoming traffic on the website makes it easier to track where people spend most of their time knowing how our team is being rated, and how much time is being spent on chats helps us improve our customer service experience Cons I do not like that it times out an individual and turns off their online status without notification, this makes it hard to keep CSRs who have retail duties on chat during high traffic hours on our site. A notice should be prompted on screen to remind them that they have been logged off Review Source AB Amy B. Customer Service Rep Apparel & Fashion Used the software for: 6-12 months ### "Pure Chat is Amazing!" January 17, 2017 5.0 I use Pure Chat daily at work to assist customers. Not only do I really enjoy using the Chat service, but it is really easy to use. I like that you can go back and look up past conversations as well as see how many current website visitors the site has. I am able to also see where customers are from which can be very interesting at the time. Pure Chat makes my day easier when it comes to dealing with customers. Pros I like that I can see where customers are from as well as pull up past chats if needed. I like that chat allows me to multi-task while doing my job. I enjoy being able to keep up with how many website visitors the website has at any given time of the day. Cons It occasionally logs me out on its own or looses connection, but it has gotten a lot better with glitches over the past year. Review Source Response from Pure Chat January 17, 2017 Thanks for the great review, Amy! 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