# Page 6 | Pure Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Pure Chat the right Live Chat solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141708/Pure-Chat/reviews --- Pure Chat 4.6 (337) [View alternatives](https://www.capterra.com/p/141708/Pure-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Pure Chat ## Showing most helpful reviews Showing 126-150 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Justin L. Marketing Assistant Computer Software Used the software for: 1-2 years ### "Easiest Chat Widget You Can Find!" January 24, 2017 4.0 Our Customer Care Team uses this to answer questions for all 3 of our websites. We can monitor how many people are currently on the sites and start a chat with them to see if there is anything we can assist them with to close them as a customer. PureChat has made our business that much better! Pros Ease of use and easy integration. Cons Only the super admin can add users. Review Source MG Matthew G. CEO Insurance Used the software for: 1-2 years ### "Look no further than Pure Chat!" September 17, 2015 5.0 Pros Pure Chat is incredibly easy to implement and with their Wordpress plugin I could teach a 3yr old how to get it up and running. Top it off they have a ton of customization features to choose from, an easy dashboard to navigate, and a great user experience. I especially like that I can both save and send a copy of the conversation, this ads credibility to the prospect and makes record keeping a breeze. Cons What's not to like, excellent service, awesome product, and super easy to use. Review Source VR Verified Reviewer Marketing Associate Retail Used the software for: 6-12 months ### "Easy to install, use, and reach customer service" April 24, 2019 5.0 Pros Pure Chat's plug-in is very quick and it is customizable. Customer support is easy to reach. Best of all, it's free! Cons Not much to complain about...the software has more potential for how users and companies could use it but it's also nice that it's simple! Review Source SS Shaunte S. Customer Service Manager Retail Used the software for: 2+ years ### "Excellent from the staff to the product" January 9, 2018 5.0 Keep track of our clients Pros Pure Chat can incorporate easily into Infusion Soft , allowing for timed schedules (no need to remember to sign in) Review Source DD Deborah D. Admissions Representative Human Resources Used the software for: 6-12 months ### "BEST Chat I Have Ever Used!" January 24, 2017 5.0 I use "Pure Chat" daily at work. We are an online College and are inundated with chats all day long and all of us find that it is very easy to use and makes our busy days much more enjoyable. I have used many chat engines in the past but I am happy to state that "Pure Chat" is the BEST I have ever had the privilege of using. Thank you Pure Chat! Pros The information provided about each customer and it is so user friendly. Cons None that I can think of! Review Source Response from Pure Chat January 25, 2017 Thanks for the amazing review, Deborah! We're so glad you've had such an awesome experience :) VR Verified Reviewer Co Founder Internet Used the software for: Less than 6 months ### "Good live-chat software" December 26, 2018 4.0 Pros Works as expected - nicely covers our live-chat needs on different websites. Super-easy to install on a Wordpress site. Cons Chat notifications are sometimes delayed. Overall, it's a product with very good quality. Review Source NK Niteah K. Online Lead Manger Hospital & Health Care Used the software for: 2+ years ### "Using from last 4 years" January 24, 2017 5.0 Hi, thanks for giving us such a nice software. Using pure chat increased our converaiom % 5 to 20. I will recommend for all buciness to uae pure cjat. Thanks once again. Review Source VA VANESSA A. CSS Printing Used the software for: 2+ years ### "Accurate Biometrics" February 1, 2017 5.0 This overall is great service and a great tool for our customers since this gives them access to contact us immediately and provide them with the necessary information. Review Source SB Sara B. PrePress Graphic Design Used the software for: 6-12 months ### "Pure Chat Review" January 17, 2017 5.0 Pure chat is great! very user friendly and easy to navigate. I rarely have any hiccups when using the software. My clients love it and I love it too! Notifications are awesome. And I love that I can go back and review transcripts. I can see when a client logged in and if they were given the correct information! Love love love this! So helpful Pros So easy to use and navigate. Cons Setup took a bit longer than hoped but once we got connected its been great! Review Source Response from Pure Chat January 17, 2017 Glad you and your clients are loving Pure Chat Sara! Thanks for the great review :) EM Erick M. Support Technician Information Technology and Services Used the software for: 1-2 years ### "A great way to communicate with customers" January 17, 2017 5.0 Some customers hesitate to open support tickets, but having an alternative support channel (PureChat) is a great way for them to contact us for any questions. Some customers prefer talking to someone immediately and PureChat is a great tool for that! Pros Ease of use Cons Better Analytics Review Source Response from Pure Chat January 17, 2017 We're happy to hear you're seeing the value of live chat in your business Erick! KJ Kahlil J. Co-Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Best solution for online live chatting!" September 18, 2020 5.0 Pure Chat is perfect for any business with a growing customer base. The ease of use and live chat feature makes this a necessary product for a multitude of businesses. Pros Pure Chat is an easy way to answer questions while on the go in real time. This has cut our response time down to seconds and has enabled us to live chat. Cons One of the things I noticed was that I was being logged off without a prompt. I usually check once a day to make sure everything is running as usual. Review Source VR Verified Reviewer Account Manager Writing and Editing Used the software for: 6-12 months ### "Does what it says, lots of advanced features" September 20, 2018 4.0 Pros I use it for free, it has advanced features if I ever had more needs. Does what it says on the tin. Notifies relatively quickly, allows for substantial expansion for a team of responders. Cons No major gripes. It does what it says it will. Review Source VR Verified Reviewer Gerente de Producción Used the software for: 6-12 months ### "Great software for SMBS" July 9, 2018 5.0 Pros Easy to use, you can set easily the customized responses, it is a really useful tool to communicate with customers for support Cons It is really complete and does very well everything it offers to do, nothing to add or take , it is simple Review Source VR Verified Reviewer Agency Solutions Advisor Insurance Used the software for: I used a free trial ### "Great product that allows for site visitors to contact us easily!" July 20, 2022 5.0 Pros It was very easy to add PureChat to our website and it's awesome how we receive emails anytime we miss a chat. Also easy to add additional users. Cons There are no complaints on my end! It would be nice to have a little more with automated replies but not a big issue for us. Review Source SH Samuel H. service coordinator Information Technology and Services Used the software for: 6-12 months ### "Pure Chat - purely easy" September 24, 2019 5.0 Pure Chat was easy to get going and I love that I can connect with people on my website easily. I would recommend this for anyone. Pros This software is very easy and intuitive to use. The chat boxes are customizable and are really easy for someone to use who might happen to be on your website looking for answers. I love that it's free to start and use. It made me wnt to poke around to see how far I can go if I decide to invest some money. Cons I haven't used it for a long time, but I can't really find anything that's an issue. To get the most out of it I might have to hire someone to really develop it though. Review Source tB tayla B. customer service advisor Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Live talk to customers" January 17, 2017 5.0 Pure Chat is a fantastic way of connecting with customers on a live basis. It is quick and easy to establish connections and get the information over customers need. Pros system functions Cons sometimes it causes other programmes to slow down and can shut down by itself on occasions Review Source Response from Pure Chat January 17, 2017 We appreciate the awesome review Tayla! cristina G. ESL Teacher E-Learning Used the software for: Less than 6 months ### "Slow Response" September 27, 2018 4.0 Overall this app is doable but not highly recommended. Pros I like the offline messaging feature where I can customize everything. Cons The app widget is too slow. It takes minutes before it pops up. Review Source VR Verified Reviewer CMO Marketing and Advertising Used the software for: 6-12 months ### "Great free option for a second number" March 14, 2019 5.0 Pros Standalone app on iPhone worked great and provided me with a free second phone number with an area code of my choosing. Cons Notifications on iOS were very buggy. Had a lot of ads for a free app. Google voice is free as well. Review Source JM Jenna M. Marketing Manager Staffing and Recruiting Used the software for: 1-2 years ### "Game changer!" January 17, 2017 5.0 Pure Chat has revolutionized how we interact with potential clients and potential employees! It's allowed us to not increase internal resources as our business has grown tremendously! Pros Ease of use Cons Nothing Review Source Response from Pure Chat January 17, 2017 Wow -- we love hearing that Pure Chat has helped grow you're business, Jenna! Please let us know if you ever need any help :) MAR Monica Anne R. Associate Director of Sales and Events Hospitality Used the software for: 1-2 years ### "Wise live chat software" April 9, 2019 4.0 Pure chat need a video call features. Pros Pure chat is a wise live chat software that really helps me to attract more customers on my products. Because live interaction and being responsive is one of the aspects of services that customers want. Cons Pure chat is sometimes having a diffuculty in the notifications, being a live chat software notifications is very important to response in all inquiries withouth having a problem. Review Source SS Samim S. Sr Marketing Manager Apparel & Fashion Used the software for: 1-2 years ### "Solved our online chat support" July 17, 2019 5.0 We operate an ecommerce website to sale women ethnic apparels and chat support is a must so we zeroed on this platform which is very easy to implement on our site. We are using this for the last couple of years and we found it very good. We receive offline messages when agents are mot around and can reply them directly. Pros \- Easy to implement. - Has option for offline messages. - Easy to monitor chat agents. - Can see chat history easily and all the replies. Cons \- Not found any major cons till now but pricing can be lower. Review Source BH Ben H. Owner Marketing and Advertising Used the software for: 6-12 months ### "The best live chat platform for any websites!" June 24, 2020 5.0 Overall, I will keep using Pure Chat until my website has more visitors. Then, perhaps I will look into using the premium features or move onto something else. Pros First of all, Pure Chat is free to use so that's a big plus. One of my websites doesn't have too many visitors so using Pure Chat to answer any questions is perfect. Also, it's great to use the mobile app so I can answer questions anywhere. Cons It gets disconnected often so I have to re-login, which can be difficult to rely on it to make sure it's "ON" when clients visit my website. However, it's free so can't complain at the moment. Review Source LM Luis M. Marketing Administrative Health, Wellness and Fitness Used the software for: Less than 6 months ### "I love using Pure Chat!" December 14, 2018 5.0 I think overall, the problems I was able to solve with this software was the interaction between us and the customers. They are able to bring up to our attention concerns, observations, complaints and compliments. Pros Pure Chat has been an excellent for us due to the internal communication between us and the patients. They are able to bring up to our attention concerns, observations, complaints and compliments. The interaction makes us get a better insight of what we are doing right and what needs to improve within our organization. Cons I would say I don't have any complains about this software. Its practical and useful with the organization on a daily basis. Of course, there were days that it gives you a little bit of headaches to load but nothing out of the ordinary. Review Source cM cheryl M. proccesor Printing Used the software for: 1-2 years ### "great review" January 18, 2017 5.0 I really like the pre made wording we can choose from really makes it faster super easy to navigate in and use. Pros super easy to use Cons wish we could nail down more on the negative feed back Review Source Response from Pure Chat January 20, 2017 We appreciate the review Cheryl! We're glad you're loving canned responses :) AJ Anthony J. Sales Manager Consumer Goods Used the software for: 6-12 months ### "I enjoy Purechat very much" January 24, 2017 5.0 I use Purechat as an employee at my company. I take a lot of calls throughout the day and this has enabled me to reach the customers who visit our site but would rather use some other form of reaching out to us. Pros Increases my commissions by allowing me access to more sales opportunities Cons Sometimes I don't have enough time to answer all of the chat requests. Review Source Response from Pure Chat January 30, 2017 We're glad to hear Pure Chat is having a direct impact on your sales, Anthony! Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.