# Page 2 | Pure Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Pure Chat the right Live Chat solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141708/Pure-Chat/reviews --- Pure Chat 4.6 (337) [View alternatives](https://www.capterra.com/p/141708/Pure-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Pure Chat ## Showing most helpful reviews Showing 26-50 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Sandra L. Docente Primary/Secondary Education Used the software for: Less than 6 months ### "Un chat accesible al usuario de nivel básico " June 15, 2023 4.0 Mi experiencia no puede describirse como mala pero no volvería a pagar por este software existiendo otros que permiten todas las opciones que he señalado anteriormente. Su uso es fácil y sencillo por lo que reduce el tiempo de creación, por lo que lo recomendaría a un usuario básico. Al contar con prueba gratuita el usuario puede probar si realmente cumple las funciones o no. Pros Este chat se muestra como una herramienta sencilla para un usuario básico donde se puede mantener un registro completo y detallado del tipo de usuario que accede a la web así como datos geográficos o de tendencias. El diseño es muy sencillo ya que los parámetros que se muestran son básicos y necesarios para mantener el intercambio con el cliente. Cons Este software presenta funciones muy limitadas, en primer lugar al no contar con un registro de conocimiento demanda que el usuario deba responder a los mensajes de forma directa ampliando así el tiempo de respuesta al cliente. No cuenta con funciones de chatbot, así que no es asistencia 24/7.Por otro lado, el número de canales de asistencia se limita a la página web por lo que al contrario que otras aplicaciones no permite insertar correo electrónico o redes sociales en el mismo sistema, reduciendo el tiempo de respuesta en dichas plataformas. Tampoco incluye preguntas frecuentes en su uso. Las funciones que permite el chat son muy limitadas, y el envío de imágenes en muchas ocasiones requiere un gran tiempo de espera. Review Source Anvita S. Tutor Education Management Used the software for: 6-12 months ### "Pure Chat is User Friendly" September 11, 2019 5.0 Overall my experience with Pure Chat has been positive and convenient, minus the inconveniences or annoyances of having to remember to stay on the current page so as not to lose the chat and have to start over. I really wish more businesses with online sites implemented Pure Chat because I really appreciate the convenience and ease of directly chatting with an agent while I am already on their website. Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly! Pros What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on. If I have any questions or concerns, I can easily get in touch with someone who can help me and that is very convenient as I do not have to make a call to customer service and press through many different menu options, or send an email and wait an unknown amount of time before getting a reply. I have had many of my questions and concerns solved via Pure Chat with friendly agents and I love this service and wish more businesses used it! Cons What I like least about this software is that sometimes it does not load properly depending upon which internet browser I am using, and I have to switch browsers. Sometimes the Pure Chat option pops up, and at other times it is impossible to find it and I have to exit out or refresh a few times before the icon or option shows up again, and that can be frustrating when I am in a rush to speak to an agent. One other frustrating thing about Pure Chat (and with other live chat softwares as well) is that I cannot go back to any other tab, or click away from the page because the entire chat box will disappear, and I have to start over. This can be annoying when I accidentally click away or accidentally go back a page when I am waiting on a response from the agent and am distracted looking around the website, because then I have to go back and start the Pure Chat over again and then hope they connect me with my previous agent. Otherwise I have to explain the entire question or issue again. Review Source MG Miguel G. Owner Computer Software Used the software for: Less than 6 months ### "Get Personal With Your Website Visitors... Chat With Them" June 11, 2018 5.0 I came across Pure Chat through a series of online searches to locate a viable solution for one of my clients operating from their WordPress website. I located various solutions, but liked the ease of use and integration with their website much more than the others. If you operate multiple websites, Pure Chat's Pro subscription allows you manage multiple websites from one acount. Pros Pure Chat offers an amazing list of features and functionality that serves, literally, any industry. After reviewing this product for a client to use on their website, I adopted it for my own. Pure Chat is a complete chatting application that even offers an entry level free version to let you try it out. And even at this level, despite its branding and some restrictions in features, it offers a full view of their functionality. Pure Chat is easy to use, configure and setup. It has a simple interface for obtaining code snippets for your website. Integration with WordPress websites are an absolute breeze. Pure Chat lets you customize the chat box, setup canned responses for online and offline modes, add and manage teams, obtain reports, and even transcripts of the conversations. The Pro version adds even more with real-time analytics, visitor tracking, unlimited contacts, removal of their branding, use of Pure Chat in unlimited number of websites, setup of trigger alerts and actions, SMS notifications, export and support. They even offer an affiliate program you can benefit from as well. Pure Chat offers an amazing list of third party integrations through Zapier. 500+ to be precise. Need one that is not on their list? Try their guidelines to build your own. The possibilities are endless. If you want to take advantage of the added Pro features, you can even get to try it for 7 days before committing to the subscription. Cons I have been using Pure Chat for a few months now and cannot find any cons I can speak of. The features in my account allow me to perform the exact features I need. Review Source Abid S. Manager Operations Banking Used the software for: 1-2 years ### "Pure Chat is the Best Website Visitor Tracking & Online Chat Software" June 26, 2022 5.0 I am using pure chat software from last 2 years for my website and always found it very useful and helpful in terms of managing online traffic and chat. The software is full of amazing features and tools that can create a very healthy impact on your website. Pros Pure Chat is absolutely free of cost software with exciting features like offline chat, website visitor tracking, proactive chat and many more. Pure chat is useful for small and mid sized organizations to manage their website visitors and customer experiences. The software is fully secured and their plugins are readily available in wordpress that can takes few seconds to download and install. Cons Pure chat has all the necessary features the only cons which i observed is that sometime i received the chat notification with little delay other than that everything works very well for me. Review Source JS Jan S. Health Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Invaluable!" January 17, 2017 5.0 Pure Chat is a great tool for myriad reasons: People can "talk" with us and still be at work. People can "talk" to us when they have laryngitis. People can "talk" to us when their speech is unclear, when the baby's crying, when the spouse is yelling...Words come through with speed and clarity. We can contact them with their email if there's a bad connection, or they must ring off. It is easy to save statements or descriptions that we use often so we can call them up at will and not retype them repeatedly. Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service. I am a Health Coach for Kare's Purple Rice. Thank you! Pros Pure Chat is a great tool for myriad reasons: People can "talk" with us and still be at work. People can "talk" to us when they have laryngitis. People can "talk" to us when their speech is unclear, when the baby's crying, when the spouse is yelling...Words come through with speed and clarity. We can contact them with their email if there's a bad connection, or they must ring off. It is easy to save statements or descriptions that we use often so we can call them up at will and not retype them repeatedly. Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service. I am a Health Coach for Kare's Purple Rice. Thank you! Cons I wish it could read my mind so I didn't have to type. Review Source Response from Pure Chat January 17, 2017 Thank you for the fantastic review Jan! And no guarantees, but we'll try to work on that mind reading thing for you ;) JN Jonathan N. Reviewer Music Used the software for: 2+ years ### "Best ever chat app" January 19, 2023 5.0 Pros At the cost, Purechat is an extraordinary client support administration for any site. It permits agents to assist clients with settling on items as well as help them with their orders or any issues they are introduced. Purechat is not difficult to introduce simply by dropping a piece of code Cons I could do without that I must have the page open on my program. I don't necessarily in all cases make sure to open it and put that I'm free. In the event that there was a PC application that opened naturally and sent me warnings it would be truly help. Review Source VR Verified Reviewer Manager Hospital & Health Care Used the software for: Less than 6 months ### "Purely made for chat using intelligence " August 20, 2022 4.0 For the cost, this is really good product for any time of team size. They have free trail version. Go ahead and try it once and take a call. You will like. Pros I really like the product and its features. It has all the features like rebranding, collaboration and work, file sharing, faq builder, canned messages etc Cons Not at all happy with their analytics, mobile applications. This could be improved Review Source VR Verified Reviewer Product Manager Warehousing Used the software for: 2+ years ### "The best 'Freemium' chat service available" December 11, 2019 4.0 We've been using a legacy version of Pure Chat on one of our aging eCommerce sites for a long time. It's been a great way to keep a few of our support people off the phones, and many of our younger customers prefer to chat online vs picking up the phone. It's a critical component to our support system. Pros \-Free text-based chatting is unlimited -Automated chat bot can be setup and is robust enough to get most jobs done (did I mention this is also free?) -Easy to plug in to any website Cons \-Limited to 3 operators (our support team has more than 3 operators, but we just use 3 sign-ins) -No other complaints! Review Source Scott M. W. Lawyer Law Practice Used the software for: Less than 6 months ### "Artibot is awesome!" November 28, 2018 5.0 I recently started using Artibot on my website because I wanted to have a chat option for customers exploring the website. Unfortunately, as a small business, I cannot dedicate someone to be online at all times to handle these sorts of chats. After doing some research, I came across Pure Chat's artibot and decided to give it a try. After an hour or two of tinkering with the program, I launched it on my website. Then I asked some friends to give it a whirl to see how they liked the conversation flow. Almost all of them said the loved it and asked whether I would add additional options and decisions to help the conversation flow. I absolutely intend to do so. However, this would be the only area I would mark down artibot. The program gets a bit bulky in the editing side when you have multiple conversation paths to travel down and it can be hard to keep track of the conversation tree. At the same time, I feel like I can't complain since the program is free and super easy to use otherwise. I think this is a great program if you don't make your chats "too" in-depth and are simply trying to capture contact information. Pros AI chat bot on my website, easy to use, cost (free), and ability to integrate with other systems through Zapier Cons It can become rather "bulky" when you have multiple decision trees set up in the AI chat dialogue. It would be a nice feature if the programers could make new screens or subsections for the decision trees. Review Source VR Verified Reviewer Business Development Manager Marketing and Advertising Used the software for: 2+ years ### "Helpful Communication Tool" December 13, 2018 5.0 Pros I like how easy this program is to use and allows potential clients to email me if I'm not available or Active on the website. I also like that it saves the transcripts and client contact info. Also shows where the client is located and how many times they have visited the site. Cons I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help. Review Source Doriangel M. Analista de la Unidad Casos de Salud Used the software for: 6-12 months ### "Another great software approach to citizenship, making the difficult very easy." July 3, 2018 5.0 Pure Chat is an excellent software for the attention of citizens in real time. His rapport with the daily tasks of our management has made Pure Chat vital to serve the general public, as well as allowing us to systematize the experiences explained by citizens. Pros Complemented by other software we increase the range of attention to citizens suffering from health diseases. With a real-time attention, having schedules and a qualified staff, we serve people according to their doubts and complaints. We also find it very important the solutions that Pure Chat offers us to personalize the different sessions, making the attention personalized and with case knowledge. Cons Thanks to the permanent use of this software, and the tests we have done in relation to the number of people served, the time and the quality of the service, we have no contra in relation to this software. Review Source Anais B. Quality Auditor Used the software for: 6-12 months ### "The interaction with the public is simply fascinating with this software" July 27, 2018 5.0 Pros Attention to the public is one of our most important premises when working in the consortium. Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software. Cons I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work Review Source Kevin L. Founder Food & Beverages Used the software for: Less than 6 months ### "Purechat is 100% Free Live Chat for Startups" October 9, 2018 4.0 Purechat is in my bag of tools for setting up shop. If you're in the market for a solid live-chat tool, take a look at Purechat. It comes with Zapier integrations so it's pretty useful across the board. What's really nice is it also has transcript history, this is super useful to check back on what operators have said in terms of sales quoting if you're a sales or SaSS company and quote often on live chat. Supports Wordpress. Pros If you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors. Cons There's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out. Review Source VR Verified Reviewer Chemist Pharmaceuticals Used the software for: 2+ years ### "Awesome application " December 22, 2022 4.0 Pure Chat is a widely-used live chat software with customizable widgets, mobile responsiveness, automated triggers, team collaboration, integrations, and detailed reporting. It may have a subscription cost, occasional slow performance, limited features, and potentially slow customer support. Pros Pure Chat is a live chat software with easy setup, customizable widgets, mobile responsiveness, automated chat triggers, team collaboration, integrations, and detailed reporting. Cons Pure Chat may have a subscription cost, occasional slow performance, limited features, and potentially slow customer support. It may not have all the advanced features that some users desire. Review Source Jordan C. Digital Marketing Specialist Business Supplies and Equipment Used the software for: 2+ years ### "Pure Chat is great" September 29, 2020 4.0 We use it to communciate with customers. We also use it to drive email subscriptions with marketing. Pros Pure chat does the job for our cx team communicating with customers. It hasn't let us down in any way yet. Cons I have used inercom and drift before. I'm afraid pure chat doesn't have much more functionality than either of those. Review Source VR Verified Reviewer Senior Data Associate Internet Used the software for: 6-12 months ### "Connect directly to your customer" October 15, 2019 5.0 Bridging the gap between user and server. Helping to constantly improve the customer experience through feedback and communication. Pros Pure chat is perfect for bridging the gap with your customer and massively improves the user experience. It's there for general questions and knowledge, but it's also perfect for troubleshooting and feedback. It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach. Cons It's a powerful tool all around. Outside of a few odd hiccups here and there with connection, there is nothing in particular I can think of that I dislike about the product. Review Source William B. Business Management Financial Analyst Information Technology and Services Used the software for: 2+ years ### "Great for High Traffic Websites" January 10, 2019 5.0 The overall experience of this software is good, as it is user and consumer friendly. Pros What I liked most about the software is the ability to have customizable widgets which help align our company objectives with the use of Pure Chat. Cons The limit of SMS notifications that come with the pricing plan. Review Source destiny C. Customer Success Associate Broadcast Media Used the software for: 1-2 years ### "Beware of Internet Trolls" October 19, 2019 4.0 Easy to use, which is great for us and great for internet jokesters. Pros PureChat makes it easy for us to talk to our customers online, in real time. Nowadays, people don't pick up the phone, they hop online. We can connect instantly with them with PureChat and their app. Cons There's no way to detect an internet troll in the chat app so we deal with a lot of negative or disgusting comments from people that are obviously bored. Review Source VR Verified Reviewer Operations Think Tanks Used the software for: Less than 6 months ### "Great so far" November 19, 2018 4.0 So far Pure Chat has been great. It's simple and easy to use. There are a few questions I would like to get answered and customer service is hit and miss at the moment but I will keep trying. Pros We love that to start this software it is completely free. It allows us to test it out on our website to know if this is a tool that is valuable to our company or unnecessary. It is easy to use, very user friendly and super easy to install. We were able to customize it easily to fit the look and feel of our website. The features have been great and I can easily collect email addresses of my visitors to follow up with them in the future. Cons I wish that I would receive an email notification as soon as a chat came on that we were unable to respond to it. Just to let us know we missed a chat. I have to go into transcripts to see if we missed a chat. The only way we get an email notification is if they actually wrote us or emailed us the question. I also wish I knew more about the integration with programs like infusionsoft and google analytics. I have found that customer service doesn't always respond to my requests. Luckily, it's pretty simple to use but some of my questions really determine if we are going to be paying a monthly fee. If they don't respond to my questions I'm much more likely to not purchase the software. Review Source PB Patrick B. Responsable marketing Retail Used the software for: 2+ years ### "Très simple à utiliser et facile à configurer" January 3, 2023 5.0 Pros Simple d'utilisation et facilement personalisable Cons La gestion des langues pourrait être améliorée pour avoir des réponses automatisées en français ou en anglais dépendamment si l'internaute navigue sur la version française ou anglaise du site web. Review Source Ed S. Web Designer/Developer/Small Business Tech Support Retail Used the software for: 1-2 years ### "Perfect for Start Ups to Improve Customer Service" November 23, 2018 5.0 Overall a great experience. I would highly recommend this for retail websites looking to improve their customer interaction and support. Pros Adding the Pure chat to our website was very easy and straightforward. Pure has a simple and easy to use interface. Our office was using it in literally minutes. Cons A few more customization options on the chat widget would be helpful. Review Source Anurag S. Co-Founder Information Technology and Services Used the software for: 1-2 years ### "Free chat software for organization" September 24, 2018 4.0 Pros The best thing I like about this it is free in cost. It s mobile application is also good to make us in touch with our clients. We can also change the chat box to match a page and can see only what information we want to see. Cons Sometimes we have face issue while opening new chat. Rest there is nothing dislike about pure chat Review Source JR Jose R. President Management Consulting Used the software for: 1-2 years ### "Real time interaction with customers was a game changer" August 20, 2018 5.0 Pros Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications. The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere. This tool has all the options you may expect from a chat software, including the ability to integrate with other platforms as in my case, the CRM. Cons Pricing-wise this tool is comparable to all other solutions in the market (and none is cheap). I don't have any complain as it changed the way customer service was provided in my company. Review Source aL arnaud L. Disign Design Used the software for: 1-2 years ### "L'un des meilleur logiciel de chat sur le marché " January 17, 2023 5.0 Pros Le logiciel chat pur dispose d'un plugin WordPress que vous pourriez intégrer à votre site Web, et la configuration est vraiment simple .ce que  J'aime le plus c'est la fonction où vous pouvez ajouter une adresse et un numéro de téléphone au widget de chat qui apparaît sur votre site Web. Cons Le fait que vouus devez être sur un site Web tiers (c'est-à-dire le site Web PureChat), en dehors de votre tableau de bord d'administration WordPress pour répondre aux chats du site Web des clients était vraiment une procédure pas régulière pour un utilisateur WordPress.Beaucoup de chose reste à améliorer Review Source VR Verified Reviewer Freelance Writer Automotive Used the software for: I used a free trial ### "Pure chat is just that...pure chat!" April 8, 2019 5.0 Pros Pure chat helps to manage my inventory of connections and allows for easy communication between myself and my customers. Not only do they have all of the standard features of a web-based chat service, but most of these features come included in the free version. The advance "pay-for-play" service has much more advanced features, so it's worth giving it a try. Cons As my database of customers grows, it has become a little difficult to manage this catalog of people using Pure Chat's mobile option. I think pure chat could use some more updating in terms of automation. Using a few simple triggers I think the service could become exactly what I need, but for now, my inventory of customers is simply to large to manage on pure chat. It would be very effective for small to midsize companies. 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