# Page 3 | Pure Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Pure Chat the right Live Chat solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141708/Pure-Chat/reviews --- Pure Chat 4.6 (337) [View alternatives](https://www.capterra.com/p/141708/Pure-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Pure Chat ## Showing most helpful reviews Showing 51-75 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Freelance Web Designer Marketing and Advertising Used the software for: 1-2 years ### "Great live chat option for free!" November 23, 2018 5.0 It's been a great low cost option for introducing live chat into our website Pros Great interface, you can customise the live chat to quite a large extent, it's easy to use and set up Cons The interface could be a little more user friendly and more options to customise front end would always be appreciated Review Source VR Verified Reviewer Director of Business Development Construction Used the software for: 6-12 months ### "Easy Instant Messaging " October 30, 2019 4.0 Within our company, we are able to consume and share communication at a faster rate. Pros The software is like text messaging but on a desktop computer. I am able to quickly communicate with my team and receive information more readily regarding the status of projects. Cons Everyone within the organization must download the software and have it running on their computers; otherwise, you cannot communicate with co-workers. Review Source VR Verified Reviewer Owner Hospitality Used the software for: 6-12 months ### "Love Love Love This Product" July 19, 2019 5.0 My experience has been excellent. I have no plans to stop using this product. Pros There is a free version for those of us that don't have to have a lot of stats. It does not go by volume and was easy to set up. It allows for time on and time off, its easy to add to your website, and support has been great. Just in case I am unable to review artibot.ai This auto attendant (bot) by the same company is invaluable and I would not be without it. Cons The notifications on my mobile phone are sometimes missed so I miss the chat on the mobile app. Granted, the notification happens but I cannot get the sound to be loud enough for me to hear. I have to change this but no luck yet. The good thing is the person does have to leave an email so I am able to make contact on missed chats. Review Source VR Verified Reviewer Unemployed Information Services Used the software for: I used a free trial ### "Purely amazing! " August 15, 2021 5.0 Pros Pure chat is great for any business, or individual to access and is highly recommended! Great customer support and not expensive at all! Cons There is honestly nothing I didn't like. Review Source PV Parker V. Customer Service Rep Retail Used the software for: 2+ years ### "Pure Chat" November 15, 2022 4.0 Pure Chat is a great tool to use to help customers with quick and easy questions! Pros Pure Chat allows you to easily and quickly chat with customers and answer any questions they may have online. Cons Sometimes notifications do not go off causing you to miss a chat. Review Source sV sander V. teacher Education Management Used the software for: 6-12 months ### "The review of the Pure Chat" July 7, 2021 4.0 Overall, i am satisfied with this software, and this has helped save out company a create amount of money. Pros Pure chat is a software which allows you really easily add live chat feature to your website. This solution is ideal for small businesses who do not have the resources or financial possibilities to create a live chat solution by themselves for costumer support feature for exaple. Cons In the beginning, it might be bit difficult to understand and combine this solution to your website, but usually with time you get a hang of this software, and everything smoothens. Review Source VR Verified Reviewer Founder Consumer Goods Used the software for: 1-2 years ### "Nice Live Chat Plugin" April 3, 2019 5.0 Pros The software was pretty easy to install on the website and select different branding tweaks Cons The mobile app has a few bugs that need to be ironed out, had issues of being logged me out Review Source Hannah C. Psychologist Mental Health Care Used the software for: Less than 6 months ### "Live chat made easy and affordable" January 6, 2021 5.0 I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of the plans. It really is worth it. Pros I thought that adding a live chat feature to your website would be a lengthy and tiresome process, but Pure Chat showed me that it can actually be really easy. Not only was I able to quickly add a beautiful widget to my website to let prospective clients directly interact with me, but it also gave me useful insights and statistics into the conversations of the chat, but also into the visitors of the website. Cons I can't really thing of an aspect or a feature of the software that didn't resonate with me. Everything is customizable and easy to use, even by beginners. Review Source LL Lance L. Ordering Assistant Manager Retail Used the software for: 1-2 years ### "Pure Chat for Customer Service" December 9, 2021 5.0 Pros What I like the most about this software is how easy it was to integrate into our websites across multiple stores, and how much it's helped us help our customers and improve our customer's experience. Cons What I like least about the software is the notification system is a little buggy and you won't always receive one. This doesn't happen very often but when the website has a large amount of customers using it at once. Review Source LB Leticia B. Customer Service Retail Used the software for: 6-12 months ### "Why offer an app when it doesn't work?" January 25, 2017 3.0 I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open it it says it's reconnecting or it kicks me off. The other day I went to open a different app and pure chat kept popping up and kept saying that it was trying to reconnect to the server. So I started using my desktop more often because I am so frustrated with the app and it keeps doing the same thing! Keeps saying that it is trying to reconnect. I've had my internet provider come out and do tests, so that is no the issue. Everything else I have works perfectly fine except this. I am looking at different options because this just doesn't work out for our company. Pros I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question. Cons EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do. Review Source WB Warren B. Digital Marketing Lead Oil & Energy Used the software for: 6-12 months ### "Pure Chat has helped us connect with our website visitors" January 17, 2017 4.0 We switched to Pure Chat in May 2016 and have been thrilled with the results. Our operators have found it easy to use for the most part - and new features we requested have been responded to by the support team. Our admins find the reporting section helpful without being overly busy and confusing. The pricing has allowed us to add operators to the plan without blowing up the budget. Overall great software that has given us a way to connect with our current customers and new visitors alike. Pros The admin interface is simple, clear and easy to navigate. Very easy to understand and make quick changes to the chat tab and window. We love that the tab switches to 'Email Us' form when all of the operators are offline. The price is right. Cons Would like to see some improvements on the reporting i.e. a way to bulk export chat transcripts to csv or excel format, or filter transcripts by a custom date range. Review Source Response from Pure Chat January 17, 2017 Thanks for the review Warren! We'll keep your comments about transcript exports in mind! GF Greg F. Marketing Manager Automotive Used the software for: 1-2 years ### "Switched from another company and very satisfied with the Change" January 17, 2017 5.0 We are a retail and wholesales performance parts distributor and retailer. But we also do Automotive service and performance work. Pure Chat has sped up our efficiency in online chatting allowing us to answer customer faster, on the go if we need to, and track analytically where out customers are coming from and when the height of the day is for viewers. This has become more of a tool than just an online chat. We save all of our transcripts too which we weren't able to do before so we can look back and refer to prior conversations. For the money we are very satisfied with the amount of capabilities PureChat gives us to help our customers faster an easier. Pros Easy of Function, layout, user experience is easy to figure out, allows multiple users Cons Have not found a dislike yet! Review Source Response from Pure Chat January 17, 2017 We're so glad to hear Pure Chat is helping you reach customers even faster, Greg! Adriahnna C. CEO & President Used the software for: 6-12 months ### "Definitely recommend " December 7, 2017 5.0 Pros With this software, sales have increased. It is a lot easier to speak to international customers. Send links, photos, etc. Cons Wish there was an easier way to deal with spam customers. Also, a way to search through transcripts with key words. Review Source VR Verified Reviewer Customer Service Associate Retail Used the software for: 6-12 months ### "Great for connecting to customers, don't have to use the phone with them :)" May 15, 2018 5.0 Pros Best chat software to use! I prefer chatting rather than talking to customers because it is faster. This works perfectly! Cons Nothing, everything is perfect! I love this so much and it is worth your time to use this FREE software! Review Source LP Lucas P. ECommerce Manager Online Media Used the software for: 1-2 years ### "Awesome Sauce!" January 17, 2017 5.0 The people at PureChat are very knowledgeable with their service, are very prompt, and the overall experience I've had with them has been nothing short of spectacular. I use their program to so my customers have a way to communicate with me as fast as they can. Excellent software! Pros The ability to chat with my customers and see where they are located throughout the world. Cons I can't really say there's anything I'd change; it's awesome. Review Source Response from Pure Chat January 17, 2017 Thanks for the review, Lucas! I think we need to quote "Awesome Sauce!" on our customer feedback wall :D BS Belinda S. Creative Director Management Consulting Used the software for: 6-12 months ### "PureChat | Powerful Professional Live Chat " July 10, 2018 5.0 PureChat was a nice surprise when I was looking for an easy chat service for clients who only have a few customer questions each day. PureChat offered unlimited users and unlimited chats for free, so it was an easy decision to try it out. It was simple to set up. I found it pretty powerful and intuitive and you can't beat the price. Pros We liked how easy it was to set up an account and install the widget on a website. There is also a mobile app so we never have to miss a call. It integrates with Hubspot and Zapier so we can work with the sales team or for customer relationship management (CRM). The dashboard is really easy to navigate and the form options let you create a chat box that is consistent with your branding. There are a lot of features such as setting it to only popup during open hours and several choices for location on your website. We haven’t tried it yet, but there’s a feature to create canned responses that can be launched for questions that are frequently asked. We like the consistency it provides to customers for answering important questions. You can also upgrade to Pro to have an unbranded version without the PureChat link on the chat box. Pro subscription also includes a lot of analytics related to your chats, which would be great for businesses with a lot of customer service requests. Cons Honestly, we haven’t found anything we view as a Con at this point. Even the Pro version is affordable and for freelancers and small businesses, budgets can be the deciding factor for whether they adopt new technology or not. Review Source EA Emily A. Dispatcher Information Technology and Services Used the software for: 1-2 years ### "PureChat Review" September 17, 2019 4.0 I am the primary user of PureChat at our company. It's an easy way for clients to get a quick answer to their questions. Pros I like being able to see who is currently looking at our website, which page their on, how long they've been looking at it. Also being able to compare it to the previous week is cool. Cons A better alert when new chats were coming in would help. Like a notification that would pop up on your screen and stay there until you acknowledge it. Review Source BO Ben O. IT Director Wholesale Used the software for: 2+ years ### "Easy to Use & Support is Great" October 3, 2018 5.0 Pros It's inexpensive and allows customer's to chat with our customer service team when they have a question about a product. It's easy to use and support is very helpful when an issue comes up. Cons It uses a snippet code to be installed on your site. There have been times when an update to the snippet code was required, we weren't notified and images on our sites would not display. Support was very helpful in resolving the issue within an hour or so. Review Source VR Verified Reviewer Internship Food & Beverages Used the software for: Less than 6 months ### "Simply Amazing !! One of the best in the market !!" March 31, 2019 4.0 Overall, with some improvements and added features and functions, this could be one of the best softwares available in the market. Pros Very easy to use. Tried it in my photography website which was developed using wordpress. You can get a free version to try it our. it is really worth it. It also has a very user friendly interface. It allows you to customize the chatbox, manage teams and also to obtain reports. Cons chat notifications sometimes takes time. It also does not log you out, even with sometime of in activity. Needs improvements. Review Source DH Darla H. Customer Service Manager E-Learning Used the software for: 6-12 months ### "Pure Chat review " January 17, 2017 5.0 I have worked with Pure Chat for about 9 months now. I have enjoyed using chat to communicate with our customers and be able to help them quickly and efficiently. During that time I can only remember 1 or 2 times that there was an issue with not being able to access Pure Chat because of technical issues. The Pure Chat usually works very well without any issues and the 2 times that there were issues I feel like it was taken care of very quickly. Pros The ease of using it. Cons I wish I could see the chat transcript from the other operators when helping a customer that they have already helped. Review Source Response from Pure Chat January 17, 2017 We appreciate the great review Darla! Melissa J. Student Higher Education Used the software for: 6-12 months ### "Make's livechat so simple" November 22, 2018 5.0 Pros Super easy to use live-chat software. Seamless integration between PC and mobile Cons I've yet to find any cons to this software. Review Source RE Roberta E. Owner Apparel & Fashion Used the software for: 6-12 months ### "I use Pure Chat to communicate with visitors on my online store. " April 8, 2019 5.0 Pros I thought Pure chat would take my customer service to the next level and it did just that. I'm available at all times to visitors to my site in real-time. It's user-friendly and it took only a few minutes to set-up. This app has assisted me in converting visitors into customers and has helped increase sales. Cons I find that the mobile version of Pure Chat has some connectivity issues. It will disconnect during a live chat with a visitor. At the moment, the desktop application is the most reliable for me. Review Source SP Sydney P. Customer Service Medical Devices Used the software for: 1-2 years ### "Pure chat is 8/10" January 17, 2017 4.0 For the most part, the chat always works great. Every now and then, the notification sound will not go off, which can lead to missed chats... but for the most part, it's great. The only thing I wish I could change is how I receive missed chats in my email inbox. Before the most recent update, I always had the customer's name and email address. Now after the update, everyone is a "visitor" and I can't make my replies as personal. Pros Being able to connect with my customers across the country. Cons I receive missed chats from "visitors" now instead of giving me their first name. Review Source Response from Pure Chat January 17, 2017 Thanks for your feedback Sydney! We'll look into the email change you mentioned. DA Deb A. Lead Instructor Higher Education Used the software for: 1-2 years ### "Very good product." January 17, 2017 4.0 I use Pure Chat to assist students. It is very easy to use. I really love the function that allows us to invite other team members into a chat. There are times when a student needs to speak to a different department. We can invite a member of that department into the chat, and then leave the chat ourselves. I like to many different ring options. I can always tell the ring for Pure Chat. The only downside, is that at times there is a minor lag when trying to submit the text. This does not happen very often. Pros Ease of use. Cons Sometimes a bit of a lag when typing or submitting text. Review Source Response from Pure Chat January 17, 2017 Thanks for the feedback, Deb! We'll look into your occasional lag issue. DA David A. Systems Manager Information Technology and Services Used the software for: 1-2 years ### "Pure Chat is a great, low-cost option for interactive chat with your customer base." January 17, 2017 5.0 We have utilized Pure Chat to keep in touch with our customer base, answer sales questions, and provide support. It is super simple to set up users, chat widgets, and run reports on usage, transcripts, etc. Also, includes chat feedback for the customer to use. All around, very simple to setup, easy to use. Pros PureChat is easy to setup and easy to manage from an admin perspective. Cons I would like a more verbose feedback form for the chat, other than just a rating system. This may be available at a higher price tier, not sure. Review Source Response from Pure Chat January 17, 2017 Thanks for the review David! We'll keep your feedback about chat ratings in mind. Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.