# Page 9 | Pure Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Pure Chat the right Live Chat solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141708/Pure-Chat/reviews --- Pure Chat 4.6 (337) [View alternatives](https://www.capterra.com/p/141708/Pure-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Pure Chat ## Showing most helpful reviews Showing 201-225 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ammar Q. Cashier Retail Used the software for: 6-12 months ### "Software is okay" November 20, 2018 4.0 Pros I like how you can chat with every member of the team that this software sets up. I like how neat and organized the interface is. Cons This software is similar to many other group chat apps and doesn't differ from them that much. Review Source Adam T. Chaplain Religious Institutions Used the software for: I used a free trial ### "Live Support gives you the one up!" January 13, 2019 5.0 Pros Offering live support through Pure Chat really changes the functionality of business online. People want to connect and communicate and Pure Chat paves the way. Cons It took a bit of effort getting it set up but it does it job. Review Source Hanson G. Used the software for: ### "Love it!" November 4, 2015 5.0 Its a really great opportunity to chat directly with your customers, from your phone! Review Source DC Dino C. President Construction Used the software for: 6-12 months ### "Excellent Product, Excellent Support!" February 1, 2017 5.0 Purechat is the only chat product we have found that is easy to use for our customers and our operators and hase seamless integration. Review Source SV Samantha V. customer care specialist Oil & Energy Used the software for: Less than 6 months ### "Great chatting program" January 24, 2017 5.0 Love the program, very easy to use. Love the emojis. Would love to see autocorrect added in the future Pros emojis, user friendly, capability to review transcripts and customize canned responses Cons Needs autocorrect and require customers to rate service. Most customers only leave review when it is negative and reflects badly on the representatives Review Source Response from Pure Chat January 25, 2017 Thanks for the great review, Samantha! If you're looking for spell check capabilities, those should come as a feature in your browser, but true autocorrect is a great idea! VR Verified Reviewer Digital Project Manager Used the software for: 6-12 months ### "Easy to use live-chat software for businesses." June 22, 2018 5.0 Pros Pure Chat connects to an app on your phone so you can offer a live chat option on your website. Also, it's free! Cons There's no option on Pure Chat to have a customer call you, so you're pretty confined to the messaging. Review Source DH David H. Tech support Consumer Services Used the software for: 6-12 months ### "awesome chat!" February 1, 2017 5.0 I use this product everyday and its very easy to use and never crashes. You can customize you environment to whatever you wish! Review Source ALJ Archie Louie J. Duty Manager Hospitality Used the software for: 1-2 years ### "Very useful to business" January 5, 2019 5.0 Live chat and pure chat. Pros Pure Chat is very useful to my business because it helps me to connect and communicate when an customer drops a message in my page. Cons It lacks some features but give it some time to fully developed and it will become perfect. For now Pure Chat is great tool for business. Review Source AFR Angelique Faith R. Service Manager Hospitality Used the software for: 1-2 years ### "Ideal for my Business" February 5, 2019 5.0 You can make it better Pure Chat Pros Pure chat is an ideal product as a support software to my business. It's unlimited live chats and customizable widget is useful. Cons Pure Chat doesn't has a big impact in live interaction between customer and the business owner. It still need a few developments. Review Source VR Verified Reviewer QA/QC Supervisor, HACCP Certified Consumer Goods Used the software for: Less than 6 months ### "PureChat" December 20, 2018 4.0 So far so good, basically my only concern is privacy. I am not sure if indeed the chats are encrypted. I value privacy. Pros I like the application interface and love how fast it is. Cons I wonder about the privacy of the messages. Review Source MM Mike M. Training Manager Hospitality Used the software for: 1-2 years ### "I Like this Software" January 12, 2019 5.0 Pure chat is number one. Pros Pure chat is the best live chat I've known and I really like it. It helps me a lot in my business it's basic use is a big benefits. Cons I really like pure chat and i think it's the best live chat software i've known but still.i want it to still be developed. Review Source SR Steve R. VP, Publisher and Editor Online Media Used the software for: 6-12 months ### "It's an excellent software for chatting " September 25, 2018 5.0 I would recommend it. Pros Pure Chat is very easy to use, and simple to set up and manage. It's a very good and effective product. Cons There are a few glitches, like I will get logged out unexpectedly, but it doesn't happen too often. Review Source FA Femi A. Senior Manager Accounting Used the software for: 6-12 months ### "Best things in life are free." July 31, 2019 5.0 Pros It's amazing how a an efficient and effective tool like this is available for Zilch. Plugin us readily available in WordPress and takes seconds to download and install. Cons When you have an app with many features available for free, it is difficult to find any drawbacks Review Source AC Adriahnna C. Customer Service Associate Retail Used the software for: Less than 6 months ### "The best for you and your customers" January 24, 2017 5.0 We use purechat on a daily basis. It has increased our sales and has allowed us to provide the best service to our customers. Pros Allows quick responses to customer Cons A lot of spam from weird customers. Review Source Response from Pure Chat January 25, 2017 We appreciate the awesome review, Adriahnna :) CM Chris M. IT Manager Consumer Goods Used the software for: 1-2 years ### "Great product" January 17, 2017 5.0 We've used several other chat products before and by far Pure Chat is the best. It's extremely easy to implement and easy enough to maintain that someone from my department, IT, doesn't need to be involved in the day-to-day maintenance of it. Pros Easy to use and implement Cons Would like a more robust survey option Review Source Response from Pure Chat January 17, 2017 Thanks for the review, Chris! Burhan E. President Entertainment Used the software for: ### "null" November 8, 2017 3.0 Review Source James E. Marketing Director Marketing and Advertising Used the software for: Less than 6 months ### "Pure Chat is Super Easy to Use and Implement" September 11, 2018 5.0 Pure Chat has allowed me the opportunity to get a chatbot on to my site in a fast and efficient manner. Pros What I like the most about Pure Chat is that it's so easy to set up on your site and get going with it very quickly. Some of the other chat bots are very complex to use, but not Pure Chat. They are always working to make it better! Cons I have not experienced anything I do not like about this software at this time. They offer a free version to get you started and you can grow from there. Review Source RR Raven R. Secretary Printing Used the software for: Less than 6 months ### "Pure Chat" July 30, 2019 4.0 It is a new software that the company I work for is trying out. They have paid plans, but we are only using the free versions for our trial. It has helped our storefront business as well because the cashiers are not spending as much time helping others with printer issues, and can focus more on paying customers. Pros The best thing about the software is it is able to be used on both a computer and a mobile device. This ensures that someone will be able to answer when necessary, even if they have stepped away from their desk for a moment. Cons We are skeptical about the AI software still and have not yet used it. Review Source VR Verified Reviewer Software Engineer Human Resources Used the software for: Less than 6 months ### "Good chat box" April 3, 2019 5.0 Pros Very easy to use affordable and customisable. Cons Customisation is limited. Not able to select which chat should be shown and which should be hidden. Review Source Ricki V. Assistant Property Manager - Elements of Chattanooga Real Estate Used the software for: Less than 6 months ### "Fantastic chat software!" April 8, 2019 4.0 Pros Easy to use, convenient, great for both employees and customers Cons Nothing! Using this software is so great! Review Source MS Meg S. Used the software for: ### "Works great when it works great" January 17, 2017 4.0 Most of the time the Purechat software is great! It allows us to track clients on our website, give transcripts of all conversations and offers gps locations of visitors. However, for most of last month the sound notifications of new messages did not work. We tried everything we could think of to fix this, spoke with customer service and this issue would be "fixed" temporarily until we inevitably missed clients who were trying to reach out to us when this stopped working again. Overall a great service which now seems to be working correctly again. Review Source Response from Pure Chat January 17, 2017 Thanks for the review Meg! We're really sorry about the sound notifications issue and are glad everything is working again. KB Kate B. Customer Care Rep Environmental Services Used the software for: Less than 6 months ### "Purechat user" January 17, 2017 5.0 I use pure chat at work for the company I work for. It is very user friendly and has allowed us to offer a new, convenient contact platform for our customer on-the-go Pros user friendly and we can add canned responses to make our time on chat very fast/efficient Cons none to date Review Source Response from Pure Chat January 17, 2017 Thanks for the review Kate! We're glad chat has become a quick, efficient way for you to connect with customers! DS David S. Used the software for: ### "Purechat serves all of our company's needs" January 17, 2017 5.0 My company has been using Purechat to provide a live chat option for our customers and for those visiting our website. This feature has helped us close most of our visitors, as well as provides a convenient way for them to get questions answered. We love that Purechat offers features that allow us to initiate chats with visitors, tells us the location of our visitors, tells us how many times that visitor has been on our site, and provides the source of our visitors - all extremely valuable features. I would recommend Purechat to anyone who is looking to offer a live chat feature for their site visitors. Review Source Response from Pure Chat January 17, 2017 Thanks for the awesome review, David!! MM Mark M. Operator Education Management Used the software for: Less than 6 months ### "Pure Chat Review" January 17, 2017 5.0 My experience so far has been pretty good. It has been very easy to use and I honestly have had no problems getting signed up and working in pure chat. I'm definitely pleased with the ease. Pros Easy to use. Doesn't require a desktop app. Cons It's a chat system, which is never that fun to use. No cons on ease of use or functionality. Review Source Response from Pure Chat January 17, 2017 Thanks for the review Mark! CB Charmaine B. Site Manager Education Management Used the software for: 6-12 months ### "This software is amazing" January 17, 2017 5.0 I love Purechat! It's easy to use and extremely effective in procuring new prospects in our business. Pros I love the ease of use for both parties. I also appreciate having the transcripts of my conversations available for review. Cons I don't like the predictive text option. Review Source Response from Pure Chat January 17, 2017 Thanks for the review Charmaine! We're glad you enjoy using Pure Chat :) Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.