# Page 7 | Pure Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Pure Chat the right Live Chat solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141708/Pure-Chat/reviews --- Pure Chat 4.6 (337) [View alternatives](https://www.capterra.com/p/141708/Pure-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Pure Chat ## Showing most helpful reviews Showing 151-175 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jerry L. Digital Marketing Coordinator Construction Used the software for: 1-2 years ### "Terrible Customer Service" May 13, 2019 3.0 Makes chatting with inquiring customers difficult. The chat space looks and feels dated. Everything else about the program is unnecessarily difficult to use and making simple changes aren't simple with Pure Chat. Choose any other program. Pros The alert sound. There's really not much else that's positive. Cons Pretty much everything else. Difficult to make changes. Don't give you emails to change your passwords. Simply pointless. Review Source NR Nick R. Customer Service Manager Food & Beverages Used the software for: 6-12 months ### "Great Experience " January 17, 2017 4.0 Pure Chat has been a great experience. It allows our customers to talk to a customer service representative quickly and efficiently. Customers are very please with the quick responsiveness this program provides. It has become a key selling point for customer satisfaction. Pros The ability for our customer to speak with someone directly in our warehouse immediately without picking up the phone. Cons The updates Review Source Response from Pure Chat January 17, 2017 Thanks for the great review Nick! JH Jennie H. Communication Centre Team Leader Consumer Services Used the software for: 6-12 months ### "Pure Chat review" January 17, 2017 3.0 Updates are issued and then we are informed - needs to be the other way round so that we can train out any amendments. Cant drill down into the chats to see what our customers are contacting us about. Reports are very basic and do not support all our business needs. Pure Chat is easy to use and to train out initially. Pros ease of use. Cons Lack of meaningful reports Review Source Response from Pure Chat January 17, 2017 Thanks for the review Jennie. We'll keep your feedback in mind next time we release an update! VR Verified Reviewer Business Owner Internet Used the software for: 6-12 months ### "A Fantastic Alternative to ZenDesk" April 23, 2019 4.0 It's been fine. PureChat is a solid product and I would recommend it for website owners trying to catch live leads off the their site. Pros I have installed PureChat for a couple of website clients and they seem to really like it. They offer a lot of functionality for free and unlike ZenDesk, you don't have to register and pay to use the product. Cons Common things, can't get rid of the branding if you are using free version, sometimes the WordPress app acts up, but all-in-all, PureChat has been really good. Review Source KP Katie P. Marketing Director Real Estate Used the software for: Less than 6 months ### "The best online chat we have had yet!" October 30, 2020 5.0 Overall, we enjoy this software and don't plan on changing anytime soon Pros Coming trying many online chats, this one is the best yet. No issues with the app, deployment was easy and our users like it. Cons Honestly, there is not anything I dislike about this software. Reason for choosing Pure Chat It was the best bang for our buck Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Too many issues with the app Review Source EH Emily H. Marketing Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Must have for your website" December 12, 2016 5.0 Answer questions quickly from your website! This app helps us respond to customer inquiries and qualify leads. Pros Quick, accurate and affordable. Cons nothing. Review Source Response from Pure Chat December 12, 2016 We're glad Pure Chat is a must-have for your business, Emily! Thanks for the great review :) Barbara K. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Free Internal Chat" November 25, 2018 5.0 Pros Free chats for internal teams with no limits on users. Cons It has moments of being slow, but is otherwise fantastic. Review Source VR Verified Reviewer Enterprise Technical Support Computer Hardware Used the software for: 6-12 months ### "Pure Chat review" July 31, 2019 4.0 Pros Is very easy to use, it has a good user interface Cons You need to be online to receive messages instantly Review Source VR Verified Reviewer Digital Marketing Environmental Services Used the software for: Less than 6 months ### "Start engaging with your prospects and leads in real-time!" April 24, 2019 4.0 Pros This tool allows for instant chatting between you and your prospects! It integrates well with many popular website management platforms. We love the fact we're able to integrate it with our CRM choice, HubSpot. The tool allows for easy engagement between you and your leads and customers. You can answer any of your visitor's questions, share valuable info and nurture the leads as well. Cons Sometimes the notification takes a little bit to arrive. Review Source JY Jennifer Y. Company Supervisor Computer Hardware Used the software for: 6-12 months ### "Good application" January 17, 2017 5.0 It's a good application & very useful for customer relations. We were closed yesterday due to poor weather & I was able to still connect with my customers to answer questions and asure them we would be open the next day. Pros Available anytime. Cons Appearance - liked it better white - the black or dark blue is harder on the eyes. Review Source Response from Pure Chat January 17, 2017 We're glad Pure Chat is helping you connect with customers -- rain or shine! SB Stephen B. Mortgage Broker Financial Services Used the software for: ### "Pure Chat Review" January 18, 2017 5.0 Use Pure Chat to hold initial discussions with potential clients and find this tool very easy to navigate around. Also very useful for obtaining transcripts so to remind me of the purpose of the call when we convert the live chat system to a telephone review Pros The transcripts as can go back to discussions held Cons Everytime I go to enter, I expect to move down a line - instead I send part messages without finishing as the enter bar also acts as a send button Review Source Response from Pure Chat January 20, 2017 Thanks for the review, Stephen! To go down a line without sending, just hit Shift and Enter at the same time :) JB John B. IT Manager Financial Services Used the software for: 1-2 years ### "Good Product Overall." February 1, 2017 4.0 We have been using Pure Chat for our website for quite a bit. Overall, the product seems to flawlessly work as advertised. It has been a good communication tool with our website visitors. Pros Close to zero configuration Review Source PR Pablo R. CEO Retail Used the software for: 1-2 years ### "Great chat" January 30, 2017 5.0 It´s getting better each day, so we can get more for the money we paid. You can also see activity in your page and increase your sales Pros More functionality Cons Not so easy to use Review Source Response from Pure Chat January 30, 2017 Thanks for the great review, Pablo! GC Glenn C. Sales Manager Used the software for: 6-12 months ### "Pure Chat boosts sales and helps us connect with customers everywhere!" September 14, 2015 4.5 Pros The ease of use stands out. Within 30 minutes of signing up, we had Pure Chat up on our site and working. ITs great to have a link to chat in our email signatures, so customers can reach out to us on their schedule, and with a very non threatening medium. Pure Chat staff are great to work with, and quick to answer any questions or concerns. Cons I wish that the integration with Infusionsoft was a bit more robust. I also would love to have a place where people could put their phone number if they wanted to. Review Source CC Cynnia C. Front Office Manager Hospitality Used the software for: 1-2 years ### "Doesn't need a strict requirements to set up" March 8, 2019 4.0 Pure chat needs development but still it's a big help. Pros The thing that i like in Pure chat except of it's good livechat. It is very easy to set up and very compatible it doesn't require any strict compliances. Cons The thing that i didn't like in pure chat. The platform has a few bugs and the software sometimes work slowly. Review Source SR Shane R. Sales Leader Telecommunications Used the software for: 1-2 years ### "Great Live Chat Facility" August 15, 2018 5.0 Good and bad experience although mainly a positive Pros It's very easy and efficient to use, would highly recommend Cons Sometimes it crashes at the most important times Review Source MF Max F. founder Automotive Used the software for: 1-2 years ### "Simple and useful, reasonably priced" January 24, 2017 3.0 Among the many chat software we evaluated purechat is one of the simplest to implemente and use, overall it's good value for the money. Pros Simple to implement, simple to use. Review Source AB Adam B. Marketing Dir Insurance Used the software for: 1-2 years ### "Great Tool to Interact with Website Visitors" November 1, 2017 5.0 Pros Easy to use for website visitors to ask questions and get immediate assistance and it's nice to be able to answer questions in real time. Review Source EK Eric K. Business Analyst Real Estate Used the software for: 6-12 months ### "Adding Quality to our Customer Service" January 24, 2017 4.0 Our customers thoroughly enjoy the ability to speak with us in real time. It adds value to the support we offer to our membership and we have heard nothing but positive reviews from those who utilize our chat feature. Pros Ease of use Cons Notifications of a new chat sometimes do not work Review Source Response from Pure Chat January 30, 2017 Thanks for the great review Eric! And we're working on that notifications issue. SS Shaunte S. Little bit everything around here Retail Used the software for: 6-12 months ### "Great and simple to use :D" February 2, 2017 5.0 We have made many sales using this system. It is easy to use and there are many settings to better assist you getting that sale Pros User friendliness Cons Not being able to change the auto sign in to specific days. Right now I can choose Mon, tues, and Friday from 10 - 5 pm , however I can not place a 12- 5 on Wed and Thurs. Review Source KH Kathy H. Wholesale coordinator Alternative Medicine Used the software for: 1-2 years ### "Pure chat is a great tool!" January 18, 2017 4.0 We use PC to answer customer questions online about products. It is a great tool when customers want answers but does not want to call in. Review Source Response from Pure Chat January 20, 2017 Thanks for the review Kathy! NV Nathan V. Designer Printing Used the software for: 1-2 years ### "Great Software" September 5, 2019 5.0 We have been able to connect with online customers who might otherwise go to another site. Pros This software is very easy to use and very intuitive. Easy to install on any website for chat capabilities. Cons I do not have any cons on Pure Chat. It's simple, effective, and not overly complicated. Great software! Review Source MLC Melissa Louise C. Account Manager Hospitality Used the software for: 1-2 years ### "Ordinary Live Chat" April 12, 2019 4.0 Glad to know pure chat. Pros Pure chat is like an ordinary live chat software but it satisfy my expectation so far because it helps me too in my business. Cons Not too bad in price for a live chat, cheaper than other live chat so i will still choose pure chat compare to other expensive software. Review Source JE Jodie E. Supervisor Logistics and Supply Chain Used the software for: 6-12 months ### "Pure chat review" February 1, 2017 4.0 Working in a contact centre, I find It's more convenient then speaking to clients over the phone simply because you can take a few chats at a time. Pros The ability to review other peoples chats without the customer knowing, for training purposes. Cons Pop alerts for a new incoming message should be more noticeable. Review Source Nancy B. Sales Engineer Information Technology and Services Used the software for: Less than 6 months ### "Great solution for chat needs" January 3, 2020 5.0 Excellent experience. The set up was a breeze. Sometimes software bogs you down with install and set up. But this was not the case!! Pros Easy to set up and use. Not a lot of configuration or waiting needed. Set up a login and go. Easy to embed into a website. Cons None so far. I set this up for some internal tests of my own. And we use it as a company for support. Both the agent and client side work well and easily. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.