# Page 5 | Pure Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Pure Chat the right Live Chat solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141708/Pure-Chat/reviews --- Pure Chat 4.6 (337) [View alternatives](https://www.capterra.com/p/141708/Pure-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Pure Chat ## Showing most helpful reviews Showing 101-125 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ALN Angela Linda N. Innovations Management Assistant Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great Software for communication" September 15, 2018 5.0 Pros Pure chat is really helpful for me as I reached to my customers quickly through a live chat. I can easily answer their queries. Cons None so far. It is really good for me. Review Source CH Carmen H. Marketing Group Leader Staffing and Recruiting Used the software for: 1-2 years ### "Fantastic Tool!" January 17, 2017 5.0 We have thoroughly enjoyed using Pure Chat at our Corporate office. My marketing team is currently using it as a frontline exchange for candidates and clients alike. It has been amazing to see the level of engagement! Pros Extremely easy to use! Cons Sometimes on mobile devices, the application can get in the way if a candidate is trying to apply. We just have to walk them through how to minimize the chat screen. Review Source Response from Pure Chat January 17, 2017 Thanks for the awesome review Carmen! ZR Zeb R. CTO Information Technology and Services Used the software for: 1-2 years ### "Mobile Friendly and Easy" January 17, 2017 5.0 PureChat is easy to use and helps you identify where your visitors are realtime on your site and where they are chatting from geographically. The mobile app with push works very well! Pros Web and Mobile work well together Ability to Schedule Users Availability Cons When I am chatting many times I will get the push on my cell phone as well when I am active in the chat already online. Review Source Response from Pure Chat January 17, 2017 Thanks for the review Zeb! Glad you're loving the mobile app :) BC Bryan C. owner Computer Software Used the software for: 2+ years ### "LOVE the Chat Software" January 17, 2017 5.0 I have been using the chat software since it was in Beta. I have loved every minute of it, and probably have close to 50 chats per day on it. I could not do my job as easy without Purechat! Thanks for Great Software! Review Source Response from Pure Chat January 17, 2017 It's great to hear you're getting a ton of value out of Pure Chat Bryan! Douglas D. Co-Owner Environmental Services Used the software for: 6-12 months ### "It worked for a little while but then kind of fell apart on me" November 3, 2018 2.0 Pros I like most that this software worked satisfactorily for a little while when I first installed it. Then, after awhile, the phone app stopped working; it would logout unexpectedly & negate any use of it. Cons Eventually, even after I logged back into the software, it stopped working. It would load constantly & never do what I needed it to do. Review Source SD Sus D. Client Support Coordinator Hospitality Used the software for: 2+ years ### "Fab facility" February 1, 2017 5.0 I use PureChat every day to liase with our clients and customers. The facility is easy to use and the dashboard is brilliant. Our customers love to use the chat facility and it keeps our relationships with them strong. A must have for any business! Pros Ease of use. Cons Sometimes freezes. Review Source CC Christy C. Customer Service Team Lead Education Management Used the software for: 1-2 years ### "Easy to use Product" January 17, 2017 4.0 We enjoy using PureChat. It is a real time cost effective way to service our customers. The only drawback we've found is that the Canned Answer feature doesn't work as we would like. Pros easy to use - I do not need to be an IT expert to use the service Cons Canned Responses do not work as expected Review Source Response from Pure Chat January 17, 2017 Thanks for the review Christy! We'd love to get more details on your canned responses issue. We'd love it if you could send more info to support@purechat.com. CD Cody D. Systems Support Tech Information Technology and Services Used the software for: 6-12 months ### "Stay connected with your customers and end users with Pure Chat" January 18, 2017 4.0 Using Pure Chat as a means of communication between the company I work for and our customers provides another, excellent, avenue of communication which offers those who wish not to reach out via the phone the ability to receive support and answers to any questions they may have. Pros The notification features that are available so that you never miss a new chat with a customer. Cons When your browser refreshes or updates, Pure Chat may show you as 'unavailable' to chat once the window refreshes, so you have to keep an eye out for that and ensure that you are still listed as available. Review Source LJ Lynnette J. Line Expert Wholesale Used the software for: 1-2 years ### "Easy to use" January 17, 2017 5.0 Pure Chat is very easy to use and the features are great. It took very little training to get started and it is very easy to train others quickly Pros Ease of use Cons Really, nothing Review Source Response from Pure Chat January 17, 2017 We appreciate the great review Lynnette! HN Heather N. Client Services Real Estate Used the software for: 1-2 years ### "Easy to use!" January 18, 2017 5.0 This has been a great program for our team allowing us another avenue to support our clients with quick and effective communication. Pros Easy to use. Our team and clients enjoy using the feature. Cons The change in the left side background from white to black makes it harder to view the info. Please change it back to white! Review Source Response from Pure Chat January 20, 2017 We appreciate the review, Heather! And we'll keep your feedback about the color change in mind! MP Matthew P. Operations Manager Consumer Goods Used the software for: 1-2 years ### "Great Chat System!" January 18, 2017 5.0 This has been one of the best systems we have used at our company to communicate with our customers. We began our interest in chat when we noticed our competitors offering a similar service. It only took a few minutes to get us up and running and we havent looked back! Pros Easy to use for sure, but the support and the help we revived getting started made it a no brainer. Cons Nothing I dont like Review Source Response from Pure Chat January 20, 2017 Thanks for the glowing review, Matt! VR Verified Reviewer Marketing Associate Marketing and Advertising Used the software for: 6-12 months ### "Improve customer communication with live chat" December 20, 2018 5.0 Pros Pure Chat is great for communicating with customers in real-time. Setup is pretty straightforward, making it easy to chat with potential customers right on your site. Cons Lots of features and functionality. Plus, a great pricing structure. Pure Chat is definitely worth trying. Review Source Dildeep K. relationship manager Financial Services Used the software for: 6-12 months ### "free and easy" December 8, 2018 4.0 Pros best for heavy traffic websites. it is one of the free software which is ideal for small business where few operators are in using it. A helpful tool for live customer support Cons when a heavy usage needed the software is not that capable. as this only free for few operators Review Source Thomas S. Marketing Manager Renewables & Environment Used the software for: Less than 6 months ### "Loved the free version, pro was a bit expensive" November 11, 2018 4.0 Overall, we were very happy with the free version until we outgrew it. Pros It was great having 3 users on the free version, and the transcripts were easy to create. It was also super easy to set up. Cons You need to be on the pro version to remove branding, which is a fair step up in budget. Review Source aB adam B. Vice President Insurance Used the software for: 2+ years ### "Must Have for Excellent Customer Service" January 17, 2017 5.0 We offer it to website visitors to receive personal help. We get positive feedback from almost every customer who used the chat feature. Pros ease of use Cons not much Review Source Response from Pure Chat January 20, 2017 That's great to hear Adam! Chat us if there's anything you ever need :) Akande D. Marketing Communications Specialist Consumer Goods Used the software for: 6-12 months ### "A simple but effective online website chat tool" July 21, 2019 4.0 Overall Pure Chat is an excellent resource for small business websites and web strategy. Pros Pure Chat is easy to use and quick to setup. The out of the box features are straightforward and the Wordpress plugin made it a breeze to set up on our website. A lot of the fluff that we experienced with other chat solutions was removed which allowed for a quick installation. Cons Pure Chat is slightly more limited than a competitor product we used with another client, Drift.io. They are in different worlds with Drift being focused on B2B, but there are some features I wish Pure Chat had that Drift offers such as Marketo integration. Review Source VR Verified Reviewer Founder Online Media Used the software for: 6-12 months ### "Best Chat Software I've Tried" March 5, 2019 5.0 Pros It's been of great use on various websites I have run. It's extremely customizable, so has worked for multiple applications. And oh, it's cheap! Cons I have seen the service disconnect when waiting before. It's a small gripe, but a gripe nonetheless. Review Source TB Tabbitha B. Customer Service Wholesale Used the software for: 1-2 years ### "It is very easy to use. " January 17, 2017 4.0 Purechat allows us to connect with our customers easily and effortlessly. I can send them links to whatever they need at that time. Pros The ability of allowing our customers see when we are typing a response back to their questions. Cons the inability to share pictures or over the chat feature. Review Source Response from Pure Chat January 17, 2017 Thank you for the review Tabbitha! We'll keep your request to send pictures in mind. AV Anton V. Sales & Care Financial Services Used the software for: 6-12 months ### "Purechat Sales & Care user" February 1, 2017 4.0 Purechat is a very decent chat engine that allows you to view a lot of information on the visitors on your webpage besides just the chat applet. This helps us to get the most out out the sales channels. The only major downside is that the applet can not be opened in a popup. This means that every time a customer changes pages we lose the chat, this is a big problem. Pros Detailed information about visitors on our webpage Cons The fact that chats can not open in popup screens so people can navigate our website freely without disconnecting from the chat. Review Source MH Michael H. Computer Software Used the software for: 1-2 years ### "Slowly becoming a great tool" February 1, 2017 4.0 Live chat is great to have on your site these days. We specifically looked into PureChat because of their Infusionsoft CRM integration. We've been using it for ~1 year and have had great success. There are a few things that need improving, like the chat box styles and backend chat viewing before answering, but they are releasing updates every so often so looks to be moving in the right direction. Review Source DEVY M. Account Manager Medical Devices Used the software for: I used a free trial ### "IT DOES WORK FOR MY BUSINESS SO FAR" December 16, 2018 4.0 We are working in our website, so we were looking for an app that makes us possible to be in touch with our client but also so save the transfers for our conversations, some one recommended us Pure Chat so we are giving a go, hopefully will be the software for us. Pros Since it is a small business is a very good software and to have the free live chat makes greater for us since we can not have a person dedicated to just chat on line with our clients , we need to multi task and this app makes us possible for us. Cons I am in the trial bases so for the moment I haven't had to many problems with the app, I'm still trying to get the hang on it. Review Source JV Josh V. Client Support Specialist Legal Services Used the software for: 1-2 years ### "Great for Clients" January 24, 2017 5.0 I like this program because it allows us to provide quick and accurate information to our clients via the quick-parts feature. The level of customization that is available is great as well as you get a very personalized experience for the specific task you are working on. Pros Quick-parts Cons Nothing at the moment. Review Source Response from Pure Chat January 25, 2017 Thanks for the great review Josh! We love hearing from such long time customers :) NS Niral S. Finance Executive Information Technology and Services Used the software for: Less than 6 months ### "Review" July 21, 2023 5.0 In a nutshell, I see it to be a fantastic software for client conversations. Pros I like Pure Chat as it can be easily installed on our website and clients are using it to contact us. Cons I don't think I have encountered any hiccups with this very promising Pure chat software. Truly strong. Review Source SN Sebastian N. COO E-Learning Used the software for: 6-12 months ### "Great and Simple Tool for Customer Service" January 24, 2017 4.0 Pure Chat has been great to improve our customer satisfaction and closeness, it helps us event to understand were our customers are having trouble in our platform. We love the feature that allows us to be proactive in the chat, it helps conversions at the checkout page! Pros Easy to use, great features to motivate conversions. Cons Can't easily integrate into a CRM were I can do follow up on leads, unless I do it manually. Review Source Response from Pure Chat January 25, 2017 Thanks for the review, Sebastian! If you're looking for a CRM integration, make sure you check Zapier to see if it's offered there. Parag P. MES Integration Lead / Business Analyst Used the software for: Less than 6 months ### "Ok ok experience of chatting not that great ." July 12, 2018 4.0 Pros Using this software unlimited chatting can be done . very easy to use .lots of options available than only massages. Cons Sometimes it gives problem while using this software and also randomly massages get missing while chatting. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.