# Page 4 | Pure Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Pure Chat the right Live Chat solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141708/Pure-Chat/reviews --- Pure Chat 4.6 (337) [View alternatives](https://www.capterra.com/p/141708/Pure-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Pure Chat ## Showing most helpful reviews Showing 76-100 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Ryan B. Chief Executive Officer Entertainment Used the software for: 6-12 months ### "Best online service - period!" January 17, 2017 5.0 Pure Chat consistently delivers a quality product which solves all of our customer service needs. The customer service is impeccable and they are constantly adding new features and upgrading existing ones. Highly, highly recommended. Pros Ease of use, available features. Cons Limit of locations. Currently, only five separate locations are available. We are expanding rapidly and would like to have each location manage their own inbound chats. Hopefully support for even MORE locations will come soon! Review Source Response from Pure Chat January 17, 2017 Thanks for the great review Ryan! ASC Amandeep Singh C. Technical Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Sensible reviewer" November 22, 2022 5.0 I like the sharing of chats in real time in this application. Its working criteria is very easy and easily accessible. Pros I like the frontend of this software very much. It is very eye-catching and gives easy access to options as well.The settings facility is also vey convenient. Cons In my opinion, there is nothing to be disliked about this application. It runs vey effectively and sends chat messages in real time. Review Source VR Verified Reviewer Founder Apparel & Fashion Used the software for: I used a free trial ### "Awesome Option for When your Business is small and on a Budget " November 27, 2018 5.0 Pros First, it's Free. Second, it's Free and actually works well! The interface is easy to grasp, and has been a clean simple communication channel. On the free version, you are still able to customize easily. Cons I imagine that because I am using the free version, I do not get the tracking I would like. Example) If I am not paying attention to the chat, I will miss it because I do not receive any notifications. Review Source JA Jessica A. Call Center Customer Service Representative Retail Used the software for: 6-12 months ### "Great for managing chat queries " July 24, 2021 5.0 Pros The implementation of Pure Chat was extremely easy ,so is navigating it . You can set up both public and private template messages . You do not need to store anything locally as it's being done on the cloud . Cons It was hard to setup for chat logs to be attached to our CRM , I don't if that's an issue with Pure Chat or on our end . Review Source AML Anne Marie L. Northwest Regional Account Manager Executive Office Used the software for: 6-12 months ### "Kochek Co., LLC - Northwest Regional Account Manager " January 17, 2017 4.0 I have had nothing but wonderful feedback on the Pure Chat features. If there were anything I could change it would be this: After chatting with someone and giving them the information they need - if I close out the chat before they have all the information copied down at their end - they lose it. They come back on and say the chat closed - could they have the info again. Other than that - it's been wonderful - fast program. Pros Quick - no lagging in responses back and forth. Cons I've had a few customers say they hit the "Frown" face by error - giving me a negative and even when I touch base with them and confirm that they were happy about the experience I can't change that negative off my report. Review Source Response from Pure Chat January 17, 2017 Thanks for the feedback Anne Marie! LW Laura W. Owner Arts and Crafts Used the software for: 6-12 months ### "Pure Chat for Rethunk Junk" January 24, 2017 4.0 We love the ability to chat with our customers and the ease of use setting this up and getting rolling has been phenomenal. We also fee like it's very affordable. What we have NOT been as thrilled with is the way the system functions. At times, i will get an email for a missed chat - other times i won't. It will kick off other administrators without notice. It will ignore our time settings randomly. We like the option to Live Chat - we just aren't 100 percent thrilled with how it functions.....could possibly be an issue on our end....but have not gotten much response from customer service. Pros The ability to communicate with our customers who have questions in such an immediate way. Cons Unreliable software/doesn't always function the way I'd like it to. Review Source Sahil S. dot net developer Information Technology and Services Used the software for: I used a free trial ### "Pure Chat for Business" April 30, 2020 4.0 I have using it in my organisation so it is very good software for chatting between the employees. Pros Pure chat is the chatting software that is mainly used for businesses . It is very efficient and effective software that is very helpful in business organisation to securely chat. Cons It's free version is for limited time and someone has o buy after free trial is completed so small organisation is not afford it. Review Source VR Verified Reviewer Summer Fellow Used the software for: 6-12 months ### "Great for startup use, may need upgrade for larger enterprises" June 26, 2018 4.0 Easy-to-use website chat features. Would classify this as more of a widget than a full blown software. Pros It is incredibly easy for team members to take control over website chat features, and the notifications on mobile are very easy to understand and reliable. Cons Sometimes there were glitches in the system where two chat boxes would appear for the same chat, or sometimes chats would disappear all on their own. Review Source NA Nick A. Director of First Impressions Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy and Affordable Way to Engage Our Customers!" January 17, 2017 4.0 Coming into a role where PureChat was already being used, I can honestly say that I can't think of a better way to reach our online customer base. With their Visitors pane to show a real-time display of our web traffic, we can see where our inquiries are coming from and target their needs specifically without having to ask. The Proactive Chat function is great because is gives us the opportunity to engage our potential customers and meet them where they are, letting us show just how much we care about their well-being. PureChat is a great service, and I plan to use for a long time! Pros Basically everything. Cons The phantom availability of users who are not logged out. Review Source Response from Pure Chat January 17, 2017 It's great to hear that you're loving Pure Chat, Nick! Let us know if there's anything we can ever do to help :) AM Andrew M. Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Free now - just adding to this excellent software!" May 4, 2019 4.0 As time passes more and more web visitors insist on instant chat, as opposed to emails and phoning us. They are impulsive, and so we have to adapt. This method works well, is easy to use, customizable to our needs and just does what it is supposed to. We are also able to do fine with the free version - so nothing to complain about! Pros It is simple and functional, popular with our web viewers, and now the free options make it just wonderful! Cons No complaints. All errors have been due to my own faults. Review Source VR Verified Reviewer talha Writing and Editing Used the software for: 6-12 months ### "'ABSOLUTE PURE & AMAZING'" September 10, 2019 5.0 I am a satisfied user and would suggest to people to try it. its reliable. Pros Pure Chat is an absolute correct platform to connect with your customers across the country. really an amazing app to communicate with the customers who want immediate response. Also it has an unique features to make the app so easy and quickly to understand Cons I have not found anything negative about Pure Chat so far. Review Source Jorge S. Lead Developer Logistics and Supply Chain Used the software for: I used a free trial ### "The free version is great for a small startup" January 15, 2019 5.0 It's great if you have a small team of operators (up to 3). I think the paid mode is only justifiable if you have more than 8 operators. Pros The unlimited chats for the free mode are great! As a startup member, we found this tool really useful since the free version allows you to have up to 3 operators. Cons The paid version is kind of expensive for us. Maybe if there was an intermedium plan we could afford it. Review Source BB Brian B. Stewardship Specialist Computer Software Used the software for: 1-2 years ### "Great product." January 24, 2017 5.0 Work within this product on a daily basis. Extremely user friendly with valuable information provided with the locator and where they are currently on your website. The ability to insert canned responses is also a convenient tool. Overall I feel that this platform is a great tool in connecting with customers both current and future. Pros The ease of use with which I can communicate with both current and potential customers. Extremely effective tool. Cons Honestly do not have any cons for this platform right now. Review Source AS Avais S. Quality Manager Education Management Used the software for: 1-2 years ### "A Perfect Chat Solution for Small Businesses" January 17, 2017 5.0 Our company implemented the PureChat system after leaving another similar service for cost reasons. PureChat did everything we needed it to, and at the most reasonable price we found on the market. Have yet to experience any downtime with the service. Overall, very happy with our decision to switch over. Pros Ease of use, little to no downtime, extraordinarily simple yet powerful layout. Cons Very simple to use on the customer end Review Source Response from Pure Chat January 17, 2017 We are so glad you've had an awesome experience with Pure Chat Avais! Thanks for the review :) CD Charmaine D. Human Resources Assistant Manager Used the software for: 1-2 years ### "Free live chat software" February 27, 2019 5.0 Thanks for all pure chat! Pros Pure chat is free live chat software that i use to my small business to answers queries from all my customers. Cons Pure chat is slow when it has a new notification or when a customer send a message to your own page. Review Source CE Christina E. Marketing Manager Telecommunications Used the software for: 1-2 years ### "Jobscan loves Pure Chat (and so do our users!) " January 17, 2017 5.0 We have tons of customer feedback on our easy to use Live chat feature. As the rep who uses it, I like that my responses are customized and when I'm unavailable my team gets an email. The software is fast and clean- very easy to use. Pros I like my customized responses Cons I dislike that my slow internet connection sometimes makes Pure Chat fail and I lose a chat mid-customer Review Source Response from Pure Chat January 17, 2017 Thanks for the review Christina! We'll keep improving the performance of Pure Chat so your internet connection isn't as much of an issue. Daniel G. Club Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Have a Website? You NEED Purechat" December 28, 2018 5.0 We use this software to maximize website traffic. Instead of people having to email us during peak hours, we can now chat in real time! Pros The overall idea of the software is awesome. The chat system works well. The AI bot system works well too. App on iPhone and iPad work great! PC dashboard is easy to use and clean. Cons At the time of writing, I have not encountered any cons. Review Source GP Ganesh P. Business Head Health, Wellness and Fitness Used the software for: 1-2 years ### "Awesome Livechat tool" September 25, 2018 4.0 Pros Purechat ia an awesome livechat tool which can be embedded on any website easily. Unque feature such as instant msg can be seen for faster communication. Cons Live chat widget design is bit outdated otherwise tool is great. Review Source JC Jamie C. Channel Sales Retail Used the software for: 1-2 years ### "Pure Chat Review!" January 17, 2017 5.0 Pure chat has been pretty good so far. We use this for our live customer support during business hours and our customers love it. Pros Live support Cons Multiple errors and timeouts Review Source Response from Pure Chat January 17, 2017 Thanks for the review Jamie! We're looking into those timeouts to make sure they don't happen again! Kyle W. Corporate Videographer Automotive Used the software for: Less than 6 months ### "Pure Chat Review" March 26, 2019 4.0 Moving from Slack to Pure Chat has helped our productivity in the office. Pros The ease of use for this program is so great. We've been looking for alternatives to Slack in our office, and we landed on Pure Chat. Cons Like most programs, there is a small learning curve when using something that is new. After that though, it's rather smooth sailing. Review Source Jessica M. Founder, Co Owner, & Designer Design Used the software for: 6-12 months ### "Very useful chat platform great for small businesses!" April 15, 2019 4.0 Pros This chat platform is fantastic because they have a TON of features and can be integrated directly into your website. There is a free option as well as paid versions. On the paid version you can remove their branding for a fully branded tool for your company. Cons I haven't found anything I don't like on this software thus far. Review Source MM Micaela M. Leasing/Office Assistant Real Estate Used the software for: 6-12 months ### "Great Platform to Communicate with Customers!" January 17, 2017 4.0 I have been using PureChat for about 6 months now and have really appreciated how easy it makes it to connect with customers. It cuts down on calls to the office and makes for quick, simple, and personal conversations. Pros Makes it easier to have simple conversations over chat and get them done quicker. Eliminates calls to the office and lightens up inbox. Has a contacts system. Has information on where someone is contacting you from. Cons Wish there was a way to send documents/files/pictures to people via the chat system. Review Source Response from Pure Chat January 17, 2017 Glad you're liking Pure Chat, Micaela! And we'll keep your request for file transfers in mind :) Greg Z. CMO Marketing and Advertising Used the software for: 6-12 months ### "I've used Pure Chat for website communication." September 4, 2018 5.0 We've used Pure Chat on our website to interact with our website viewers better. The pricing is straightforward as well. Pros The ability for website visitors to talk to you no matter where they are is a great value-add for any business. Cons No translation tool, and the mobile app can be buggy at times. I also believe the mobile app needs to be open all the time to be seen as logged in. Review Source MM Marybeth M. Office Manager Marketing and Advertising Used the software for: 6-12 months ### "Easy service" January 17, 2017 4.0 PureChat is an easy service to use for our customers to connect with us. We are able to quickly respond to their questions, especially with canned responses. On the phone software, the software needs to be changed for Android users. The chat box will pop up over the website. Several customers hit the chat button and all they want to do is check out, and "this chat box keeps coming up." Might be something to look at. Seems to be fine for iPhone users. Pros Easy, quick, canned responses. Cons New version not working with current version of Safari. Review Source Response from Pure Chat January 17, 2017 Thanks for your review Marybeth! If you send an email to support@purechat.com our team can help you investigate the issue with Safari. JT Jason T. Fine Art Used the software for: Less than 6 months ### "Pure Chat is great for quickly answering customer inquiries" January 9, 2019 5.0 Pros I found Pure Chat to be super easy to implement and to use. It does exactly what I need a live chat to do -- that is, provide a simple and fast way for customers to ask questions and receive answers about our products. With the straightforward Zapier integration, we were able to automate the creation of new contacts in our CRM software any time a person contacts us via Pure Chat. The front-end chat interface and back-end dashboard are well designed, simple and uncluttered. When I encountered a technical issue, the Pure Chat team worked quickly to identify and resolve the matter. Great features for the free version. Cons The price of the Pro version is pretty high for a very small business (only two members). However, for businesses with several employees handling customer service, I think the price is very fair given the additional features. I would like to see some additional themes or customization options for the chat windows. Fortunately, the default interface is clean and attractive, so it looks good with our website. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.